I have a 9:30 appointment and it's 9:50 and my vehicle is nowhere to be found!!! It's my son's graduation day and they keep saying they are bringing the car up! I showed up at 9:15. read more

Quick service this time. Didn't have to endure the hot sun during vehicle inspection out in the parking lot. Edgar is very considerate. I got better service this time around unlike 2 yrs ago. I'm happy with my vehicle choice too. read more

Our daughter had an uninsured person crashed into her on the freeway and totaled her car. She initially had a rental from Enterprise. Eddie called her up to let her know that Enterprise sold cars as well as rented them. We went over and checked out a few, but none met our daughter's criteria for a new car. Eddie didn't stop there. He listened (yes quite a novel thing sometimes these days) and figured out what car she really wanted. He called her back when he found what her "ideal" car was. At no time did we feel any sales pressure, just Eddie trying to fulfill our quest for a new car. She did get the car he found at a very fair price. I checked other dealerships that had similar cars, and this beat them. And then the process for purchasing the car began. Eddie worked to secure the best financing he could for her. I was very shocked at how easy Eddie made the whole process go down. In all the years I have been purchasing cars, this was the easiest one I've witnessed. I have to mention too, that the guys there worked as a team in getting her the car and making sure she was happy with the process. Bravo to you Eddie. Thank you so much for you helping our daughter through a very tough time. I would recommend anyone to Eddie and his team. read more

Paige helped us at a time we were having the worst day. My husband called and she answered the phone and had to tell her that we know the store was closing but I was in an Uber trying to get there as fast as possible. Our truck had died and all we had was this last opportunity to get a rental while getting our truck towed to the dealership. Thank you all so much customer service both times we came in was great and refreshing!!! So many thanks to Paige for recommending a great spot to try out in San Antonio, she was an Angel!!!! read more

They have AMAZING CUSTOMER SERVICE Mr Halen and staff will accommodate your needs they go above and beyond to make sure you are TRULY satisfied. read more

The staff was very professional and helpful, we had a great experience. I highly recommend this location. I will definitely visit this store for future rentals. read more

I rented a couple of cars from this location and I have to say the customer service from all staff is amazing. They are very helpful,knowledgeable, understanding and make you feel welcome as soon as you walk in. The manger Thomas at this location is AWESOME he is on point he is one of the reasons I give this location 5 stars. I will definitely be recommending this location to family and friends who are in need of any rentals. read more

I have things to say here. First of all the General Manager seems very nice. Also, during my encounter with them everyone was very professional. My issues lie within the driver that came to pick me up and the General Managers professional choices to keep him in that position. * They were supposed to contact me to send the driver. They never did. * I contacted them to find out when the driver would arrive. They told me he was on his way.. He never showed up. * Waited longer for him to show up. I called again 20 minutes later. * Turns out the driver was lost. They never contacted me to let me know. * Also turns out the driver does not know how to use GPS. And refuses to be taught how to use it. Before he picks people up they have to print out directions for him. over and over.... Presumably while their customers suffer. As a business person who was made an hour late and lost money because of this AVOIDABLE problem, I suggested that the General Manager fire him from that position. Somehow this offended the Manager.. and he acted as if I was speaking to this driver that I have never met. It was weird.. so when I tried to record this prospective the Manager walked away. Which I will not fault him for. They did give me a 30% discount and paid for my Lyft ride to, and from, the location. So they were honorable and took care of me financially for my troubles. For this reason I gave them 3 stars instead of one. However, they are clearly making bad business choices which causes me to wonder what other issues could arise from that. DO NOT Use them if you need a ride to the location. Take a Lyft. I have spoken. read more

Great place to rent a vehicle. The agents are caring, kind and courteous. If you need a pickup from home they will send someone to pick you up. I also bought all my cars from Enterprise. read more

please do not rent from this location, this assistance manager is the worst...so rude, disrespectful, has no customer service skills. always so quick to get you off the phone. his famous line..." have customers here in front of me that I need to attend to". He has no patience for people. Scammers! I will never rent from enterprise again. read more

Good car, but negative drop off experience. I was told my car was ready on Saturday at Service King body shop, so I need to pick it up and return Durango. Since Enterprise renting location was closed, I called Enterprise central line and told them I needed to return Durango and needed ride to body shop. They told me to go to alternate location on I-35, half hour from my house and I could return vehicle and get ride to body shop. I took it there and there were only two reps and about 15 people in very slow moving line. Waited 45 minutes to return car, only to find out they had no one working on weekend to drop me off. She asked me where car was, and rep said I could return car at Service King. Now they tell me that! Service King is only 5 minutes from my house! read more

Was rear-ended at the fault of a USAA insured party, minutes after arranging where they covered rentals, an employee from Enterprise called me to ask when I'd like to pick up a car and if I needed a ride or needed any specifics for them to prepare for. The day I dropped off my car for repairs an Enterprise driver was there within five minutes to take me to this location where I submitted my deposit, signed all forms, and I was in my temporary car within ten minutes. Staff was helpful and efficient, when insurance submitted a form that they would not pay for one additional day (before contacting me smh) one of the employees contacted me immediately to make sure I was aware and advice that I contact insurance to ask for an extension. Good looking out. read more

Sorry to go as I have always rented from here. Picked up a vehicle Sunday and the Man whom I was told by a lady that he was the site manger was a get your car and leave type guy; without a walk around. The lady whom I turned the car in to was very courtesy. An employee wearing a black jacket was not customer oriented after I mentioned the cost was expensive (won't go into any other details). Taking my business to another rental agency. read more

This is worst place to rent from. Reservations are never reserved. wait times are horrible and customer service is lacking. I had no choice except to use this place due to the insurance used by the person at fault. read more

The worst place . I was getting a rental from another insurance to the rental . And they called me to state that the car is due . I went the next day only to find out that they had extended the rental . It was a waste of my time and money . I which they called me ahead of time To explain . Also , the car wasn't clean properly when it was given to me and they need to train their employees better . When I dropped off the car I was given very good customer service too bad it was give to me before hand . Lastly , it took a while for them to drop me off at the collision center . The employee was handling a tablet device while driving a f150 ! read more

I would stay away from this location because the manager, Stacy trains her employees incorrectly and when they mess up, it's not their fault - it falls on you. If I could give this negative stars, I would but unfortunately I can't but please be warned, this location is horrible!!!!!!!!!! She does not care about her customer being loyal! KARMA will deal with her and her lying employees!!! read more

Both women who helped me today were fantastic. I had to switch around my reservation last minute and the woman at the front entrance desk helped me with no issue, she was so patient and understanding. The other woman who helped us choose a car was also great! She was super friendly and helpful, was able to chat with us about the insurance without us feeling pressured at all. Both of them gave us all the information to help us get the best car for a long drive to NE. I definitely recommend this location!! read more

I use several different rental car agencies but only those I can rely on. This Enterprise location did me well. Yes they were a little slow considering there was only two people there (myself and another) with three people working the desk, but they gave me what I had asked for and enjoyed the car. read more

Ive used this location in the past and they were great. I used them again recently and they overcharged me, so I called to get it adjusted. Samantha answered the phone with a short and bothered attitude, adjusted my bill and hung up without a thank you, was quite short and abrubt. Not happy with that type of service but overall most everyone I've come in contact with at that location have been helpful. nov 2019 read more

I Honestly wanted to give it lesser than 2 stars but there were a few positives and hence the 2 stars. But honestly, the level of professionalism exhibited here leaves a lot to be desired. Let's start off with the good things. Stacey at this location was very helpful and sweet. Right around the pick up time, she called twice and explained the delay. She also advised that the phones are getting shut off at 6Pm and the driver is 6 mins out. Moving on, this is a fairly large location with several cars. So there is always flexibility to switch cars Now, as far as the bad things, some of the front desk staff are pretty unprofessional. I have rented cars for my work numerous times. Never have i faced a situation like this. First they examine my insurance and call my insurance and verify coverage even after i explained that they were fully covered. They are also mildly annoyed and shaking their head that i have a 1000$ deductible. I am unsure how this is any of their business how much of a deductible i have. They also look at my company insurance (A company of about 3000 people and a company that makes living off of frequent travelling) and scoff at it. They say they have never seen something like that and they will not accept it. Bear in mind, the card clearly states " Rental providers call number 1-800-xxx-xxxx to verify coverage. How intuitive do you have to be to not do that. ? Laura, the agent who assisted me could only be explained as distracted and disrespectful. Now i also noticed another attendant talking to an elderly client while chewing snacks loudly. Like she is literally popping peanuts or something in her mouth, chewing it, and talking to a client like it is her home office. Geeze. I am not sure if any of these people were actually trained in some for of proper etiquette. Moving on, laura offers me a car and i ask for a different one. I am enterprise plus so i am kind of used to asking for something different. She suggests an alternative vehicle and then she brings out a car scratched and dinged at 4 different spots. She could have simply said "no we do not have another one". How many people driving customers around would want to have a dinged up car ? i ask for a nicer car and am willing to pay the upgrade fee and this is what i get. SMH is all i could think of. And now, laura asks if i want to take the insurance and i politely decline. She aggravated the heck out of me by saying "Well are you sure you want to pay 1000$ instead of this 30$ odd$ of insurance". First off, why are you assuming that i am going to crash the car. Second Why did you go through the process of verifying my coverage for 30 minutes if all you wanted to do was offer me alternative insurance ? Third, it is my business to determine what i want to pay- there is no need of shaking your head , rolling your eyes and saying "okayyyyy".This is beyond unacceptable as well as a waste of time. Thankfully i rented the car here because of an emergency. I will not be returning to this location. Ever. read more

I have a necessary professional and was very helpful. Give us the best rates possible and was also very courteous and very helpful. I would definitely recommend this enterprise rental to anyone that I know. read more

Upon checking me in the front desk lady says "Oh, your reservation was for a different location." I am thinking to myself - "Um, then why did YOUR driver pick me up and then drop me off here. Shouldn't he have KNOWN the CORRECT location?" --- I needed/reserved a large SUV, I have 5 kids, 4 in car seats. Lady says "Oh, well we don't have a large SUV, but this car will do. You can make it work." I thought to myself - WOW really! Finally manager steps in and gives me a mini-van only after I say this is taking way too long and I am a nursing mother and have to get back to my baby soon. Not very good customer service. That's why I always go with National or Alamo. But when going through insurance, you don't have a choice. I would not recommend this location at all. read more

I booked a compact car online but was upgraded to an intermediate for $30-$40 more at the office because they didnt have any compact in stock. I looked outside and they had a bunch of 2 door cars. I was kinda bothered by it but was too stressed out about my car at the shop. Sales person was ok, service was fine. read more

This place is wonderful!! Yamel was so great! I was so lost this morning. Called at 1030 and they came to get me at home around 11. They were so calm and kind. We got back to the office and I forgot my wallet He smiled and said not a problem let's go get it. He took me back home to get my DL. Did you know that most people who work at this location have their BA?????? I felt so bad about forgetting my license and I felt like I was wasting his time but he was so sweet and very conversational I greatly appreciate it.And even though renting from this location was not a choice this time as it was insurance and even though renting from this location was not a choice this time as it was the insurance decision From now on we will be renting from this location. Thanks enterprise! An update after I turned in my vehicle I had left a Starbucks thermos and another in the car. I called enterprise informed them of it they said that they would call me once the car came back. From dropping me off. I never received a call two weeks later I went into enterprise and the thermoses were not there they said they would call me if they were found. I informed them that I have been waiting on a phone call as the first time I called I was informed that they would call me they never did. And I have never received another phone call. I recognized that I am the one that left it however who took them home? read more

The management in this area is a joke! Very rude, wont return phone calls! They are a thieves in my opinion and won't get in contact to sort it out! I've always only rented from enterprise, but after this experience and they way they have treated my wife and I, we are now big fans of HERTZ rentals! We rent cars often and have never been treated more like just a "number" anywhere in the world. Mindy Ho the branch manager is extremely rude and shouldn't be a manger for a company that claims to "exceed customers expectations for service, quality, and value." I've contacted corporate 3 times with no follow ups, no idea where to go from here, but I know I won't be going to enterprise! If you like dealing with rude assholes take yourself to this rental place read more

Really disappointed with Enterprise service! Received rental car due to accident through GEICO, told car would be waiting at 9:30 am but didn't get car until 10:40 am with a quarter tank of gas (not an issue) because "it's been crazy." Only needed the rental for 3 days, returned car and reported issue with fuel gauge that required me to fuel vehicle every time I took a trip. Left a note for someone to call me since there was no Enterprise representative available...that was 4 and a half days ago...REALLY? Average company at best...even worse now! read more

I had great service at this office. I was greeted and helped quickly and pleasantly. The car size I reserved was not available yet so they upgraded me to the next size, free of charge. Then when that upgrade didn't have a CD player, which was a must for my road trip, she quickly found one that did have one. When I returned my rental, they were swamped, due to a recent hail storm, but again they were quick and pleasant. My only complaint, and the reason for the 4 star rating, is that even though they have no smoking decals on the car, it had very obviously been smoked in and I had to travel with that smell, which bothers my allergies. read more

GREAT staff! with the recent hail storms in San Antonio, they were backed up. They worked with the body shop to get me in a vehicle when others are still waiting to get their cars inspected by the insurance company. While I had the vehicle an individual hit my car. Enterprise worked with their insurance company and made it a stress free rental. With life changing events coming up...this was one stress I didn't need...Thank you! read more

To whom it may concern: I am a recent customer and while I am not totally unhappy with the service I received I think things should be noticed and seen. I inquired about renting a Dodge Durango or something similar (like a Ford Explorer) I needed that size of vehicle. Spoke with a young lady and was given a quote my time in the vehicle will be from 2/28/15 - 3/07/15. I asked did you offer those size vehicles (size was important) Was told yes and mentioned other vehicles. I said again would you be able to get me something like this or similar? once again told "yes". Great made a reservation. Called 2 days before said date confirming I had things in place. An asked if I could possibly move up the date to the 3/6/15 to pick up? Moving the time was really a question to see if I did what would happen an if I could. Nevertheless I arrived to pick up at the original date and time of 3/7/15 at 9am. Was offered a Jeep Compass as my rental. No happy at all. That was the vehicle held for me. Then told well you were suppose to pick up the day before. I say no I called asking questions. An they told me well we had a Chevy Equinox for you but sent it to the 281 HWY store. Which also wasn't anything close to what I asked about as far as size. The young lady offered a couple other vehicles there but nothing really worked. She tired calling around as well but little to no luck. Another young lady stepped in named Danielle an began to take over the process. Offered a Mazda CX-5 (too small) An a couple minivans. I didn't want a van. I then asked how does it go that I reserved a standard SUV and none are here? Because what was offered from the start was a mid sized suv. She replied well your reservation was for yesterday but I never received a courtesy call or even a missed appt call. An you had a vehicle supposedly waiting for me today. As time went on I'd been there a hour and with my 5month old daughter who wasn't happy either. She suggested I take a vehicle and trade it later? I said could I? Yes that won't be a issue. I asked if I could receive that in writing. or note my account. I sale vehicles an believe promises should be in writing. She said she couldn't but rest a sure you can trade it "JUST SAY YOU HEARD A NOISE OR SOMETHINGS WRONG WITH IT". I replied you want me to lie? There was 4-5 other customers in the store at this time. She replied " No but you can say you heard a ticking noise and they'll get you into something different." I needed a vehicle and needed to reach Harrisburg PA by Sunday night so I took a minivan Toyota Sienna. At first look it was fine. no dings or anything like that few spots on seats but ok. I signed and left when I made it home and stowed the rear seat it was dirty candy and trash below those. An it did smell of smoke. When it came time to trade the vehicle I was in Clinton Township Monday afternoon (3/2/2015) An called a couple locations the first said no and they didn't have anything. The second did the same which I replied to the guy so no one can help me.... He said no I can but it would be a smaller car. Not a SUV I told him I was open since I no longer needed the space to travel. He asked when could I come and to see ask for him when I did. I drove straight there and within 20mins I'd left in a Ford Focus. The service there was great they met e with a smile and never made it seem as if it was a problem to do so. I ask that these 2 folks receive notice for their service. Dave McKee and Jaclyn Steiner. They made a situation with the company much better. On 3/7/2015 I returned the vehicle. I asked was there a difference in rate because of the 2 different vehicles. 1 van and 1 smaller car. Was told no because I booked with my work discount of $35 a day (which they said for a standard SUV is low and should be $65-$70 a day) Which I kind of feel that wasn't good business practices With all that happened but I won't fuss. All in all it wasn't a pleasant experience and received a phone call survey which only asked 5 questions and was told someone would call me in a few days never got the call. I won't call Enterprise first for my next rental... read more

I just dropped off the vehicle and i have never written a review in anything but i was very disappointed in the lack of information I was given which were more like lies to me. I rented here due to maintenance issues with my Jeep. The young lady that attended me informed me wrong with the charges. My dealership paid for the rental which came out to be 35.00 something a day for 2 days so they got that right. When i had signed for the insurance she didn't inform me that the second box was a life insurance if death occurs in an accident which was an extra 3 dollars a day. I called back and told her i didn't want that service and it wasn't explained to me luckily I read everything. Also in my copy it wasn't printed nor did she explain verbally that they charged $10/day for young drivers. Then when i returned the vehicle, she said I was gonna be charged due to me being under 25 years of age and i told her "you didn't tell me that" and she replied that "yes i did at the end" so i asked her "can you please show me where i signed for that or where it is printed on my copy" and she said "it doesn't show but what i can do is remove one day so that you can just pay $10" and i said "no this is going by your word and i need written proof so please show me where it says that young drivers under 25 get charged 10/day" so she calls up a young man and he says "well i don't know why it didn't show up in your copy but we will give you those $20 back" they printed me out 2 receipts, one which was the bad one with all their mistakes and they were quick to take that receipt away from me where they were adding those charges and i asked for it back in case of any other mistakes. i may be under 25 but i'm not dumb enough to not go back and read! -____- other than that the car was beautiful clean and it was very fast to get the car but that was due to my dealership who did most of the paperwork i suppose. always take pictures or a video of the vehicle before you leave! and don't be fooled if you're under 25 years of age ;-) read more

Love the fact that I always get the car i reserve and I'm in and out quickly. Ive always used enterprise for my travel.

Enterprise WAS my favorite car rental place until I moved to Texas. I give them 3 stars because of the last two business rentals I had. I work for a major corporation which pays for my rentals. With the first rental I was supposed to be picked up and had to call when they didn't show. They were using my old address in the state I moved from. Enterprise arrived quickly after I called because they hadn't shown up. I was given a Jeep in which the air stopped working less than half way back at the end of my business trip. It was over 90 degrees out. I told the agent and received no discount on the rental. On the second (and probable last) rental, Enterprise AGAIN was using my previous address as a pickup location though I made sure when I made the reservation that they had my current address. So, not only do I hit the road a few minutes late, they give me a vehicle with less than one-quarter tank of gas! The excellent attitudes of the agents are the only reason I dont give 2 stars. Enterprise, you get one more chance to get it right, before I move on to another agency my corporation approves of. read more

I have always had a great experience at Enterprise starting with the staff who makes you feel your business is appreciated. The cars have for the most part been exceptional except for my last rental which had a huge burn hole on the passenger seat and the car reeked of cigar smoke. Isn't there a nonsmoking policy??? That is the only reason I did not give a 5 star rating. read more

Read the papers! I was in a hurry, the man working there told me sign here saying that you're declining the insurance and the extra protection, sign here, and initial here. A month later my bank account says it's being deducted over $500 for extra coverage. My truck was under warranty at the shop being repaired. read more

I give Enterprise 5 stars for the service of their staff. The office I rented at was very busy and they were renting cars as soon as they came in. They took the time to tell me that and to make sure I was picked up and at their location in time to get a car before closing. When I returned the car, it was explained to me that they had an issue with previous paperwork on my car and made sure my needs were taken care off even when they could not close out the account right that minute. The people who picked me up and then took me back home were open and pleasant. It is easy to give great service when everything is working, the staff at Enterprise gave great service for everyone who was there even when they were very busy and dealing with technical difficulties. read more

Enterprise provided my rental car while my car was being repaired. GEICO insurance company covered the rental. This was the BEST customer service I have ever received both from a car rental company and an insurance company. Ryan at Enterprise was very proactive in contacting me to assist in finding a car that met my needs and making the pickup as easy as possible. Every aspect of this rental was handled professionally and I felt that enterprise truly valued my business.i would highly recommend Enterprise. read more

Very friendly staff. I arrived a bit before my reservation time but they got me taken care of. Very nice and clean car. Would use this location again without question. read more

Have rented from this location multiple times in the last few years....there have been issues with employees/vehicles but the reason I am giving them 5 stars is because they always take care of any complaints I have ever had. No one is perfect but in the end their customer service has always taken care of it. read more