Reserved a car in March for April. Used Hertz on W34th between 8 & 9 aves. Great service & great…read morecar.

Only 2 workers, 5 chairs empty, for a room full of customers, all of us forced to wait over an hour…read morebecause of your gross understaffing and negligence. You owe me $200 for my wasted time. I am absolutely disgusted by your horrible, selfish management. When and how are you going to pay me?

I had a reservation for 5:00 PM last week. I arrived at 4:55. There were no cars. I was far from…read morethe first person in line waiting for their reserved car. To quote Jerry Seinfeld, "you know how to take the reservation but you don't know how to hold the reservation and that's the most important part." The staff, who were lovely, said that there's a disconnect between corporate and the local store, and my comment is to reread Jerry Seinfeld's comment. This is the ENTIRE JOB. period. If I rent a car it should be there. They did call two hours later to tell me they had a car but I had made other arrangements. See ya, Avis. I

This was my first experience as an Emerald member at this location and I was so impressed! Here to…read moreadd my compliments about the team. Johnny the branch manager is amazing - he was friendly, thorough, knowledgeable, and quick. He answered all of my questions and made some recommendations about the return of the car that saved me tons of time (not arriving at a certain time when the courthouse next door is having rush hour). He helped me with car selection, got me a great vehicle, and set my mind at ease regarding the insurance coverage which I had questions about. Return was also a breeze, thanks to Johnny's advice about timing and the prompt and professional attention from the lovely Z. Z was friendly and the return process was simple - she met me at the car, worked quickly and calmly, and I didn't even have to step into the office. National has a great team at this location and I plan to always use this location going forward.

I had an amazing experience with National Car Rental at the Fort Lauderdale airport, thanks to two…read morephenomenal team members--Paul and Rico. My family and I landed at FLL and worked with Latisha and another gentleman who were also great with our change to our initial reservation. I made a mistake in not reading all of the fine print (they did it all right - I did not see something - it was my error) and upon returning the car both Paul and Rico resolved and handled it with such kindness, understanding and total professionalism. They didn't just fix my issue when I was in a panic - they made me feel valued at National car rental throughout the entire return process. It's rare to find customer service this good, and it made a huge difference in my travel day. Because of Paul and Rico, I'll always choose National when I rent a car. SO easy & highly recommend this location!!!!!

Do not rent. Hertz has perfected the art of wasting your time. My "reserved" pickup time was…read moreapparently just a loose suggestion, as I stood waiting an hour while staff moved with no urgency. The employees treat inconvenienced customers like an interruption to their day. Dropoff is its own special chaos: strict hours, and an entrance off a public road that seems deliberately designed to punish you for returning the car. Hertz charges premium prices to deliver a DMV experience. Avoid.

I had a very disappointing experience with Hertz. I had a confirmed reservation and even received…read morea text confirmation prior to arriving. However, when I showed up to pick up the vehicle, I was told that my reservation had been canceled. Because I needed the car for an important trip to upstate New York, I had no choice but to rent a vehicle as a walk-up customer. As a result, I was charged a higher walk-up rate. To make matters worse, the rental was only issued for one day instead of the original reservation period, which forced me to extend the rental for another day at an even higher cost. This felt very much like a bait-and-switch situation. A confirmed reservation should mean the car is available when you arrive, not that you are forced to pay more because the reservation was suddenly canceled. I contacted customer service afterward and received what appeared to be an AI-generated response that did not address the issue at all. The response even contained random question marks in the text that clearly did not belong there, which made it appear automated and poorly reviewed. My complaint was dismissed and no effort was made to resolve the additional charges. This experience was extremely frustrating and disappointing. Based on how this situation was handled, I will not be renting from Hertz again.

Rented a car. They only had minivans. Total waste of time. Traveled into the city for nothing…read more WHY TAKE A RESERVATION IF YOU DO NOT HAVE CARS???????

It happened again!!! A big party in NJ and this time we were taking our neighbors and the zip car…read morewouldn't open!!!!! An hour late, 45 minutes it with customer service, we had to fish or cut bait. So off we went to National/Alamo and Josh!!!! Josh was there behind the counter and when he saw us (how many months later???) he smiled and gently asked "Zip Car?" There were NO cars left but there was this mini-van. We took it! And then we had to figure out how to open doors and move seats and Josh patiently showed us, even though the rental office was busy and people were on line and ok some were a bit cranky. The cost of this FANTASTIC mini-van was the same as the Zip Car. Both our neighbors and we are planning on using Alamo/National before we do Zip again. With customer service from Josh and all the folks at the counter (honestly everyone there has been so wonderful), we always get a great car at a great price and we don't ever panic or get late to a party. Thank you again!!!

Excellent customer service!! Convenient location!!…read moreWill definitely rent from Drivio/Ace again!! -Confirmation #188530C

Rare rental car agency where the staff is friendly and efficient. There's though additional charges…read moreif driving to certain states eg Vermont but not a deal breaker Confirmation Number (ACE24313753)

If this was a typical car rental office at an airport I'd give it 3-4 stars. Nothing special,…read morenothing bad. But in Manhattan? With a bunch of entitled whiny jerks? This place gets 5 stars for letting people in the door. Patient staff. Clean cars. I put too much gas in the tank before returning the car and the credited my bill for it!

1 star is too good. I rented a car for 5 days in Charleston, SC and prepaid for the rental…read more($320). I had to wait 45 minutes for a car to be available (another person was waiting 3 hours!). Once I got to the hotel, I realized that having a car was not going to be a good idea. It is tough to park everywhere and the downtown was very walkable.... so I returned to the airport and returned the car. The Budget attendant in the garage, told me I didn't have to go inside, and to just drop the car off and I would be credited. WELL... I was not credited ANYTHING! Their fine print says if you prepay and drop the car off early, there is no credit. I didn't even have the car a few hours! THIS IS THEFT!!! I called customer service and also emailed, and they would not credit me anthing. NEVER USE THEM!!!