Staff is friendly but business Needs improvement Not enough staff. Takes way to long to get waited…read moreon. Doesn't make a difference if you had a reservation or not. Seemed unorganized helping people, no one knew who was next in line. Was not happy with long wait

So it takes almost a month to get a call back to be told yes we did not damage the vehicle you say…read moreyou'll give a refund and then it's not even the full amount you took barely a third abs a disgrace

Staff are helpful and friendly in person, but if you're lucky enough to get one of them on the…read morephone, their customer service is horrible. A few issues with two different rentals in the past month: 1. Left an item in a car inadvertently. Item was never recovered. It took several calls and long hold times each time. At one point, the employee answered and immediately told me to call back later. Not a request, but a demand. 2. Went to pick up a car at their opening time of 6 am. No one showed up to staff until 6:10. 3. The number given in the rental agreement to extend a rental provides a message to call the facility you rented from directly to extend. I attempted to call for over an hour and never got an answer. Left a voice mail in the end which has still not been answered 24 hours later.

Adding to the list... Hertz in Madison is painful. Feel bad for the employees that are stuck…read moreworking the desk with a long line, but had to laugh when one of them declared their shift was over and clocked out in the middle of assisting a customer. Don't reserve here unless you like headaches and long waits after travel days

This place gets five stars for one reason--the customer service is far-and-away the best I've ever…read moreexperienced with a rental company. I hit a deer a few weeks back, and struggled to find a Toyota the week before Thanksgiving. I ended up going with Hertz at the airport location because the website had allowed me to reserve a Corolla. Well, when I got there, they'd actually reserved me a Nissan (which they DID change to a Toyota when I asked). In the end, they weren't bad... but they weren't that great either. However, the second week in, I decided to try Enterprise just to compare. With it being the Monday after Thanksgiving, I knew my vehicle choices wouldn't be that great. Still, I reserved an economy-grade vehicle and hoped for the best. The Beaver Dam Enterprise is located in a dealership. I got there first thing Monday morning to pick up, and Jo'Van, at the desk, was just lovely. Apparently, I wasn't the only one who'd hit a deer the week before, and with the holiday rentals as well, there weren't any economy-level cars to have. So he gave me an Elantra (which I REALLY liked--especially the first two days when I got to sample the Sirius). Jo'Van was courteous and conversational, and explained everything to me. He even went so far as to suggest I check out purchasing a newer car (which I didn't end up needing) from Enterprise's fleet, and gave me the info I needed to do so. I used the key drop to return the car the following Sunday night, and Enterprise called me the next day to tell me everything looked great and that I was all set. They went over the fees one more time (which matched the original estimate), and that was that. I felt really taken care of here, and if I ever need to rent again, this is the first place I'll come. OH! And one more thing: if you just need the car for your work week, double check the prices on keeping it through the weekend. It actually comes out cheaper to rent it for 7 days vs. 5. Weird, right? Weekly vs. daily rates...

From the owner: Need a rental car in Beaver Dam, WI? Enterprise Rent-A-Car is Here For It. Whether your car is in…read morethe shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Falbe Gates Collision location today.

We rented a Honda Civic from Alamo for a week. Picking it up from the front desk was no hassle…read morewhatsoever. They do offer you insurance on the vehicle, but I have full comprehensive from State Farm so there was no need. When I returned the car, I made sure to first stop at the Quiktrip gas station just a short ways down the road before I turned it in, otherwise you'll have to pay a much higher gas fee. It's best to gas it up yourself as opposed to paying a prepaid gas fee. When you pull into the return lot at the other end of the airport, you may or may not be met by a representative. If no one is there, just pull into one of the many parking slots and bring your keys and contract inside the airport to the check-in counter. If no one is at the counter, you can drop the keys off in the key drop off box. If you did any damage to the car, you can rest assured they'll be in contact with you at some point. This was a smooth transition for us and we returned the car slightly dirtier than before. 6 informative photos included.

We really appreciate the ease and convenience of this Alamo. The car we reserved was not available…read moreso the agent gave us a free upgrade. Thank you Alamo for dependable cars and outstanding customer service!

Was prompt, very courteous, and patient I say this after speaking with him about my situation with…read morethe other tow truck driver who was in my driveway today. He was very rude to me when I told him I had already told another company to come and pick up my car. The DK driver listened and smiled.

Worked well with me and was very patient. Explained in detail multiple options and the…read morepossibilities of what I vould d'o if I wanted my car to function again. I appreciate the services that were completed