Outstanding Service From Start to Finish at Avis West 54th Street…read more This location, situated in the heart of midtown Manhattan's theater district, it's an incredibly heavily used branch, but the outstanding team assembled here consistently provides nothing short of exceptional service. From the moment I walked in, the entire team made the rental process smooth, welcoming, and genuinely stress‑free. The site manager Ms. Barnett, sets the tone with professionalism and a calm, customer‑first approach that you can feel the moment you enter. It's clear the team runs as well as it does because of strong, attentive leadership. The front desk agent was equally impressive--friendly, efficient, and incredibly helpful. They handled my reservation quickly, answered every question with confidence, and made sure I left the counter fully prepared for the rental ahead. And the car concierges deserve major praise, as well. They were prompt, courteous, and clearly take pride in their work. The vehicle was spotless, well‑prepared, and they walked me through everything with care and attention to detail. Not only that, but I've come to know a couple of the guys and always enjoy the witty banter we exchange. This location delivers the kind of service that turns a simple car rental into a genuinely positive experience. I'll absolutely be returning, and I highly recommend Avis West 54th Street to anyone looking for top‑tier service in NYC.

I rent from the Avis on West 54th Street often, and the experience is consistently solid. The…read morelocation is clean, the cars are clean, and the service is reliable. Alva was especially helpful this last time - professional, friendly, and she even upgraded me at no charge, which I really appreciated. Honestly, I won't use any other Avis in the city. 5 stars for the team and for Alva.

Dropped off our car and Laura greeted us and thanks us for doing business with Alamo. People don't…read moretake the time to do that anymore in person, she seemed very genuine. THANK YOU LAURA you're the best !!!

22 days, three additional emails and two telephone calls later - nothing has happened! No call, no…read moreapologies and definitely no money back to my account. Both calls with Customer Service in US went well, they found my canceled reservation and promised call from Spain and money back. Unfortunately nothing has happened. Really disappointing from a large worldwide company?!? (However they have tried to remove my negative comments)

I take a car on rental but car dont clean bad smell I can't prefer anyone stay away for bookingsread more

I had an absolutely flawless experience with a cargo van obtained for the day through C.C. Rental…read more The most difficult part of the transaction was walking upstairs to the office tp take care of the paperwork. From the initial phone call to make a reservation to the drop off, everyone was friendly and helpful. The vehicle itself was quite nice by the usual truck rental standards, and included EZ Pass, which was very convenient for my brief trip to South Jersey. Tolls are billed to your credit card with an additional charge of $1.50 per instance; this is fine on the Turnpike, but might feel a little burdensome on a long Parkway trip. No hidden costs, no nonsense, and frankly quite inexpensive when compared to my expectations. There is no question whatsoever whom I will be contacting for this type of rental moving forward.

Reserved a car in March for April. Used Hertz on W34th between 8 & 9 aves. Great service & great…read morecar.

I returned my car and was checked in. I returned the car with the same fuel level. The attendant…read moresaid no further charge and when I saw my receipt they charged me 15 dollars for fuel. They flat out lied to me. I returned the car with the same fuel as they gave me on check out. This is appalling.

Had to cancel my car reservation due to Coronavirus. Company would not waive the $50 fee even…read morethough there is an international pandemic. Won't ever rent from Hertz again.

Always had a great experience with these people... 43 years in NYC. These are my go-to people.read more

aamcar are liars they tell you a bunch of good stuff while your asking about renting a car ..then…read moreyou get the with all kind of good stuff they said and it's way more charges the agreement...and there cars are garbage they sound like trucks they ride hard and they drink alot of gas to be small cars....there rate is a zero No no no you stated to me if I would have brought it back in the morning I wouldn't have been charge for the day...But the day I picked up the car you said bring it back Monday any time before I have till 10pm then your cars do have some issues and you being a smart ass I've been renting with Aamar for a very long time and I never expected a luxury car I have my own just needed a rental for the weekend .... I had to exchange the first I picked up the key wasn't working properly...And not to mention it was all scratched and dented up like really ...Ya had nice cars before smooth riders....

Couldn't give them fewer stars and have a review count…read more AVOID AVIS ENTIRELY Not one branch is connected to the others, and there is ZERO accountability or reliability or professionalism. You're better off spending $100 to get an uber across town to a nice Enterprise than EVER...USING... AVIS...AGAIN...

Clear cars! Great communication ! Service with a smile ! The goal by the staff is to please !!…read more Avis is lucky to have these people on their staff Michael Madigan, Jamie Young, Charlie Surprise. I WILL ONLY RENT MY NY CARS AT THIS AVIS!

Great rate, and the car was in excellent condition. The pickup and drop-off process was very smooth…read moreand quick, and everyone was friendly and helpful. My only complaint was the unexpected charge for taking the car out of state. It would have been helpful to know about that fee before picking up the car. Rental Agreement (BRKJS-6623)

The car was in great condition and drove well. It was a very good experience. BRKJS-6560read more

Cheap Rental, But Absolutely NOT Worth the Headache -- Stay Away from Sixt…read more I strongly regret renting from Sixt. I had seen the negative reviews before booking, but I decided to give them a chance because in 30+ years, I had never had a bad experience with any rental car company before in the US. I should have listened to the reviews. Our nightmare started the second day after we picked up the car. The car suddenly wouldn't start, leaving us stranded in a remote location. We had to wait THREE HOURS for Sixt to send AAA. Three hours of our vacation were completely wasted because Sixt gave us a car that couldn't even reliably start. But the worst part came afterward. Because the car was in such poor condition, we decided to return it two days early. Before returning the car, we contacted both Sixt and Expedia and specifically asked whether we would receive a refund for the two unused days. We were told yes. After we returned the car, the story completely changed. Sixt told us to contact Expedia. Expedia contacted Sixt while I was on the phone and the representative even sent Sixt the email request they asked for. Then the next day Sixt told Expedia that I needed to contact Sixt to process the refund. When I contacted Sixt, they claimed they had never received Expedia's email and told me that I had paid Expedia, not Sixt so I had to go back talking to Expedia. Back and forth. Again and again. Finally, Expedia arranged a three-way call with Sixt. Only then did a Sixt representative--who refused to give me his name--finally tell me that Sixt would NOT refund the two unused days because the rental had been prepaid. Excuse me? If prepaid rentals are non-refundable, why didn't Sixt tell us that when we called BEFORE returning the car and specifically asked about the refund? Instead, we were told that we would get a refund, only to be told afterward that there would be no refund. Whether this was incompetence, poor communication, or simply an attempt to avoid paying the refund, the result was the same: we lost money and wasted hours dealing with Sixt and Expedia. A rental car company should provide a safe, reliable vehicle and stand behind what its employees tell customers. Sixt failed us on both counts. My advice: Don't be tempted by Sixt's low prices. The money you save isn't worth the risk, inconvenience, and frustration. Sixt clearly doesn't care about its customers or the problems it causes them. 1 star -- I would never rent from Sixt again.

I returned a Sixt rental where the attendant pointed out one small cosmetic scratch on the side…read morepanel. A few days later, I received a bill for $1,340.53. The damage packet Sixt sent didn't even match the return inspection. It included rear bumper damage and repair charges that were not identified as new at drop-off, plus padded fees like a $200 admin fee and "diminution of value" - all based on a preliminary estimate, not a final repair invoice. I emailed Sixt multiple times asking for clarification and received no response. I ultimately had to file a claim through my credit card's rental insurance, which paid it, but that doesn't make the process acceptable. Without coverage, I would've been stuck paying four figures for a minor cosmetic issue with inconsistent documentation. Renters: take photos and video at pickup and return. I won't rent from Sixt again.

we love Donna so much. We had a great experience with her has W. #GiveHerARaise. she helped us she…read morewas patient. She took her time.

Only 2 workers, 5 chairs empty, for a room full of customers, all of us forced to wait over an hour…read morebecause of your gross understaffing and negligence. You owe me $200 for my wasted time. I am absolutely disgusted by your horrible, selfish management. When and how are you going to pay me?