Only 2 workers, 5 chairs empty, for a room full of customers, all of us forced to wait over an hour because of your gross understaffing and negligence. You owe me $200 for my wasted time. I am absolutely disgusted by your horrible, selfish management. When and how are you going to pay me? read more

Avis Rent A Car - Car Rental Near Me - New York, New York

I had a reservation for 5:00 PM last week. I arrived at 4:55. There were no cars. I was far from the first person in line waiting for their reserved car. To quote Jerry Seinfeld, "you know how to take the reservation but you don't know how to hold the reservation and that's the most important part." The staff, who were lovely, said that there's a disconnect between corporate and the local store, and my comment is to reread Jerry Seinfeld's comment. This is the ENTIRE JOB. period. If I rent a car it should be there. They did call two hours later to tell me they had a car but I had made other arrangements. See ya, Avis. I read more

Oh...I thought I had updated my review for this location from the last time I rented, but when I checked, I hadn't. It looks like I'm in the consensus that the service here has gone downhill severely. First off, I've rented from this location for 25 years now, at various times. The last time I was there, (about 1 yrs ago) The counter person told me that they needed to know the name of the insurance carrier who was covering the LDW (Liability insurance) on my credit card. I don't know the answer to that, I just know that it has been a feature of my American Express card for decades! It's one of the main reasons I keep and use the card. She INSISTED that they needed a name. Ok...after that was all settled, I received a substandard car. A lot of dents, and dings that need to be accounted for at the time we do the "walk around". The car reeked of men's cologne. I'm afraid these guys have lost me as a customer unless they...um... "Try Harder!" read more

They gave me a cheaper car than the one we rented but would not lower the price. They lied. Also the car was filthy on the outside and some trash was left in the inside door pocket When I called customer service I was lied to again We will never rent a car from Avis again!!! read more

The reviews scared me so I got here super early and my check in was a breeze. Everyone was so nice and professional. Will definitely rent from here again. read more

The worst!!! Waited 45mins in queue to pick up my reserved car. When I got to the front I was told there were no cars available!!! I would have to wait or take an electric car, which I did not want. As I was running late with the delay at the queue I demanded to have the car that I had reserved. After much deliberation the manager went to find me a car and handed me the keys to a Dodge. Telling me there was NO petrol in the car (13miles) but if I wanted to leave that is the best she could do. Then I looked properly and the car was filthy both inside AND outside. When I went back into the office to complain, I was told that to come back at drop off (6pm) and speak to Manager then. After filling up the tank ($38) I proceeded on my trip (not knowing how much petrol I would need). I then returned the car at 6pm with 117 miles left on the tank. No manager was on site. I complained and asked for compensation. They told me they would be in touch, which no one was. I was returned $25 for the cost of the cleaning of the car and told that I should have returned the vehicle with the same level of petrol as I took. This is not acceptable. No compensation for the dirty state of the car at delivery and on top of it kept the cost of my petrol and refuse to compensate. Go somewhere else, any other rental agency has got to be better than this! read more

I wish I can give less than Zero or Negative rating This is the worst and the most pathetic Renta car ever...First of all Avis Office at Lugwadia airport is Luke a Trash can...it's stinky and no hygiene at all , Secondly they don't accept the Debit Card for the payment last but not least they didn't accept the temporary license and asking for the passport I don't use credit card much often and I was at Lugwadia airport waiting in a queue for 1 hour and at the counter they refused to accept debit card for the payment This is ridiculous and un acceptable at all Avis will sure lose their valuable customers I swear to God I will never ever take Renta car from Avis read more

Horrible staffing, super long lines, dirty cars, understaffed. I waited 2 hours for a car. Line moves at a snails pace and theres one person working. I could've ubered to an airport car rental place and gotten one faster. Crazy. read more

0 star, but there is no option. Worst experience ever at this location. I'm a presidents club member and am appalled of how awful my experience was here. Highly recommend you rent from another company read more

Why is it on weekends you have to wait in line for an hour to get a car especially as a Presidents Club member. Whoever manages this location is out of touch with reality. In addition, corporate needs to look at process improvement. The employees stand there just waiting. There should be 10 computers going at once. As they are waiting on a car, move to the next person, etc. This is like being in a third world county. read more

customer service have no idea what car's are the offering and suggesting to go to specific location but at location they also do not have any information about the cars they have and they just suggest to book it ahead and check by the pick up time. basically they suggest to do the blind booking. I would suggest to use Enterprise or someone else as they know what they selling read more

the front desk staff member (black dude with glasses) was extremely polite, especially for new york. I happen to forget a pair of headphones on the car and the tall staff member (also with glasses) managing the cars outside was very helpful and kind. He offered to move my car out so i can look for it and find it. amazing people read more

The worst! I rented days in advance for 10am pick up. The day of the pick-up I arrive, there is a line out the door, and no cars! I have been waiting for 30 minutes as I write this. There are no cars here, just people waiting for cars that may or may not arrive. The people working here are nice but have no idea when/if cars will be here. This is a horrible way to run a business. read more

Avis Rent A Car - Line out the door, no cars! - Car Rental Near Me - New York, New York

Hi, my name is Abraham Wieder, I had rented a Chrysler Pacifica from Avis on June 23, 25 in Delaware, I had a problem with a broken mirror, I was guided by roadside to replace my minivan to the same model at LGA airport on June 25, 25, in the same day right after I started using the replacement minivan it came up an alert 'oil change required', I called roadside, they told me they have a replacement waiting for me in Middletown N.Y. Mi3 1 N Galleria Mall dr. on June 27, i traveled down there which is about an hour from the location where I'm now in Woodridge N.Y., and i showed them the text message i got from roadside, and they said they don't have anything available, so i waisted in total about 2 1/2 hours traveling and gas for nothing because of the miscommunication, i called back roadside, and they told me they have a replacement for me on June 29, 25 at Avis in Newark airport 132 Carson Rd, i traveled there its 2 hours each way from the place where i am in Woodridge N.Y., i came there. and the manager in Avis at Newark told me that she sees, that the Avis manager in Delaware made a note that this rental is not eligible for replacement, i told her that i was guided by roadside to travel this 2 hours to get a replacement? plus the screens in my car showed the oil is getting close to 0, what does that mean its not eligible for replacement, i came here to replace it for fun?? they gave me a rental with a problem it needs a oil change how could it be not replaceable if the rented vehicle has a problem? she told me i should call customer service i spoke to supervisor of customer service and she told me only a supervisor from roadside can remove it, i waited hours on hold in the Newark airport to get to this supervisors, when i finally reached the supervisor from roadside, he said it doesn't have to do with him, i told him that customer service sent me to him, he said tell them that i said that customer service has to help with this, a whole day i waisted in Newark getting back and forth, and the manager and her worker at Avis preferred in Newark where extremely nasty and not willing to help. and that's after i traveled the second time on the guidance of roadside, and i was lost with nobody at Avis to help me, i was forced to take back my car that needed the oil change urgently from when it was picked up, and i had to go search for an oil change location, pay myself from the pocket to fix it, and waisted my Whole day at Avis @ Newark, plus had to pay for gas and tolls. is this normal?? there's O communication between roadside and the Avis locations, roadside is not informed with notes that are made by Avis locations, and they are guiding to travel hours for nothing. this has to be addressed, and I'm waiting for compensation. thanks. read more

The customer service by ALVIN is completely horrible, ALBIN gave me a car that doesn't have adequate interior functions and was very reluctant to to provide me with a replacement vehicle. He has no hospitality and doesn't know how to service customers. I can't believe the lack of humanity on his part... I have was already there for an hour trying to get a car and he threatened to make me wait till he serviced 4 other customer before he handled a simple car replacement for me. He Argued with me and didn't consider my Concerns as important, wasted my time I am highly upset with the service by this individual. He treated everyone else with respect but me. as a member of the United States military, I do not deserve this type of disrespect. everyone else on staff were exceptional by the way read more

I rent from Avis often, be careful of this location. The woman who works the desk is great. Upfront, no BS. In and out. It's the employees who work the garage who are terrible. Always rude, which is fine. My big issue is that on three separate occasions they have accepted my return, said I was good to go, only for me to get billed after the fact for things I didn't do. I've been billed for dog hair (don't have a dog), smoking smell (don't smoke, smelled like smoke a little at pick up), and dirt (no dirt in the vehicle). I actually think the issue is less them being pricks, and more that they do a shitty job cleaning, and end up charging the next person for someone prior's issues. Or maybe they are just pricks I'm not sure. In any case, make sure you document everything before and after pick up! read more

I booked a car for my pregnant wife and listed her as the pickup. I paid the rental in full. When she arrived, the person at the desk was not only rude to her, he was SHOUTING at her and LITERALLY MADE HER CRY. He then asked her to go to another budget all the way uptown, who made her wait 30 mins to tell her that there is no car available. If you are the manager, please review the footage for April 18th around 5:30pm and reach out to me TO GET MY MY REFUND. ABSOLUTELY UNBELIEVABLE. DO NOT USE THIS GOD DAMN SERVICE. read more

I was a bit worried to rent a car after reading the reviews but did it anyways and would definitely do it again! No negative experience, friendly and helpful staff and everything was ok with the car. Rented it for 2 days read more

NEVER AGAIN. I got here at 9:50am on a Sunday and am still waiting in line 1 hour and 15 min later. There are no Avis Preferred benefits here and no one is in any rush. Never coming here again. read more

Leaving this review because there are so many bad ones and they scared me!!! Rented from here yesterday and was nervous it was going to be a hassle and delay my trip out of town but it honestly couldn't have been easier, quicker and more seamless. Everyone was nice and just did their job from pick up to drop off. I am only concerned about the toll roads I went on. Paid online but we'll see if that ends up biting me in the rear for some reason. **I picked up around 8am on a Sunday for context read more

This location is awesome--not hectic like the Midtown locales. The guy in charge, Toussaint, was amazingly helpful after there was a mixup with the car I dropped off. It had nothing to do with him (the confusion started at Logan in Boston) but he helped me get it all sorted nonetheless. If you're dropping off your Avis car in NYC, I recommend this drop-off point! read more

A reservation = "We have very few cars. If we have any cars left when you get here, you can get a car." Only one person at the counter, answering phone calls and handling the entire, gigantic line of customers. Avis is taking advantage of her; they save money by hiring too-few staff and letting her shoulder the burden. Each transaction takes forever. In line for an hour already, looks like another 30 minutes until we get to the counter. Ridiculous. Terrible way to start a journey. Stressed-out, 90 minutes-2 hours delayed. Never coming back. read more

My wife just rented a car with with a prepay a few weeks ago. At the pickup counter we spent over an hour on the phone with 3 different folks from Avis Preferred support who said I have to forward all emailed confirmations to honor the pricing on our reservation because when I showed up to pick up my car there was no rate code due to an error in the Avis website which we booked from and we had to pay 400 more than our confirmed price on multiple emailed confirmation invoices. I was promised the pricing mistake would be taken care of by the time she return the car. But this was not the case and the final was increased amount. Based on Avis' lack of response I feel like I should immediately file a case with the Better Business Bureau, NY Department of Consumer Affairs, and my credit card. There is even a NY Dept of Consumer Affairs sign at the pickup desk that states confirmed reservation prices should be honored within half an hour and this was not the case as I had to be on the phone with multiple supervisors and support staff for over an hour with no resolution other than forwarding my wife's invoice to this email in order for my reservation to honored as promised by the 3rd supervisor I spoke to. To add insult to injury wife even received an email from Avis support asking why she emailed them the confirmation. Also Avis support is incapable of receiving a forward of their own email confirmation because of a 3 meg attachment limit. read more

Avis Rent A Car - Nobody who works here reads this - Car Rental Near Me - New York, New York

I'm renting 3 vans for 2 months. They are telling me since I'm a wizard customer, i can not collect points to my number. I have the vehicles for another month and they tell me I still can get points due to I'm under the first agreement. They also tell you that they can give you savings up to 35%. They have no vehicle for a 35% discount. The most they will give you is 5 or 10%. Then the guy Mario who I talk to would not get me a supervisor. So wrong on all accounts. read more

This is more of a review for Avis corporate, however I did pick up the car from this location. It was an absolute nightmare. Car broke down and would not drive as soon as we got to our hotel. Avis was not helpful at all in getting a replacement car. There were no Ubers / Lyfts in our upstate NY destination and Avis said they were unable to make arrangements for a ride to an Avis to pick up a replacement car. They said it would take 6+ hours and we'd be charged $300+ to have them drop off a new car... when it's their car that broke down 1.5 hours after pickup!! We were stranded without a car (and no ubers/lyft/public transit) for nearly half of our trip. We had to spend hundreds of dollars in alternate transportation and missed reservations. We also nearly missed our rehearsal dinner, had to spend over 10 hours dealing with this situation/ on the phone with Avis, and were stranded in our hotel for an entire day when we had multiple activities planned. Avis literally ruined our vacation. We could not get a hold of anyone that actually worked at Avis--only a labrynth of third-party dispatchers were available by phone and didn't even try to help. Essentially over and over again we were told that there was nothing they could do to get us out of our remote upstate NY destination. I have used Avis cars just fine in the past but after this experience I will probably never use Avis again. read more

front desk guy got no idea what he's doing. asked for a passport when I got a Mass license

Worst car rental experience EVER! You do not want to rent here. We received two dirty cars, and in the middle of a pandemic, THIS IS UNACCEPTABLE. When asked what can you do for us, they did nothing. This is despicable, especially in the middle of a pandemic. I would expect a substantial discount for this extremely agonizing, unprofessional situation, but it never happened. They advertised they are partnering with Lysol, they surely are NOT. Clearly, they do not take the pandemic or caring for their cars seriously. We are bewildered that no one has contacted us about our horrible experience. They said they would contact us after two days and it's been TWO MONTHS. NO GO. DO NOT GO HERE. read more

Waited over an hour in a line down the block to return a car here, cops arrived and I had to answer questions from them. Terrible experience and would not recommend this location. read more

The word is painful. Maybe I should add another. Awful. Slow. Customer un-friendly. Pathetic. Bad. Ok - I'm on a roll. Understaffed. Unpleasant. Ridiculous. Unbelievable. Frustrating. Crazy. Is this a real business? You must be kidding me. I'd rather have root canal. Being in labor was better...... read more

Avis Car Rental yes i used them again. much to my irritation and chagrin. some of the most ignorant employees in person and on the phone. they will rip you off with promises of points andf free rentals. it's not going to happen. you'll see a bogus charge on your receipt somewhere. i asm presntly on hold for a supervisor for forty three minutes as of now. Tameesha, 47 minutes now ...20 loud irritating muzak songs have played...to really infuriate. three calls made tonite all landing in philipines and other countries i dare not ask. Consumer Reports Consumer Complaints Better Business Bureau Serving New Jersey New York State Fraud.net an hour has passed my cell is burning up minutes. imagining they say they may record call to insure quality of service. they are serving up a crock of shti!!! 1hour ten minutes on hold. burning through my charge. #aviscarrental read more

Thieves. Check receipt for fraudulent gas charges. I've dropped off at this location twice (68 East 11th Street, NYC). Both times I had filled the tank and both times I was billed for gasoline. --- On my last return, the attendant noted the fuel as "full" on the paperwork. I brought the paperwork to the man behind the counter, who signed me out. As I was about to leave, I noticed that my bill was $50 higher than was documented in the paperwork from the pick-up location. Turns out he had added a $50 fee. I commented on that and the man grumbled that he'd take it off the bill. I pressed him further and he said that the computer does that automatically when fewer than 75 miles have been driven even if the tank says it's full unless the renter can prove that the gas was added into the tank. First, it is Avis' policy to do this without confirming with the renter that gas was purchase or not? I can't imagine that this is true. Why doesn't he ask for a receipt to prove that gas was purchased before billing for it? Second, I had driven nearly 300 miles, which is far more than 75! Very dishonest staff. I've been renting cars for 28 years. The only two instances in my lifetime of having issues with gasoline charges have been at this location. And both times the tank was "full," the charges weren't conveyed, I had to catch them out on the receipt, and the staff said they were made "in error." I will never again rent from this dishonest business. Can you imagine how many people don't go over their paperwork and how much money this business is scamming off of their customers? That $50 charge raised my total amount due by 25%! read more

Totally unprofessional service. Had reservation, waited over an hour. I. Preferred and they made us feel like we were waiting for the local A train on a 100 degree day. This place is so bad. I will probably take an Uber to JFK the next time or use Enterprise. My experience with Avis in NY is terrible and I will use Enterprise in the future. Hopefully Avis will do something about this or is this company just turning to garbage. I'd get to where I need to hitchhike to my destination. read more

Terrible staff at the front desk! I had the worst customer experience I've ever had here - rude, did not help us with insurance or toll charges, did not show us the car, spent 45 minutes just to check us out and then played a "prank" saying we would get a parking ticket for the car (when she was hugely inefficient in checking us out) and made us rush. The staff here honestly need to get new jobs if they are this horrible to customers and hate their jobs/customers this much. The car itself was dirty on the seats - no one showed us to the car, or how to use it (which is case any time else I have rented a car). 100% use enterprise instead, even if it's more expensive. The stress/rudeness of the staff here is not worth it. Also the garage had significant amounts of rat poo! read more

DO NOT RENT FROM HERE. Leslie the guy who manages the customer line straight up took a bribe to allow a late arriving customer to jump to the front of the line we waited two hours for. At the customer service desk, Talena immediately began our transaction with a confrontational attitude, yelling at my girlfriend. My 5'-2" GF was not comfortable driving a car larger than a mid-size(as we had reserved) and they were only willing to offer a mini van or pick up truck. After waiting on line for 2 hours beyond our reservation, and only being offered options that we had not reserved with a take it or leave it attitude, we finally responded with frustration, as other customers were also showing as a result of this awful service (some significantly louder and boisterous). They voided our contract. We walked away having lost 3 hours of time with no car and missing a doctor's appointment that we had made the initial reservation for. Had we brought cash to bribe Leslie, would the result have been the same? If my hispanic girlfriend was a tall, white man like the one that was reacting so much worse beside her and still got a car, would the result have been the same? We'll never know because we'll never come back here again. read more

I've been coming here nearly every weekend for the past 6 months, and they've always treated me right. Get to know the people and respect what they do, and they WILL take care of you. I've gotten several great upgrades just from not being a grouch. I find that MOST poor experiences at rental locations are due to people not understanding what THEY did wrong. I've had maybe one or two minor issues, and they were partially my fault for pushing the grace period. Shout out to Dwayne, he always takes care of you. read more

this customer service is terrible. i reserved the car at noon, we got there at 11:50pm ... there was a long line. we did not get a car til 3 hours later. one of the reasons is that my DL was expired but i could not renew in person due to convid19. i had to step out and do on my phone. DMV stated online the expirations will extend, there were other people had a same situation. the second issue is that staffs are not multitasking or proactive as they should. the payment method was nonsense because they won't accept my credit card if they were going to take my friend DL. once my DL and payment were approved, the customer service could have help the next customer in line while getting my car pull up. the good side that the customer service let me cut in line after i renew my DL on the phone and has some humored. on the busy day, they could text or send a notification the location status. it is like booking a flight, they send notifications to passengers whether flight is delayed or on time. read more

Horrible Service, waited an hour online and customer rep was not informative. I definitely will never rent from this location again.

This is a scam company!!! Customer care quotes you! You get an email with a wrong address! Then go on they charge you double for another drop off when they see you are vulnerable! Terrible company! Never again! read more

I took a premium car for 1 Day it was 100$ but when i returned the car to them i saw they've charge me 352$ for no reason no Nothing when i asked them they said talk to customer service overall terrible experience read more

Surprisingly amazing service each time I go. You expect the worst but it somehow is always great. Specifically Lena who works in the office. She is beyond stellar. Love her. read more