This location completely saved my Memorial Day weekend plans for upstate. We had a last minute…read morecancellation by not to be named competitor (Sixt) and was able to walk in, rent a car, and drive out to Hudson all within 30 mins. Alvin was extremely helpful with everything and made it a very smooth transition. Could not recommend this place more, definitely will be returning here for future plans! Use this location!! Great people!!

Outstanding Service From Start to Finish at Avis West 54th Street…read more This location, situated in the heart of midtown Manhattan's theater district, it's an incredibly heavily used branch, but the outstanding team assembled here consistently provides nothing short of exceptional service. From the moment I walked in, the entire team made the rental process smooth, welcoming, and genuinely stress‑free. The site manager Ms. Barnett, sets the tone with professionalism and a calm, customer‑first approach that you can feel the moment you enter. It's clear the team runs as well as it does because of strong, attentive leadership. The front desk agent was equally impressive--friendly, efficient, and incredibly helpful. They handled my reservation quickly, answered every question with confidence, and made sure I left the counter fully prepared for the rental ahead. And the car concierges deserve major praise, as well. They were prompt, courteous, and clearly take pride in their work. The vehicle was spotless, well‑prepared, and they walked me through everything with care and attention to detail. Not only that, but I've come to know a couple of the guys and always enjoy the witty banter we exchange. This location delivers the kind of service that turns a simple car rental into a genuinely positive experience. I'll absolutely be returning, and I highly recommend Avis West 54th Street to anyone looking for top‑tier service in NYC.

Dropped off our car and Laura greeted us and thanks us for doing business with Alamo. People don't…read moretake the time to do that anymore in person, she seemed very genuine. THANK YOU LAURA you're the best !!!

You should be able to use Apple, Google or Samsung Pay in this day and age. Also put the correct…read moreaddress for you car rental location for Albany New York. Extremely disappointed in the customer service I received. Think outside the box in the future.

I take a car on rental but car dont clean bad smell I can't prefer anyone stay away for bookingsread more

I had an absolutely flawless experience with a cargo van obtained for the day through C.C. Rental…read more The most difficult part of the transaction was walking upstairs to the office tp take care of the paperwork. From the initial phone call to make a reservation to the drop off, everyone was friendly and helpful. The vehicle itself was quite nice by the usual truck rental standards, and included EZ Pass, which was very convenient for my brief trip to South Jersey. Tolls are billed to your credit card with an additional charge of $1.50 per instance; this is fine on the Turnpike, but might feel a little burdensome on a long Parkway trip. No hidden costs, no nonsense, and frankly quite inexpensive when compared to my expectations. There is no question whatsoever whom I will be contacting for this type of rental moving forward.

Reserved a car in March for April. Used Hertz on W34th between 8 & 9 aves. Great service & great…read morecar.

I returned my car and was checked in. I returned the car with the same fuel level. The attendant…read moresaid no further charge and when I saw my receipt they charged me 15 dollars for fuel. They flat out lied to me. I returned the car with the same fuel as they gave me on check out. This is appalling.

Had to cancel my car reservation due to Coronavirus. Company would not waive the $50 fee even…read morethough there is an international pandemic. Won't ever rent from Hertz again.

aamcar are liars they tell you a bunch of good stuff while your asking about renting a car ..then…read moreyou get the with all kind of good stuff they said and it's way more charges the agreement...and there cars are garbage they sound like trucks they ride hard and they drink alot of gas to be small cars....there rate is a zero No no no you stated to me if I would have brought it back in the morning I wouldn't have been charge for the day...But the day I picked up the car you said bring it back Monday any time before I have till 10pm then your cars do have some issues and you being a smart ass I've been renting with Aamar for a very long time and I never expected a luxury car I have my own just needed a rental for the weekend .... I had to exchange the first I picked up the key wasn't working properly...And not to mention it was all scratched and dented up like really ...Ya had nice cars before smooth riders....

Truly, I couldn't be more grateful for AAMCAR. They are professional, honorable, dependable and…read moretruly provide a great service for the rental car business in Manhattan. I had almost lost hope thinking that these smaller rental car companies in Manhattan were total garbage but I am so glad to be wrong with AAMCAR. They deserve your business. They are kind, courteous, and have excellent professionalism is all of their reservations and car rentals. I can't recommend them highly enough! Thank you, AAMCAR!

Couldn't give them fewer stars and have a review count…read more AVOID AVIS ENTIRELY Not one branch is connected to the others, and there is ZERO accountability or reliability or professionalism. You're better off spending $100 to get an uber across town to a nice Enterprise than EVER...USING... AVIS...AGAIN...

Clear cars! Great communication ! Service with a smile ! The goal by the staff is to please !!…read more Avis is lucky to have these people on their staff Michael Madigan, Jamie Young, Charlie Surprise. I WILL ONLY RENT MY NY CARS AT THIS AVIS!

Customer service was very professional and courteous and the driving was very smooth and pleasant…read more Will rent again from Drivo Rent A Car. Thank you

Dior helped make checking in smooth, the cars are clean and well kept…read more Very easy return process. Great staff, great location (BRKJS-5249)

I returned a Sixt rental where the attendant pointed out one small cosmetic scratch on the side…read morepanel. A few days later, I received a bill for $1,340.53. The damage packet Sixt sent didn't even match the return inspection. It included rear bumper damage and repair charges that were not identified as new at drop-off, plus padded fees like a $200 admin fee and "diminution of value" - all based on a preliminary estimate, not a final repair invoice. I emailed Sixt multiple times asking for clarification and received no response. I ultimately had to file a claim through my credit card's rental insurance, which paid it, but that doesn't make the process acceptable. Without coverage, I would've been stuck paying four figures for a minor cosmetic issue with inconsistent documentation. Renters: take photos and video at pickup and return. I won't rent from Sixt again.

We reserved a specific car category through Expedia. When we arrived at the rental counter (about…read moreone hour after the scheduled pickup time), we were told the reserved car was no longer available. The agent only offered a more expensive SUV and required us to pay extra. We declined since they could not honor the original reservation. Despite the fact that no vehicle was provided, the rental company refused to issue a refund. Expedia also declined to help, and we are now forced to resolve this through a credit card dispute. Very disappointing experience. A confirmed reservation should be honored, or an equivalent should be provided at no additional cost. I would not recommend this location.

Only 2 workers, 5 chairs empty, for a room full of customers, all of us forced to wait over an hour…read morebecause of your gross understaffing and negligence. You owe me $200 for my wasted time. I am absolutely disgusted by your horrible, selfish management. When and how are you going to pay me?

I had a reservation for 5:00 PM last week. I arrived at 4:55. There were no cars. I was far from…read morethe first person in line waiting for their reserved car. To quote Jerry Seinfeld, "you know how to take the reservation but you don't know how to hold the reservation and that's the most important part." The staff, who were lovely, said that there's a disconnect between corporate and the local store, and my comment is to reread Jerry Seinfeld's comment. This is the ENTIRE JOB. period. If I rent a car it should be there. They did call two hours later to tell me they had a car but I had made other arrangements. See ya, Avis. I