This review is for an early morning rental pick up. I didn't read the reviews until after I reserved a car and was worried I wouldn't have a car to pickup. I'm thinking a 7am pick up almost guarantees you a car since that's when they open. Customer service was beyond lacking. I got there around 6:50 and saw employees in the back. I stood in line and know they saw me. Without saying anything (even "hey, we open at 7. Be with you then.), one employee closed the door. It doesn't make you invisible. I know you're in there. At 7:01, the employee comes out and proceeds to start up the screen. There was another customer in front of me and then it was my turn. The only words spoken were commands to get through the rental process. Then I'm handed keys and a location (A-##) and left alone. What does A-## mean? How do I get there? No more information to spare, I start walking and eventually figure it out. Non-existent customer service, rude, and unhelpful. I see why this location has difficulties with satisfying their customers. I gave 2-stars because I did get the vehicle I reserved quickly, which is more than it seems most customers get. ‍ read more

This is the most BS car rental place ever! I rented a car using my miles from American Airlines and was told that a $200 hold would be placed on my card for the car. I was only in town (Norfolk, VA) for a few hours. Picked up the car at 1538pm and returned the next morning at 0500 for my 0700 flight. I was charged $255 as they stated this short amount of time was equivalent to two days charges at $100+ dollars a day. I would NEVER rent a car for that much per day and I travel all over the world! I verified at the check-in counter that my miles had taken care of my one day rental and that I was good to go. So being charged outside of my miles, which I also lost, and for TWO days (and I had the car less than 24hrs) is absolutely ridiculous. Also, I used a lot of my points to reserve an SUV, but upon arrival, they didn't have any so I had to settle for a smaller sedan. I will surely let ANY and EVERYONE know to never use Dollar/Hertz for their rental cars again! read more

Excellent service and a beautiful car. This was the first time I rented a Buick and I am impressed! I flew in and I couldn't find my lightning cord but I didn't need it! The OnStar worked seamlessly and got me where I needed to be! Thank you, Dollar Rental Car read more

Its truly a shame that all of the reviews are saying the same thing. Logistically they are failing. Like everyone else I had a reservation for my vehicle and ended up waiting 2 hours before I was handed the keys to my rental. The employees are in a tough situation, they are the face and unfortunately have to hear it from all of the customers that are just standing around waiting to get their rental vehicle. So I cant blame them that they're frustrated as well. Dollar needs to make a change or simply don't reserve vehicles that they don't have! Until Dollar Rent a Car in the airport makes some serious changes, I'd recommend a different rental company or not use this airport location. read more

Dollar Rent a Car - Car Rental Near Me - Norfolk, Virginia

DO NOT RENT FROM THIS PLACE WITHOUT READING THE REVIEWS!! I reserved a car for 8am on a Thursday morning. At 7:42am on THURSDAY morning, less than 20 minutes prior to me picking the rental car up, an employee TEXTS me, telling me that they won't have a car until 10am... What is the purpose of a reservation if the car I reserved is not reserved -_-? Of course they offered no means of making the situation better. If you have plans and have scheduled things save your time & energy. Look elsewhere or your plans will be ruined waiting on Dollar Rentals. read more

Dollar Rent a Car - Screenshot of messages. - Car Rental Near Me - Norfolk, Virginia

Would give them a zero if there was such a thing. To save money they have Hertz do their check ins and needless to say, it was almost a two hour wait to get a car. Totally unsat! read more

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Our car had a flat tire an hour and a half north of airport. We went to change the tire, but there was no spare! I called Dollar's emergency roadside service, they said they would tow car back to airport and provide a Lyft to our destination. They did not tell us they would charge us for this, but we received a bill for hundreds of $ because they said that we declined roadside assistance coverage. We wouldn't have needed roadside coverage if they had provided a spare! read more

So I am number 17 in line to get a car for a reservation that was made for 45 mins ago. WTH. And no idea when I will get a car. But hopefully before close. Are you going to charge me less? No. Does that make sense. read more

Actually have cars available and ready for people with reservations. I mean, Seinfeld made a joke about this in the 90s. How are you so far behind the times! read more

https://goo.gl/maps/NHuSerJHqjDu8DS86?g_st=ac horrible experience they got me with the old bait and switch reserved online total was 202.75 paid 87.72 got there and after arguing the price down the new total was 307.22 how the fuck read more

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What good is a rental company with reservations when they don't actually have any cars? People standing around waiting on a car that was previously reserved. Ask how long the wait....30-45 minutes. Maybe. Don't get me wrong. The employees are friendly and recognize the issue. Nothing seemingly can be done. Good test of patience and grace. Been a long travel day and I'm sure the employees are tired also. read more

There are some serious logistic problems going on here. First and foremost, the customer service is being run entirely by Hertz, which is a huge problem when not disclosed. We were traveling to Norfolk, so were unable to get in contact with this specific location since the location itself isn't being staffed. When we did arrive, we realized why the phone rang forever without being picked up. We were directed to Hertz, where customer service was bluntly awful. All three ladies working the desk were cold, short and unbearably unfriendly. I personally had no specific negative altercation, but while I waited an hour and a half for my car, got to witness their rudeness again and again. About the wait... every single person waiting for their rental was quoted about 30 minutes until their car was ready. In my many years of renting cars, never have I seen this. More and more people stood around waiting for their rentals while almost nobody was actually getting into any. Chaos was ensuing. I was called for my rental after about an hour and 15 minutes (originally told 20-30 minutes) and was just happy to finally leave. Doesn't seem like there are tons of other options, but find them. read more

The third time is not the charm. Each time I have rented here, I waited 3 hours+ for a vehicle. The line is all over the area adjacent to the baggage claim. I mean, what is the purpose of a reservation? The one star goes to the staff to put up with the frustration of the guests and still have smiles on their faces. read more

Service is awful, staff just chats behind the counter and is super inefficient and not customer focused. read more

Dollar Rent a Car - Really bad customer service and organization - Car Rental Near Me - Norfolk, Virginia

Cheap car rental and that's the same service you pay for. Came in late and notified them to hold our vehicle. When we got in they stated they only had electric, but then stated one just came in... sounded like they were trying to get rid of their EV stock. The vehicle itself was not clean, had weird stains and smells, and we even had to throw out trash from the last users... absolutely terrible. Also after a secondary inspection after we got settled in, we noticed that one of the tires had a screw sticking out and was there for a while as there was discoloration around the puncture. Unsanitary car along with a major safety violation. After we traded the car in, it was mostly smooth driving after that which is why the rating is 2/5 instead of 1/5. read more

rented from them and at pick typical no one at the counter. Stood in line at Hertz - all terrible service and I have been waiting for hours. Not sure why you can make a reservation if they don't have cars. Not just me - 25 other people waiting as well read more

0 star, 10-15 people waiting on cars, I assume they all had reservations. Horrible business, they will waste your time....still waiting!

Horrible company, horrible service, if there's a zero rate I should give it to them. We've been waiting for 2 hours now and they cant give us an answer aside from there is no car, fuck! This reservation has been made a Month ago, so don't tell me that there's no car for us! And the bad thing there is 6 people waiting, were third in line. From 520 pm up to now 7:36pm! Wow, we call the customer service and no one is answering their phone too. Don't waste your time in this company. read more

It's a criminal organization. They overcharged for several days use AFTER I turned the car in. Based on others I have talked to they do this to almost everyone. I tried to file a claim but they just sent me form letters even after I sent them a receipt showing I turned the car in on time. Both Dollar and Hertz at Norfolk Airport are run by criminals. They will take your money. read more

1 star for the poor guy behind the counter doing his best. Otherwise, horrible. While my kid held my place in the 1.5 hour line, I shopped around at other rental car companies to no avail because I needed a 7 seater. They had plenty of sedans though. Enterprise employee told me Dollar/Hertz always overbooks. I will never book through Dollar/Hertz again. read more

If I could leave a zero I would.... Rented a car and wasn't full of gas, tire light was on and the transmission slipped and should have never been rented... called for an exchange and said yes with no issues, told me to go back to airport and they'll give you another. They wouldn't give me any head of line to get new car, waited over an hour for an exchange and no I'm sorry lemme help you out for the inconvenience. Horrible experience, everyone I was waiting with was also complaining about having a reservation and waiting over an hour for their car! DO NOT RENT from these guys. Literally, 99% of reviews are 1 star.... Pick another company read more

If I could give a negative number I would. Booked my car, paid prior to arrival. No cars were available!! Waited 2 hrs, never got a car. Isn't it fraudulent to rent cars you do not have? Do not rent from Dollar at Norfolk International Airport. read more

Horrible...reservation but made to wait 2 hours before cars were ready. Can't take an Uber to my hotel cause it's too much for them to call you and let you know your car is ready so you have to sit and wait. And wait. And wait. If you ask them how long or how many cars do expect in the next hour...they just say "you can call my manager" hey Dollar...great job. I read more

They take your money & reservation but won't have a car for you. You will wait hours and hours for your reserved vehicle. Don't rent from these criminals. read more

Norfolk VA airport. Worst experience. Waited in line for 2 hours and took first available car. It was electric and only had 15 minutes of charge. Needed to return to the counter and wait until another car became available. They had combined a couple rental car companies together, but added no extra staff. They couldn't process and clean cars fast enough. I was given an upcharge for the electric car, but it was never refunded when I finally got a gas car. The service people were doing the best they could. But it was not professional of the company to create this situation. read more

I waited an hour to get checked in and I've currently been waiting over an hour to get my car, along with a long line of others. I have no idea when, or of, I'll get a car. Hertz customers are getting preferential treatment over their newly acquired Dollar Rent a Car. Im tired and want to get to my hotel! Don't even think about wasting your time at Dollar. read more

I actually chose Dollar over Budget and I'm seriously regretting that decision. It's close to an hour and I still don't have a car. There are at least 20 people waiting around for a car. One of the worst rentals car experiences ever....and I rent a lot of cars bc I travel often. read more

I forgot an item in the Dollar rental car and went to the desk to ask the woman for assistance. She told me I could only submit a claim online and was not going to look in the back office for me. I received an email stating the item was not found even though the item is still listed on the found item list. read more

How does Dollar (Hertz) and all the rental companies at ORF airport continue to operate under subpar conditions to the customer? Is corporate that oblivious to the hassle and wait that people are experiencing at this airport? The understaffing? Today I arrived after 10 hours of flying only to wait another 2.5 hours after scheduled pickup time for a rental car. I had an advanced reservation for a specific pickup time, but sadly that means nothing these days. Unacceptable. read more

Horrible rental car experience! Upon arriving the dollar rental car counter, it was empty with a sign saying go to Hertz. No explanation, it just said go to Hertz. Upon turning to my left, looking over my shoulder I saw a line half way down the airport terminal. This was the Hertz line and I was in informed that Dollar line was now a part of this line. Two and a half hours later I was leaving the airport in the rental car that was set up through Dollar Car Rental. Two grandchildren under the age of 3 years, my wife, som and daughter in law had to witness this total lack of concern on the rental companies part.2.5 hours waiting in line after a six hour flight, we'll anyone reading this will know the level of frustration that existed with this situation. After reading many other reviews, I guess we should have expected this interaction to occur this way. It goes to show you that being the least expensive is NOT ALWAYS THE BEST SITUATION when it comes to goods or services. In this situation you get what you pay for....NOT A PENNEY MORE!!! read more

Rented in Norfolk Va International airport. Not a happy renter ! Rented a 2021 Nissan Altima, the change oil light came on, change battery to the key remote came on, the car was dirty, poor condition the car rims were all scratched up, dents all over the car, the car was in a few fender benders, It didn't feel like a rental, it felt like someones old car that was not taken car of, we didn't feel safe. I will never rent from them again. There customer service sucks!! I spoke to a supervisor who offered me no compensation . read more

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Should not have to wait 2-3 hours for a reservation pick up. Unacceptable business practices that expect you to be ok with. Will never use again read more

Waited for an hour with a reservation. Finally made it to the counter no cars have to wait. Line was 16 people deep. Don't recommend this rental at this location. read more

It's a Saturday afternoon. I've been waiting in line for an hour and a half and counting for my car rental. There's still 20 people in front of me. Dollar line is closed. Thrifty, Dollar and Hertz are all in one line and only one agent is working the counter. Where are the employees for these businesses? Customer service by phone is unhelpful and rude. If you're coming to this airport and renting a car, beware. You'll wait longer than your flight to get here. read more

Dollar Rent a Car - Folks waiting behind me for their car rental. - Car Rental Near Me - Norfolk, Virginia

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Not enough being done for folks with standing reservations... I recommend two folks running each counter.... Whats going on here?! You knew we were coming read more

Dollar Rent a Car - This is 15 people waiting at hertz for an hour for one person after a 3 hour flight... there was a sign for dollar saying go to hertz - Car Rental Near Me - Norfolk, Virginia

Thanks dollar. Flight delayed spent hours in lines missed an entire day at the airport because of American Airlines ineptness. Now we come to this. No one at the dollar kiosk and being told to go to the hertz desk. Gees. read more

Dollar Rent a Car - Car Rental Near Me - Norfolk, Virginia

MILITARY DO NOT USE! HORRIBLE SERVICE. I would not give this place even 1 star, had to in order to post review. Their customer service skills are absolutely horrible. I had a previous reservations and was told I had to sit and wait 45 minutes, an hour and half later I was given a piece of junk. the front desk lady had a horrible attitude and acted like I was in the wrong having to wait so long to get a vehicle. Not to mention I am active duty, I am confident that a large percentage of their customer base is military. DO NOT USE! read more

We had a reservation for a SUV. We arrived and were told we had to wait until one was turned in. They should not be able to rent a car that they don't have. We've been waiting an hour so far. Save yourself the hassle and go somewhere else. read more

I sure wish I'd checked these reviews before booking! It's taking longer to get our car than it took to fly here!! Dollar/Hertz/whoever...fix your business! Although, you've lost us forever. read more

Do not rent a vehicle from Dollar rental car company. This was a terrible car rental experience and the customer service is the poorest. They don't honor the rental car agreement and price. They tacked on random fees with no explanation for the charges. read more