DON'T RENT CARS HERE! Prepaid for a minivan...let me repeat that...PREPAID for a minivan to seat 7 family members arriving and waited in a long line just to be told by an announcement by the desk agent that there were no minivans. I asked him why would you have someone prepay for a reservation that they don't honor? He said, "It's not my policy". I contacted customer service and they said it should have never happened and they shouldn't have either taken the reservation or gave the minivan to someone else that didn't reserve one. I was on time as well so being late wasn't the issue. So apparently, according their own company's policy it's shouldn't have happened so it's just the policy at BUDGET RENTAL AGENCY IN FRESNO INTERNATIONAL AIRPORT. read more

Made me more than 1 hour late. Website SUCKS Fast break is pointless and Customer Service is useless. read more

Worst experience I have ever had renting a car! The employees were a mess, no card ready. They charged us 30.00 a day to upgrade when they just didn't have the car we rented ready. The cars were all in the back lot. An hour later we finally got the car and it was in terrible condition and had tape all around the windshield read more

Budget Rent A Car - Poor of Budget Rental car. 2025 - Car Rental Near Me - Fresno, California

Prepaid for an SUV in advance, and had no vehicles left. Waste of our time. Was told by customer service rep I had to cancel the rental myself or I would still be charged. Please do better, and not rent out vehicles that dont exist, especially when it's already paid for. Maybe a courtesy call would have made it easier. Instead we drive all the way to the airport to be turned away. read more

"Would you like minimum or maximum insurance?" I never get insurance because I carry my own, so I said minimum... thinking it would be the minimum, I.e none. So yeah they charged me for insurance, and would not refund it. These people are thieves and I will never rent from them again. To add insult to injury, they also charged me for a gallon of gas. Look at the fuel gauge folks. I filled it up right by the airport. read more

Budget Rent A Car - The "not full" gas tank - Car Rental Near Me - Fresno, California

I needed a rental car and Budget fit the bill and purpose. The counter is located right inside of the airport. The line was packed with only 2 employees at the counter doing their best. Once I was helped, the process took less than 5 minutes and the employee was very helpful. I got the car I reserved for and it was a hybrid car which I was thankful for because gas was expensive and it took us far on a full tank. I would definitely rent with Budget again! read more

Budget Rent A Car - Hybrid car for the win! - Car Rental Near Me - Fresno, California

Worst customer services reps at the counter and waited 45mins to pickup and 30 mins to return vehicle (picture attached was when I returned the car). The vehicle was not ready so they made me waited almost another 40 minutes outside for it. When it arrived the vehicle had a strong nasty smell inside and the outside look like it was hose down by a water hose really quick and dirt and dust was still all around the car. Worst place to rent a car. I forgot to read the review before renting. Never again. read more

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this company took my money did not give me my car and will not give me my money back and has lied to me repeatedly about my money and I go and sue them to get my money back for that I never so they basically stole my money and refused to give it back read more

I rented the car to drive one hour to the airport. I prepaid online and dropped it off with a full tank of gas and when I returned the keys to the counter and there was no mention of additional charges. When I arrived at my destination late that night I noticed my card had been charged and additional $24. I was told that it was a gas charge despite their paperwork showing that the car was full. She told me it was because I drove under 75 miles. Review of the paperwork shows that is the charge that is applied if the tank is not full and you drive under 75 miles. When I explained that this is when the car is not full, The customer service representative was rude and dismissive but she did say she would refund the $18.99 fuel charge. There is still $5.72 that they charged me that I cannot figure out what it is for. read more

Budget Rent A Car - Car Rental Near Me - Fresno, California

I am eight months pregnant and already stressed to the max. Having to rent a car added even more stress to my plate. Luckily, this was one of the best locations I have rented from. Nell was my customer service agent, and she made the process so much easier for me! She went above and beyond to make sure that I was able to get a rental as stress-free as possible. This employee is an exceptional one; she was very helpful, patient, and kind! I recommend her to anyone looking to rent a car. Outstanding! One of the best Budget employees I have ever met! Thank you so much, Nell! I greatly appreciate all your hard work, girl! Happy Holidays! read more

Just rent from the people that are literally right next to this company. Save yourself the unprofessionalism and give to the people that treat their customers with respect and compassion. Rented a SUV for me and my friends. I had arrived approximately 20 minutes before 7am when I saw a worker at the computer. I had asked if they were open and he responded yes, and started my check in. About 5 mins later another worker arrived and told his coworker that they didn't open for about 15 minutes. They ceased my check in, and waited until 0700 to finish. Meanwhile their competitors are checking in guess next to me. At exactly 0700, I was checked in, told that a car was outside. Once I arrived the car was dirty, the dash displayed it needed an oil change, and the smelt of feet in the SUV. At the point I was eager to start my trip and truly didn't want to engage with the two men at the front. This is the second time I noticed the workers blowing off their customers. I know mannerisms aren't required for work, but it goes a long way when rating my reviews. read more

Budget Rent A Car - Vehicles are NOT maintained at this rental. - Car Rental Near Me - Fresno, California

we rented a forerunner or "similar". Budget rent a car gave us a clown car not suitable for a family of four. We can't even fit our luggage. It has a broken seatbelt rendering it unsafe to drive. We asked Budget to fix the issue and give us the car we paid for. We spoke to a budget rep and she refused to help. She was rude and uncaring. Felt like she enjoys being terrible at her job. Guess we'll have to abandon some of our luggage and ride without a seatbelt. Thanks to Budget for ruining our trip. Hope y'all go out of business. this place has terrible reviews. we should have checked yelp first. we'll never go to budget rent a car again. Renting a car that doesn't match the description of what we paid for is bad. Renting an unsafe vehicle with a faulty seatbelt is on a whole other level. This goes beyond warning ppl on yelp. we have to report budget to the BBB before they endanger other customers. STAY AWAY!! read more

This rental company has the only line at the airport. Two people working and 30 people in line. All other companies have no wait. Very useless read more

Higher more than one person to be at the counter with 40 people online in FRESNO CA only one person working over an hour wait shame on you budget Rent-A-Car read more

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GO ELSEWHERE! I would give zero stars if possible. I come here multiple times during the year and the Avis/Budget rental desk is always an hour long line with an even longer wait after you get to the desk because they don't have cars. Why do you allow people to reserve cars when you do not have them available? Staff your business appropriately! read more

The employees should be absolutely ashamed of the customer service they provide. They are rude with no desire to help anyone and just sit there and stare at you while you are the only person in line. The speak rudely and are condescending when "assisting" you. There was no one outside to collect keys. Don't bother asking for a receipt from the person helping you as you will be directed to the end of the desk where you will be looked at like an inconvenience. This is the second time I have been treated this way when turning in a vehicle at this location. read more

When I picked up my rental, the windshield had a rock chip in the center of the windshield. It was the same when I returned it, but a week later Budget claimed the windshield was cracked with a photo of a crack running across the windshield and a charge against my credit card of $609 to replace the windshield. Totally dishonest and a scam to get their windshield replaced on my dime. read more

We rented a vehicle and 3 hours after having it all power was lost on the vehicle. We were driving on the grapevine and lost power. We coasted off the freeway and called roadside assistance. We were told we could receive an Uber voucher to get a ride to a new vehicle but would have to wait until the following day to get a car. The road side assistance recommended a hotel to stay at within a mile and said we would be reimbursed. No Ubers would come to the grapevine so we had to pay somebody to come pick us up and drive us to the rental car replacement 2 hours away. We are seeking rental reimbursement, hotel, and ride reimbursement. Budget declined any reimbursement but $50. It was very traumatizing losing power at 5k feet in the fast lane on m a pass. Customer service has definitely been disappointing on this experience. Budget does not care about their customers and their safety. read more

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Made a reservation for Sept 6th on Sept 1st for an intermediate car. Arrived at the Blackstone rental office on time but we were informed the car we reserved was not available and if we didn't like it too bad! This isn't the 1st time our reservation was screwed up. In fact I don't believe we have ever received the car we reserved. Don't waste your time with this rental business. I gave them 2 stars because customer service came through at the airport. read more

This company are crooks, went online to rent one of their cars, then had to cancel my plans, so I called the toll-free number, got hassled by some mexican dude, about my Native American last name, then told me I had to pay $50 just to cancel my reservation. wow! I will never choose budget again. Next time I'll go with Enterprise. read more

We rented a car to drive from San Jose to Fresno airport. When we booked online, we chose an economy sedan. They gave us an EV SUV. When they said they were giving us an EV we asked what the range would be because we were driving 170 miles in the vehicle (which they could see as we were dropping it off in Fresno 12 hours later). The agent promised we would have the range, said the battery was full at 230 mile range. That was not true and the vehicle only had 165 miles of range when we got in. The range quickly declined leaving us to search for an open charger at 3am. When we finally brought it back in the morning, they had the audacity to charge us for not having a full battery and not "having the same level battery as we were given" when it was not full to begin with. Very disappointed and will not be booking with Budget again. read more

Rented a car for our weekend getaway. The woman who helped us (I think her name was Stace? Used to work at Tenaya Lodge) was excellent. She was very accommodating and friendly and helped us get into a rental car that didn't suck (ha!) read more

Do not rent from Budget...they have false pricing on the website..service representatives (yes, went through 3 of them) were NOT helpful...will not ever rent from here again. read more

Terrible, no other way to describe this place. Long line to get to the counter, only two people working it. That took 30 minutes, and then had to wait 30 minutes more to actually get a car. The tires were almost bald. When returning the car in the morning (7:30), the lot was so full that I had to park outside the fence, with a long walk carrying my bags into the airport. What a joke. AVOID AVOID AVOID! read more

What a mess! We waited almost 2hours in a long line only to find out that there were just huge quad cab trucks still available (this is not what we consider an upgrade). While we were able to get our points back from this rental, it was still a hassle. We returned the car and went to National Car Rental next door and had a much better experience. The systems in place at the Fresno Airport Budget are severely antiquated and lacking controls. Nice staff given that environment, but everyone was frustrated by the experience read more

This company is claiming that I caused damage to a vehicle that was already damaged when I picked it up. They sent me a nice email with crappy pictures of the damage. I emailed them asking for better pictures; but my email bounced back. No phone number to contact! They failed to do their job and are now trying to get me to pay for something that was already damaged when I picked it up. Then the lady has the nerve to ask me if I took a video of the car when I picked it up. It's their job to do a walk around with the customer but no one did it with me. They don't care about their customers! Talk about scammers!! I will be contacting the Better Business Bureau and filing a complaint!!! read more

Worse ever! Strongly suggest Do Not rent from this company! They are super cheap in their rates and we fell on that promise. They gave me a quote and when we returned the car, they overcharged us and added a bunch of taxes and services and fees. We will never rent from them again, and we will make sure we pass the information to all of our friends and people we know. They're are very unprofessional and deceptive. read more

Horrible service. The name of the lady is Heather. October 16, 9:10 pm. 1. We booked the car for rent with Uber under Person #1 name. She didn't have enough credit on her credit card, and that was the only accepted method of payment. 2. We came to this place and we asked to change the driver to Person #2 who has a DL. The system requested second form of ID, and person #2 didn't have it. 3. We asked our other friend (Person #3) to bring 2 forms of his ID. He was the only person who had 2 forms of ID. After all of that Heather said she is not gonna try one more time. She just doesn't feel comfortable. Comfortable with what? With our ways of trying to solve the problem? What was the problem to rent a car to a Person #3? This is the question to the management. Please give more detailed brief to your stuff so you don't lose customers. Why she is just decided to refuse service because she was confused? I think we were denied of service because of our Russian background and that was a discrimination. read more

Dear Budget... Please explain to me how my vehicle (sedan) that I rented at 72 dollars per day was charged at $82 per day and then so many additional fees were added on that after only 4 days of rental my grand total appears to have become $817. This is absolutely ludicrous. I want a damn refund; your agent lied to my boyfriend regarding the fees and the total cost for renting for 3 extra days. Tell me how you're charging both for an extension fee as well as a late fee? And what in the hell is a Non Taxable Products/Services fee of 187.96 doing on my final bill???? What kind of slush fund take advantage of clients kind of business is this? I prepaid for the first day and the total was 141.75. That should have been the cost for the next 3 days as well, if all is even. So the total should have come to $567 IF it was the same price for all of the charges daily, but y'all charged not just for insurance but for liability as well as roadside assistance, which I declined on the website...why the hell would you add it to the 3 extra days? Your person informed my partner that the cost would only be an extra $172 TOTAL to rent the car for 3 more days, which is the ONLY reason he kept it. So I WANT MY MONEY BACK. What a nightmare experience on top of nightmare flight experiences as well. I will never rent from you again and will definitely be sharing this with my friends. Please make it right. If you do not correct this then I will be taking this to an attorney. I have been reading so many negative reviews discussing your shady rental practices that have occurred since Covid happened, which I am certain y'all had major losses and now you are trying to recoup them, but this kind of bait an switch is absolute fraud, and y'all should be absolutely ashamed of yourselves taking advantage of people with families to take care of. FIX THIS NOW. Although perhaps you guys deserve to be taken to court for some sort of class action lawsuit, considering the amount of people you have stolen money from in a fraudulent manner, hiding fees under the guise of NON TAXABLE PRODUCTS/SERVICES. Maybe explaining each individual fee prior to renting these vehicles out would prevent anyone from having questions, but I guess then you wouldn't rent many cars out would ya? And it doesn't really seem like budgeting when y'all are legitimately stealing from your clients. FIX THIS NOW. read more

I can't believe the experience we had getting a car from this location. Haven't had the car for 12 hours and we are having to call roadside services. I should've known when I entered the car it hadn't been cleaned out from the previous renters. Upon looking at the tires they hadn't been maintained low tread but our travel companions stated it should be ok so off we went. The biggest mistake ever we have had to air up the tires 6 times between the location of our trip. Once we arrive we call budget to get a trade in cars and would you know it they have nothing to replace with. The solution recommended by the 1(800) number is to call roadside assistance. We call and apparently we weren't provided the rental arrangements number at the Fresno location where we picked up so now we are waiting to hear back from someone to get information. What we wanted to spend time doing on vacation is to take a rental car to a shop. read more

Originally Rented from Payless for a Toyota Sedan with 4 percent discount through my T-Mobile. Estimated amount should have been 120 per day.When i arrived for my 10 am reservation there were like 20 people in line. When i asked for the Toyota they said they were out. They would Either give me a minivan which is gas guzzler or sports car, took sports car. Enjoyed the ride to LA came back on Sunday 4 hours later. Got invoice, No T-mobile discount should have been 10 percent, since i went directly through agency went from paying 125 dollars to 500 dollars. In Other words don't rent directly. I spent 375 dollars more. read more

Having the same exact experience as previous reviews.... Customer service is almost nonexistent. I'm stuck in a circle of no one being able to help me with a reservation I have existing. They keep telling me to keep calling back but no one can actually help me get the assistance I need. read more

Like another reviewer. I would give a zero if I could. Horrible customer service. My cards did not match. One said my maiden name the other said my married name. The lady there was so unhelpful. Did not care to even help me out or ask for other cards. DO NOT RENT HERE! read more

If I could give 0 stars I would. The most miserable car rental experience possible, total incompetence. Terrible phone customer service and in person. I encourage you to use ANY other service. My reservation was made incorrectly even though my flight date was included and should've been through that date. I spent hours on the phone with customer service who would just repeat "the reservation can't be cancelled or updated" I asked why and the same words were repeated. I had to drive 40 minutes to the airport for the rude front desk to tell me "I could've called" and hr updated in 3 seconds. A waste of time. Save yourself the headache, use another competent service. read more

Polite, efficient, respectful. Car was ready on time as promised. Only challenge was side mirrors not clean. .................................................... Everything was smooth. read more

Super friendly staff. Very efficient, check in and out in no time. And like their selection of cars totally worth the price

The customer service SUCKS awful people rude , hate their job . Never rent a car here - rating 0

If I could, I would give this place -0 rating. Customer service is garage. I can't even talk about the car itself because I can't get past the horrible customer service. The dude at the front desk is so petty arguing with me on whether I snatched my ID and credit card from him lol. Every time I rent cars from the airport he's either smoking his lungs out in front of the airport or watching his YouTube videos on how to become a basketball player. It won't stop me from renting cars I'll keep teaching him how to be a professional. read more

I am extremely unhappy with your company- I was due back at 5 and I did not get back until 540 due to 3 wrecks (2 fires) on the freeway - the 99 - full of ignorant idiot drivers - I had to travel on - your agent I spoke to said basically too bad we allow 29 minute grace period so we're going to charge you a whole day fee plus penalize you $10 dollars for the inconvenience of modifications to your booking. Absolutely no regard that this was 100% out of my control!!!! Enterprise would not have been so callous!!! read more

I had a good experience, maybe O went on a good day. The service was easy, fast and convenient.