Super easy. I decided to go through my USAA perks to rent a car and they offered Hertz as an option I got a reasonable price and I made my reservation for the next day. I waltz inside and just waited 30 minutes on the side and they had a vehicle ready for me. Cheap and convenient. During my rental return it was easy and clear, i parked the car unloaded my bags and they just scanned the code and I was clear. Mind you I flew in and out in the evening and on a weekday so I didn't wait to long and expect a longer wait because it's an airport. If you want less than 10 minutes then look at a place outside of the airport. read more

If I could've given this experience 0 stars I would. My friends and I flew into the Norfolk/VA beach area Thursday for a friend's birthday weekend in Hampton. Our flights arrived at 12:30 we did not receive our car until 3:30. Staff was not apologetic or understanding about the wait time, the manager Samantha was not solution oriented or helpful in the slightest. We booked a midsize suv and were offered a Nissan Altima. Our only positive and helpful encounter was in the garage with Courtney when she made right of our reservation and getting a Jeep Grand Cherokee for us; but otherwise book with anyone else because our Hertz experience in Norfolk was deplorable read more

Hertz Rent A Car - Car Rental Near Me - Norfolk, Virginia

1,500 for three day rental. I did rent the day before, but this was because my wife gave up on trying to rent because picking up car took so long a few days earlier. I also paid $250 to delay our drop off as our flight got delayed flying out. That is $250 to extend rental 2.5 hours. Can you say gouging? read more

We had reservations at budget Rent-A-Car, which is part of the Hertz company. They had no cars and a long line of customers that needed cars. We had to wait over an hour and a half for a car. The counter folks were doing the best they can with irate and angry customers needing cars - all had reservations. Husband was very angry that we had to wait so long just for a car. I don't understand m, this happens every holiday (Thanksgiving, Christmas, New Years, etc) you have a number of reservations, you have cars to fulfill or to project and still Hertz fall short as always!!!. Dissatisfied with everything that they do. read more

Hertz Rent A Car - A dozen angry Hertz people with reservations and NO cars!!!! - Car Rental Near Me - Norfolk, Virginia

So incredibly slow. I'm sure they will say it's because of staffing issues like everyone else but I have never had to wait this long for a car. Only 1 and sometimes 2 people at the counter helping people. Don't bother asking for an upgrade, probably won't happen. read more

Waiting for car keys with several others. How do you not have keys for cars you rented

Same as all the other reviews. Standing reservation, and 20 people waiting because they are "sorting the keys". Been waiting for over an hour now. Worst Hertz experience I've seen across the country. Do NOT rent hertz at ORF read more

So I decided to rent with Hertz as they are IMO a reputable car rental company, compared to others. The line was unbearably long as there was a large group ahead of the rest of the line and instead of having one agent attend to them and keeping the line moving, all agents were tied up for about 15-20 minutes getting them sorted out. The car I got still smelled of weed and hand minor damage though it was a "brand" new car. Not a bad experience, I just expected more. read more

I would give them less that 1 star if I could. We have a reservation, doesn't matter. There are no cars even though they took reservations and payment. This stinks. If have an appointment, you will not make it. If your family member is sick or dying, doesn't matter, you don't have a car. When asked if there were offices off site to switch to, they said "No, this is a global issue". They offered absolutely no help. read more

I've rented cars for decades and never experienced something this petty and unprofessional. I handed over my ID and placed my credit card on the counter, on her side, after she asked for it. The agent--white woman, heavyset, wearing a white shirt--looked at it and said, "You can hand it to me." She was two feet away, closer to the card than I was. I calmly said, "It's right there," and she refused to touch it. Instead of completing the transaction, she pointed to a newer employee (already helping someone else) and said, "She'll help you." Then--as I was walking away, she gave me a fast, sarcastic "goodbye" wave and walked off. When I asked for her name, she told me "Dianna." Based on her tone, the delivery, and the fact that she had no visible name tag, I strongly believe the name was fake. The manager? Allegedly in the back room. Never came out. No accountability, no professionalism. This wasn't just bad service--it was a bizarre, unnecessary power move. And after reading other reviews here, it's clearly not an isolated case. This location has a pattern of mistreating customers, and nothing seems to change. I have already contacted Hertz corporate and am currently awaiting a response. If they don't take this seriously, I will be sharing this story across every available platform, including: * Yelp * Google Reviews * Better Business Bureau (BBB) * X (formerly Twitter) * Facebook * Instagram * Reddit * TikTok * LinkedIn I will tag Hertz, the Norfolk airport, and relevant travel forums to ensure visibility. Enough is enough. read more

Please do not go to this establishment or to dollar. They try and push you into getting their FPO option which they boast that their fuel prices are cheaper than out in town. What they do not tell you is that they charge you for a completely empty tank of gas upon your return and if you have any fuel in your tank they truly do not care. I returned my truck with a full tank which costed well over $80 and upon return they charged me $87 for fuel and stated they could not refund me the money. This company has substantially dropped in service and no longer looks out for the customer. Please I kindly ask you to go somewhere else because they will rip you off or at least do not make my mistake and take the FPO option as it is a horrible scam and they do not tell you to return it completely empty and I mean completely empty! read more

This is the airport location. Pure chaos every time. Apathetic, surly staff. Dirty cars with stains on the seats and smell like cigarette smoke. No Hertz Hold attendant in the garage. Just an absolute embarrassment for Hertz. read more

Got dirty car. Poor customer service. Person said they didn't care if outside was dirty. Had question about after hours drop off. Phone just rang. Someone picked up and placed on hold. Then hung up on. Same thing 3 other times. After 45 minutes of this , someone answered. Was told they do not have after hours drop off. Unbelievable. Their office closes at 5. I would never rent from them again! read more

Don't rent from Hertz ever, and especially not the Norfolk Airport location. My ten year old daughter and I waited 2.5 hours in line for our Tesla Model 3 that was booked four months in advance and checked in five hours earlier. We finally got to the front of the line at 11:05 on a Sunday night and they didn't have the car I reserved. She offered me a low-end SUV to replace the EV I reserved. Because nothing says fuel economy like a crappy SUV. I ended up with a disgusting, cigarette-smelling, body-damaged Honda Accord with vinyl seats. I was so tired by the time I got to the car that I just drove out with it. The woman at the counter told me to call the 1-800 number for Hertz to get a credit on my rental since the car I got was less expensive than the car I rented. I called and was told that Hertz "No longer takes phone calls about these issues" and that I needed to fill out a form to get a contact in 3-5 business days. The woman on the phone let me know that I could call a local Hertz to see if they had a replacement. I called the airport Hertz in Salisbury MD, but the phone number wasn't working. So I called the next one in Salisbury and was told that they don't have any cars. This is by far the worst customer service experience at a car rental place I have ever experienced. I'm gonna file a BBB complaint and any other options I can consider, but based on the reviews. I'm guessing Hertz just doesn't care. read more

Hertz Rent A Car - The line at Hertz. This was after 30 minutes... - Car Rental Near Me - Norfolk, Virginia

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AVOID AT ALL COSTS!! I made reservations a month ago. When I got here, they said it would be 30 mins before I could get my car. Why? Why, if I told them a month ago I needed a car, do I have to wait at all? Well, here I sit, an hour in. They could have BUILT me a car by now! Hertz is trash. Do not bother. Your time is far more valuable. Too bad they dont see it that way. read more

Hertz Rent A Car - Car Rental Near Me - Norfolk, Virginia

Do yourself a favor and rent from any of the other car rental options at ORF. Been to this Hertz twice and it's the slowest, rudest Hertz I've been to. Will not be back read more

Well at least they are consistent. Horrible in every way. Again. For the fifth time. Understaffed, rude, slow and ran out of cars.

Horrible service. Checked in and now have been waiting 40 minutes for the car. Not sure why it takes so long. They apparently have to bring the cars from another location. read more

This has to be the absolute worst hertz rental location in the US. They take you at the desk the you have to wait in the lobby for you name to be called like a lottery. Totally unsatisfactory for a business where reservations are required. And to too it off they even have a cars available sign!! N read more

Like all of the other reviews, I stood in line for over an hour. Who is managing this place and why, after months of reviews hasn't anyone done something about the total lack of management or the slightest bit of concern for customer care. Someone at an executive level needs to address this out of control mayhem. What could you do differently, fire the management staff and start over. read more

It took us over an hour to get a car in Norfolk. All others were waiting too. This was a horrible experience.

This place made me wait 2 hours for a car. I arrived 30 minutes early so I would be on time for my car pick up. The employees stated they didn't have cars to fulfill rentals. The cars were being given out depending on the type of rental you reserved. The rental wasn't even cleaned. There was white stains in the passenger. The tank wasn't filled up either, by the time I got to the light the gauge was under the F. It's the airport car rental so there's not much that you can do. The customer service was rude as well when returning, the hertz drop off line was packed and filled, so I pulled up to ask a question and was told to keep driving around until a spot opens up. read more

Hertz Rent A Car - Long line of people waiting - Car Rental Near Me - Norfolk, Virginia

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So Hertz does not have any cars available despite not having a prepaid reservation and they've said it will be probably more than 30 minutes before they can get me a car. Not happy. 45 minutes and still waiting with a dozen other unhappy attempted customers. read more

Not one positive review for this company. Won't serve you if you rented the car same day you're picking it up, even if you've paid already. Sooo many hidden fees, over doubling the price once you arrive after booking online Over 2 hour wait for car once arriving at the airport Agents have terrible attitude , are rude & not helpful at all. 0 star experience. Would have rather walked at this point. read more

Hertz Rent A Car - A line of people that have been waiting to be helped for an hour - Car Rental Near Me - Norfolk, Virginia

I would give them zero stars if I could. This is hands down the WORST rental experience I've ever had. I booked my res five months ago, and I've been waiting well over an hour. They can't give you any idea when your vehicle will be ready. They've caused me to miss a very important appointment. DO NOT rent from Hertz. I know I'll never rent from them again. read more

Myself and about 50 other people have been waiting for vehicles that were reserved but nothing has been given to anyone. I got off my flight at 11 pm and it is now about to be 1 AM. The staff don't care there was a man on a wheelchair who was complaining and they just smirked and ignored him.... Companies don't care about customers around here I guess. read more

This place should be avoided at all cost. I have no idea who is managing this place but they should be fired immediately. The wait to get to the counter is long, only to find out that there are 50+ people already waiting for a car to be brought in. Use any other company. Spoke to several that had been waiting over 3 hours already... called and cancelled booked with another company there....left with car minutes later. After talking with others this is absolutely the norm here, don't be fooled thinking it's a one-off. read more

Recent rental for 7 days. Checkout staff at the counter were super nice. However, watch your final bill like a hawk. Hertz arbitrarily slaps extra fees on after the fact. Got charged for gas on an EV rental, then a week later an email stating I "activated the toll reader". Both untrue. Avoid Hertz if you can. read more

No one answers the telephone. Incorrectly charged my personal card that I did not authorize on my business travel and incorrect fuel charge. Had to wait 30 min to get my car even tho I had a reservation and gold member. Waiting for a call back to resolve but I'll be disputing the charges. read more

Do yourself a favor and choose another company. Unless you want to spend the equivalent of a 3 hour layover waiting for the car you reserved and paid for weeks in advance read more

We went to check in to rent your car then they make you sit and wait for the car to be ready. They cant tell you how long it will be there is a list of people ahead of us that are waiting also bad service here . read more

Worse hertz counter ever .poor service cars dirty not ready gav a customer in front of me an elec vehicle with 3 miles of charge left.dont use them ever read more

An hour wait when you get here. They say. Then that turns into another hour. Blame a car accident but my Uber can get here in three mins. I don't understand how reservations work. We are past COVID excuses. read more

Very unorganized for Hertz. As a Gold member I had to wait 20 min while they found a car even though I made a reservation weeks ago.

What's the point of making a reservation if you don't have the car available? Booked over a month ago. read more

The worst hertz I've ever encountered. And not just a one off bad experience, consistently bad each time I book here. My car class is never available, they don't want to reduce the rate to available car class and there is always a wait on your vehicle beyond the reserved pick up time. Should not be this difficult. For context I booked a Yukon/tahoe 7 seater and they put me in a Hyundai Tucson with cloth seats. read more

Ridiculous service. Early online check in via App and still car is not ready because they can't support cleaning cars in time for pick ups. Why even rent ahead and check in online if car isn't ready for pick up. Other companies counters are clearing their customers straight to vehicles. Not doing Hertz again read more

Honestly the worst rental car company to do work with, I pre booked a car 2 weeks before arriving. When I arrived at the airport there was around 75 people (no joke) waiting for a car. I was told by some people that they had been there for 3 or more hours. I could not wait that long so I had to cancel and go through Avis at same airport. After 3 weeks I still have not got a refund back, for the 50% down. They had no cars though and they said it would be a few hours, to me that negates the contract because they couldnt provide a car at the time I set up my reservation for. I will NEVER work with Hertz again and strongly encourage you to do the same. read more

Awful out of all the rental car places this was the only one with a line moving snail pace. Took about 45 minutes even for people who did fast express pick up. You're better off just renting with one of the other companies. read more

Reserved a car in advance, along with several other school customers, there's a way of at least 50 people all waiting over an hour to get a car. I'm told this is typical at this location in the airport. Gold level member with hertz did / does not make any difference read more