When I returned to the BWI for my departure this March of 2019 I forgot my prescription glasses in…read moremy rental car. With the clock ticking two employees were extremely helpful and I was able to get my glasses and make my flight. The two employees were Airport Manager Aponique Fangou and Nardie Warren 53875 #4147. Thanks Guy's WJR

Update: I spoke with…read moretwo additional customer service representatives, and the experience only became more frustrating. One representative at (800) 214-6094 claimed our receipt showed only 5 gallons, implying the tank wasn't full I completely ignoring the fact that adding 5 gallons can just as easily mean the tank was already nearly full and simply topped off. The second representative takes the prize, this dude, Ray Collins (Ref #110) at (800) 259-6095, who admitted there was an error. He said I need to pay $61 just to process the claim. Paying a fee to correct the company's own mistake is unacceptable and makes no sense. At that point, it was clear customer service was not interested in resolving the issue. Thankfully, Jamil from the local station later called, refunded the refueling fee, and apologized. That effort was genuinely appreciated and was the only professional part of this experience. Overall, the process was frustrating and unprofessional. This situation raises serious concerns about the company's practices and accountability. Formal complaints to the FTC, BBB, and state consumer services are being filed, because this should not be considered standard business practice.

I decided to make an appointment online and once complete I received a call confirming my request…read more Upon arrival We where greeted by one of the customer service reps who where very friendly and quickly took care of us. We requested a vehicle that was comparable to the one that we had to take to the body shop for repair. We were given a new SUV (Buick Enclave ) that was both clean on the inside and the outside. A week later we Returned the SUV which was a very fast and easy task. Customer service was also great to deal with and very helpful. We will definitely be back for our rental car needs in the future, if needed.

We decided to rent a car bec we were going to be w/o our car for about a week. The repair shop…read morerecommended Enterprise and after checking around they were the best price AND they were so friendly and efficient! We got a new SUV to drive and all was good!

Left stranded, was NEVER picked up, was never contacted about reservation or arranged pick up time…read more& left on hold 15 minutes on phone. Atrocious service. But, ENTERPRISE came through with flying colors. Was picked up within 5 minutes and drove home with a car! Highly recommended.

Easy to rent online, pickup was fast. I was able to extend for an extra night; and return was…read moresimple.

I called to see if they had a vehicle in that I could reserve, the lady that answered the phone was…read moreso rude and dismissive. I only called because the vehicle I got from the airport was raggedy and the right front tire was wobbling.

0/10 they expect $300 deposit to even use the car that's not even mentioned on the website at…read morecheckout fuck this place tbh!! :D

Came out to my rental car yesterday morning to find a big crack in the windshield. I didn't do…read moreanything to cause this. It just appeared. Unfortunately, for me, they said since it was in my possession, I was responsible for it. I don't think that's fair. My insurance covered it and now it's a claim on my record.

Reserved a cargo van over a month ago from Budget at 6945 Baymeadows in Jacksonville for our move…read moreto Michigan, mainly for our personal stuff we didn't want on a moving truck. Even called to confirm my reservation, to which I was told they have. Arrived there today at my given time, and they tell me they have no cargo vans at all. So here we are with movers coming tomorrow and now no cargo van because they are too incompetent. I would never recommend them to ANYONE, and will NEVER inquire again EVER to rent from Budget. They shouldn't even be in the business of rentals. Ridiculous "company" They get 1 star but they don't even deserve that!!!

Reserved at truck that they didn't have. The dude said that he called me and left a voicemail and…read morewhen I called Wednesday I was told they have it which in fact they did not. I move in a day and had to spend the time finding a new truck. Trash

Decent but they seem understaffed. Called many times and was placed on hold after phone rang for…read morewhat seemed like forever. Conveniently located and I am sure the need is just a constant in such a heavily populated area. Once you get in, things seem to run smoothly. I did learn you can asked to be placed on a wait list for a different car if you have to be in something for a long time and don't really like what you end up with.

Avoid this branch at all costs! Booked for a 10am pickup and at 2pm the car was not ready. The…read moreemployees at the branch will not follow up with you and provide updates on when your car will be ready. Poorly run operation with no cars or customer service.

My wife and I rented a '15 Nissan Sentra for 8 days at approximately $250 from this location. I was…read morevery happy with the rate and the quality of the car, though it was dirty with hair from a previous renter trapped in the fabric of the passenger sun visor. When my wife and I arrived at the location, the doors were locked and there was no representative present. After only 5 minutes a representative arrived to the location and quickly began to help us, he also apologized for the inconvenience. The representative asked my wife to sign the acknowledgement of the terms and conditions before presenting the paperwork to us which I consider to be unacceptable. The representative gave us wrong information regarding PlatePass and toll roads. We asked him, "how does it work with PlatePass and toll roads?" The representative informed me that regardless of whatever toll road we come to, to not pay cash for it, but to drive through the prepaid toll lane because PlatePass will bill us later. The representative told myself and my wife that if we pay cash at any toll roads, we will automatically be billed by PlatePass for the toll as well and will effectively be paying for the toll twice. The rep failed to communicate that in certain states a windshield toll transponder was needed for cashless toll lanes, well the vehicle was not equipped with a windshield toll transponder and because of the wrong information provided by the representative we violated a toll. I would not blame Hertz or the representative if he simply showed me the important information regarding tolls section in the terms and conditions, I would have been happy to have read it myself and will in the future. I do blame Hertz and that representative for giving me wrong information. When my wife asked for the paperwork before signing, the rep seemed annoyed. When my wife asked to see the vehicle before authorizing her car, the rep looked over at another rep on site and they shared inappropriate "o jeez..." facial expressions, very uncool, you are not that slick and I am not that stupid. I am not sure why they would think we would automatically trust them or this location considering its awful reviews online. The rep told me he was new. Upon returning the vehicle another representative confirmed the vehicle did not have a windshield toll transponder. He informed me we would simply receive a bill in a month or so for any violated tolls. We have not to date been charged erroneously for any pet or smoking fees. I did not want to add another bad review of this place online but come on. Step it up folks.

Probably the worst overall car rental experience in my life. First we pre paid a reservation for a…read morecar paid the whole thing up front, they gave our car away and called us an hour before our reservation to let us know, then they helped me make a new reservation for a different location for a car they did not have. The employees couldn't care less one on her phone while the other who was "helping" us took a phone call mid conversation. We ended up going to an enterprise location and had a wonderful experience, long story short just go with enterprise, I would pay double to not have to deal with the terrible customer service experience Hertz has to offer. I also used to do their pest control and they had a German cockroach infestation in the break room so don't be surprised if you see any in their cars.