I was a bit skeptical and very concerned about renting a vehicle from Dollar Car Rental in Clovis, CA due to the very bad Yelp reviews. I took a chance and saved a lot of $ vs renting from Costco Travels. 4/5 Value I got a great deal online, better than Costco Travels. Service 2/5 All that pre-registered BS, still had to wait 45 mins during the pick-up time. Car 3/5 They gave me a brand-new Jeep Compass which wasn't too bad, could have been worse. I enjoyed the peppy ride, HD radio, somewhat ok MPG. It took about 2 wks to get my deposit back from my credit card. So far, I have had better service and car rental experience at Enterprise. read more

My review is towards Dollar Car Rental's policies and car cleanliness. First, the customer service wasn't bad, there were just hidden fees that my finance and I were unaware of. We were also under the impression that the underage fee would be waved with my finances active military ID, and was not. The fee itself was MORE than what we originally booked the rental for! Which is Insane! Now, for the cleanliness in which we received our rental. There was trash in the side drink holder. There was trash in the front compartment. And there was trash under the seat. Very disgusting read more

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Gave me an EV with a discharged battery under 50%. I returned it at the same battery level and they hit me with a $75 charge fee. What a scam!! Avoid this place if you can read more

So mad reservation months in advance for full size truck together small Tacoma that won't fit what I need and on top of that jose at Fresno airport says the only other full size trucks are in la an sac so I'd have to drive there then back for my original load an family to take daughter to college so frustrating how zero understanding from Jose how necessary it was the in the had was due to get service before our return date was the answer he gave Me the answer my wife got was they dont rent that truck extended days total bs either way and a ruff start will never use them again if they dont fix this and im not holding my breath read more

Attempted to pick up my reserved vehicle on 08/27/25. Had been reserved for at least 2 weeks through Travelocity. When I arrived in Fresno, Dollar informed me that all vehicles were gone. The line at Avis was getting long so I had to jump on any car I could get. I had to pay $1600.00 for the rental over and above the $700+ that Travelocity was charging me for my car rental portion of my package. Now, I have still not been reimbursed for the $700. And I still lost $900.00 even IF I get reimbursed the $700.00. Total incompetency. Don't bother doing business with them. read more

Over charged for my T-mobile rental. The staff is rude and gets aggressive with you if you point out them lying. They tried to say sand from a beach trip was ashes from smoking. The guy picks up sand and drops it on the pavement like he can't see sediment rocks bouncy. Guess that's why he vacuums cars for a living. read more

Terrible customer service and an added hidden fee of 75.53 dollars without my consent, a clear violation of transparency and trust. I booked the SUV rental and scheduled pickup on 6/7/24 at 1:00 pm. They didn't have the car for me on that day and time and asked me to wait. They tried giving me the smaller car instead of the SUV I booked. The first offer was that they gave me an electric vehicle with no power. The second offer was to provide me with a smaller car that would not fit my luggage. Finally, they gave me the SUV car I had booked at 2:58 pm, almost late for my flight. In addition, they added $75.53 FPO without consent while I ran out of time to check line by line. I asked for a refund of $75.53 since I returned the car with full fuel. Look at their stupid response in the attachment below. If you don't want to waste time and money, be aware of this stupid business practice. read more

Dollar Car Rental - Dollar car rental customer service response - Car Rental Near Me - Fresno, California

Rented a car for 11am and was told I had to wait till 3pm once I arrived to pickup. They also where closed and I had to go to Hertz for the reservation. Sooo.... I had to sit in the lobby for 4 hours? Omg! read more

Dollar Car Rental - Car Rental Near Me - Fresno, California

My Reservations were at 6. Waited 40mins over my reservation time for them to tell me my car wasn't ready for 1 more hour. They had a larger car that was available BUT it was an additional fee for their error. Very unprofessional for lying and they care more about getting your money than doing what's right!!!! Renter beware! read more

I had a reservation for for a car rental for June 8th at 8:00am out of the dollar car rental in Fresno ca out of the Yosemite airport I show up and there gentleman behind the counter says they have no cars available. I asked him "even with a reservation?" He stated that "they have cars but they are washing them and getting them ready" wth kind of answer is that. Then that means that they do have cars...anyways. Then he goes on next that there are 8 people in front of me so I will have to wait until those 8 people get a car first before I'm next. Wow. I'm not sure about their procedure here but it sounds like they over book because they want your money but when you show you they leave you high and dry. Waiting for a car now and starting off the family summer vacation with a big bang. This is awesome. Thanks dollar car rental. I will make sure to NOT get a car from you guys in the future. You're better off getting from another company as I saw people come and go from the other car rental places. read more

my husband is a big man, so I booked and paid for a full size car (through Priceline). It took a long time at the counter despite having done the pre check in process. It was the counter agent's first day, so I didn't get frustrated at the time it took, and encouraged him along the way. When we finally got to the car, my husband seriously struggled to get in the car. He could hardly get his head in after managing to sit down in the cramped drivers seat. I am not real familiar with car makes/models, and I just chalked it up to everything these days getting smaller. However, after driving from Birmingham to Montgomery I looked it up. The car was NOT a full size car that we paid for...it was a COMPACT Kia forte!! His knees were right under the steering wheel, and he had to bend his head down to see the traffic lights at intersections! Infuriating. There were other issues too but I think it was partly Priceline's fault so I'm not going into the added fees. read more

Dollar Car Rental - This is supposedly the full size car I paid for. My husband barely squeezed into this Kia forte - Car Rental Near Me - Fresno, California

Rented a car ahead of time and was told, per our confirmation email, to pick it up at 8:30. We arrived at the desk at 8:15 and was informed they closed at 8. I was stranded with my daughter until I found another car to rent from Alamo. $380 to rent a 2nd car! They don't even answer their customer service line. Look at all the companies' reviews. I don't know how they're still doing business. read more

Not a bad car rental. I was nervous due to low/negative reviews, however, we had absolutely no problems. Booked the rental a few weeks prior & received the confirmation email immediately. The car itself was in good condition, just minor cosmetic damage which did not affect us at all. no mechanical issues that we noticed. Drop off was smooth & we received our emailed receipt immediately. the unlimited mileage was a huge bonus as well. read more

Was told that our rental would be ready at 9:45. We arrived to the service desk at 10:00 and they told us it'd be another 15-20 minutes. After waiting an HOUR AND A HALF they finally tell us it's ready after giving us every excuse as to why the car wasn't ready for us yet. They told us they were busy cleaning the car and driving it to the front for us. We get in the car and it's nowhere near clean!! The windows have smudges all over them and there's crumbs all over the place. Highly recommend going with any other rental service besides Dollar or Thrifty. Will never be doing business with them again! Avis will be the go to in the future as I've never had issues with them. Would give negative stars if possible because their service was trash on top of the massive delay. read more

Don't rent from here! Even if you reserve they don't give you a car. All the negative comments don't forget to go to better business BREAU so that everyone can be aware read more

Dangerous unmaintained vehicles. Brakes went out while driving, which was scary. Other maintenance issues as well. Customer service was not helpful and refused to provide any customer service. On top of everything they overcharged me and refused to correct it. Unsafe vehicles and a company that does not care about their customers. read more

Dollar Car Rental - Brakes stopped working while driving - Car Rental Near Me - Fresno, California

Slimy, unethical company. Ended up needing a car for only 2 out of the 3 days. no refund or credit issued for early return. When I first picked up the car, I was wondering why they wouldn't accept my PayPal Mastercard. Then after we returned from our trip a day earlier than anticipated and they said "We'd be happy to take the car back from you early, but we're still going to charge you for all of the days", it clicked: Buyer protection on Paypal credit purchases. That's why they won't accept it. So that you don't have a recourse for getting screwed on their shady policies. Beware of Dollar and Hertz (who owns Dollar Rent a Car). They're the glaring example of all of the predatory, anti-customer and unfriendly business practices you hear about with car rental companies. If you can avoid giving money to them, I would recommend it at all costs. They will find a way to Nickle and dime you with hidden fees and ridiculous clauses. Predatory and unrepentant about taking as much of your money as they possibly can. read more

on 03/06/2025 i booked my first time with Dollar rental at the fresno Yosemite airport-thru a third party priceline.... I booked my car rental 5 days in advance and they constantly reminded me of my up coming reservation and that my car was ready . I get to fresno yosemite airport the pick up location for 3pm and they don't have my car ready after all the text messages about my car is waiting for me .... Then the employee at the desk tells me he can upgrade me for an additional $100.77 and since I was in a hurry I had no choice but to book it. (VERY DISAPPOINTING). But it gets better .... Lucky I took pictures and a video of the car before leaving the parking lot . It had a chip on the windshield and scratches , and a few nicks on the rear. Think they had all this in their system I wasn't really worried. I take the car back on 03/09/2025 and no more then 6 hrs I get a damaged report from them accusing me of the damages that were already there when I picked up the rental.... Lucky I had the pictures and video or I would of been screwed over and charged for something I didn't do. It was frustrating to deal with especially when you didn't do what you are being g accused you of doing. They need to be more responsible for the damages that are done to their property and have that logged into their system everytime they rent a car out and receive it. It's not "OUR" responsible to take pictures or videos to protect ourselves from being falsely accused of something we didn't do. its not our company to be responsible for that. what about the customers that don't take pictures or videos of the rental because that's the last thing I'm sure their thinking about and have to eventually pay for something they didn't do. Unprofessional and unfair. NEVER AGAIN! read more

I am so upset and hurt at the same time. I had to drive over an hour away to Fresno,CA. to get to the nearest car rental place to the city I live in. I scheduled a rental car early this morning to obtain a vehicle so I can drive to a job I have in Southern California. I read all of the fine print and everything purposely to make sure there will be no issues. So i arrived at the Dollar car Rental and was assisted by an attendant name Heather. In a condescending voice she says "I need your Driver License & Credit card" I gladly provided that. She then says "Oh, well since you are renting an SUV and reserved it within 24 hours you will have to wait 4 hours to get a vehicle" what? I thought to myself. That doesn't make sense. So be it that she already seemed bothered and argumentative As well as she openly demonized and ridiculed Priceline blaming the issue on the fact that I used a third party company to make reservations. I requested to speak with the manager she glares at me with a devilish smirk and advises "they are going to tell you the same thing" I responded "that's fine may I see the manager?" She pauses and blurts "the manager is in the back washing cars so it'll be 45 minutes to talk to the manager." I asked for the managers name and she points at the board behind her that shows an email address only. No phone number, just an email. So I wrote down the information and left sad. It's so not fair because I I'm 5'11 1/2 430lbs and Black so of course I have no options, if I spoke my mind then I'd be labeled as the " Big Angry Black man" and if I waited I would have missed making it to my event in Southern California. So this here "yelp" is my outlet and hopefully my justice. read more

Dollar car rental at the Fresno International Airport SUCKS. I will never try to rent from you again with your low budget service and bad management. I booked my car rental online the morning of my trip July 6th. It was done on Priceline. I chose the managers special. I arrived for my car at 10AM and I was informed since I made the reservation same day that you would not honor it. That was Total Bullshit and lousy service. You made my morning go from good to bad. You should not be in business. I can imagine if you keep acting like this and messing people over you'll be gone soon and the car rental industry will be better off. And to the branch manager who denied my rental agreement, you should pay attention to the slow blinking light next to your right eyelid, that is your career ending slowly because are a lousy manager and you will never grow unless you start doing the right thing, which is taking care of valuable customers. read more

Avoid this place at all costs. No one knows their own policy. Shady business practices. I prepaid for a rental and told me a debit card isn't valid and I needed a major credit card. Ive used my debit card numerous times at this very location. They gave me the run around for my refund. They give you a call center in the Philippines with poor english and have no idea whats going on. Worst experience ever. read more

I will never rent from this company ever again. They charged me TWICE! When I went to pick up my car, they charged me an extra $400 on top of the $500 that I had already paid online. In the store they told they told me that the $500 would be refunded back to me and I would only be charged the $400. When I called to check on the refund, they refused to give it to me and stated that it was my fault when I SPECFICALLY asked the guy at the counter if I would be getting a refund and he said "yes". Don't trust them and DEFENITELY don't rent from them. I am now having to go through my bank to see if I can get the money back. read more

The most worst place to rent a car. I booked a vehicle a week in advance. My pick up time was 5:30pm at the Fresno airport. I arrived 10 minutes early to be told they were out of cars and they then sent me to another car rental agency where I waited one hour and 15 minutes to receive a car. I was late to pick up my children and to my employment. I called Dollar to complain only two be told there was nothing they could do. The car had a terrible smoke smell from cigarettes and was not cleaned due to a previous customer just returning it. Also if you cross any toll bridges you will pay an administration fee of $22 plus the toll charge if you do not have a toll package on your rental. I will never rent from Dollar again. read more

Check-out was good, however low oil light came on right after leaving on trip. Killing me, can't check the oil before renting out a car?

We use dollar car rental through the company I work for. They have fast and friendly service I have not had any issues as I like to inspect my vehicle before taking off and report any finding to avoid any mixup or charges and I do return my vehicle with a full tank so that I am not charged their gas prices are high read more

Went online to find a rental car for 3 days. After browsing several different company's, I choose Dollar cause they were the cheapest of the bunch! So I made the reservation online. I chose to rent a Dodge Avenger for $15.09 per day. I showed up to pick up my car and everything was great. My car was ready and just had to do the paper work. Now here comes the extra money they dont tell u on the web site!!!! There is a $4.50 per day for what they call a "Facility charge". WTF???? Then u have all a Tourism surcharge, another surcharge which I cant read, and of course dont forget about the insurance! Which i already know about and always purchase. The paper work only took about 5 minutes. The clerk was friendly and helpful. He tried to explain all of the surcharges, but all I heard was Blah Blah Blah!!! So after all the surcharges and bullshit, the $15 dollar a day rental, turned into $128.18 for the three days. So $45 plus tax turns into a $130 bucks!!!! So be aware!!! Its not always what it seems!!! Now for the car. The car was pretty clean. U could see all of the wipe marks where someone attempted to wipe down the inside of the car. U could really see the marks at night. I had to clean the dashboard, it was terrible! The car was nice, had decent power. The a/c was blowing very cold. We had a comfortable trip in the car. We went about 600 miles and only used $75 bucks in gas, which was great!!! Overall the car was great and i would rent it again. We returned the car and the attendant was very nice. Her checked in the car in 2 minutes. And sent me in to finish the paper work. Overall my experience with Dollar was ok. All of the surcharges are a little frustrating!!!! read more

Dollar Car Rental - Great little Dodge Avenger - Car Rental Near Me - Fresno, California

I almost didn't rent from Dollar because of the many awful Yelp reviews here. I'm glad that I didn't let some bad reviews deter me. (My hunch is that most people don't think about leaving good reviews for an unremarkable experience and that many people want to leave negative reviews for notable negative experiences.) In any case, there was nothing in my experience with Dollar that made me regret the decision to rent with them. I was able to make a reservation with Dollar online. As I was comparing prices online, I noticed that Dollar (along with every other car rental company that I checked) would require you to go through nearly the whole reservation process to get a sense of the total cost of the rental (including the approximately 5 million little fees and taxes here and there). So, while this was perhaps a bit annoying, Dollar was by no means exceptionally horrible or tricky in this regard. It just meant that it took a little bit of extra effort to determine what a final price would be. (For what it's worth, the 12 day rental with Dollar came to $345, or roughly $28/day when it was all said and done.) Let me also address the concern another reviewer raised about gas: Dollar offers two options for how to handle the gas thing. While you can choose to fill up the car on your own and return it full, if you think that there's a good chance that you can use up most of the gas that's in the car when you get it, the better option might be to take Dollar's fill-up option. For that option, you return the car nearly empty and then pay Dollar's gas rate (which is cheaper than any gas station we were finding in the area). So, if you're nervous about getting charged for gas, I would recommend going with their fill-up option. I was also pleasantly surprised with the speed and helpfulness of the people at the counter both when we were picking up and dropping off the car. Pick-up probably took less than 5 or 6 minutes. Drop-off took make 1-2 minutes. Customer service reps were friendly and helpful. I didn't give Dollar a full 5 stars only because it's a little bit of a turn-off to have to do a bit of extra work to figure out the full price including taxes and fees, but given that this seemed to be true of all of the car rental places that I was finding, this really isn't a big deal. Given that Dollar was still significantly cheaper than the competition, I would gladly rent from Dollar again in the future. It was a perfectly fine experience, and I'm glad that I didn't let the negative experience of a few other people affect my decision to rent from Dollar. read more

I had placed a reservation earlier today through Hotwire and got a really good rate ($15/day for one day, total was $23). Needed a rental just for Saturday. Pickup Friday 10:30pm, return by 10:30pm Saturday night. I get there and the representative asked for my ID and what not, thought it would go smooth. After awhile, he asked me what size car I reserved. I told him that I reserved a mid sized car. He went to go look and I was told that they didn't have anymore mid sized cars to rent out. So they pretty much gave away my reservation at this point. I was then told by another rep that they had a VW beetle and a Nissan Rogue SUV. I told them I needed a mid sized or bigger. Tried to get the SUV for me for $10 more. He put in the info and gave me a $55 rate. I was unsure and was trying to find another deal on Hotwire, at which point he came back and said $36 and there'll be a $240 hold on your credit card. I asked him why so much for a credit card, I always thought those expensive holds went mainly on debit cards. He stuttered then said it was a new policy just of this week. Long story short, I didn't have enough credit to charge that amount, which I'm sure wouldn't have been there if they didn't give away my reservation. I rented at Alamo and Hertz in the same airport and have used My debit card and they didn't even put a hold that high. The hold was the amount of the rental at most...very disappointed. The rep didn't seem friendly at all. read more

Price was good, but customer service is lacking and not motivated to go the extra mile to help. Had to return car and exchange for a new vehicle because car was idling when stopped like it was gonna stall out. Took an extra hour out of out travel time because of vehicle condition and was not compensated or even apologized too. read more

I have had several GREAT experiences with this Dollar Car Rental. Their employees are pleasant and helpful especially Anthony Young! He was awesome and went above and beyond to make sure that the vehicle I rented was what my family needed for our vacation. I will definitely continue to do business with them. read more

Wish I could give zero for the review. Made a reservation for a compact, was charged for a compact but told that the car I was given (Mazda 2) is classified as a compact. The car was brand new, and I didn't even know cars were still made with crank windows! Upon returning the car, I told them that the car needed maintenance done as the A/C needed to be looked at since it didn't blow cold. Their reply, "why do you care, you are done. It's a problem for the next person, who won't care either." Seriously!! Also, found out it was in fact an economy and they refused to change the price they charged. When I asked for my receipt, I couldn't get it, causing me to mid my flight. I will NEVER deal with this company at any location. read more

Worst place to rent a car. I was first in line at 6 Wendy was at the counter, i asked if they were open she said yes, then says these two gentlemen are first they just went to get coffee. Finally Victor came out looked up my reservation told me they did not have any Van's available I contacted customer service and they confirmed my booking after they spoke to Victor I thought it was a done deal then Victor says you have to wait until I help all these people in line first. I turned around and there were approximately 20 people in line. Needless to say I didnt get a vehicle. I wont ever come to Thrifty or Dollar rental again, horrible customer service! read more

I reserve car online when I went to pickup my rental I was declined due to the fact I didn't have an out going flight from the airport. Being I prepaid I asked for a refund of my money. The woman at the counter gave me a costumer service #. I called repeatedly with no results. They never refunded me had to go through my bank. There billing company is not legit. read more

Worse rental experience ever. I found that this agency had the lowest prices and decided to reserve my car. At reservation site it gives you the option to pre-pay and save a few dollars. So I read the rental requirements and proceeded to pay my reservation. Afterwards I get this email confirming that a major credit card was needed and I would be charged the balance plus 15% of full rental price, but could change based on location. Then I get to reservation desk and was told this only pertains to certain cards and all others have a 350.00 deposit. Needless to say I was forced to go somewhere else who accepted my card just fine. Now I am told I can't get a refund either. Well now I know how they keep their rates cheap. They basicly steal peoples money. I'm glad it was only 26.44 dollars but that is beside the point. This company is very misleading. Go elsewhere read more

I had a horrible experience with Enterprise two weeks ago, so I dumped them for good and tried out Dollar for the first time. I booked on line. They had my reservation when I arrived and upgraded me for free without me even asking. The car was new, only 20K miles on it and looked and smelled clean. It ran great, got terrific mileage, 38 mpg and I had absolutely no issues. The guy that helped me on the way out, was the same guy checking me in 3 days later and he was polite and funny. I think I've found my new rental car company. read more

The best car rental service and location in Fresno! Very affordable and ever since they started accepting debt cards it's super convenient! Their service is really fast even on a busy day; in & out you go! Their cars are all great as well; as long as they have the debt card option, my family will definitely rent from them again! read more

This is the only location I go to. The people here are nice, kind and very quick to help. I wouldn't do business anywhere else and they have the cheapest rates. I highly recommend this location. read more

I wish I could give this company negative 5 stars! A reservation was made online for pickup at 11pm. After a flight delay, the reservation was changed. Upon arrival to the airport we were told no cars were available! What happened to the reservation? Who knows! Over 2000mi away from home and stranded.. Customer service was not helpful either. We were told to ask their sister company Hertz for a car. Hertz responded by saying they don't handle this and we should contact Dollar's manager. How convenient that no manager was available.. I wouldn't recommend this company to anyone! read more

The rate was good - $37 per day for mid size suv. The customer service not good. I keep a credit card that has a low limit $300. I swipe this card and then am told that there is a minimum of $400 or so hold. So then I end up using a higher limit credit card. Turns out they put holds on both cards without even knowing (retards). Since the lower limit card was only $300 they held the whole amount. Doesn't even make sense. read more

Fast and friendly service. Picked up our car later than my reservation time so they didn't have the kind of car I reseved, so they upgraded me to a "Premium" rental at no extra cost. Great customer service. Great prices. I will definitely be renting from them again! read more