Our rental experience was just amazing! Mr Toney definitely has the customer's satisfaction at…read moreheart. He will tailor to your specific needs. We rented a very nice and comfortable minivan. We didn't have any issues with our rental. It's rare that you find a business that's professional but personable. Thank you so much to the wonderful people at D C T Auto Rentals. We will most definitely be using you again in the near future. The next time you need a rental go ahead and give them a try. You will not regret it. Warmly,The Anderson family

From the owner: We offer Premium rentals for all occasions: Business travel, Vacations,Special events…read more

Imagine going to rent a car only to be confronted with a CSI scene. The car was splattered with…read moreblood down the passenger side and over both door handles and doors. Dont know if human or animal but definitely blood. When I questioned the biohazard, the associate, Ryan, looked at me and said, "I guess we can wash it off if you really want." Like how is that a question and in what world is this okay? He was completely indifferent. I asked for a different car and he responded with "I am afraid we can't rent to you." He then walked off. I was absolutely dumb-struck. At the end, they ended up washing the car and I rented it but not without a great deal of intervention(2 hrs worth). Do NOT expect good customer service nor a clean and biohazard free experience at this location. The manager also never reached out.

Airport location. The cost was $262. Why is my credit card charged an additional $1,846.75. Seven…read moredifferent charges over three -four day period. I've called three times to get this fixed.

I strive to be a low-maintenance traveler, no matter whether I am traveling for business or…read morepleasure. I've been an Alamo Insider member for many years, a membership that usually provides me the ultimate convenience upon landing--walking straight to my assigned car and heading out on my trip with zero friction, and I reserve my vehicle ahead of time using the Alamo app. While Alamo typically nails this "easy" experience, my recent stop at the Raleigh-Durham airport didn't quite deliver the "easy" experience I've come to expect. Upon landing, the Alamo app indicated I'd still need to visit the counter for a car assignment. RDU still requires travelers to board a shuttle bus for transportation to the rental car lot, but thankfully, the buses run frequently so we didn't wait long. When we arrived at the lot, I was mildly discouraged to see a line snaking out of the office with only one customer service rep on duty. However, kudos to the on-duty manager for quickly recognizing the queue and offering to process several reservations at the adjacent National desk. The customer service rep who helped me was great at getting our trip back on track -- I had my license, credit card, and reservation number ready-to-go and they didn't try to push any "add-ons" like the collision damage waiver or satellite radio, which I appreciated (but am sure that Alamo's corporate overlords at Enterprise Holdings will be disappointed to read). I was, however, somewhat frustrated they didn't have the full-size hybrid sedan I originally requested, especially since I had a lot of driving to do. (At this point, I'm reminded of the Seinfeld episode where Jerry exclaims in exasperation: "You know how to take the reservation, you just don't know how to hold the reservation. And that's really the most important part of the reservation: the holding!") I was initially assigned a Kia K5 from a lower vehicle class, which showed significant wear and tear and several dings upon inspection. When I returned to the office to request a different vehicle, the rep handled it professionally and quickly found a 2026 Toyota Camry hybrid with less than 3,000 miles on the odometer. The rest of the rental went smoothly -- the nearly new Camry performed perfectly and the drop-off process was a breeze. While it wasn't the "straight to the lot and go" experience I usually enjoy, the staff's hustle, politeness, and willingness to fix the vehicle issue was definitely worthy of a 4-star review.

Located right outside RDU terminal 2, shuttle ride is 5 minutes. Picked up my car very late and was…read moregreeted by Vincent who was manning the night desk. He was very pleasant and helpful. Upon returning my car at 0400 Vincent was there to receive me. Cheerful and upbeat. Handled my return quickly.

This location is 24 hours it says other wise on the website almost missed my flight. Because I…read morethought 4:30am

This might be the worst National Car Rental I've been to. With Airports, these offsite facilities…read moresuck, especially if the shuttle is slow. I reviews this a few years ago and wish I didn't have to use this location. I'm a National Executive Aisle member and the fact that the cars are outside is the worst. My last visit, I returned a vehicle and there were so many people waiting for a shuttle it was total madness. Nowhere to stand, complete mayhem. Get it together National, and RDU. Update to a modern facility or get more shuttles!

Only used the Hertz rental in Raleigh if you absolutely hate yourself! :(…read moreIf I could give the Hertz rental car, Raleigh Airport, North Carolina, less than a one star I would. Their system would not work. I could not get my car. Then I find out that they don't have the car. Then they can't get me into any car that is the correct size. When they finally find one car that is the correct size of what I already paid for... They tripled the rental price! Almost an hour wasted for absolutely nothing. The line of people waiting is probably about 18 people long and most of them have been here the entire time I have. All of their gates are shut down to get out of the lot except for one a rude gate attendant!

Is this the one closest to the airport? This review is for that location. We arrived pretty late,…read morebut their customer service was excellent! The best yet for any of their location! Not sure if it was time of day or because of the GOLD membership! There was quite a bit of people coming for their rentals! Thank you for having rental ready upon arrival!

Blaine gave our group a fantastic customer experience and singlehandedly saved our trip. After…read morereserving a 12-person van over one month in advance with the Durham location, not one of 6 other locations in the area could honor our reservation or were willing to assist with a solution. Blaine stayed 15 minutes late for us, handled our reservation smoothly, and was an incredibly nice and helpful person. If you come to Enterprise, ask for Blaine to assist you!

I came to rent a car and wanted to add my sister as a driver. We always rent together, and she uses…read morean American passport and an international drivers license because she lives abroad. Not only did they not agree to rent to her, they walked away with her documentations to a back office and disappeared for a very long time. It is not OK to take people's legal documents!When I asked for the manager to come out of the back office, the woman who was helping us said that she was the manager. She went in the back to get a verification from someone else; that person should've come to the front. Taking a person's passport away, is unsettling to say the least. When I mentioned it to the woman who had the passport and driver's license,she says "there's cameras everywhere." Well I could've rented the car alone. I needed the other driver. Well, this may have been the issue with this particular location, I will never rent from Enterprise again I went to another company.

Came in on separate occasions, and both times Tyron was excellent in helping me get the vehicle I…read moreneeded on short notice. Great customer service at this location

This is my second rental pick-up at this RDU airport location over the past 90 days. The Rental…read moreCounter Agents are very engaging and professional. When you complete the counter work, the guys on the lot, who assign your vehicle are equally engaging. If you have a vehicle preference, they go out of their way to accommodate it. Even after flight-delays and issues in the airport, this Enterprise Team makes you feel SPECFIAL!

Not sure why this location gets such low reviews. I've rented from them on my last few trips to…read moreRDU. This most recent trip was no exception. The cars are clean and the staff are friendly. Want to give a special shoutout to Kash, who gave me a complimentary upgrade this week when she found out I was in town to visit my new baby granddaughter. She really made my week!

upon arrival from RDU airport you take the rental car shuttle takes about couple of minutes until…read morethey arrive at the rental center. The day we rented our car upon arrival they were short staffed , line was very long and we waited about 40mins to pick up our car. overall car we received was okay

This is probably the most sketchy rental car I have ever been too. Here's why. I arrived there a…read morecouple days ago very tired after a long day looking for a car. . There was nobody there and it took me almost an hour to get a car. Third they are not transparent on their prices. Fourth their cars are really used, like really ( more than 160K miles). The car I rented had the engine light on. But most importantly, the salesperson I don t remember his name stole me money and some personal items that I left on the counter. Instead of calling me back, which an honest person/ business owner would have done they just say oh no it's not there. The day after he was "off" and only come once a week. I know that I forgot these things there because that was the last place I went to. Anyways, i wanted to go their to promote local businesses instead of going to a large rental car company but if you steal and treat your client like sh*t, you don t deserve support.

From the owner: Angel Auto Rentals provides personal vehicle rentals - no credit card required…read moreWe provide customer pick-up service - Raleigh only.

The worst car rental experience I've ever experienced. They are running a scam. I was charged for…read moreadditional fees ($400) without running them by me. When I asked what the fees were for, I was told "daily fees". They did ask me if I wanted toll coverage and when I asked if there were even tolls in the area I was going to in, they immediately said yes. There were in fact ZERO tolls. When I called the next day after reviewing the "fees", there is only a number that connects you to "customer support" in another country. They could not help with anything, including offering a phone number to the location. They recommended I just drive back to the location (100 miles away). Additionally, after checking in, they sent me out to find the car by myself in the dark with my two small children. When I couldn't find the car due to lack of signage, no one would help me. People just sat around and pointed while I hauled around my children and luggage giving me general directions that sent me in circles. They treated me like an inconvenience. Shoutout to the one amazing employee who finally helped. I was in tears leaving the location.

I picked up a car from the airport location and I thought I checked it well enough that I didn't…read moresee any damage. It was at night. The next morning when I was driving as the sun came up, I noticed a crack at the top of the windshield. I was alarmed but figured they already knew about it. Nope. They ended up making me pay for windshield damage. They have ghetto trash working the return lot which explains a lot to me.