I might not give the company such a good rating but I'm giving this location one. I rented my car…read moreat the airport at the Indianapolis Airport, spent a few days in Indiana and then came up to Michigan with the intention of going back to Indiana for a while before I returned to my home state. Well, I was enjoying my stay in Michigan so much I kept procrastinating leaving and eventually the month rental was up and I needed to renew. Technically I was supposed to renew at the location where I rented it with which would have been the airport in Indianapolis but here I was in Livonia Michigan not wanting to have to drive all the way down there just to do the paperwork. I went into the Budget office on Plymouth Rd and they made a few phone calls and were able to work with me to transfer my car to their location without having to pay the one-day drop off charge. After that I was renting it from them. The only problem I had was once when I gave the kid my AAA card to prove my membership for the discount, he tried running it through the credit card machine and told me it got declined. At first I thought he meant my Visa card has been declined which surprised me because it should have been fine since I had just made a payment. Then I realize he had run my AAA card through and I told him of course it didn't take the charge, it's a membership card not a credit card! I had never told him that that was going to be the card I used to charge the car since I know it isn't a credit card. I didn't think that was too bright. Otherwise everything went smoothly and they were very helpful to me.

Absolutely horrible, i reserved a car ,they told me to go to Dearborn to pick up i arrived and they…read morehad no cars the employee said go to Livonia dealer. I get there and this guy says all I have is a pick up truck while I notice plenty of cars on the lot. So I canceled my reservation and went elsewhere. They took almost 500 dollars out my account and now telling me it will be 4 to 10 days until I get my money back .that's not right. They took it out my account immediately they need to put it back immediately. Not rich here and need my money. SO BE CAREFUL WITH THIS COMPANY, ILL NEVER AGAIN RENT FROM AVIS/BUDGET.

After waiting for over 1.5 hours the manager refused to lend me the vehicle because I said I would…read morecall the 800 number after I take the vehicle because his price didn't match what I was quoted. It's an insurance claim and once I said I'd call the 800 number he REFUSED to lend me the vehicle saying he's already upgraded me. An upgrade that I didn't ask for that be did because he didn't have any cars but apparently I was supposed to be excited about a Nissan Rogue. Ace at least that's what he claimed his name was was extremely arrogant and left me stranded after spending way too much time to pick up a rental.

Absolutely disgusting office and disgraceful customer service at the Plymouth Road location. The…read moreditzy "Manager" Colette is on some kind of power trip. She didn't follow company policy, completely lied when I asked her about it, saying she was the MANAGER. When I pulled her business card and corrected her and said "Assistant Manager", she replied "we actually won't be able to get you going today". She was likely embarrassed I corrected in front of her employees and trainees because I asked for the Manager not the Assistant. This chick doesn't know the first thing about customer service and is completely out of her league trying to run this office. She should pick a different career path, one that is not dealing with the public if she wants to be successful in life. The actual Manager, Drew is a total failure in command and probably has a thing for the bimbo assistant manager since he refused to let me speak on the phone when to explain the absurdity of her actions by reserving a specific vehicle for a customer who she called and promised a car. Enterprise is NOT supposed to do this. I had a legit reservation, a form of payment on record, I was there in person to pick up at the counter and not to mention a corporate account with a 10+ year history of frequent rentals with Enterprise. Colette blatantly went against company policy then,had the audacity to block me by refusing service when I called her out on it. She literally had to call an uber when an alternate vehicle was present on the lot because she said I raised my voice. Which I absolutely did AFTER she told me I would be stranded at there filthy office because she didn't like being corrected. When trying to get the matter resolved with the actual Manager, Drew said it didn't matter what the issue was he was going to take his employees side and back her. Which as a business owner, I could almost respect if the guy wasn't a total joke yelling over me on the phone and refusing the most basic of common decency. This place will never see me or my employees again as a result of their total nonsense and lack of credibility-- unless these two morons are relocated. Colette and Drew are laughable at best and should be forced to wear clown noses to warn customers of what they will get when dealing with them. However, Keith (detailer) and Grace (trainee) were both extremely pleasant and friendly in spite of their "superiors" demonstrating the absolute worst possible customer service I've ever experienced. It's quite funny how a little bit of "power" turns low IQ people into monsters who think they are above the rest of us. Grow up Colette, you have a lot to learn in the real world sweetie! And Drew, you truly make me laugh bud, you're very transparent and I only wish I had seen you in person so I could put a face to the squeaky mouse voice behind your girlfriend's phone. Gross!!! 0 -10 do NOT or recommend!

Everything can improve the manager is rude and very disrespectful and don't know how to talk to…read morepeople. They're wait times are hours long for no reason the workers are very inconsiderate about others time and we just be expected to sit and wait no matter what you have to do

I got this email from Hertz. They said return the car immediately. They'll get me right back on the…read moreroad. They told me to sign in. They wouldn't even talk to me for five hours and then they didn't have a car for me and I had to leave that car I just walked 9 miles home. I'm 65 years old and all I had on was a hoodie it's 9° outside. Thanks very much Hertz. The picture is proof. Any know a good attorney?

We rented a car from Sixt feeling the rate was good. The car had a dent upon pick-up and several…read morewindshield chips almost looking like it was shot at. We took the car as it wasn't a big deal to us. We returned the car with no apparent issues only to receive a large bill charging us for the pre-existing damage. I have emailed Sixt with pictures of the windshield chips and dent with no response ever. I have also had the phone run around on multiple occasions. I have since read about them and have found out this has been an issue or many others resulting in a prior class action lawsuit. Rent from anyone but Sixt.

I would NOT recommend renting a car from Sixt. We have rented from Sixt in Croatia and Portugal…read moreand been satisfied but recently we rented a car in Milan Italy. The reservation was from Milan to Venice. Our plan was to drive to Lake Como and then to the Dolomites and return the vehicle in Venice. It took a long time to pick up the car in Milan but once rented everything went smoothly until we got a flat tire in Menaggio on Lake Como. We were to be in the area from Sunday thru Wednesday. The flat happened on Monday AM. We notified Sixt of the flat. They offered to send someone to change the tire to the spare. Unfortunately it was not a full tire but only a temp that you are not to drive on long distance. There was some discussion about turning the car in at Lugano, but they couldn't confirm a car. They would assure us that they would call us with a plan but never did. When we called them and they assured us that the issue would be marked URGENT and call within 24 hours. (NOT very urgent). Actually they never called..... We went and tried to change the tire ourselves, when we discovered the inflator was not in the vehicile. ONLY the spare tire. Fortunately a local man stopped and was able to inflate the spare, go with my son to a local business, where the tire was repaired and we were able to complete our trip, through the mountains of northern Italy and on to Venice. NOT RESPONSIVE TO OUR SITUATION - NEVER CALLED BACK. VEHICLE WAS NOT PROPERLY MAINTAINED AND PROPERLY STOCKED. We lost a full morning of our vacation but were able to safely complete our trip despite the service or lack thereof from SIXT. VERY DISAPPOINTED IN SIXT!!

The service that we received was fantastic! Abdul and Hassan really assisted us as we needed a…read morevehicle for a comedy show in Ohio. We really appreciate the great service that we received and will definitely utilize their services again!! Jackson Enterprises

Don't rent from this Avis location. I searched for rentals the night before and their website said…read morethey had over ten cars. They confirmed a reservation for a rental and then, when we arrived to pick up the car, they said there were no cars. The guy smiled at us as if it were funny. He said he would call in an hour when a car came in but never did. We eventually had to cancel the reservation and find a different solution.

ZERO stars. Ordered a Jeep Wrangler online the day before. I even received a confirmation the next…read moremorning that my Jeep was ready for pick up at 11am. See the Wrangler parked in front, when I arrive, only to find out they gave it to the guy (walk in) standing in line in front of me. Hertz guy said he got me a Cherokee instead. Haaaaaaaaaaaaaaa. ABSOLUTELY NOT. Then REFUSED a refund. Said to call corporate. Just BEYOND DISGRACEFUL. Then i had to sit on hold for an hour trying to get a human Hertz rep on the phone to help me untangle this mess bc I pre-paid. NEVER EVER will I rent from Hertz again. This is also hilarious... confirmation email says "car guaranteed."

Our insurance company set us up with this Hertz location because they're close to Howe Auto Body…read morewhere we got our car repaired. Andrew called a couple times to check and see when we planned to pick a car up. He's the manager of this branch, and is friendly, knowledgeable, and professional. Everything from supplemental insurance, gas replacement, and other rental charges were explained thoroughly, so no surprises. He was also willing to stay a little later for a customer who called and wanted to pick a car up right around closing time. I chatted with the customer and learned he rents cars from this location often and always gets great service. When he took me out to get me situated in the Charger, he pointed out a couple scratches and I went on my merry way. The return went well too, and I can confidently recommend this Hertz location.

Predatory practices around required insurance…read more People were nice, but policies are awful We ended up taking a 2 hour Lyft instead Don't do it.

I was a definite bait and switch. I reserved an SUV online and received a sedan.It was still a…read moredecent value compared to what was available. You pay like a small estimate online in advance. When you arrive they hit you with several fees $15.00 per day for using your own insurance and a $30 miscellaneous fee. Mine averaged out to about $40 a day. There is a separate $500 hold placed on your credit card but that was released pretty quickly in my case when I returned the vehicle. If it seems too good to be true it probably is.

My family has used Enterprise in Plymouth MI for years. The customer service is the best!!! The…read morecars are well cared for and their team goes above and beyond for their customers. HIGHLY RECOMMEND!!!

The assistant manager, Mo, went above and beyond without being asked. Was cheerful, efficient and…read moremade the experience of what caused me to need a rental in the first place (a stolen infotainment system out of a new Ram) much less stressful and frustrating. 10/10 customer service.

Daughter opted to rent a car rather than miss work when her car needed a one day repair locally…read more Ended up costing her $160.00 for a 24 hr period which included insurance $30/day (up 30% recently, was $19.95) and $30 in gas. If you don't prepay gas, they charge $7.00/gallon. This is outrageous for a standard Nissan sedan for 1 day - no overages in time. With charges like this, no wonder so many people just call off work. Unfortunate!

Avoid this location if you can…read more I had a reservation, but when I arrived there was no car. What was apparent after two days of trying to get a car is that this is an understaffed office that has been directed to rent cars on a first come first served basis - regardless of reservation. If that isn't bad enough, there doesn't seem to ever be enough vehicles available. A shuttle to pick up vehicles from other locations is constantly in operation to get vehicles back to the location. Again, avoid this location at all costs!

I have rented MULTIPLE times and have NEVER had a problem! In fact, I've had so many positive and…read morewelcoming experiences, it's difficult for me to even think about going elsewhere! It's not just because he's always prompt, courteous, flexible, kind, intuitive and genuine.... He's just, a good person. Once you rent with Four Seasons, you'll have no reason to go elsewhere!

Called to get pricing...was delighted that a human being picked up! Spoke with Bill (very…read morefriendly!), he explained the process and provided very competitive rates. If you're tired of dealing with the big guys and you're looking for a personal touch, I highly recommend these guys!