Terrible experience. Was told that I had a reservation and the car was there, and when I showed up…read morethey said they didn't have any cars. It was quite literally the scene in Seinfeld. Ridiculous and won't be using enterprise again.

Don't use them for car rentals . They have poor customer service and are unorganized. They will let…read moreyou book a rental even though they don't have enough vehicles

Horrible Service This place needs to investigated immediately. Cars are nasty inside and out. He…read moredoes not answer the phones nor does he refund your deposit in a timely manner. One time he was late on sending me back my deposit and DID NOT refund my CC. What he did instead was sent me my Deposit via CashApp. What a Scam I've submitted a report to the BBB already in hopes they get rid of him and his shady business and shady practices. Beware of this place BEWARE

NEVER DO BUSINESS WITH THESE PEOPLE!! If I could give them…read more0 stars I would. These people are liars and thieves! Don't rent from them to begin with they were caught stealing from me and a friend after we left some stuff in the car. They claimed the car was rented 10 mins after we returned it. That was a lie knowing I was waiting outside for my Lyft for over 10 mins. Please trust me they will upcharge you after every week and the manager is incredibly rude. They put on a nice face at first but will threaten you for more money and call the authorities to report stolen.

Amazing service by Dwight, Stanley annndddd Justin…read more I received a friendly reminder call a few hours before my reservation, kind greetings upon arrival, and superquick check-in. I reserved a small vehicle. To my surprise, I was given a larger vehicle. Ford Edge. It was perfectly sized for me, super clean, full and fantastic on gas, and easy to manage. Customer service was 5 Star !! The guys were so respectable, efficient, and professional. I highly recommended Enterprise at 618 J Clyde to anyone in need of a vehicle while visiting the area. Enterprise Newport News, THANK YOU !!

Made a reservation for a SUV out of the Hampton West Mercury boulevard location but was called that…read moremorning to notify me that they no longer had any vehicles, So I had a vehicle reserved at the Newport News airport location. Was told over the phone that they had the same type of vehicle and I could go and pick it up. Upon arrival, two reps were at the desk. One with a custom the other playing with her personal phone. No acknowledgement no greeting no we'll be right with you, but eventually a hand motion for me to come up. No introduction and no name tag, so I don't know her name. I gave her my name My phone number she looked up the information and told me that there were no SUVs available but for the same price she could put me into an economy car. When I told her that the economy car should be less than an SUV she responded with we have no cars now I won't be renting you anything today. I asked to speak to a manager She informed me that I could leave or be escorted out by security. There's no way that you would feel that comfortable disrespecting paying customers over nonsense if it was not something that she was accustomed to getting away with. Left several messages for a manager or supervisor to give me a call and no response. Shame on management for allowing this company that was built on superior customer service to be fall so low. No accountability at all. I will pay more someplace else for future rental needs to receive customer service that appreciates their customers.

An exceptional experience. Ms Carley Johnson's expertise, with finding the right car for me,…read moreeducating me on the reservation process, all of the relative specials and finally the rental process all made what was a short notice trip turned into a well planned short notice trip! Her professionalism is above reproach and is an exceptional member of your team! A supervisors dream employee! If you are looking for an agent and in need of a rental please seek her out! You will not be disappointed!!!

Customer service is horrible, they cancelled my reservation by calling but when I asked why wasn't…read morethe site blocked or say no cars available, she says you can still book cars even whey they don't have any. How dumb is that? They keep you on hold without ever returning to the call and blatantly lied saying a manager will honor my reservation and call me back, A manager never called me back and when I called to question about a reservation the employee lied and said they tried to reach me.., LIES..., no one call,, You LIED to a person who made a reservation a week before I needed the car and you LIED on the manager who claims they called, No missed calls, no messages no nothing, I reported this behavior to Corporate I hope Ms. Chrissy Taylor gets back to me... HR did not do a good job when the people at the location was hired.., I've never had these issues in Virginia Beach..,

This place is hidden in the cut. I literally only seen it because my friend lives across the…read morestreet. I rented a car from here twice. It's a used car lot and they rent the cars they're selling so they're not in perfect condition but it's VERY affordable. I rented a small car and they told me they'd call me when a full size came back and I could swap it out free of charge. The lady working inside is very nice. They require a drivers license, full coverage insurance (they will call your policy holder to verify), & a $100 deposit. They accepted my debit card so don't worry if you don't have a credit card. They refund your deposit the same way you give it to them. If I remember correctly they also accept cash. The cars aren't extremely fancy but they get you from point a to point b which is all I needed. I would definitely recommend. *also to add, I'd call before going because their hours ref very promising. At least not when I went a few months ago. It was hit and miss. Lol nonetheless once you get a hold of someone they're very helpful. I'll def be using them whenever I come into town. It makes too much sense not to. *one more note, it's not the fanciest or jazziest of places but don't be scared by the looks lol they're friendly.

I had the absolute worst experience at Hertz @ the Newport News, VA airport. I learned that with…read moreHertz, making a reservation, and even receiving a reminder that my reservation is coming up today, it is 100% meaningless. I had a reservation that I had triple confirmed by phone & chat. I received a text reminding me of the reservation. The lady at the counter asked (yelled, because I was behind someone else in line) if I made my reservation today, I nodded, and she tells me "no same-day reservations!" I tried to speak, but she wouldn't let me get a word in. You can't trust these people. It's ridiculous.

I have always had pleasant experiences with the Hertz inside Newport News/Williamsburg Patrick…read moreHenry Airport (PHF). It's a small counter with lines for regular customers and #1 Gold members. Service has always been extremely friendly and good-natured, which is so refreshing getting off of a stressful or choppy flight. I had one woman jokingly fool me into believing the car she had ready for me had purple stripes. I could have handled them! To pick up your Hertz rental, leave the airport, walk across the pickup and drop-off area, and either go down the stairs or the elevator to the ground floor. The Hertz vehicles are located right outside of the stairwell. The cars in service here are OK. I only rent cars a handful of times per year, so I'm not so in tune with the industry norms, but I feel that my last few cars have had between 15,000 and 20,000 miles on them. I generally opt for the most inexpensive car class and have recently drawn two Kia Rios and one Nissan Versa, black, white, and gray. I will continue to use Hertz at PHF for my rental needs and see no reason to use any of the airport's (most likely very good) car services.