I rarely leave negative reviews, but this experience with Avis was bad enough that I feel obligated to warn others. We booked a minivan on July 9 for pickup on July 18 at 5:00 PM for a 22 hour road trip back to my hometown and plan to be gone for at least 10 days. Around noon on the day of pickup, I called to ask if we could pick the vehicle up a little earlier at 3:00 PM, and I was told that wouldn't be a problem. Less than an hour later, around 12:55 PM, I received a call informing me that Avis did not have the minivan we reserved or anything similar in size available. They had known we had this reservation for over a week, yet they waited until just hours before pickup to tell us they couldn't honor it. Their excuse? All of these vehicles were being serviced due to being "undriveable." Like what? Every single mini van or similar vehicle? Why didn't we receive notice before today? The "solutions" they offered were insulting. We were told we could call around to other Avis locations ourselves because they couldn't get ahold of them. They also suggested taking a much smaller vehicle and said they would refund us the price difference...which amounted to a whopping $8. They also offered one free rental day on a future reservation. Neither of those offers came close to addressing the major inconvenience of being left without a vehicle the day we were supposed to leave on vacation. We spent valuable time scrambling to find another rental, only to discover that no companies in our area had a minivan available on such short notice. Thankfully, we found a premium crossover at Enterprise at the Fort Myers International Airport that could accommodate our family. When we arrived, the difference in customer service was night and day. We were helped immediately, and the employee who walked us to our vehicle was outstanding. He even offered us complimentary upgrades to two different vehicles, and as luck would have it, they had one minivan left and let us take it. I normally rent through Enterprise, but I decided to try Avis because it was a little cheaper. That was clearly a mistake. In this case, the lower price came with significantly lower service. Avis left us scrambling just hours before a major road trip with no real attempt to make the situation right. Imagine if we had been flying into town with our family expecting a 7-passenger vehicle. We would have been stranded. Do not rent from Avis if you need to rely on your reservation actually being honored. A reservation should mean your vehicle will be there when you arrive... not that you'll receive a last-minute phone call telling you to figure it out yourself. On the other hand, I highly recommend Enterprise at the Fort Myers International Airport. They completely turned around what could have been a disastrous start to our trip and provided the kind of customer service Avis should strive for. read more

Justin at the counter was so helpful! We got a bit lost with construction at the Naples airport, and the Avis folks went out of their way to get us back on our way. While there, we had the pleasure of meeting the new franchise owner. He was making a visit to his new location to be sure everything was running well. We will definitely choose Avis for our rental needs! read more

Waited in line 40min with abt 30 other people and only 2 reps. Told we would have to call after 30days (our rental was 45days and we pd for 45days) After calling 4x at the 30day point and having difficulty understanding foreign accents we were told we would have to drive over an hr back to the airport to extend even though 45days was our contract!! Horrible ...never again...don't use Avis at least from FtMyer airport!! read more

Very nice, responsive and professional. Clear and concise communication. Not a bad experience at all.

Poor customer service, even for preferred members, take the time to go to the office in north naples, much better service. This was so poor im considering switching to another place... read more

Waited in line for 70 minutes at Naples Fl airport. No customer service rep spoke to the tired customers on line. When we finally got to the line, the overworked rep barely made eye contact. I asked if there was a problem that day. She responded, "oh no, it's usually this way!" We got a very small, uncomfortable car. We called Avis, and they agreed to comp one of our six days. When we returned the car, we saw that we were not comped. Do yourself a favor. Don't book Avis read more

Fast and friendly service. Could not ask for anything else. Car was clean and exactly where we were told it would be. Used my Avis app and the counter guy had my keys waiting on me at the counter. read more

Honestly, if it wasn't for the lady at the front desk, I would've given this place 1 star. They close earlier than advertised, have an outdated system, and will charge you $$$ for returning the vehicle outside the "designated" lot, which barely has any signage. That being said, the lady at the front took care of me when I showed up "late" (30min before advertised close), with a smile on her face the whole time. I put 1200+mi on a car from here within 4 days with no issue. Wouldn't be my first choice to go back to, but again, the lady at the front desk is absolutely killing it. read more

Rental place closed at 1800 (which wasn't listed in the app when I rented it) after our plane was slightly later than anticipated, I arrived at 1804, and could not get a rental. I waited till the next day to get my rental car, about 30 min into my dive after already being delayed 15hours I realize, that the car had not been cleaned out and was covered in ants. Which made my 4 hour drive a blast. I returned it to the Marathon airport, to be asked if I wanted to continue to use my rental seeing as I had it until the next day. Do I want to continue to use a car with ants in it? Seriously? Called customer service today to get a refund and was told I can't get my money back because I drove it the whole way and didn't turn around to return it and become even further delayed than a already was. Will not be using Avis again. read more

Avis Rent A Car - Car Rental Near Me - Naples, Florida

See all

I rented a car from Atl to Naples. I was charged 75$ dollars more for supposedly parking at the wrong parking lot. There's only one parking for rentals in Naples as shown in the picture below. They said I was supposed to park at 570 TERMINAL DRIVE and they said I parked it as 500 Terminal Drive. It's the same location on the map. This is how they up-charge you. read more

Avis Rent A Car - Where I parked the car. - Car Rental Near Me - Naples, Florida

Counter staff friendly. Confirmed that I could drop car at FBO parking lot without additional charge. Filled gas tank one block from FBO and then dropped at FBO who confirmed return with Avis desk. Two days later get charged fees for dropping at FBO and 5 gallons of gas. My standard practice to save all receipts and take video of vehicle and gas gauge pays off. Had to call and complain to get refund. Again confirmed no charge for FBO. Shouldn't have to spend an hour following up on bogus charges. But if you rent from this location you should expect it 100%. read more

If you can, go anywhere else but here!! That heavyset white man that sits at the desk has no type of customer service and is prejudice. He made my mother and I wait since it was 345PM and my reservation was at 4Pm. So I waited, no big deal. I get back in line again after someone who came after me (non-melinated individuals) WITH THE SAME RESERVATION TIME. (Mind you it hasn't even been 5 let alone 10mins) They got a car before me and then when I got to the counter he says let me see if i have a car for you. Then has the audacity to give me the smallest car that I couldn't even fit in. Anyway this man always gives me issues and make it a hassle when it comes to renting a car. I cannot help that his life sucks and he looks the way he does. If you don't like your job then quit!!!! Hes lazy and honestly just needs to be fired. Highly unsatisfied member. read more

The lady at the counter was so rude and embarrassed me in front of my mother. She processed our car rental and the price was way higher than expected. I become shocked and confused and she apparently did not like the way I responded. While she was talking I will admit I moderately interrupted and she gave me such a rude look and asked me if I could let her finish. It was the way she responded that bothered me wholeheartedly. That is not customer service and she should not be at that counter. It seemed as though she was very polite towards the other white clientele but being that I am tanned skinned I don't think I would ever visit that plaza again. I felt the tension with my skin color. And that's not right. read more

DO NOT, I repeat DO NOT rent a car seat through Avis!!! If you are able to, bring your own or rent from someone else!! We got an SUV with a car seat for my toddler (20 months old). After opening the car seat from a bag, which was an Evenflo brand seat, my husband and sister in law tried to install it. They tried for 20 minutes then I finally asked a worker for help. An Avis worker then tried to help us, but the car seat would not install properly. I'm not sure if it was not meant to be a rear facing car seat or what, but it easily lifted up and moved around when he installed it. The man tried for about 15-20 minutes, and kept asking if it was okay, but the seat still lifted easily. The man then moved the driver seat back so the seat was jammed in and could not move, and then asked again if it was okay. Luckily, my husband noticed this sneaky move, and we said "it's absolutely not safe!!" I then went and asked for a manager who came over and looked at it and agreed it was not in correctly. He tried for another 15-20 minutes, adding another strap to the bottom of the seat, and it still would not install correctly. The seat moved up and down and side to side. He said there were no other options for car seats, so this was it. We are SO disappointed with this experience. I can't believe Avis can get away with using these EXTREMELY unsafe car seats. I also can't believe Avis charges $70 for 6 days with this seat that I am sure only cost about $50 to buy (I can't even find that model online). I just spoke to another parent who just went to Orlando and rented a car and had the same experience with these junky car seats for her toddler. This is a huge lawsuit waiting to happen!! read more

Avis Rent A Car - Car Rental Near Me - Naples, Florida

So Yelp only allows a short review so a lot will be left out. We rented a car from avis and some guy came around a blind corner at 45 MPH and slammed into us. Both cars were immobile. We called the police and EMS because my boyfriend had a mild concussion. We tried to call Avis roadside assistance, but the call kept dropping. It took 7 hours to get a hold of someone. They then said we should have stayed with the car in 20 degree weather in the middle of no where. After a day and a half of them telling us they would send us a car, they then say we are on our own and it's not their problem. With help from some good people we made it back not only to our hotel and to the airport to make our flight. The manager at Avis said even if we had gotten a hold of them, they wouldn't have come cause it was a weekend. A week and a half later we are still getting phone calls and a threatening letter that we need to return the car or they will prosecute us. Don't EVER rent from them! I wish I could tell you the whole story cause it's been a nightmare. This was the Avis at Albuquerque sunport airport. read more

See all

I had the unfortunate experience of renting a car from Avis Rent a Car at the end of March 2015. I picked up the car in Fort Lauderdale Florida for a one way trip to Naples Florida and arranged all the details with Avis over the phone in advance. This review is based solely on my experience with the Naples, Florida location. FYI, the Ft. Lauderdale Avis experience was equally miserable. Granted, I was very tired from a long flight from Los Angeles to Ft. Lauderdale on a red eye flight and then a one hour plus drive from said airport to Naples but, check out with this Avis location was miserable. I went up to the Avis counter and found no one there so I waited unattended to for at least 10-15 minutes. It was very clear that this location operates as a one man operation which is fine by me if it doesn't affect my service experience. The rest of the check out went ok as far as attitude and timing is concerned but when I found out I wasn't getting a courtesy ride to my final destination I was upset. I had less than 5 miles to where I needed to be but the representative said he couldn't leave the counter unattended on a Friday. I told him it's not what was told to me over the phone and what I was accustomed to when I travel. I will never use Avis Rent a Car again, period. read more

Avis Rent A Car - Lucky number 13 at returns - Car Rental Near Me - Naples, Florida

I had the unpleasant experience of having to deal with the rudest person on the customer service line,after waiting on hold for 40 minutes, after explaining why I was calling to two other representatives,then the "customer service" expert. He has to be the most ignorant and rude person I've ever dealt with! And after telling him that and asking to speak to a supervisor, he hung up on me! I'd called after speaking to one rep and booking a car being quoted a definite price. After hanging up, I received a confirmation email with the rental invoice at a much higher price that had become a pending transaction at my bank. So I called back immediately and that's when I tried to resolve it with this rude rep who should never be answering a phone for any companies customer service. I'll never rent from Avis again! And I rent a car for 10 days monthly for work....they DON'T CARE. read more

I am blown away with how great the people who work at Avis in Naples terminal!!!! They went above and beyond to help me with my car rental. I will go out of my was to come to this location to rent my cars from now on Thank you so much Josh and Alex !!! I was in and out in just minutes. read more

Don't rent from Avis at Naples Airport. Cars are not cleaned properly - picked up a car and The passenger seat was covered with chocolate and dirt, and the car reeked of cigarette smoke. Had to return it and get second car. They also charge 10.00 a gallon if you don't fill it up before you return. What a surprise to have an additional 100.00 added to my one way rental. The standard answer was that is how they do it - thanks for nothing. read more

Rented a car from this location at the Naples airport. I have never dealt with anyone so nice helpful and informative. Excellent service and a great price. read more

This was the first time I have used Avis.. Bobby was the best! Rented a Chrysler 300 for 2 days, got a great rate, clean car and the best customer service. I had originally rented from another company who totally drop the ball.. Bobby with Avis saved the day, it was raining when I returned the car.. He came out with umbrella so I would not get soaked! I will be a loyal customer with Avis in the future. read more

Do not rent here. Rented a vehicle that we noticed had a broken mirror as we were leaving the airport at midnight. Returned it immediately and was interrogated as I was responsible for the damage. Never ever Budget again read more