One day we went there because we had a reservation and no one was there. It has been rectified but…read morethat caused a big inconvenience, because we were moving furniture

I specially made a Yelp account to make a 0 star review if it were possible. My reservation started…read moreoff fine and progressively got worse over my 10 day rental. I first off questioned the man while later to find out was the supposed "manager" if my insurance set it up for the correct 10 day period , he assured me he'd confirm it once he got in the system ( never confirmed with me ) , I was never told about what time to bring it back. I was actually given a blank reservation form and that's it. I wasn't informed on the type of gas the car takes , didn't tell me they were closed on Sunday ( my drop off day ) nor that they didn't have a drop box , so now here I am not knowing how to drop off the vehicle since all Hertz in the area are closed Sunday , to add to the minor inconvenience I was being told I was charged for a whole 10 days of insurance when i wasnt under the impression of that happening. after a yelling match and being hung up on by said 'manager' I made it clear I wasn't paying for the whole 10 days but would for the weekend I would be out of town. I see why this location has 1 star review. Do better ! It's not that hard to give customer service correctly , informative and properly. Hertz get this BS location together !

Terrible experience. Was told that I had a reservation and the car was there, and when I showed up…read morethey said they didn't have any cars. It was quite literally the scene in Seinfeld. Ridiculous and won't be using enterprise again.

Don't use them for car rentals . They have poor customer service and are unorganized. They will let…read moreyou book a rental even though they don't have enough vehicles

Horrible Service This place needs to investigated immediately. Cars are nasty inside and out. He…read moredoes not answer the phones nor does he refund your deposit in a timely manner. One time he was late on sending me back my deposit and DID NOT refund my CC. What he did instead was sent me my Deposit via CashApp. What a Scam I've submitted a report to the BBB already in hopes they get rid of him and his shady business and shady practices. Beware of this place BEWARE

NEVER DO BUSINESS WITH THESE PEOPLE!! If I could give them…read more0 stars I would. These people are liars and thieves! Don't rent from them to begin with they were caught stealing from me and a friend after we left some stuff in the car. They claimed the car was rented 10 mins after we returned it. That was a lie knowing I was waiting outside for my Lyft for over 10 mins. Please trust me they will upcharge you after every week and the manager is incredibly rude. They put on a nice face at first but will threaten you for more money and call the authorities to report stolen.

Amazing service by Dwight, Stanley annndddd Justin…read more I received a friendly reminder call a few hours before my reservation, kind greetings upon arrival, and superquick check-in. I reserved a small vehicle. To my surprise, I was given a larger vehicle. Ford Edge. It was perfectly sized for me, super clean, full and fantastic on gas, and easy to manage. Customer service was 5 Star !! The guys were so respectable, efficient, and professional. I highly recommended Enterprise at 618 J Clyde to anyone in need of a vehicle while visiting the area. Enterprise Newport News, THANK YOU !!

rented a 2023 Nissan rogue from my road trip. Absolutely…read morelove the car. Service was good.

An exceptional experience. Ms Carley Johnson's expertise, with finding the right car for me,…read moreeducating me on the reservation process, all of the relative specials and finally the rental process all made what was a short notice trip turned into a well planned short notice trip! Her professionalism is above reproach and is an exceptional member of your team! A supervisors dream employee! If you are looking for an agent and in need of a rental please seek her out! You will not be disappointed!!!

if I could give a zero I would, complete disregard for customer service plenty of employees all…read moreshooting the sh*t out front with a line of people almost out the front door waited and waited only to get to the front and them claim they called and left a voicemail the day before saying they had cancelled my reservation witch is a complete lie I never received a call or voice mail a joke of a location to say the least

This place is hidden in the cut. I literally only seen it because my friend lives across the…read morestreet. I rented a car from here twice. It's a used car lot and they rent the cars they're selling so they're not in perfect condition but it's VERY affordable. I rented a small car and they told me they'd call me when a full size came back and I could swap it out free of charge. The lady working inside is very nice. They require a drivers license, full coverage insurance (they will call your policy holder to verify), & a $100 deposit. They accepted my debit card so don't worry if you don't have a credit card. They refund your deposit the same way you give it to them. If I remember correctly they also accept cash. The cars aren't extremely fancy but they get you from point a to point b which is all I needed. I would definitely recommend. *also to add, I'd call before going because their hours ref very promising. At least not when I went a few months ago. It was hit and miss. Lol nonetheless once you get a hold of someone they're very helpful. I'll def be using them whenever I come into town. It makes too much sense not to. *one more note, it's not the fanciest or jazziest of places but don't be scared by the looks lol they're friendly.

I had the absolute worst experience at Hertz @ the Newport News, VA airport. I learned that with…read moreHertz, making a reservation, and even receiving a reminder that my reservation is coming up today, it is 100% meaningless. I had a reservation that I had triple confirmed by phone & chat. I received a text reminding me of the reservation. The lady at the counter asked (yelled, because I was behind someone else in line) if I made my reservation today, I nodded, and she tells me "no same-day reservations!" I tried to speak, but she wouldn't let me get a word in. You can't trust these people. It's ridiculous.

I have always had pleasant experiences with the Hertz inside Newport News/Williamsburg Patrick…read moreHenry Airport (PHF). It's a small counter with lines for regular customers and #1 Gold members. Service has always been extremely friendly and good-natured, which is so refreshing getting off of a stressful or choppy flight. I had one woman jokingly fool me into believing the car she had ready for me had purple stripes. I could have handled them! To pick up your Hertz rental, leave the airport, walk across the pickup and drop-off area, and either go down the stairs or the elevator to the ground floor. The Hertz vehicles are located right outside of the stairwell. The cars in service here are OK. I only rent cars a handful of times per year, so I'm not so in tune with the industry norms, but I feel that my last few cars have had between 15,000 and 20,000 miles on them. I generally opt for the most inexpensive car class and have recently drawn two Kia Rios and one Nissan Versa, black, white, and gray. I will continue to use Hertz at PHF for my rental needs and see no reason to use any of the airport's (most likely very good) car services.

Worst rental ecpsrience ever. Reserved.a moving truck a month in Advance. The day and time we went…read moreto pick it up it wasn't there, they had no replacement for it, and gave us a box van instead. Charged the same price. But it wasn't as big so i was not able to get my storage unit emptied . So now i have the expense of continuing to pay for that as well as 1300 for a box van that did not have the room to move me. Budget didn't adjust the price of anything for their mistake. My advice, always go to uhaul. Even if it cost a little more. It's worth it cause the customer service is way better. I do not recommend budget for Anything!!!!!

In all my years alive I don't think I've ever came across worse customer service. "Marie" at the…read morefront desk seemed like having customers was truly an inconvenience. She made everyone wait in the lobby when she was on a personal call and then when she was off the phone, her service didn't improve much. She was very short (in the moments she didn't flat out ignore you), not helpful, and rude. Her service is single-handedly the reason I wouldn't come back here.