Great location…read more Executive selections needs more choices Only full size cars was made available. Would've been nice to have more to choose from.

Terrible customer service and nonexistent roadside assistance and support. My vehicle rented thru…read moreNational had emergency roadside assistance due to a mechanical issue. I had an upgraded vehicle to provide luggage and passenger space for our travel party size. We were sent to this location by both corporate and another branch as they would have a vehicle available that was comparable to our rental agreement. I checked availability online and they had vehicles available and when I arrived I counted a dozen comparable vehicles in the lot. They refused to swap vehicles. They were rude and short with me and did not try to help us, only gave excuses. I cannot believe that National employees would treat a customer like that especially going thru a breakdown of their vehicle and thru their roadside assistance program. This completely ruined our vacation day and now we have no options for larger vehicles the remainder of our vacation.

I was booked to have a mini van rental due to me being under the age of 25 and also only having a…read moredebit card to pay with. Starting with the lady at the desk with blondish hair (can't remember her name) she was so sweet and funny really liked her customer service! Then meeting Rey! who was absolutely the sweetest and so helpful & utterly mindful! he asked me what my plans were and I was taking a trip to Yosemite by myself and after telling him that he offered to talk to his manager for me to get me a more fitting sized car cause it was just me! (which I so very much appreciated being I had never driven a mini van and was actually scared to drive one). He was able to get me a Mitsubishi SUV that I was much more comfortable driving! Then when I even came back to drop off the car I accidentally left a AirTag which I was able to quickly get back even though they had just left the parking lot with the car. Rey was also able to discount a little for me which was the cherry on top! Above all the customer service here was so great and for someone renting a car by themselves for the first time ever it was all in all a great smooth experience!

I hope this feedback can reach the current branch manager, David De La Rosa…read more I am writing to share feedback regarding my experience at the Enterprise location on Friday, August 7th at approximately 8:00 PM. I am an Enterprise Plus member, and I had already completed the ID scan and facial recognition process specifically to avoid having to wait at the counter upon arrival. Unfortunately, there appeared to be an issue on the Enterprise side that required me to go to the counter anyway. When I arrived at the counter, there were more than eight people in line with only one employee assisting customers. I initially went outside to see if someone could assist me there, given that I had already completed the required steps. I was told that they could not assist me outside and that I would need to wait in the counter line. I returned to the counter and waited approximately another 15 minutes. During that time, the same employee was still assisting the same customer, while the line remained backed up. At that point, I went back outside and noticed two employees who were not assisting customers. I asked whether one of them could come inside and help with the line, particularly since there were multiple customers waiting and only one employee working inside. One of the employees, Michael, responded that he knew who I was referring to and described the employee as "the male with the slicked-back hair." He then told me that he was taking over for that employee, but not until that employee went on break. What was particularly frustrating was that Michael was outside and not actively assisting customers, while there was a significant line of customers waiting inside. From a customer's perspective, it was extremely difficult to understand why an available employee would not step in to help a teammate when the branch was clearly understaffed at the counter. I understand that employees may have assigned responsibilities or reasons for being outside that I was not aware of. However, the situation as it appeared to a customer was extremely frustrating and gave the impression of a lack of urgency and willingness to assist customers or support a teammate. I hope management will address this situation with the staff involved and look into what happened that evening. I also hope Enterprise can improve the process for Enterprise Plus members who have already completed the ID and facial scans, as the purpose of completing those steps is to make the rental process faster and more convenient. Unfortunately, this experience left a very poor impression on me. Based on this interaction, I would not be inclined to rent from this location again and would instead consider using Hertz. I am sharing this feedback because I believe management should be aware of what customers are experiencing at this branch and hopefully take steps to provide a better experience moving forward.

The rental we picked up smelled horribly like marijuana, I tried driving it over night but brought…read moreit back the next morning because it wasn't getting better. My husband and daughter became ill from the smell. When I went back they were completely willing to exchange it for a new car..AFTER I filled the gas & the guy behind the counter proceeded to tell me -he smelled nothing -he worked on the lot for a few years & he knew what that smelled like -AND that anytime that happened, they have a "special cleaning process" Not sure why I would make that up, was not asking for money back..I did ask for a manager but was told "it would be a while". The new car had oil life of 9%, when we brought that up, we were told we could "drive 10,000 more miles on that". Worst car rental experience ever..never going back

I believe this is my second time renting a vehicle at Hertz Rent A Car at the FAT in Clovis, CA. My…read morecheck-in process was smooth and fast, and I didn't have to do any pre-register BS like at Dollar Rental SMDH. 5/5 Service Fast and smooth process of picking up my rental, the nice women gave me an option to choose what vehicle I wanted to drive. I was given a couple of choices for my vehicle rental. I decided to go with the Toyota Corolla LE instead of the Buick compact SUV. I saved a lot of $ by booking online then at Costco Travels. 2/5 Toyota Corolla Le is a small compact sedan with bad driver lumbar support, under power car, and annoying safety lights that keep on flashing. MPG is some what decent. Good sound system to keep you awake from all of that driving, LOL. Some functions won't work due to Toyota being greedy charging subscriptions service. 5/5 Credit card deposit: I got my credit card deposit back in less than 1 day, and it was super quick and easy to drop off the vehicle after hours. Thank you, Hertz Rent A Car, looking forward to booking with you guys again soon.

Beware of the Sales Scam... While at the counter the clerk…read moreasked me if I wanted to pay for my gas now or bring the vehicle back empty. I wondered if they did things differently in California so I asked if the tank was full now and was told it was. I asked if I could bring it back full and the response was, "You can do that, too." What a slimy money-making scam they've got going. Other than that, the rental experience was as expected.

Rented a car from them, dropped it of with a full tank. Literally a minute later got an email…read moreshowing refueling charge. Really? They figured out a gallon of fuel was missing. The picture of my dashboard clearly shows full tank, with an indicator over the 'F' line

I was a bit skeptical and very concerned about renting a vehicle from Dollar Car Rental in Clovis,…read moreCA due to the very bad Yelp reviews. I took a chance and saved a lot of $ vs renting from Costco Travels. 4/5 Value I got a great deal online, better than Costco Travels. Service 2/5 All that pre-registered BS, still had to wait 45 mins during the pick-up time. Car 3/5 They gave me a brand-new Jeep Compass which wasn't too bad, could have been worse. I enjoyed the peppy ride, HD radio, somewhat ok MPG. It took about 2 wks to get my deposit back from my credit card. So far, I have had better service and car rental experience at Enterprise.

My review is towards Dollar Car Rental's policies and car cleanliness. First, the customer service…read morewasn't bad, there were just hidden fees that my finance and I were unaware of. We were also under the impression that the underage fee would be waved with my finances active military ID, and was not. The fee itself was MORE than what we originally booked the rental for! Which is Insane! Now, for the cleanliness in which we received our rental. There was trash in the side drink holder. There was trash in the front compartment. And there was trash under the seat. Very disgusting

Check the oil. I was rented a car with low oil. Giving me a warning 2 days into my trip and not…read moreuntil I was in Yosemite with no available road side assistance. I spent well over an hour on the phone with Avis and got nowhere with them and not even an apology.

avis rip off artists- made a reservation snd found out after swiping my credit card there was a .25…read morecent a milr charge. then they refused to cancel it and would not rent another vehicle. i will NEVER use avis again! from a 25 year corporate client

DON'T RENT CARS HERE! Prepaid for a minivan...let me repeat that...PREPAID for a minivan to seat 7…read morefamily members arriving and waited in a long line just to be told by an announcement by the desk agent that there were no minivans. I asked him why would you have someone prepay for a reservation that they don't honor? He said, "It's not my policy". I contacted customer service and they said it should have never happened and they shouldn't have either taken the reservation or gave the minivan to someone else that didn't reserve one. I was on time as well so being late wasn't the issue. So apparently, according their own company's policy it's shouldn't have happened so it's just the policy at BUDGET RENTAL AGENCY IN FRESNO INTERNATIONAL AIRPORT.

Made me more than 1 hour late. Website SUCKS…read moreFast break is pointless and Customer Service is useless.

I have made a reservation for my trip from trifty week before. The reservation says you will get…read more"Hybrid Toyota Camry" or similar, however at the pickup time I was told the person who was rented it still hasn't returned it. Instead i was given buick which is a mid size suv and completely uncomfortable car. The pickup was easy from the baggage claim terminal, you get the keys and walk to your car. I came to see the car has all dirt on bumpers and side mirrors had dried water spots which made very difficult to see through causing difficulties during the driving. The lady at front desk was not helpful at all. For some reason I paid more beforehand, but i got a car which is less amount and I wasn't refunded the difference, even though it was not my fault that car was not returned on time.

I think we lucked out after reading the reviews. Although, we were early, they said they didn't…read morehave a car ready for us and wanted us to wait an additional 45 minutes. We asked for an upgrade and give us the next one that came in. Luckily, it was only a 10 minute wait. We got a 10000 miles 2025 Nissan (def an upgrade), but they didnt vaccum dog hair in passenger seat. Overall, we were satisfied.

This was the only airlines that was direct flight from FAT to my PHX. Unfortunately, it's pretty…read moreexpensive for a flight thats only an hour and half. Booked for basic economy so it was assigned seating but luckily got aisle seat every time. When it's full flight they ask for free check in bags. The planes are new and updated so there is plenty of over head bin space. They have WiFi, complimentary drinks and snacks. The seats have tray tables and a top tray for people to put with their phones to watch. They also have usb charging ports and plug in ports at the bottom of the chair too. The seats can also recline back a little bit. Bathrooms provided as well. Never had issues with this airline.

Flight 2089 fat. Inefficient, no coke (the most recognizable brand in the world). Not one smile…read moreand very blunt crew. Attitude follows leadership!