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Dollar Rent a Car

1.1 (69 reviews)
Closed 7:00 am - 12:00 AM (Next day)
Updated 2 months ago

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Barbara P.

Its truly a shame that all of the reviews are saying the same thing. Logistically they are failing. Like everyone else I had a reservation for my vehicle and ended up waiting 2 hours before I was handed the keys to my rental. The employees are in a tough situation, they are the face and unfortunately have to hear it from all of the customers that are just standing around waiting to get their rental vehicle. So I cant blame them that they're frustrated as well. Dollar needs to make a change or simply don't reserve vehicles that they don't have! Until Dollar Rent a Car in the airport makes some serious changes, I'd recommend a different rental company or not use this airport location.

Screenshot of messages.

DO NOT RENT FROM THIS PLACE WITHOUT READING THE REVIEWS!! I reserved a car for 8am on a Thursday morning. At 7:42am on THURSDAY morning, less than 20 minutes prior to me picking the rental car up, an employee TEXTS me, telling me that they won't have a car until 10am... What is the purpose of a reservation if the car I reserved is not reserved -_-? Of course they offered no means of making the situation better. If you have plans and have scheduled things save your time & energy. Look elsewhere or your plans will be ruined waiting on Dollar Rentals.

Crazy line due to Dollar being cheap asses!
Emric K.

Would give them a zero if there was such a thing. To save money they have Hertz do their check ins and needless to say, it was almost a two hour wait to get a car. Totally unsat!

Shows 115.03 due

https://goo.gl/maps/NHuSerJHqjDu8DS86?g_st=ac horrible experience they got me with the old bait and switch reserved online total was 202.75 paid 87.72 got there and after arguing the price down the new total was 307.22 how the fuck

Really bad customer service and organization

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3 years ago

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2 years ago

0 star, 10-15 people waiting on cars, I assume they all had reservations. Horrible business, they will waste your time....still waiting!

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National Car Rental

National Car Rental

3.3
(72 reviews)
0.0 mi

I love renting from National, mostly because of their amazing and friendly customer service, but…read morealso because of their Emerald Isle. So, when I got here and learned I needed to go to a counter, but they had a large fleet of cars and this was a larger airport, I wasn't too happy. But the service was very nice. I prefer to look through vehicles rather than having them select for me. In this case, I have top tier status with National and the guy before me with non status (comment was made about it being first time with National) was offered an "upgrade" and given a vehicle I would have chosen from the Executive Emerald Isle. When I get there, I'm offered a Mitsubishi Eclipse. I immediately said "No!" It took him about 5 minutes, but he found me a mid-size SUV, which is all I wanted. They should reserve the "upgrades" (if that was truly an upgrade the previous guy got) for those of us who rent on such a regular basis we're truly entitled to them based on our status. Then when I went to get the vehicle and noticed the size of their fleet, I realized there's no reason this location doesn't offer the Emerald Isle. I rent from many larger airports as well and many many tiny airports and understand why they need to do counter service versus the Emerald Isle, this location shouldn't have counter service. All that being said, the car was great. The service was fine. And I was out pretty quickly. As for National's customer service, one of the most annoying things is when I write a mediocre review like this they post this typical response: "...we would like to know more about your experience. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you." But they make it nearly impossible to contact them, so it's very insincere. If you want to reach out to me, PM me on this site, rather than posting these canned replies.

Disappointed that the service is not standard for National executive members nor any National…read morebusiness members where you skip the counter, chose your car (any reserved car in the executive aisle) and drive off (after a quick scan). Here, you have to go to the counter, present all the same info they already have, they had no cars, so they gave me some Mazda suv. Filled out the documentation got the keys and then drove off. Drop off was fine.

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National Car Rental
National Car Rental
National Car Rental

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Hertz Rent A Car

Hertz Rent A Car

1.8
(160 reviews)
0.0 mi

Super easy. I decided to go through my USAA perks to rent a car and they offered Hertz as an option…read moreI got a reasonable price and I made my reservation for the next day. I waltz inside and just waited 30 minutes on the side and they had a vehicle ready for me. Cheap and convenient. During my rental return it was easy and clear, i parked the car unloaded my bags and they just scanned the code and I was clear. Mind you I flew in and out in the evening and on a weekday so I didn't wait to long and expect a longer wait because it's an airport. If you want less than 10 minutes then look at a place outside of the airport.

If I could've given this experience 0 stars I would. My friends and I flew into the Norfolk/VA…read morebeach area Thursday for a friend's birthday weekend in Hampton. Our flights arrived at 12:30 we did not receive our car until 3:30. Staff was not apologetic or understanding about the wait time, the manager Samantha was not solution oriented or helpful in the slightest. We booked a midsize suv and were offered a Nissan Altima. Our only positive and helpful encounter was in the garage with Courtney when she made right of our reservation and getting a Jeep Grand Cherokee for us; but otherwise book with anyone else because our Hertz experience in Norfolk was deplorable

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Just some of the damage on my rental. It smells awful too. Stench of cigarettes.
Just some of the damage on my rental. It smells awful too. Stench of cigarettes.
Hertz Rent A Car
A dozen angry Hertz people with reservations and NO cars!!!!

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A dozen angry Hertz people with reservations and NO cars!!!!
Budget Rent A Car-Truck

Budget Rent A Car-Truck

2.4
(36 reviews)
0.9 mi

Seattle to Columbia great heater great tires top off very easy smooth ride my stops Stockton, Las…read moreVegas, Salt Lake City, Kansas City, Memphis, Tennessee, Detroit, Baltimore, Columbia, Maryland storage and lodging in Annapolis Navy base

Avis employ I spoke to Freddy 47095…read more Avis Lied, Took My Money, and Made Me Miss My Best Friend's Funeral -- Disabled Veteran Treated Disgracefully If I could give zero stars, I would. What Avis did to me over the past two days wasn't just bad service -- it was dishonest, careless, and emotionally devastating. I am a disabled veteran, and because of their incompetence, lies, and refusal to do the right thing, I missed the funeral of one of my closest friends. Here's exactly what happened: I made a reservation for October 1st at 2:00 PM at the airport location. Before I even arrived, Avis had already charged my card for the full amount of the reservation . So when I got there, I was completely blindsided when they suddenly told me I needed to present a credit card to get the car. The only reason I was blindsided is because they had already taken my money -- they were happy to charge me first, but had no problem giving me it back especially after the full amount was already charged and enough on the card for a deposit. Then, the staff told me they can't help and to call the reservation line where they told me another location had another car waiting for me and that they would change my reservation for me . I did not cancel anything -- they changed it themselves and promised I'd be taken care of. Trusting them, I spent money on Uber rides to get to the second location. When I arrived, I found out it was a blatant lie -- there was no car waiting for me, they were actually completely out of cars and this is not even 20 min after getting off the phone with the reservation line. And no one cared. Instead of helping or taking responsibility, they shrugged it off and told me to come back the next morning with my debit card with 300 dollars deposit , assuring me that if I showed up at 8:00 AM, when the store is supposed to open, my car would be ready and waiting. So, I did exactly what they told me. I showed up at 8:00 AM sharp the next morning, expecting my confirmed reservation to finally be honored. But when I got there, the location wasn't even open yet. I had to stand outside and wait for someone to finally show up. When they did, I was told -- yet again -- that there were no cars available, the only option they gave me was wait until someone drops off a car. I waited, still holding onto hope that someone would make this right. After all that waiting and a vehicle finally showed, during check out and running my card AGAIN for a reservation they finally told me I couldn't rent a car at all because I didn't pass a credit check -- a credit check that was never mentioned to me at any point during this entire ordeal. I brought everything that I was told required. By that point, Avis was holding hundreds of dollars of my money, and when I asked for my funds back so I could try to book a last-minute flight or another rental elsewhere, they flat-out refused. I was told I'd have to wait 5-7 business days to get MY OWN MONEY back. I didn't have enough left in my account to make a third reservation or buy a plane ticket. I was stranded. Because of their lies, lack of communication, refusal to return my money, and total mismanagement, I missed my best friend's funeral. That is something I will never get back. Two full days wasted. Hundreds of dollars tied up. Multiple Uber trips paid out of pocket. Hours spent waiting, being misled, and emotionally crushed. Avis didn't just inconvenience me -- they caused real harm at one of the most difficult times of my life. This company is an absolute disgrace. Their management is incompetent, their communication is nonexistent, and their customer service is cold and indifferent. If you're reading this, do not trust Avis with anything important. They'll happily take your money in seconds, lie to your face, and then leave you stranded while they hold onto your funds for a week. Avis didn't just ruin a trip -- they robbed me of the chance to say goodbye to my friend. I will never forget this.

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Annapolis Navy base
Annapolis Navy base
Waiting for large accommodations, Annapolis Navy base
Waiting for large accommodations, Annapolis Navy base
Banking and Navy Federal

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Banking and Navy Federal
Banister Nissan of Norfolk

Banister Nissan of Norfolk

2.4
(108 reviews)
2.3 mi

first and foremost I want to thank Quan and Derek for the work that they do. there more I just…read morecan't remember there names. however, professionalism over the top. not only did they help us resolve the issue we had with our car, got us into a better car that also made it more affordable. they showed how a team cares for people and their customers by listening and going above and beyond finding a way to get you not only what you need but what you want. I honestly won't go anywhere else. you shouldn't either... don't take my word for it, check them out; ask for quan or anyone he recommends.

First, I have bought 5 total vehicles from Banister and have had several family in friends, 4 in…read moreall, buy from Banister on my recommendation. I've always been happy with them but my recent sales experience is bad. I was flat out lied to and none of the the discounts or KBB values were honored. I was in a pickle and needed a vehicle so I signed a good deal but was lied to on additional discounts I was eligible for even when I showed them the discounts. 1. $1000 buyer down payment assistance not honored 2. I was charged $899 for the Banister Lifetime Warranty which is supposed to be no charge to customer 3. I showed an email and text showing $2500 over KBB for trade, they didn't honor it! None of this was honored, none. I didn't raise a stink because I thought I was getting a good deal yet I was actually told false information. Now, I know it was false and contacted them, to date no reply, nothing at all...crickets! I am highly disappointed in Banister. This is my fifth purchase from Banister, four from Chesapeake and one from Norfolk. This will be my last and will no longer recommend them.

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Front of Add
Front of Add
Banister Nissan of Norfolk
Back side of add with scratch off making it look like it won 85" TV

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Back side of add with scratch off making it look like it won 85" TV

Dollar Rent a Car - carrental - Updated June 2026

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