Do not rent. Hertz has perfected the art of wasting your time. My "reserved" pickup time was apparently just a loose suggestion, as I stood waiting an hour while staff moved with no urgency. The employees treat inconvenienced customers like an interruption to their day. Dropoff is its own special chaos: strict hours, and an entrance off a public road that seems deliberately designed to punish you for returning the car. Hertz charges premium prices to deliver a DMV experience. Avoid. read more

Hertz Rent A Car - The always closed hertz on union - Car Rental Near Me - Brooklyn, New York

I had a very disappointing experience with Hertz. I had a confirmed reservation and even received a text confirmation prior to arriving. However, when I showed up to pick up the vehicle, I was told that my reservation had been canceled. Because I needed the car for an important trip to upstate New York, I had no choice but to rent a vehicle as a walk-up customer. As a result, I was charged a higher walk-up rate. To make matters worse, the rental was only issued for one day instead of the original reservation period, which forced me to extend the rental for another day at an even higher cost. This felt very much like a bait-and-switch situation. A confirmed reservation should mean the car is available when you arrive, not that you are forced to pay more because the reservation was suddenly canceled. I contacted customer service afterward and received what appeared to be an AI-generated response that did not address the issue at all. The response even contained random question marks in the text that clearly did not belong there, which made it appear automated and poorly reviewed. My complaint was dismissed and no effort was made to resolve the additional charges. This experience was extremely frustrating and disappointing. Based on how this situation was handled, I will not be renting from Hertz again. read more

You would be better off walking to your destination than renting from this location. I reserved a car a week in advance for a routine trip upstate less than two hours away, arrived on time for pickup, and waited over two hours in line before even getting to the counter. This alone burned through most of the buffer I had built in to reach my destination on time, and it was only the beginning. When I finally got to the counter, I was informed that the SUV I had booked was no longer available, which mattered since I had to transport some large items. My options were to cancel or take a compact car. Since no nearby alternatives had a larger vehicle available on short notice as a walk-up, I took the compact and tried to make do. As fate would have it, the checkout for the car I didn't even want was also a disaster. Their card reader did not register the magstrip on the credit card I had made the booking with. Since they were apparently unable to enter the numbers manually, I was forced to switch to a different card with a chip. Not only did the booking modification take forever, officially making me late, but the card I switched to did not have associated rental car protection. That meant I had to pay extra for their scam of an insurance plan, which stings even more given that this company is notorious for charging customers for "damage" after the fact. The car itself, when it finally arrived, was dirty and on the older side. When I tried to clear the windshield to see better, the sprayer did not activate. Not sure whether they just didn't bother to refill the wiper fluid or if it was fully broken, and honestly neither answer is a good look. Because of all this, I had to push my obligations to the next day, and since this location is closed during the afternoon when I would have wanted to return the car, what should have been a simple one-day out and back trip turned into a three day nightmare. The difficulty of finding parking for the car while I wait to return it has just added insult to injury. Either way, I will not be coming back, and would strongly advise you not to go in the first place. read more

Hertz Rent A Car - the line was backed up outside and wrapped behind me - Car Rental Near Me - Brooklyn, New York

"Customer Service" is non-existent. I'm unable to figure out how to add credentials for a second driver. But, there's no way to ask for help! They just have pre-digested questions - none of which are applicable. When you try to call the local rental place, no one answers the phone and then it auto disconnects. read more

This is by far the worst car rental location I have ever experienced. I can imagine the team is understaffed and treated poorly, as it reflects in how they treat their customers: dismissive, curt, rude, unhelpful. There is not one kind person that works at this location, but perhaps that is a larger issue to dissect. Regarding their inventory, in line with almost every other Google Review it's sometimes not guaranteed that you can get a car even if you have a reservation for one. I have been in situations where had I gotten there a few moments later, I would not have had a car. I had other instances where I reserved a standard car and was told they only had electric and either I had to deal with that or have no car at all. But, by far the worst experience has been them charging me over $1K for a 7-day rental, despite the fact that my rental was for 2-days and only supposed to be $340. I picked it up and dropped it off at the same location and with the same person, and I dropped it off 30 minutes earlier than my "end" time. I returned the electric car at 14-15% battery level, but for some reason the battery level on my insane "new" receipt says 46% -- false. Either the staff did not input my return into their system until 5 days later, or someone took it for a joy ride under my name/reservation and returned it whenever they were done with it. Either way, an absurd error and extreme negligence on their behalf. As a gold memeber with Hertz and someone who has overlooked MANY inconveniences and mistreatment from this location, this is BEYOND what any individual should deal with. I don't expect better, but this is just painful to deal with. read more

Long wait, outdoors in the heat, selected car not available, tank not full, staff not happy. Not to mention gold status doesn't matter. Just a terrible experience. Every. Single. Time. After twenty years as a loyal customer, I'm renting elsewhere. read more

This is the worst rental car return location of all time. Be prepared to sit in a line for 45 minutes at a minimum on the street waiting to get to the entrance. I'd recommend using the Budget car rental at 333 Adams Street instead. Never did rental car pickup here so won't advise on that. I will note that they are clearly understaffed and the worker was very apologetic and friendly. read more

I'm really surprised at the reviews, not so much the long wait. I've been coming here since the pandemic so I will give you a very objective review. There is always a wait especially on the weekends but that's expected because it is a small location and it's the most popular. So if you don't want to wait don't go at busy times like weekends etc. The agents at this location are VERY helpful, friendly and kind. I always remember the guy with locks because I've seen customers yell at him because they don't get what they want and he keeps a calm demeanor. So here's the thing, you will wait but I think it's totally worth it especially for the price. If you don't want to wait go somewhere else but you will be paying double. Also, my service has always been quick. Once it's my turn, I'm in and out in 10 minutes. read more

I would give this place zero stars if it was allowed. I will never ever rent a car from this place again. I needed a minivan with a ski rack for a ski trip to VT with a friend and her family. I reserved a car 3 months in advance as I knew it was winter break and chances of finding a car in Park Slope would be zilch if you book late. The day of pick up I arrived half an hour early as I knew it may be chaotic. It was surprisingly quiet but I was told right off the bat they did not have a minivan for me. They then proceeded to offer me a large SUV with an expired registration but no ski rack. They said it would be $130 extra. When I asked if that was for the 5 days they said no, it was an extra $130 PER DAY on top of what I had already agreed to pay. I was furious. They told me to call customer service who ended up just giving me the run around and was absolutely no help. Eventually the site manager came back and told the employee they had to give me whatever they had available at no extra cost. The only problem was that the only car left that could accommodate my needs was a 15 seater commercial van. I was lucky that my friend's husband drives large vehicles for a living and was able to drive that monstrosity. Fast forward, 2 weeks after my trip I get a toll charges for $139. I had declined their toll pass because we brought our own. When I disputed the charges they refused to credit me back and claimed that I had driven the van back and forth through staten island and over the Goethals and Verrazanno repeatedly during my ski trip. Even after sending in evidence of charges I had made in Vermont they still claimed I had driven the car in staten island. After reasoning with them that it was impossible since there wasn't enough mileage on the car for me to go back and forth twice during the 5 days I had the car they still refused to credit me my money back. The worse car rental experience ever. Don't even bother with these guys. The staff doesn't care and neither does corporate. It's a total scam! read more

although deceptively convenient, the business continues to surprise and disappoint in its total dysfunction. waiting 90 minutes to return a car on a sunday afternoon, congesting the entirety of union street, disrupting traffic throughout union. hertz needs to find new management for this operation. read more

The staff were nice. However, it's very poorly organized, leading to long wait times; the office itself is in disarray and disrepair; it's small and yet still under staffed. Plan for every visit to take an hour. read more

1 hour wait for routine Friday. Arrived at 9:45, didn't get car until 10:46 and had to wait outside in the cold. Customers made responsible for line management. read more

Hertz Rent A Car - Rental cars - Car Rental Near Me - Brooklyn, New York

Had a slight mix up with age requirements which was at no fault of this location or its employees, Lovey worked hard to sort me out, would rent again. read more

Abysmal service. I had to wait almost an hour and a half for the car pickup. Then, my scheduled return time was 4pm. I arrived at 4:02pm (partly due to the traffic that this company causes on Union Street) and the staff refused to take the car. I got hit with about $140 extra fees because I was forced to return the car the following morning. I was not informed ahead of time that they wouldn't take the car after 4pm, despite them scheduling my return for 4pm due to delays during the pickup. A car in front of me must have arrived at 4:00 or 4:01pm, and he left the car on the sidewalk because they refused to take it. I am baffled by their hypocrisy of being 1.5 hours late giving me a car, yet they refused to take the keys 2 minutes past my scheduled return time. read more

My experience took place in December on Thursday afternoon. I arrived around 3pm for a 4pm rental. There was no line luckily! I waited for the customer in front to finish and I received help as soon as the Hertz representative finished with them. I was given my car shortly after confirming my name with my license. read more

Hertz Rent A Car - Car was clean and smelled great. - Car Rental Near Me - Brooklyn, New York

worst car rental experience I've ever had. I arrived for my 12pm pickup time on a Saturday and the line was 20 people deep just to get inside. I was told people were waiting two hours because there were not enough cars. The office closes at 1pm on Saturdays and there was no way to get a car before they closed. I would never rent from this location again. I ended up canceling my reservation and my plans. Customer service was unable to do anything more than just cancel. They had no information, explanation or solution. read more

Awful location! The staff is rude and slow, the line to get your vehicle is the same line as drop offs is the same line as general customer service which means the line to do anything is an hour long. Then they have the nerve to yell at people asking basic questions. There's no presidents circle or gold member priority access and they will run out of vehicles despite your reservation. This location needs to fire all of the staff and create a more efficient system stat! read more

Easily one of the worst Hertz/Dollar locations. One the main staff members is very rude and hostile, does not answer any questions. I wasn't offered a toll package or insurance for my rental and the return process is incredibly disorganized. My car was also dirty on the inside and outside. I waiting 45 minutes to get my car and another 45 minutes in line to return it. If you are looking for a smooth rental process this is not the place. read more

We arrived at 4:50 for a 5pm car reservation. The line - 6 people - moved so slowly that we didn't get to the desk until at least 5:30, and we drove away just before 6. The man at the desk wasn't just incompetent but also nasty. And the poor people who showed up at 5p for 5p rentals probably didn't get to leave until ~6:30. Definitely don't rent from them if you're leaving at an even somewhat peak time, and expect it to take 25+ min with no line. read more

The staff was nice and worked as efficiently as they can be but the demand is high and there isn't much space inside or on the road outside. I waited 40 minutes to pick up my car and another 30 minutes dropping it off. Leave yourself extra time if you are renting from here. read more

The lines here even if you arrive before open are 1-2 hours, because up to 20-30 customers are served by one employee. Do not come here

Reservation at 1:30pm? Good luck with that! I waited 2 hours to pick up my reservation. They are crazy slow for no reason at all, by far the worst car renting experience of my life. I'm never renting from Hertz ever again. I'm sure other Hertz are fine, but because of these super sloths I'm never using Hertz again. Oh and just to drop off I had to wait 25 minutes. At least they didn't literally punch me in the face. There's more but I think I've said enough. Be warned. read more

This place is a joke. There was a line on Friday evening which is expected. Approximately 20 people in line. I was supposed to pick up my car at 5:30. It is now past 7:00 and they shoved the last 12 people into the waiting area since they had to lock the door. It will take over two hours to rent a car that I had reserved. Don't come here. Hopefully they go out of business. read more

Everything about this location feels like a criminal scam. I had reserved a rental car using credit card points, and was scheduled to pick it up at 3pm. I decided to head over early on the recommendation of my friend (and these Yelp reviews) because I had heard that they frequently "run out of cars," even with a reservation. Calling Hertz, they said there may be a fee to pick it up early, which we were fine paying. I arrive two hours before my reservation, and waited in the unreasonably long line while the two people working there appeared to be receiving, cleaning and sending out each car one at a time as a new customer approached the counter. When I got to the front of the line, I explained the situation and was basically ignored - the man behind the counter took my credit card, mumbled some numbers at me, asked me if I wanted the extra insurance coverage (I declined, as I have my own insurance), then he told me there would be a $200 hold placed on my credit card - standard for most rentals. After I was rung up and essentially shoved out the door, I realized that not only had they charged me for multiple insurances, but they charged me an "extra day" to pick up the car a hour early. That "extra day" cost nearly $500, even though the entire three day rental was already paid for at less than $150/day. When I approached the counter, the man angrily told me "That's what popped up when I swiped your card," and that I had to deal with it whe I returned the car to the Newark Airport. Upon returning the car, we asked for a printed receipt so we could figure out these fraudulent charges, and we were told that there was no reservation under my email address. After 15 minutes of working with the staff at Newark Hertz, we realized it was because someone at the Park Slope Hertz location had changed the email address to some random email address referencing Brooklyn Hertz. Why did they do this? No one could answer that question, despite spending hours on phone calls with customer service. Nearly a month later, I am still waiting on a callback from a manager. AVOID THIS LOCATION AT ALL COSTS! Actually, avoid Hertz altogether. read more

You can improve everything. Service, cars. If I could I will give no stars. Waiting for more than 30 min and nobody was attending the office. It was only one guy for the whole place. Do not rent here! Waste of time. We were late to our destination and the whole experience was bad. read more

Other low reviews of this location are completely accurate. I arrived 40 min early to my pickup time because I had read these reviews, and I still waited over 1 hour and 30 minutes outside in 95 degree weather during a heat wave. The location is severely understaffed, with a single person processing each customer, retrieving the car, cleaning the car, and finishing the checkout. This means it takes at least 15 minutes to process each customer. Further, I was overcharged by $50 compared to the amount quoted when I reserved the car. If I didn't notice the difference and say something, I would have been severely overcharged. I will not be returning to this location, even though I live close by. read more

Genuinely the rudest customer service interaction I have ever had. I showed up to the desk less than 5 minutes after the time of my reservation with a smile on my face and they refused to rent me a car because I was "too late". Apparently they close at 4pm and still accept 4pm rentals which means you must arrive early to get your car in that slot. Aside from this being an unexpected policy - that was explained by nobody - the service staff enforced it in the snidest possible manner. Truly rude and demeaning, as if showing up at a rental counter five minutes late was unheard of stupidity. I doubt I will ever rent from Hertz again, much less the staff at 906 Union street in Brooklyn. read more

Experience with both pickup and drop off was shockingly awful. When I arrived for my reservation at 9:00 am, no one arrived to turn on the computer until 9:15. The customers helped form our own line management system, no one helped us. After waiting over an hour to speak with someone I was told that my reserved car was not available, and that I would need to either pay for an upgrade or cancel. I left a full 90 minutes after my pickup time having paid over $50 more for my troubles. When dropping off the car at the appointed time the next day, the location was not yet open, leaving a long line of people hoping to drop off cars having to park on the sidewalk and in the middle of a busy street. There was no one to help manage the line, all the customers were doing our best to help one another. I finally was able to drop off my car having waited for over 30 minutes. To make matters worse, Hertz has made it nearly impossible to actually speak to someone on the phone when something like this happens. read more

Worst rental experience of my life. They had a line around the block because they ran out of cars. Two hours in that line with NO COMMUNICATION. The checked out staff seemed like they had no interest in being there and no ability to help anyone. Not a Holiday or any other reason for more people to be traveling than any other time. This location needs to be shuddered. A farce of a joke of an establishment. We had a 6 hour drive and walking would've been faster. No human being deserves the treatment this Hertz location feels is appropriate for their customers. Go with ANY other option you got read more

If there's a way to give a negative zero that would best describe this place. Reading all the reviews I'm in the same boat. A employee named Kareem could care less about me or anyone else. Not only didn't care this certified goof was rude and disheveled looking and was no help at all. Mind you I was 18 minutes late due to traffic but still.. every damn rental company holds cars for a few hours . I asked what can he do .. he offers a mini van for $17 more a day WTF??!!?? I asked what about to giving me a deal or to let me have it until Tuesday when they'll get more cars in. He said and I quote "nah".. Calling corporate on Tuesday . This place is ghetto trash and shouldn't be allowed to rent under the Hertz name. read more

Do not rent a car here. We waited 3 hours for a car, severely understaffed. They did not care - at all. The Hertz also has no business being at this location. Union is an extremely busy street; they constantly park cars on the sidewalk (illegal) and are a general nuisance to the block. Candidly i am surprised the city lets them continue here. read more

Zero stars. Two hour wait because only one person is working today. Get your sh*t together. Customers expect a reasonable wait time. Hire, train, set standards for your employees. Create a better customer experience. Where is the manager when no one shows up to work? read more

Hertz Rent A Car - Car Rental Near Me - Brooklyn, New York

The staff is fine but the building is small and hard to get in and out of. The weekend hours are equally awkward.

They charge for every little thing and when they make a mistake they do not rectify it. I most definitely will not rent with them again

Gold member here and because of their problems with app and organization after waiting for 2 hours manager told me to apologize for rightfully being mad and didn't even want to give me the car like he owns Hertz. I dared you bite the hand that feeds you. We are the customers. Go get another job dude!!! read more

If I could zero stars I would. We arrived early before the doors opened for a 9:00 am pick up and had to wait an hour and half before we were able to pick up and when finally could pick up, the car type we had reserved was not even available. The employees were not at all apologetic and no one moved with any sense of urgency. read more

Staff is EXTREMELY rude and untrained. The wait time even with a reservation is about an hour and a half to 2 hours just to get what you already spent time in line reserving !! I highly recommend you give your business to another company... read more

Would give negative stars if possible. Made a reservation here a week in advance. The day before, I received text and email reminders for my reservation.  Day of reservation, I showed up for the car and the employee behind the desk said he was adding our name to the 7th spot on the list. I was very confused. The employee explained that, due to yesterday's storm, people had not returned their cars on time. If seven people returned their cars before they closed in an hour, I would get a car. If not, I was crap out of luck.  I was still confused. "You didn't want to call and tell us this before we came here to pick up the car?" The employee mustered a feeble, "Sorry." I do not blame Hertz for not having enough cars. The storm was out of their control. But once they discovered they were short of cars, any semi-intelligent person would immediately think to contact every person with a reservation for that day and let them know about the situation. Had they told us, for instance, that suddenly they were switching to a first-come, first-serve system, I would have come earlier. Had they told me that I would be seventh on the list, I would not have taken my time to commute to Hertz. Irresponsible time wasters.  P.S. Reading the other reviews it's clear that Hertz' inability to provide a car had nothing to do with the storm but rather is their modus operandi. read more

If you really need to rent a car I guess go here but if you can avoid this place I would. Picked up a car on Saturday morning and returned Sunday, the woman who helped me on Saturday was friendly if a bit slow. It was cold and rainy so standing outside for 20 mins waiting to be attended and finally getting attended wasn't pleasant. Once i got the car I was about to pull out when I was stopped by another guy who disappeared for about 10 mins, only asking for my rental agreement. When he came back and I was good to go without an explanation. When I asked what it was about I was only told 'I don't know I was just told to ask the woman in the hat for her info.' ... ok? Returning the car on Sunday was even more frustrating. They are a mess and perhaps understaffed. I was about to pull in and was told (by someone who didn't even work there) no you have to go around again and park the car on the street behind the last car with their hazard lights on... that was basically on 8th Ave. I get out of the car and again waiting outside in the cold just to return keys. I'm told by a couple that there was someone collecting keys but I looked a few times and there was no one, finally a woman steps out and I'm about to hand the keys over when she lets me know the same thing.. i told her there is no one around and I'm told with attitude to just leave my rental agreement and keys in the car and to leave the car... the car was supposed to be back by 11am all this took till 11:30 . Again if you really need to rent a car I guess go here. I'll stick to enterprise. read more

This is honestly a terrible serviced location. I spent an hour and a half waiting for a combined 10 minutes of service. No individual attention was given to any of the customers that were waiting before me. The person was constantly walking away and saying '5 minutes'... and then walking away again. "Literally 30 seconds"... turns into 10 more minutes. "I can help you soon" doesn't really mean anything... read more