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    Avis Rent A Car

    3.2 (22 reviews)

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    Rude, Lazy, and dishonest employee of establishment who refused to honor our reservation and left us stranded.
    Sandra L.

    Quite possibly the worst customer service experience I've had in 50+ years and I've been in charge of hiring for the last 10 years, so I've seen worst of the worst. If I could give zero stars, I would. Reserved a car through Expedia. Arrived to the Avis/Budget office and found no one manning the front desk, though you could faintly hear someone was in the back. Sat in the lobby talking loudly for 15 minutes. No one ever comes out to assist until closing time 4PM. Then a skinny, young man emerges around the corner to announce, "Sorry folks we're closed." When we tell him we have a reservation at the office. He tells us that's impossible. He's already sent out his rentals for the day. We show him our reservation while he is supposedly on the phone with another person. He's rude to us when we can't figure out if he's talking to us or not. Fusses at us while he's talking to someone else on the phone and fusses at us for not answering his question quickly enough because we can't figure out who he's talking to. He speaks the reservation to the supposed buddy on the phone. He says buddy can't find the reservation. We insist on him looking at the reservation, and he then starts with some story that his network is down and he can't do anything. He further tells us he needs us to leave the premises, so he can work on the network and then he can bring us back inside to complete the reservation. We exit at his insistence and he quickly exits behind us and locks the door and leaves. I request his name multiple times. He refuses to give us his name. He finally laughs and gives me what I suspect is a fake name of "Mo." I take his picture, so I can report him properly to the business owner. He then begins taking pictures of our borrowed car's license plate-real genius here. Had to drive all the way to the airport to get another car and leave our college freshman completely stranded for extra hours because the lazy, good for nothing employee didn't want to do his job at the last of his work day. Now I thought this was an isolated incident until I was talking with a friend, and he said he had the exact same thing happen to him in Atlanta. Guess this is just the kind of service you get with Budget/Avis. Highly recommend not using them, and especially this particular establishment at the following address: 11570 San Jose Blvd - Ste 5, Jacksonville, FL, 32223, United States

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    Review Highlights - Avis Rent A Car

    As for me, I'm living on rental cars for the time being and Moe has gone out of his way to help me every time.

    Mentioned in 10 reviews

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    Hertz

    Hertz

    1.9(12 reviews)
    5.5 miSouthside

    My wife and I rented a '15 Nissan Sentra for 8 days at approximately $250 from this location. I was…read morevery happy with the rate and the quality of the car, though it was dirty with hair from a previous renter trapped in the fabric of the passenger sun visor. When my wife and I arrived at the location, the doors were locked and there was no representative present. After only 5 minutes a representative arrived to the location and quickly began to help us, he also apologized for the inconvenience. The representative asked my wife to sign the acknowledgement of the terms and conditions before presenting the paperwork to us which I consider to be unacceptable. The representative gave us wrong information regarding PlatePass and toll roads. We asked him, "how does it work with PlatePass and toll roads?" The representative informed me that regardless of whatever toll road we come to, to not pay cash for it, but to drive through the prepaid toll lane because PlatePass will bill us later. The representative told myself and my wife that if we pay cash at any toll roads, we will automatically be billed by PlatePass for the toll as well and will effectively be paying for the toll twice. The rep failed to communicate that in certain states a windshield toll transponder was needed for cashless toll lanes, well the vehicle was not equipped with a windshield toll transponder and because of the wrong information provided by the representative we violated a toll. I would not blame Hertz or the representative if he simply showed me the important information regarding tolls section in the terms and conditions, I would have been happy to have read it myself and will in the future. I do blame Hertz and that representative for giving me wrong information. When my wife asked for the paperwork before signing, the rep seemed annoyed. When my wife asked to see the vehicle before authorizing her car, the rep looked over at another rep on site and they shared inappropriate "o jeez..." facial expressions, very uncool, you are not that slick and I am not that stupid. I am not sure why they would think we would automatically trust them or this location considering its awful reviews online. The rep told me he was new. Upon returning the vehicle another representative confirmed the vehicle did not have a windshield toll transponder. He informed me we would simply receive a bill in a month or so for any violated tolls. We have not to date been charged erroneously for any pet or smoking fees. I did not want to add another bad review of this place online but come on. Step it up folks.

    Probably the worst overall car rental experience in my life. First we pre paid a reservation for a…read morecar paid the whole thing up front, they gave our car away and called us an hour before our reservation to let us know, then they helped me make a new reservation for a different location for a car they did not have. The employees couldn't care less one on her phone while the other who was "helping" us took a phone call mid conversation. We ended up going to an enterprise location and had a wonderful experience, long story short just go with enterprise, I would pay double to not have to deal with the terrible customer service experience Hertz has to offer. I also used to do their pest control and they had a German cockroach infestation in the break room so don't be surprised if you see any in their cars.

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    Avis Rent A Car - carrental - Updated June 2026

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