I had a great experience picking up my car at Avis. The front desk staff were super kind. Even…read morebonded with one of the ladies because we were Virgos and then another guest and her had the same birthday. But service was great, fast and perfect for a local location. The woman who brought me my car was soooooo kind. She was a bit older but she was too nice to me. The car was not clean on the exterior. There was not a carwash that happened so that was a bummer and the gas was at half a tank. All good though. But I did wish the car was washed. They still had the white chalk serial number on the car. It's in a plaza so there's parking.

This experience could have been highly satisfactory had my interaction with Angela not occurred…read more Our corporate office recommends Avis as a preferred rental provider, so I selected Avis for this trip. In hindsight, I should have considered one of the other approved vendors. Angela appeared overwhelmed and, based on her performance, seemingly very new to her role. Unfortunately, her demeanor further compounded the situation. She was openly rude to multiple customers, engaging with us as though she had been compelled to work against her will. Her condescending attitude was entirely inappropriate and significantly diminished the overall customer experience. It would be advisable for Avis to consider additional training or coaching for her, as the interaction did not reflect the level of professionalism expected from the company.

Enterprise on Hwy -I -10 and Mason has the best service and availability of vehicles. I am happy to…read moresay I always use this location and I appreciate the entire team for taking such great care of me and my family when we need a car rental ! T.Cruz

Payed about 1500 in car expenses/tolls. First and last time renting a car, what a terrible…read moreexperience

We were stuck in a bind - the truck we were planning to purchase wasn't ready so we had to get a…read morerental. We Yelped the nearest place near us and found this location. I did everything online - booked the rental and entered credit card info. When we arrived, we were greeted by Gabrielle. All she needed was the cc number and she got us our car in about 10-15 minutes -- quick and easy. She gave us her contact number. We were heading in the long weekend - Jan 1st 2024 so she let us know if we needed to extend the rental, we just let her know the next afternoon by 1 pm. We soon found out we had to extend, gave her a call and our rental was extended! They provided us the cost to extend. On the morning we returned the car, we went in and she recognized us and greeted us with a smile and wave, as she was on the phone. We gave her the key and she asked how the rental was and if we got our car. Yes, indeed! Everyone there was nice and helpful- I'm glad we went to this location. Would highly recommend- she made it so convenient for us! Thank you, Gabrielle! I failed to mention that my hubby had been to this location before and he let me know the process was fast and easy as well! Happy New Year yall!

If I could rate this place as a "0" I would. I should have known better after our last experience…read morewith this Hertz location, almost 7 years ago when they did us wrong. I have a review on that experience also posted. Any lazy person not wanting to exert themselves, this is the place to work! Absolutely no consequences if you don't do your job professionally! AND GUESS WHAT? THEIR CORPORATE OFFICE DIDN'T CARE AGAIN AFTER I REACHED OUT TO THEM and HAD NO INTEREST IN TRYING TO MAKE THINGS RIGHT BY AT LEAST MAYBE OFFERING US A FREE RENTAL IN THE FUTURE OR SOMETHING! ABSOLUTELY NOTHING!!!!! Here is the story of what happened to us! We had a big move from Texas to Florida. I meticulously organized the entire move for our large family. Right down to creating a reservation with Hertz back in NOVEMBER 2025 for a 15-passenger van. To my surprise and disappointment, not once, did we receive a call, email or text from Hertz advising us that they did not have the vehicle we reserved and mind you, we reserved it 3-months prior to walking into the Hertz office to pick it up. However, we did find out, that day that we went to pick up this vehicle by two extremely unprofessional, unpleasant and EXTREMELY LAZY employees. Especially, the female employee who sat on her a$$ avoiding having to exert herself most of the time we were there. Since they did not have our 15-passenger van, we were told they could give us (2) electric 7-passenger vans in its place. While, I was not completely sold on this idea, We asked how to use these type vehicles, as we have never used an electric car before, and the lazy A$$ girl says, "I don't know." EXCUSE ME! How does a car rental agent not know the answer but yet, you offer these type vehicles. Do you believe that U-Haul in Katy, didn't have the size truck we requested, so we not only got a call and email from them advising us of this, but a text too, letting us know we could get the vehicle that we did want at another location and for the inconvenience, they would cut bill in half. CRAZY, RIGHT! Hmmm! Why can they be professional but not Hertz? But wait, it gets better!!!! I had also arranged for a car rental from 1/21-1/31 that I paid $86 more for an upgrade on. However, when there, I was told they didn't have that car either, that we upgraded and paid for, so we needed to settle for a smaller SUV and the only price difference was $4 less. How is that even possible? The original car that we were going to get before upgrade was the same type car they were offering. $86 vs $4. I had also used Affirm for this car rental like we have done so many times when renting cars at other rental agencies (Budget, Enterprise, Dollar, etc.). However, the male rep told me to tap the card. I explained this was paid for by Affirm and that they provided me with a digital credit card that he would need to enter it manually. He said he couldn't do that. This is ludicrous as many bank cards don't have the capability of tapping either. My personal bank credit or debit card doesn't have the ability to tap. It's a small bank. Not every card has this feature. The employees acted as if we didn't matter! They were rude, lazy and unprofessional! Hertz left us scrambling last minute for two new rentals! Thankfully, Enterprise was there to help us and what a great experience! Courteous, professional and NOT LAZY staff at all!!!! Do you realize how much money Hertz lost from us for these two rentals. However, Enterprise was more than happy to take it from us and we were happy to pay. Hertz needs to improve on who they hire. Stop hiring lazy, rude a$$ and unprofessional staff. Educate them and for God's Sake, contact customers if you don't have the vehicles. Personally, I believe these two staff members should be fired! They lost Hertz business and they don't deserve the paycheck! They just didn't care about doing their job or taking care of the customer. In conclusion, if Enterprise didn't have a 15- passenger van, we would have been in a world of hurt. Thank God they came through for us!!!!! Budget has also been amazing when ever we deal with them. We won't even give Hertz a third chance. They have lost our business and a lot of business as we travel a lot. Good riddens!!

Save yourself money this location is a joke had an issue returning the car called said they notated…read moremy account so I wouldn't be charged. I was charged called and emailed got a response they would investigate and a month later still haven't heard anything. I have followed up with several emails and they still don't answer.

Don't know why they get such poor ratings because they were super cool when I did business with…read morethem. I got a way better car than I paid for! I paid for a small charro car and they gave me a Chrysler 360. I needed to keep it an extra day as well as drop it off at the airport and they gave me a really good price. They also gave me a bunch of referrals on where to eat in the city without feeling like I'm in a tourist trap. Overall, I'd do business with them again no problem!

Very cost effective prices for clean vehicles. Friendly, no…read morefuss, service. No hesitation recommending them.

Location in Katy off Mason Road is horrible. The staff is unprofessional all the way up to the…read moremanagement. They treat the customers like crap. I picked up a rental at 5 in the evening on a Wednesday. I returned at 1:30 on a Saturday. The location on Mason closed at 1:00 the parking lot was full. I returned the key & was charged for a full day . I have rented from this location for the last 5 years. The staff has changed & the quality has gone down, the staff was extremely low budget. I suggest people consider other competitive car rental companies , for better deals , better service, & better professional experience.... The staff appears to be the bottom end of the totem pole when it comes to intellect . No matter what don't do it... this location sucks, the costumer service smells like rotten eggs that have been left in the sun. Stinky Thinking staff

I went to drop off my rental car and pick up my vehicle at Autonation collision. I arrived 22…read moreminutes before closing (6pm) and no one was at the enterprise counter. The collision center employees told me they had left just before 5:30. So I had to leave my rental key with my name on a piece of paper on the counter for them, where I found two other keys left in the same manner. Throughout having the rental, I had "change oil light come on the same week I had rented it. The low tire press light was on, and the registration expired while I had it. I notified them of these problems at least 3 times while I had the vehicle. I was told that they would find me a replacement vehicle because of the registration but they wanted me to take time out of my day to take the vehicle to a local shop and wait for the maintenance to get done, which should have been done before renting it out to someone. They never did get me a replacement vehicle, so I just kept driving on an expired Registration because I had no other choice. Basically, rental cars are in such high demand right now that they aren't maintaining them at all. The priority is to just make it look nice before pumping it out to the next customer.

I bought our 2014 Mercedes 250 GLC from Proline 3 years ago. They were taking care of our Toyota…read moreand it was crashed by a bad driver. Rob, Sam, Jay and the crew gave become a blessing to our family. Great service, honesty is a policy, and our car has 40,000 miles of expert care that we are grateful for and happy to recommend Proline to you!

I had an issue with all kinds of lights on my dashboard, they diagnosed my problem right away, even…read morecalled my extra warranty, which was endurance and got me the best price. They called me as soon as the part came in and fixed it right away. There also so pleasant, I always like dealing with them. I recommend them to anyone, always reliable, quick, and get you the best price.

They say there is a vehicle on the phone, they say there is no vehicle in the shop, the employees…read moreare lying to gain customers, be careful

The car was junk - the ugliest on the lot. Was never given an option on which car/model I…read morepreferred. The agent was eager to put me a hunk of crap (a big Toyota 4-runner with big tires that made it sit higher than every other car on the road), knowing full well no one would willingly ask for a car like that. It had been smoked in, and the chemicals used to mask the smoke smell made it even worse. The tire pressure was all over the place on 4 tires - 42, 37, 39, 32...so the truck smelled, and it was unsafe. Agent also tried to interest me in purchasing a car from Enterprise (he knew my car had been totaled in an accident (not my fault)). Another agent called me a day into the rental to ask me again if I'd be interested in buying a car from Enterprise...to which I said 'no, never'. They put me in an ugly garbage can that my children could barely climb into, it smells like crap, tire pressure is unsafe, and they think I might be interested in buying a car from them?! Never, ever returning to Enterprise! Oh, and I just received the toll bill for the 1-week rental --- $60, of which $25 is a "Convenience fee". I was told the fee was $3.50, NOT $3.50 PER DAY --- SCAMMERS!!

Great service. In and out with better pricing than the dealership. Closer to home tooread more

Knowledgeable shop that does good work at a fair price. Fast and friendly and no pressure. They do…read morethe work you ask with no surprises like the dealership. Highly recommend them.