Easy to rent online, pickup was fast. I was able to extend for an extra night; and return was simple.

I called to see if they had a vehicle in that I could reserve, the lady that answered the phone was so rude and dismissive. I only called because the vehicle I got from the airport was raggedy and the right front tire was wobbling. read more

Jacksonville Airport. Prepaid for rental. Got to counter. Waited quite a long time. Offered us a pre-pay gas program - prepay for the full tank they said and if you bring back 1/2 full we will refund you for the half tank - so convenient they said, no need to fill up before you bring the car back. TO BE CLEAR - THIS IS WHAT THEY TOLD US AT THE COUNTER. We then went out to get the car. Car was not ready. Waited again, quite a while. Car comes - it's lovely - no complaints there. Return of the car was easy. Get home to find a $73 charge on my account for the gas, even though we brought it back 1/2 full. I called to find out about the refund and was told - NO REFUND - "sorry for the misunderstanding." Oh thanks. $3.10 per gallon for 19 gallons plus "taxes and fees." How ANNOYING!! Lesson - don't prepay gas. And don't use AVIS. read more

Always accommodating. Professional and good customer service Conveniently located in a major shopping center and around the city read more

I work for the state and have tried several AVIS/Budgets in my area. Kay has always been very pleasant and, if a car wasn't available, she always made it right. It really makes a difference when someone can treat you like they would want to be treated, making this part of my trip, simple and stress-free. Thanks, Kay. I really appreciate you. Bob read more

Zero star rating. Worst Rental Car Location and Service. They did not have the car I reserved and tried to rent me an Electric Car that was not charged and had a 6% battery. Lady then proceeded to run my License through some fake machine and say she couldn't rent to me anyway. I have never seen a small machine check driving records. Looks like a scam machine. I checked my Driving Records online, and everything is good. I prepaid my rental, so she was trying to scam me and take the money because it was past the time to cancel. I was able to change my reservation and rent from another Avis/Budget Rental Car at the Airport through my Budget App. Do not rent from here! read more

Incredible and staff and service! Would come back to get rental car for the summer! The staff were so helpful and welcoming

Horrible - most likely corrupt place. Poor customer service and they do some shady "credit pull" that won't let you rent without a credit card. My credit is impeccable, and I called Equifax because the lady at the counter said her computer said "contact Equifax" I did, and they said it was pinging that error because I have fraud protection. No duh! So I asked her if I could still use my debit card since I proved that I didn't "fail my credit check" and she denied me. So I guess I have to have a credit card, which I just didn't have on me at the time. But either way, screw this place. Use enterprise. read more

Great service by Kay. We started reserving from this location due to work but we still make the drive even when renting for family road trips. read more

Processed quickly within airport (Jacksonville) but then waited over an hour for a car. All customers were highly aggravated though we believed it wasn't the fault of the workers. Finally I walked around to look for the car notes on our paperwork of which there were two! They reluctantly gave us one of those. Are all airport rentals this bad? read more

Excellent service, person behind counter was respectful and helpful with all my questions and concerns. Highly recommend this place

I had to wait in long almost as long as the flight took to get here. 1 hour. poor performance

I would give no Stars if possible. I flew in arriving at midnight. The staff was rude. The woman at the counter was more interested in her sucker than doing her job. They didn't have the vehicle I reserved. Then I was told I couldn't get a rental with a debit card. I was thankful Enterprise was open! I'll never use Avis again!!! read more

zero stars.... I reserved a car online a week ago. When I arrived to the location on Baymeadows mrs no personality, rude, lady told me she had no cars. I asked when , why and how??? All the questions I had. She said well I can take your number and call when a car is returned mind you I had a 10am pick up it was 10:15am . Thank God i decided not to wait around because She never called. I went to enterprise where I received a clean car in 30 mins. They will NEVER receive my business in the future. read more

Sheesh! Tough crowd. I guess it's safe to say that I (and Theo here) are the only ones in the free world who've experienced Kay's amazing customer service at this Avis location. Huh?! Kay, the owner and operator, has always been amazing in her efforts to help me. She knows me by name, always sets me up with the best of her inventory. I will say that they usually don't have a large selection of cars on hand, but I've always been satisfied. On my first time renting with her, a pebble from a semi truck cracked the windshield on the rental and I totally panicked as I'd opted out of the insurance. Well, instead of scolding me or saying "sucks for you, you should have gotten insurance on the vehicle", Kay calmly explained to me that I had nothing to worry about as windshield replacements are free, annually (even on rentals) and she'd take care of it! At that moment, she won me over! (I wonder if she even remembers that?! ... I'll ask her next visit.) Since then, I've been an Avis loyalist and it all started with Kay! read more

This location needs some help. The Sunday crew was wonderful, very helpful and funny. Drop off on Monday that crew not to helpful. A bit standoffish. read more

I uploaded a few pics of Kay's idea of a clean rental car. The worst customer service possible. Stay away from this Avis location! She just had me pay at the counter and gave me the keys to the car out back. When I got in there, the car was filthy. She came over and looked at it and advised that all their cars are that way and that its normal. I had to go clean a rental car myself! STAY AWAY! read more

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Very professional!! Kay was very nice and very helpful! Excellent customer service!! I give this place all stars!!! A+++++++++++!! Thank you Kay and Avis! read more

If you are looking for affordability, practicality, and excellent customer service when renting a car, look no more. This place is the best car rental place that I have ever been to. Kay was very helpful and help expedite the process and ensure that all of our questions were answered. read more

Horrible customer service!!!!! I had a reservation for an economy car, when I get there the lady at the counter says, "we only have a pick up and a midsize and for what you selected we don't have anything. I can charge more and give you the pick up". Mind you a couple of weeks back I had the same problem at the same location and a very nice man gave us a mustang!!! for the same rate as the economy so we could leave with a car!!!! If I could give -100 starts that would be their rating. Stay away from this location! read more

I have visited many car rental places and Ms. Kay at the Baymeadows location has proven to be the most Outstanding rental agent I have encountered in a long time. Ms. Kay has this inviting Ora and Professionalism about herself that makes you want to come back for all your rentals just to interact with her. Ms. Kay, Thank you for always being the best at what you do and God Bless! read more

I rent cars often as I travel quite a bit whether it be at an airport or driving to see my customers...I have never been more satisfied with a car rental location than Avis @ Baymeadows. Kay the MGR/Operator is so friendly, accommodating and genuinely interested in customer satisfaction. Whenever I arrive to pick-up/drop-off car there is minimum wait and I feel like Avis genuinely values my business. read more

Kay always take my rental needs to the next level. She has the best selection of cars and always the best upgrades. This is the best neighborhood car rental location on this side of town. You won't be disappointed. read more

Exceptional customer service! Kay and Joe are very respectful and treat their customers well. They always work to give me the best deal and are as accommodating as can be. I have been renting cars from them for over a year now and will continue to come back. Customer service is their priority! read more

We called and spoke to someone who told us that we could get a better rate by renting a car online. We went through Priceline and rented a car to be picked up within the hour. Once we got there, a woman named Kay, who said she was the owner, said she didn't have any cars available. She didn't care that we had a reservation, she only said we could pay an extra $50 for an SUV! She said because we didn't prepay - which isn't even an option on Priceline, that she wasn't going to honor the price that we had a confirmation for. This is a terrible company with terrible customer service!!! Total scam that tries to rip you off once you go to pick up your car. read more

Worst experience ever! If I could give negative stars I would. We picked up a car at the Jacksonville airport at 3 am. The car reeked of cigarettes but we were exhausted and decided to drive to our hotel in St Augustine and take care of it the next day. We drove to the Avis counter in Walmart and waited 2 hours while 3 different people tried to find our reservation. We were then told that the people at the airport manually entered our reservation and that we needed to go back to Jacksonville to exchange the car. We opted to enjoy our time at the beach and not drive the car that we spent one weeks worth of rental money on. read more

I am not sure why people confuse this rental place with the Airport one. I love coming to the Baymeadows location. Kay and Her staff always take great care of me. Also may be, i do not have an extraordinary expectations. Even though I rent a lot, and have the of the highest loyalty levels I understand that in a small location like this, the choices are not always plentiful. But the personalized attention, the great service and flexibility is what counts. I have forgotten personal items, countless times, in the cars. Kay always keeps them for me, she is always very considerate and happy to help. read more

I have been using this Avis location for years. Kay is the BEST. She takes wonderful care of her customers. Its not even close to where I live now, but I still won't go anywhere else. read more

If I could give them zero stars I would. Last year we had a horrible experience with their customer service and this year we decided to give them a second chance. Wrong decision by far. Rude, not helpful, and incompetent. Our flight was cancelled today, so we couldn't fly I nto Jacksonville until tomorrow. So we called to move our reservation by one day (which we paid up front) and after 5 different representatives giving us the run around and two wrong phone numbers given to us, we got a very rude Paula #85246 who told us it was going to be another $700. This being obviously outrageous we asked to cancel. She then charged us $100 no show fee because we weren't within the 6 hour cancellation time. We weren't because we were on the phone with them for 3 hours. The best part. We then went back online ourselves and found a cheaper rate than we had before. Wait for it.... On the Avis website. They have lost us as a customer. As bed and breakfast owners we will also be sure to tell all of our guests in need of a car rental how horrible this company is. read more