DO NOT RENT FROM KYTE (now Turo). They are completely unreliable and unprofessional. If I had…read morewritten this review a year ago, I would've given Kyte 4 out of 5 stars. But after my recent experience, I wish I could give them zero. I had a car scheduled to be delivered for July 20th to take my daughter to summer camp. Just over 24 hours the car is supposed to be delivered, I received an email stating that Kyte is no longer operating in Brooklyn, and that my reservation was being canceled and refunded. No phone call, no advanced notice, just a last-minute email - AND the refund won't be processed for 5 - 7 business days (I still haven't received it). This left me scrambling, panicking, and searching for a new rental car during a very busy summer weekend. I eventually found one at the airport, which now means added Uber fees on top of the MUCH higher rental cost. We were not in a position financially or time-wise to be dealing with this. To make matters worse, Kyte still attempted to charge me a $500 security deposit even after canceling my reservation. I anticipated this and made sure the card on file didn't have enough funds - and I was right. I was still receiving emails and notifications as if my rental was going ahead, including instructions for my "vehicle drop-off". This experience was completely unacceptable, incredibly frustrating, and put my family in a stressful and unfair situation (emotionally and financially!). It's been 10 business days and still no refund. I'm now trying to track down Turo's customer service - spending more time that I really don't have for this frustrating mess they created. Do not rent from Turo. The risk of this happening to you is not worth it.

Kyte was acquired by Turo a few days before my scheduled rental on July 18. Kyte (now Turo)…read moreabruptly canceled my confirmed reservation without any prior notice, explanation, or offer of assistance--leaving me completely stranded on the day I needed the car. I had booked well in advance and was relying on the reservation for an important trip. Because of the last-minute cancellation and total lack of communication, I was forced to scramble for alternate transportation and spend over $1000 out of pocket--nearly triple the original cost. The refund for the canceled booking was processed, but my request for reimbursement of the additional expenses has been met with vague, evasive responses and zero accountability. Turo has shown an alarming disregard for basic customer service and responsibility - which is consistent with other Turo customers experiences with cancelled reservations on their original platform. Their support team has failed to acknowledge the financial harm caused, and after multiple attempts to seek resolution, they have become unresponsive. Based on my experience and the wave of similar reviews, I would strongly advise others to avoid relying on Turo for transportation. The risk of being abandoned without support is real--and expensive.

This was my second time using Rabbit Moving & Storage, and they delivered excellent service once…read moreagain. The first time, they moved me from out of town to Brooklyn. This time, I was just moving down the street, and I knew exactly who to call and trust. Bobby and Jah did a great job. They were professional, focused, and worked diligently from start to finish. They handled everything with care and made the process smooth and stress-free. I really appreciate the consistency and reliability of this company. If you're looking for a moving team you can count on, I highly recommend Rabbit Moving & Storage.

Oh boy, were they just wonderful!!!! I had three super helpful and supportive team members--Bobby…read moreand Jah--who helped me with both the move-out to storage and the junk removal. They were absolutely amazing at what they did and had such a wonderful attitude toward the work and toward me. They even helped me find more boxes that needed to go to storage while doing the junk removal and took me back to the storage again with such a sweet and patient attitude. I was so tired from all the moving, but they truly made everything so much easier and better! Also, one of their crew member who helped me over the phone these past few days--was just as wonderful, so sweet, and so willing to work with me every step of the way. I'm beyond grateful to have found them. If I ever need help again in the future, I would definitely work with them! Thank you.

This was an okay experience overall. I had a reservation for a truck rental for a student film, and…read morethe checkout process itself was pretty smooth -- I was able to do most of it on my phone. There was a line when I arrived, but the employee working did a great job moving through everyone efficiently. There was some confusion with their internal hand‑off process, which was frustrating and slowed things down, but eventually I got my truck. The vehicle was clean and ran smoothly. The only downside was that the lock on the back was broken, so I had to buy my own -- hopefully that's been replaced by now. The return process, however, was super easy. I just dropped the truck off and left, and my final bill came through shortly after. Overall, a decent experience with a few bumps.

The people who work here are the ACTUAL WORST!! They ignored me when I was talking to them, making…read morepassive aggressive comments at other costumers while shaking their heads repeating how much they hate their job then taking it out on us. What was supposed to be $50 ended up being $200+. They close at 7pm and when I got there right on the dot with my truck I saw someone close the door and they denied me and told me I had to come back at 7am. When I did they climbed the roof of the truck and told me that I damaged the roof when I repeatedly told them you guys gave it to me like that. Very terrible experience do not ever go to this location let alone U-Haul in general. I do not write reviews ever but for this I had to. If I could leave zero or negative stars I would.

Going into the rental, I prepared myself for the worst experience of a lifetime, but for all of the…read moreinconveniences I suffered, I was compensated, so in the end, I suppose I got what I paid for. First off, Penske starts off with higher rates, but is the only company where you can negotiate (price matching) and that gives discounts such as Triple A discounts over the phone. Budget and U-Haul do not offer this, so Penske will probably always come out to the cheapest. Also, Penske gives you unlimited miles, so you don't have to worry about accidentally taking detours. But here's where the bad stuff happened: 1. The only way that Penske would have been price-competitive was with the Triple A discount. I personally did not have a card, but I am covered under my family's plan. I didn't know if this was going to cut it, however, so I called Penske to make sure. The person on the phone said it would be ok to bring my dad's card, as long as we had road-side assistance. But the person at Chelsea rental said that I had to have the card under my name so that she could swipe it. So she did not apply this insurance. 2. Chelsea Rental, the contractor that houses Penske, did not check the back of the truck before we drove it away. So I drove the truck all the way back to the UWS. Only to open it up and discover a bunch of crap in the back. There were about 20 dollies, and hundreds of pounds of packaging material. So I had to drive it all the way back to Chelsea and have them take it all out. This delayed the trip by about an hour and a half. Here are the redeeming things: 1. The Penske truck we got was brand new. This probably meant the gas mileage was pretty good. compared to other older trucks of the same size. 2. They compensated me for the "bad stuff" and refunded $75 dollars off of the total rental. Other things to know driving to Boston: You can make it on a full tank of gas. You will just need to fill it up right before you turn it in, and it will be about $60 dollars in gas money. I opted for the $50 dollar insurance, but I really did not need it. Waze will tell you a way to get there that is shortest, but keep on I-95 as you exit New York, as this is the road without little tunnels that will scrape the top of your truck off. Once you get into CT, you can take 84 to 91 (or 91 to 84 or something like that... (go through Hartford)

I rented from the Penske on 449 10th Ave, which I can't find in the search results…read more These guys are fantastic. I don't want to blow up the spot of the guy who helped me out, but lets just say I got a bit of leeway on some things. On top of the friendly and generous attitude, I got a brand-spanking new truck with no damage and an honest fuel gauge. Speaking of dishonest fuel gauges, Chelsea U-Haul can suck it. Not having a hellish rental experience was an extremely refreshing change, and having a great rental experience was a complete surprise.

Avoid renting from this location at all costs. The actual transaction went fine - I had a Costco…read morereservation from several weeks earlier and it went smoothly. However, the line took literally two hours from the time we got there. There was something like 20 people in front of us and ONE single worker. When I was in there checking out, another worker arrived and was like what is going on?? I asked if the long line was abnormal and they said yes and that they usually call in backup... but still, with only two people there we would have still waited another hour. Rent from somewhere else.

let me start by stating that i have rented here several times without issue. its around the corner…read morefrom my mothers apartment and is therefore convenient. i have never had a problem or long wait picking up a car and have always had friendly people helping me. the reason for the three stars is because it closes at 3pm and there is no after hours drop off despite it being located inside a garage. i have never encountered a rental office without an after hours drop off! they do have two alternate locations at which you can return the car however, neither is relatively close. this is NYC so going 2 miles is a several hour ordeal. furthermore, even assuming you can then dispose of the rental, you will need to get back which is another hour. either stay open until a reasonable hour or have an after hours drop off as does every other rental company everywhere. ooops. intrepid too soon. went to drop my car off this morning at 8 am, the time by which i needed to move it off of the street where it was parked overnight and an hour after they opened. they were closed. just decided not to open today. so i got into a fight with the garage attendants who told me that i had to take it to work 49th or east 81st. if i was a tourist this would seem doable. but i was born and raised here so am well aware of what it entails to drive there in city traffic let alone get back here via the use of public transport. as i didn't have a sleazy set aside to return the car, i argued with the garage guys until one was reasonable enough to allow me to leave it there. he can keep it for all i care. unreal.

Faig M at Manhattan Mini Storage was super helpful and easy to work with. I am so grateful that he…read morewas there when I arrived. :-) My belongings fit nicely into the space as well. :-)

I have been storing with storquest until Manhattanini Storage took over the company. Although I…read moreunderstand a business nees to make money however the pricing is ridiculous... I recently downsized to save myself from having to go into lien... it looks like I will be looking for a more reasonable storage conpany very soon. Thank you for your services but IM OUT!!‍‍‍​

I am writing this review not as a customer but as a Building Superintendent. A resident in my…read morebuilding was moving out and used this company. A few issues arose with the move that I ended up having to deal with After getting nowhere with the actual crew and their foreman, I called the company asking to speak to a manager within a few minutes I got a call back from Paul, who turned out to be the company owner Rather than being defensive, he was appreciative of the feedback and resolved the issue almost immediately. Sometimes things go wrong because of circumstances and a bad decision by a worker, which can cast a company in a bad light. That is what happened here. I'm glad I was able to speak with Paul and get the matter resolved As a superintendent I would recommend this company to my residents Thanks again to Paul for being a stand up guy

I've used man with a van in the past and the move was great and fast before but this time was the…read moreworst move I've ever had! I live in a studio with only a few belongings and the move took almost 3 hours and was charged as such for a move half a block away! I've moved around quite a bit and no move has ever taken more than 1.5 hours!! Choose another moving company that is more honest and doesn't charge double as other moving companies in the city!!