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Budget Rent A Car

1.2 (223 reviews)

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6 months ago

Budget primer doesn't work here. Absolutely no 24 hour turning posted on window. Had to come back in am.

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25 days ago

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1 year ago

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7 months ago

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8 months ago

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10 months ago

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11 months ago

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9 months ago

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9 months ago

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1 year ago

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11 months ago

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10 months ago

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9 months ago

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1 year ago

Zero rating! Waited over 3 hours for a car after reserving one over a month ago! Shameful!

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10 months ago

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Ask the Community - Budget Rent A Car

Review Highlights - Budget Rent A Car

They saw that I had a "Fastbreak" account and directed me straight to the garage.

Mentioned in 3 reviews

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National Car Rental

National Car Rental

3.3
(72 reviews)
1.2 mi

I love renting from National, mostly because of their amazing and friendly customer service, but…read morealso because of their Emerald Isle. So, when I got here and learned I needed to go to a counter, but they had a large fleet of cars and this was a larger airport, I wasn't too happy. But the service was very nice. I prefer to look through vehicles rather than having them select for me. In this case, I have top tier status with National and the guy before me with non status (comment was made about it being first time with National) was offered an "upgrade" and given a vehicle I would have chosen from the Executive Emerald Isle. When I get there, I'm offered a Mitsubishi Eclipse. I immediately said "No!" It took him about 5 minutes, but he found me a mid-size SUV, which is all I wanted. They should reserve the "upgrades" (if that was truly an upgrade the previous guy got) for those of us who rent on such a regular basis we're truly entitled to them based on our status. Then when I went to get the vehicle and noticed the size of their fleet, I realized there's no reason this location doesn't offer the Emerald Isle. I rent from many larger airports as well and many many tiny airports and understand why they need to do counter service versus the Emerald Isle, this location shouldn't have counter service. All that being said, the car was great. The service was fine. And I was out pretty quickly. As for National's customer service, one of the most annoying things is when I write a mediocre review like this they post this typical response: "...we would like to know more about your experience. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you." But they make it nearly impossible to contact them, so it's very insincere. If you want to reach out to me, PM me on this site, rather than posting these canned replies.

Disappointed that the service is not standard for National executive members nor any National…read morebusiness members where you skip the counter, chose your car (any reserved car in the executive aisle) and drive off (after a quick scan). Here, you have to go to the counter, present all the same info they already have, they had no cars, so they gave me some Mazda suv. Filled out the documentation got the keys and then drove off. Drop off was fine.

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National Car Rental
National Car Rental
National Car Rental

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Hertz Rent A Car

Hertz Rent A Car

1.8
(161 reviews)
1.2 mi

Super easy. I decided to go through my USAA perks to rent a car and they offered Hertz as an option…read moreI got a reasonable price and I made my reservation for the next day. I waltz inside and just waited 30 minutes on the side and they had a vehicle ready for me. Cheap and convenient. During my rental return it was easy and clear, i parked the car unloaded my bags and they just scanned the code and I was clear. Mind you I flew in and out in the evening and on a weekday so I didn't wait to long and expect a longer wait because it's an airport. If you want less than 10 minutes then look at a place outside of the airport.

If I could've given this experience 0 stars I would. My friends and I flew into the Norfolk/VA…read morebeach area Thursday for a friend's birthday weekend in Hampton. Our flights arrived at 12:30 we did not receive our car until 3:30. Staff was not apologetic or understanding about the wait time, the manager Samantha was not solution oriented or helpful in the slightest. We booked a midsize suv and were offered a Nissan Altima. Our only positive and helpful encounter was in the garage with Courtney when she made right of our reservation and getting a Jeep Grand Cherokee for us; but otherwise book with anyone else because our Hertz experience in Norfolk was deplorable

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Just some of the damage on my rental. It smells awful too. Stench of cigarettes.
Just some of the damage on my rental. It smells awful too. Stench of cigarettes.
Hertz Rent A Car
A dozen angry Hertz people with reservations and NO cars!!!!

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A dozen angry Hertz people with reservations and NO cars!!!!
Budget Rent A Car-Truck

Budget Rent A Car-Truck

2.4
(36 reviews)
1.4 mi

Seattle to Columbia great heater great tires top off very easy smooth ride my stops Stockton, Las…read moreVegas, Salt Lake City, Kansas City, Memphis, Tennessee, Detroit, Baltimore, Columbia, Maryland storage and lodging in Annapolis Navy base

Avis employ I spoke to Freddy 47095…read more Avis Lied, Took My Money, and Made Me Miss My Best Friend's Funeral -- Disabled Veteran Treated Disgracefully If I could give zero stars, I would. What Avis did to me over the past two days wasn't just bad service -- it was dishonest, careless, and emotionally devastating. I am a disabled veteran, and because of their incompetence, lies, and refusal to do the right thing, I missed the funeral of one of my closest friends. Here's exactly what happened: I made a reservation for October 1st at 2:00 PM at the airport location. Before I even arrived, Avis had already charged my card for the full amount of the reservation . So when I got there, I was completely blindsided when they suddenly told me I needed to present a credit card to get the car. The only reason I was blindsided is because they had already taken my money -- they were happy to charge me first, but had no problem giving me it back especially after the full amount was already charged and enough on the card for a deposit. Then, the staff told me they can't help and to call the reservation line where they told me another location had another car waiting for me and that they would change my reservation for me . I did not cancel anything -- they changed it themselves and promised I'd be taken care of. Trusting them, I spent money on Uber rides to get to the second location. When I arrived, I found out it was a blatant lie -- there was no car waiting for me, they were actually completely out of cars and this is not even 20 min after getting off the phone with the reservation line. And no one cared. Instead of helping or taking responsibility, they shrugged it off and told me to come back the next morning with my debit card with 300 dollars deposit , assuring me that if I showed up at 8:00 AM, when the store is supposed to open, my car would be ready and waiting. So, I did exactly what they told me. I showed up at 8:00 AM sharp the next morning, expecting my confirmed reservation to finally be honored. But when I got there, the location wasn't even open yet. I had to stand outside and wait for someone to finally show up. When they did, I was told -- yet again -- that there were no cars available, the only option they gave me was wait until someone drops off a car. I waited, still holding onto hope that someone would make this right. After all that waiting and a vehicle finally showed, during check out and running my card AGAIN for a reservation they finally told me I couldn't rent a car at all because I didn't pass a credit check -- a credit check that was never mentioned to me at any point during this entire ordeal. I brought everything that I was told required. By that point, Avis was holding hundreds of dollars of my money, and when I asked for my funds back so I could try to book a last-minute flight or another rental elsewhere, they flat-out refused. I was told I'd have to wait 5-7 business days to get MY OWN MONEY back. I didn't have enough left in my account to make a third reservation or buy a plane ticket. I was stranded. Because of their lies, lack of communication, refusal to return my money, and total mismanagement, I missed my best friend's funeral. That is something I will never get back. Two full days wasted. Hundreds of dollars tied up. Multiple Uber trips paid out of pocket. Hours spent waiting, being misled, and emotionally crushed. Avis didn't just inconvenience me -- they caused real harm at one of the most difficult times of my life. This company is an absolute disgrace. Their management is incompetent, their communication is nonexistent, and their customer service is cold and indifferent. If you're reading this, do not trust Avis with anything important. They'll happily take your money in seconds, lie to your face, and then leave you stranded while they hold onto your funds for a week. Avis didn't just ruin a trip -- they robbed me of the chance to say goodbye to my friend. I will never forget this.

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Annapolis Navy base
Annapolis Navy base
Waiting for large accommodations, Annapolis Navy base
Waiting for large accommodations, Annapolis Navy base
Banking and Navy Federal

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Banking and Navy Federal
Avis Rent A Car

Avis Rent A Car

1.4
(207 reviews)
0.7 mi

Avis Rental Norfolk Airport wait time is almost equivalent to DMV wait time. I booked a car a week…read morein advance for pick up at 12:00pm. When I arrived there was no line but I noticed a lot of people standing around. I checked in at the counter around 11:30am. I was told to have a seat and they would call me when they have a car cleaned and ready. It is now more than an hour later and I am one of the people standing around ! still waiting.

I was recently on vacation in Tampa, Florida (May 26 - June 8th). I rented a vehicle from Avis in…read moreNewport News, Virginia for 2 weeks. The cost of the rental was $865. Unfortunately, I had an accident on May 31st, not vehicle related, that prevented me from safely operating a vehicle I contacted Avis customer to determine if I can drop the vehicle off early at Tampa International Airport. I was informed I would not be liable for the unused week, however, the fee maybe higher due initial rates quoted were based on weekly rental. I agreed, dropped the vehicle of at the Airport with the Avis attendant on June 1st. While getting out of the vehicle, I asked the attendant where was the closest wheel chair and the location for the area to call an Uber. The attendant stated the wheelchair was inside the airport and I would have a long way to go to get to the Uber pick up zone. On crutches, I got out of the vehicle. The attendant, which was now working on the vehicle that pulled in behind me, stated, I can drop you off downstairs and you can call an Uber from there. The attendant drove me to the Transportation Shuttle area near the rental car garage(in the rental car I dropped off) and dropped me off where I called an Uber to take me back where I was residing. The issue I have been having with Avis is that they are requesting a paperwork from the return of the vehicle. I never went into to the airport and do not have documentation that the vehicle was returned on June 1st. I did call them on June 2nd, and was told it would take 24 to 48 hours for the system to process the return. I ended up flying out on June 6th. Avis adjusted my rental agreement from May 26 to June 6th, resulting in a bill of $1933. I have been in contact with Avis since June 10th and continued to get the run around. I have provided them a gas receipt and a copy of the Uber receipt. They are asking for a rental return receipt and I do not have that.

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The upgrade that was dirty and the the battery died. The service light was on
The upgrade that was dirty and the the battery died. The service light was on
Dents in door
Dents in door
People waiting in line with one agent at the counter.

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People waiting in line with one agent at the counter.
Dollar Rent a Car

Dollar Rent a Car

1.1
(69 reviews)
1.2 mi

This review is for an early morning rental pick up. I didn't read the reviews until after I…read morereserved a car and was worried I wouldn't have a car to pickup. I'm thinking a 7am pick up almost guarantees you a car since that's when they open. Customer service was beyond lacking. I got there around 6:50 and saw employees in the back. I stood in line and know they saw me. Without saying anything (even "hey, we open at 7. Be with you then.), one employee closed the door. It doesn't make you invisible. I know you're in there. At 7:01, the employee comes out and proceeds to start up the screen. There was another customer in front of me and then it was my turn. The only words spoken were commands to get through the rental process. Then I'm handed keys and a location (A-##) and left alone. What does A-## mean? How do I get there? No more information to spare, I start walking and eventually figure it out. Non-existent customer service, rude, and unhelpful. I see why this location has difficulties with satisfying their customers. I gave 2-stars because I did get the vehicle I reserved quickly, which is more than it seems most customers get. ‍

This is the most BS car rental place ever! I rented a car using my miles from American Airlines…read moreand was told that a $200 hold would be placed on my card for the car. I was only in town (Norfolk, VA) for a few hours. Picked up the car at 1538pm and returned the next morning at 0500 for my 0700 flight. I was charged $255 as they stated this short amount of time was equivalent to two days charges at $100+ dollars a day. I would NEVER rent a car for that much per day and I travel all over the world! I verified at the check-in counter that my miles had taken care of my one day rental and that I was good to go. So being charged outside of my miles, which I also lost, and for TWO days (and I had the car less than 24hrs) is absolutely ridiculous. Also, I used a lot of my points to reserve an SUV, but upon arrival, they didn't have any so I had to settle for a smaller sedan. I will surely let ANY and EVERYONE know to never use Dollar/Hertz for their rental cars again!

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Lots of frustrated folks
Lots of frustrated folks
Crazy line due to Dollar being cheap asses!
Crazy line due to Dollar being cheap asses!
Dollar Rent a Car

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Banister Nissan of Norfolk

Banister Nissan of Norfolk

2.4
(108 reviews)
1.2 mi

first and foremost I want to thank Quan and Derek for the work that they do. there more I just…read morecan't remember there names. however, professionalism over the top. not only did they help us resolve the issue we had with our car, got us into a better car that also made it more affordable. they showed how a team cares for people and their customers by listening and going above and beyond finding a way to get you not only what you need but what you want. I honestly won't go anywhere else. you shouldn't either... don't take my word for it, check them out; ask for quan or anyone he recommends.

First, I have bought 5 total vehicles from Banister and have had several family in friends, 4 in…read moreall, buy from Banister on my recommendation. I've always been happy with them but my recent sales experience is bad. I was flat out lied to and none of the the discounts or KBB values were honored. I was in a pickle and needed a vehicle so I signed a good deal but was lied to on additional discounts I was eligible for even when I showed them the discounts. 1. $1000 buyer down payment assistance not honored 2. I was charged $899 for the Banister Lifetime Warranty which is supposed to be no charge to customer 3. I showed an email and text showing $2500 over KBB for trade, they didn't honor it! None of this was honored, none. I didn't raise a stink because I thought I was getting a good deal yet I was actually told false information. Now, I know it was false and contacted them, to date no reply, nothing at all...crickets! I am highly disappointed in Banister. This is my fifth purchase from Banister, four from Chesapeake and one from Norfolk. This will be my last and will no longer recommend them.

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Banister Nissan of Norfolk
Back side of add with scratch off making it look like it won 85" TV
Back side of add with scratch off making it look like it won 85" TV
Banister Nissan of Norfolk

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Budget Rent A Car - carrental - Updated July 2026

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