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    Enterprise Rent-A-Car

    2.8 (34 reviews)
    Special Hours Closed
    Updated 2 weeks ago

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    6 years ago

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    10 days ago

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    9 months ago

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    8 months ago

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    7 months ago

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    1 year ago

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    4 months ago

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    2 years ago

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    2 years ago

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    1 year ago

    check in takes too long. shuttle us slow as well which is stressful when you need to catch a flight

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    2 years ago

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    2 years ago

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    5 years ago

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    2 years ago

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    11 years ago

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    3 years ago

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    8 years ago

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    7 years ago

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    11 years ago

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    10 years ago

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    12 years ago

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    10 years ago

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    11 years ago

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    11 years ago

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    10 years ago

    Customer service is awful here. The office is old and raggedy. Will never go here again.

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    10 years ago

    Really good outfit here. Good employees, service and value. Strongly suggest using them.

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    10 years ago

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    10 years ago

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    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    My plane was late so I didn't have time to get to the other location before closing so changed my reservation to the Mcdowell Street location.

    Mentioned in 2 reviews

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    Alamo Rent A Car

    Alamo Rent A Car

    3.8(186 reviews)
    11.0 mi

    I strive to be a low-maintenance traveler, no matter whether I am traveling for business or…read morepleasure. I've been an Alamo Insider member for many years, a membership that usually provides me the ultimate convenience upon landing--walking straight to my assigned car and heading out on my trip with zero friction, and I reserve my vehicle ahead of time using the Alamo app. While Alamo typically nails this "easy" experience, my recent stop at the Raleigh-Durham airport didn't quite deliver the "easy" experience I've come to expect. Upon landing, the Alamo app indicated I'd still need to visit the counter for a car assignment. RDU still requires travelers to board a shuttle bus for transportation to the rental car lot, but thankfully, the buses run frequently so we didn't wait long. When we arrived at the lot, I was mildly discouraged to see a line snaking out of the office with only one customer service rep on duty. However, kudos to the on-duty manager for quickly recognizing the queue and offering to process several reservations at the adjacent National desk. The customer service rep who helped me was great at getting our trip back on track -- I had my license, credit card, and reservation number ready-to-go and they didn't try to push any "add-ons" like the collision damage waiver or satellite radio, which I appreciated (but am sure that Alamo's corporate overlords at Enterprise Holdings will be disappointed to read). I was, however, somewhat frustrated they didn't have the full-size hybrid sedan I originally requested, especially since I had a lot of driving to do. (At this point, I'm reminded of the Seinfeld episode where Jerry exclaims in exasperation: "You know how to take the reservation, you just don't know how to hold the reservation. And that's really the most important part of the reservation: the holding!") I was initially assigned a Kia K5 from a lower vehicle class, which showed significant wear and tear and several dings upon inspection. When I returned to the office to request a different vehicle, the rep handled it professionally and quickly found a 2026 Toyota Camry hybrid with less than 3,000 miles on the odometer. The rest of the rental went smoothly -- the nearly new Camry performed perfectly and the drop-off process was a breeze. While it wasn't the "straight to the lot and go" experience I usually enjoy, the staff's hustle, politeness, and willingness to fix the vehicle issue was definitely worthy of a 4-star review.

    Located right outside RDU terminal 2, shuttle ride is 5 minutes. Picked up my car very late and was…read moregreeted by Vincent who was manning the night desk. He was very pleasant and helpful. Upon returning my car at 0400 Vincent was there to receive me. Cheerful and upbeat. Handled my return quickly.

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    Alamo Rent A Car
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    Avis Rent a Car - Avis and Budget in the lobby of the Sheraton Hotel, Raleigh NC

    Avis Rent a Car

    1.4(10 reviews)
    0.3 mi

    I'm a longtime Avis loyalist and business traveler. Simply put, locations with no after-hours drop…read moreoptions simply don't work for me. Hard stop. I've rented in many states at large and small locations, and I've literally never had this issue. As this was my first rental in the state, I wasn't aware that this "no drop box" deal is commonplace in North Carolina, and I wish I'd been told at the counter at pickup. But, that's on me. I've now been educated that "North Carolina is different. All NC Avis locations outside of airports have no drop boxes or after-hours returns." Meanwhile, my husband casually throws out that Fuquay-Varina Enterprise (boo!) location has a drop box, and he's used it twice. -- We're clearly a house divided on preferred rental companies. So my reply to that is-- Be an Avis trailblazer in this state! What a simple accommodation to consider, and a huge missed opportunity for added convenience for your customers. (Or do I join the Enterprise ranks when I'm in NC now? I'll have to chew on that a while.) Lord forbid someone's delayed or life happens. I showed up at 1:15PM on a Sunday, and after parking on the 5th level in the garage across the street and entering the hotel lobby, I had no way to return my vehicle, other than to go back to the garage across the street and take the vehicle to the airport and try the return process again. How's that for convenience, with a looming engagement to get to. Seriously? Charge me for an extra day, but please (for the love of all that is holy) let me return the keys after all the hoops I had to jump through while backpacking to and fro in downtown Raleigh in hopes of returning a car. It cannot be this complicated. Going forward, and as much as I can help it-- it's airport only for me in these parts. Lesson learned, le sigh. Signed, An Avis Preferred Plus member with egg on her face, and a gloating Enterprise loyalist for a husband

    Choose any other Avis in the Rayleigh area. I experienced exactly what others describe. So hard to…read morefind in this on a one way street. It isn't clear that the office is inside the hotel. I got yelled at for parking in the hotel pull in rather than the parking terrace across the street, as if I was supposed to know that. I informed the employee that when I picked up the car elsewhere it had not been vacuumed out first. He exclaimed that he did not believe that and looked at the passenger seat floor (I had no passengers) and declared that they would probably have to steam clean it and that they would charge me more. I said they better not! However, they ran my card for an additional $120. I filed a complaint with Avis headquarters about a week ago but so far have heard nothing!

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    4.1(25 reviews)
    10.4 mi

    I had a wonderful experience at the Glenwood Avenue location. 5 stars across the board. After…read moreexperiencing a fender bender here in the great south with wildlife amongst us, AAA Insurance scheduled me for a Priority Pass Appointment on a Monday morning. I was initially scheduled for a pick up from John's collision office but the owner knew how busy enterprise was and decided to drive me and another customer over. Susan assisted me and reviewed what models were in stock. I initially requested a Nissan Sentra or Dodge Charger Sedan. I also confirmed with her that I wanted to stay within my policy's daily allowance. She showed me a 2023 Mazda CX5. I found the vehicle too large for my needs and asked to see other options. I decided on a electric blue 2021 Ford Ecosport Compact SUV. I love a fuel efficient vehicle, so this was perfect for my needs. The car smelled new, did not have cigarette odor and the interior was spotless. I enjoyed the keyless entry, Automatic engine shut off, cap free gas tank, comfortable stain free seats, amazing fuel economy where $30 fills up the tank. The collision shop originally promised the repair would be only a few days but I had the car for over a week's time. I am not a fan of FORD but I really enjoyed the EcoSport. When it came time to return the vehicle Josh was wonderful and assisted me with the return. Caesar drove me back over to John's Collision and I was on the road again. The customer service at Enterprise is unmatched. I will definitely return for my rental car needs. Prices are affordable and the selection of vehicles was spot on for me.

    I came to rent a car and wanted to add my sister as a driver. We always rent together, and she uses…read morean American passport and an international drivers license because she lives abroad. Not only did they not agree to rent to her, they walked away with her documentations to a back office and disappeared for a very long time. It is not OK to take people's legal documents!When I asked for the manager to come out of the back office, the woman who was helping us said that she was the manager. She went in the back to get a verification from someone else; that person should've come to the front. Taking a person's passport away, is unsettling to say the least. When I mentioned it to the woman who had the passport and driver's license,she says "there's cameras everywhere." Well I could've rented the car alone. I needed the other driver. Well, this may have been the issue with this particular location, I will never rent from Enterprise again I went to another company.

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    Enterprise Rent-A-Car
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    Hertz Rent A Car - Terrible maintenance on the vehicles.

    Hertz Rent A Car

    2.1(274 reviews)
    10.9 mi

    Recently made a reservation with Hertz with a car return time of 0300 to make a 0500 flight. Their…read morewebsite let me choose that return time, the location let me choose that return time, and no one brought anything up when going over the rental agreement. Whelp, they don't open until 4. Not only that, they don't have any way to return a vehicle outside of business hours. Key drop box? Never heard of it. Leave the car on their lot? In your dreams. Go to their website and follow the prompts for this exact situation? What are you dumb - it will only lead you to a robot that only has two menus that point to each other (yes, ALL of their phone numbers, including their emergency roadside line...mildly concerning...). Skip the hassle, use literally anything else. I would've rather ridden a horse during my stay, at least I'd have it as company while I sit outside its return lot for hours waiting for someone to open the damn gate.

    Hertz is the absolute worse. I rented a car online and it was a truck. At the counter I asked if it…read morewould be possible to get a smaller car. Silly me thinking it would be cheaper as well as I didn't want to drive a truck. It was seen as an upgrade is what I found out at billing which in my opinion I thought it was a downgrade but that's their policy of making a change. Unbelievable !! I was very happy with the customer service from KK and Nicole so I don't hold them responsible for Hertz policies. Also the shuttle bus drivers were very polite. Zero stars if I could. Truly awful company. Don't go here.

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    Hertz Rent A Car - Two nails in driver rear tire.

    Two nails in driver rear tire.

    Hertz Rent A Car
    Hertz Rent A Car - The wait outside due to understaffing

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    The wait outside due to understaffing

    Thrifty Car Rental - Something crawled up in here and died.

    Thrifty Car Rental

    1.0(22 reviews)
    0.8 mi

    The worst car rental experience I've ever experienced. They are running a scam. I was charged for…read moreadditional fees ($400) without running them by me. When I asked what the fees were for, I was told "daily fees". They did ask me if I wanted toll coverage and when I asked if there were even tolls in the area I was going to in, they immediately said yes. There were in fact ZERO tolls. When I called the next day after reviewing the "fees", there is only a number that connects you to "customer support" in another country. They could not help with anything, including offering a phone number to the location. They recommended I just drive back to the location (100 miles away). Additionally, after checking in, they sent me out to find the car by myself in the dark with my two small children. When I couldn't find the car due to lack of signage, no one would help me. People just sat around and pointed while I hauled around my children and luggage giving me general directions that sent me in circles. They treated me like an inconvenience. Shoutout to the one amazing employee who finally helped. I was in tears leaving the location.

    I picked up a car from the airport location and I thought I checked it well enough that I didn't…read moresee any damage. It was at night. The next morning when I was driving as the sun came up, I noticed a crack at the top of the windshield. I was alarmed but figured they already knew about it. Nope. They ended up making me pay for windshield damage. They have ghetto trash working the return lot which explains a lot to me.

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    Thrifty Car Rental
    Thrifty Car Rental

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    Enterprise Rent-A-Car - carrental - Updated July 2026

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