This is a decent place to rent a car from, especially if you want to avoid airport fees. I had both cars go down at once which is an absolute nightmare or worry and repair bills, you really find out how much you need a car in Michigan when you don't have one. So, I searched several different companies and found a good monthly deal at this one. As far as pricing goes compared to the other car rental places if you look for codes online I feel like Avis gives you a decent deal with the monthly promo it saved me about $300 compared to some other places. This is a really small location and they don't have a lot of cars to choose from so that's the only real caveat if you're looking for a specific car I'd call ahead and see if they have it or if they'll hold it with your reservation because it's more a "this is what we got" rental place but again no airport fees so no complaints. I originally had a mid size suv but none of the options available were suitable for my families needs and the one rav 4 they originally rented me had a check engine light on and I was not about to deal with having another car in the shop so I paid an upcharge to try out the Ford Explorer ST-Line model. That is a very fun to drive suv it's got the v6 and the horsepower that made driving it a real treat. When the month was over it was easy to drop the car off and the guy at the counter was funny and easy to deal with, there was a bit of a wait but it wasn't a big deal. I'd go back to this place as it's a good grab and go rental place, just don't go there expecting a ton of selection and get yourself a discount code online or the savings won't be all that good compared to other companies. read more

* WARNING: DO NOT RENT FROM AVIS CAR RENTAL - LIVONIA, MI Whatever you do, do not rent from Avis Car Rental in Livonia, Michigan, My experience with this location has been one of the worst and most financially damaging situations I've ever faced with a business. In July 2025, rented a veriircarre of oeception. misiusrado after returning the vehicle, despite providing aecessary documentation and receipts. * I was overcharged thousands of dollars after returning the vehicle, despite providing all the necessary occumentation and receipts. * Avis faé-iled to properly explain upgrade charges and then attempted a resolve theresolve the issue, avis cas us-repiedly fall to resolve the issue-fo failed to fully Investl gate and honor their own concerns involving a sumor stories leaing me' 2.600 in unauthorized charges, * To make matters worse, Avis --vionia, t prenocus accetrough -through corporate, and BBB accredited, which speeks volumes about their accountability and customer care. If you're considering renting from Avis Livonia, protect yourself and go elsewhere. What happened to me can happen to anyone, and based on the overwheiming nunber of complaints, this is a pattern, not a mistake. If you're considering renting from Avis Livonia, protect yourself and go elsewhere. read more

Avis did not clean my rental car before pick up so there was the last persons crumbs everywhere and it smelled heavily like McDonald's. Also took over 30 min in line to pick up because there was only one worker on the premises for both Avis and Budget. This poor worker was overworked and trying his best to help everybody. Overall it was over priced for a 1 day rental and I would not recommend using Avis or Budget rental. read more

Avis Rent A Car - Crumbs in seat - Car Rental Near Me - Livonia, Michigan

This place just sucks. Had a car reserved for 6pm which we discovered upon arrival that they close at 6pm and would not answer their phone or door despite arriving a few minutes early. We then proceed to pick up the reservation the next morning before 9am and they informed us that they don't have any cars to fulfill our reservation and would have to pay a significant fee to get a much larger vehicle instead. The manager was rude, unapologetic, and argumentative. Avis Livonia is terrible and probably the worst location to ever rent a car at. How can we have a reserved car and then that car doesn't exist? Pathetic. Close down to make room for better businesses to take your place. You do nothing for your customers and community. Waste of time and money. There driveway is also run down and filled with moving trucks that go no where. Maybe have more vehicles that can be rented by non-commercial customers? Clearly this place is run by a complete dunce. read more

We picked up a van on Thursday, we had to wait about 1/2 hour as they were getting it ready. Well when we got van it was on empty! Had to stop and fill it up before we could get to destination. Than we had a warning light and alarm that stayed on whole time we had van ( 3 days) very ignoring! Worse rental experience ever! read more

Do not go to this Location they close early we had a reservation for a rental car at 6pm made it there at 5:57 pm and they closed prior to 6pm. The employee looked us dead in the face while we were knocking on the door. He did not care we had to call the 1-800 number for budget and went to Romulus to speak to them about how we were treated. This office closes early if you wanted us to be there early to pick the car up u shouldve called us. The manager named Kell was so rude when we called and spoke to him and wouldnt give us his last name. Also when we rented a car from them prior they asked us to the dropbox when I put the keys in the dropbox. No employee checked my car in. I wound up getting a text message from budget saying I had not returned the vehicle. I went up to budget in Livonia and had to make the employee check the vehicle in This franchise is lazy and the people do not do their job dont trust them with your car rental. read more

Staff was extremely accommodating and helpful. They were open Sunday when no other rental services were available and I am thankful I was able to have transportation when my car broke down. read more

This place saved us! After a couple of booking issues, they were able to get us a rental right away. Very nice and helpful!

The people that work at this location are the definition of rude and unhelpful. We needed to add multiple drivers to a rental and planned to do so prior to pickup and they refused to let us. When we tried to find any way to do it since all of the drivers were present, they became rude and swore at us. We left the building and convened outside the store to discuss our next steps and figure out a plan and one of the guys came outside, told us we weren't customers and said we were taking up parking spots for his actual customers. We replied, "yes we are... we have a reservation with you." He said "Oh yeah? Where's the van now?" Unbelievable disrespect for customers. There may not have been anything they could do for us at that moment, but there's no excuse for treating customers, or people in general, like that. 0/10 Do not recommend. read more

Go anywhere but here! This is the most horrible place to work with!! After renting a car, I called them on the day I was due to return the car, letting them know I was going to bring it back a few hours late. When he told me how much it was going to be, it was almost half of the price I paid for three days! For only 6 hours! I asked him why and he put me on hold for 20 minutes so I hung up and called again, and he immediately put me on hold for another 10. I called from a different number because I knew he was purposely avoiding me, and he answered the phone and asked how he could help me! He is such a liar and will nickel and dime you as long as he can. His receipts show nothing and the truck it was DIRTY, inside and out. read more

We rented an intermediate SUV through Costco.com. It said "Ford Escape, Rav 4 or similar." We received a Mitsubishi Outlander. It was too small for what we needed, but we made it work and tried to be flexible. We left a few items behind that we were planning to take to make it work for us. There was a heavy smell of marijuana covered with some sort of air freshener/spray. It was quite a sickening smell on our long drive. It also was dirty, we scrubbed down again ourselves prior to departing. When we picked up the car, it was on "empty." This wasn't as much of an issue to us since the gentleman working said we could just bring it back empty. We were luckily able to switch out our vehicle to a Rav 4 when we reached our destination and had no further issues. read more

Yes they are the best when it's comes to Renting the lady's that work there are always very helpful

Budget Avis are independent franchises they are not professionally run. Don't do business with these slipshod rental agencies. I was scamed by the arogant manager. I rented a suv in farmington. I was hauling several 60 inch TVs to Chicago. I confirmed ahead of time before I got there Monday yet, the only thing they had to offer me was an open back pick up truck. Gee sorry. They sent me to Livonia and I was chastised by that manager for strong yet mild language he insisted was offensive, because I was frustrated. His agent had a car ready for me but the manager switched it to a car that had a cracked windshield. I WOUND UP PAYING FOR THE GLASS I FAILED TO NOTICE. THIS WAS TO PAY ME BACK FOR BEING ANGRY AT MY SITUATION. This was about his ego, not about Customer Service. Use National or any other real sevice. read more

UPDATE: Still NO REFUND from over a month ago! I'd say to avoid AVIS ENTIRELY! No excuse as to why no refund yet when I had to call the 800 # AGAIN! So, the guy on Plymouth Road lied and charged me MORE and I'm still trying to get my refund!!! POOR BUSINESS!!! read more

AVOID THIS AVIS LOCATION!!!!! I would give this Avis Rental Car location 0 stars if it allowed. I originally rented my car from the Detroit Airport Avis location which is corporate owned. This location is independently owned and does not abide by the Avis corporate rules & regulations. I received a damaged car from the airport Avis, and when calling Roadside Hotline, they told me to go to the nearest Livonia location to exchange the car. When I pulled up into this location, the lady, Marylou denied my car exchange. She said that she could not take this car in this condition nor does she have a car to exchange it with. I then called Roadside again, and they spoke to Marylou directly, and she claimed that she was the Manager of the location and again denied the exchange of the car. Roadside reported her to corporate for her indecency and rejection to exchange the car rental. Roadside Assistance had to call managers to speak to their real store Manager, Jim, and FINALLY let me exchange the damaged car. The entire exchange process was terribly unbelievable. Their system kept crashing while trying to juggle multiple customers at once. The second person over the counter, Joe was useless. All he did was stand there and shook his head. He didn't bother to help me or other customers waiting. The most he did was take returned keys and checked the mileage/gas. Joe and Marylou clearly have a non-working relationship going on. After spending 1 hour just to get this situation cleared, they gave me a car that was dirty with bird poop, and mirrors had water marks. Marylou and Joe are really bitter people who clearly hate their job and people. Avis Custom Service also refused to give me any to compensation for the inconvenience and safety of my life. 1 day off a rental and a coupon...yay.... read more

This is an awful place of business.They elected not to honor a reservation trying to get more money out of us despite having cars available.Person we felt with was as rude as can be. This is an embarrassment for Avis who apparently accepts this type of treatment Don't rent from them. read more

My husband rented a car from Avis on Plymouth road for the month of October. He was suppose to have the car returned October 28 but shortly before that started having serious health problems that escalated quickly and he ended up in the hospital. I tried to call Avis numerous times to let them know that the car was across the street from their location parked at my job to see if they could assist me in getting the car turned in on time, but they apparently changed phone numbers and that number was not updated anywhere on the internet. After I tried calling them numerous times all while sitting with my husband in the hospital while he fought a new cancer diagnosis that was causing him to have multiple broken bones and be completely immobile, I finally ended up leaving him in the middle of the night to drop the car off at 2am. I had a coworker of mine drop the keys off the next day and put me on the phone with the people working there so I could explain that their phone number wasn't working and I had been trying to contact them. Their response was "well it's still late". Well, maybe it wouldn't have been it your phones worked and you could have assisted me during this awful time before the date it was due back came and went. His rental that was suppose to cost $550 ended up costing $871 because of the fees they slapped on. read more

They rented me out a mini van, instead of a compact car like I had wanted. I arrived about 45 minutes after I had reserved the car and it was still not "sanitized" (there was a metro parks pass from July 3rd on the dash still), and it took 20 minutes to sanitize it. This was a one way from Detroit to Evansville because I'm moving and left my car at the new place. After driving a few hundred miles on it a low tire light came on and I went it go get them filled at Costco. Two of the tires were filled at 60 PSI (needed to be 36) and one was at 25. I called Livonia Avis to let them know and they put me on a 25 minute hold before I could speak with someone. And they hardly cared, tried to tell me the tires should be at 45psi! The tire shop employee told me they shouldn't have loaned it out, but I was stuck with it, no other locations around me had anything else. So I drove 550 miles in the rain, and the Vans tires were so bald I had to drive at 50 mph for the last 200 miles of my trip. Thankfully the Avis employee in Evansville was amazing and she got me a new car for the last day of needing it. On the phone with corporate and they offered me $60 off my bill. I'm currently on hold trying to find someone else to talk to. This car that was rented out put my life at very serious risk. read more

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The service that we received was fantastic! Abdul and Hassan really assisted us as we needed a vehicle for a comedy show in Ohio. We really appreciate the great service that we received and will definitely utilize their services again!! Jackson Enterprises read more

DO NOT GO HERE WHAT SO EVER!!!! My sister was renting a car that we paid for so she could drive that and we could drive her personal car while our car was in the shop for a couple of weeks! We paid in total 771.73 cents that but insurance on the vehicle as well, pick up time was next day, we literally dumped allllll or our money into our car getting fixed and this car so she could drive it. We get there and they said we need a $100.00 deposit as well as you need to pass the credit check, granted deposit sounded right but it wasn't a background check it was a credit check and of course all of our credit was shit!! And we got denied, and of course our money wasn't going to be deposited for 7-10 business days so it isnt like at that point we could go somewhere else and when ordering the car online it said nothing of a deposit nor credit check??!! It said come pick your car up it is all paid!! DO NOT USE THIS PLACE!! read more

We reserved a 24' truck online a week in advance . We got a confirmation online . A day before our move we get a call saying no 24' trucks are available because they lease them to UPS and Fed Ex for the holiday season . We could however get a 16'. If I needed a 16' I wouldn't have reserved a 24'. Now we are scrambling to find a truck. Don't use budget in Livonia unless you like aggravation . It reminds me of the old Seinfeld episode. They know how to take a reservation , they just don't know how to hold the reservation . Here's the best part, they charged my charge card $50 for not picking up the truck even though we canceled as they didn't have the size we needed . I called the company and they said they would credit me but you guessed it , they didn't . Going to call the charge card and dispute it . Not sure how they stay in business , total crooks !! read more

What a disaster. I had to wait 1 1/2 hours for a car. This is 4th time this year and I am preferred. Which doesn't mean s$$t to Avis. Also I got hit with the $13.99 fuel charge again even though I showed them my gas receipt. This is the second time they did that to me. Then it takes 10 minutes to unwind the charges. read more