I had a confirmed reservation at the Winter Park Budget location for 12:00 PM on 3/23 for an Intermediate Car, booked through Costco. When we arrived around 1:00 PM, we were told that an Intermediate Car would not be available for another two hours unless we paid an additional $150 for an upgraded vehicle. This is unacceptable customer service, as no customer should be pressured to pay for an upgrade when the reserved vehicle is unavailable. The agent stated she contacted her manager, who confirmed that we would need to pay the additional $150. I then called Costco, which provided Budget's customer service number. I spoke with Sam, who confirmed that we would receive the upgraded vehicle at the Costco rate. Additionally, the first car the agent brought around required an oil change, and we did not leave until after 2:00 PM because she began assisting another customer before completing the process for our replacement vehicle. read more

Overall a smooth interaction. I was able to make my reservation and payment online before pick up. On the day of arrival it was quite busy and only 1 person working. It took approximately 30 min for me to get the car. He did a good good job taking care of each customer and their situations. The vehicle was clean and ready to go. Drop off was smooth. Same guy. I was the only customer present at the time. I handed over the keys, he checked the vehicle in and gave me my receipt. Overall a straight forward and drama free experience. I would consider renting from this location again. read more

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You can Make an appointment ahead of time and it doesn't matter. I would recommend a different rental place

Worst customer experience. We had reserved a car weeks in advance and when we arrived they did not have any cars available and did not know when they would be delivered. This same thing happened a year ago! Same rude manager. All the manager said was to call customer service. I told him that he should. At first he refused, but others also had arrived and were declined cars. I insisted that he call other Avis rentals, and finally he did after I told him that I would not come back and tell my law firm never to use Avis. He even said,"Fine, don't come back." No one even bothered to call us to inform us of the problem and provide a solution. We had to take an uber to another Avis rental. Don't bother going to this rental office at all. The manager should be fired! read more

This place is a scam. We reserved a car online the day before and paid in advance. When we showed up, there was no car. In fact, there was at least one other guy who had the same problem having made a reservation, but there was no car for him either. The staff were of no help in trying to help us contact other Budget/avis rental offices to find available cars. They told us to call customer service which was a joke (you need to navigate a byzantine answering machine process without talking to anyone). Oh, and good luck trying to get a refund. The staff doesn't issue refunds and told us to call customer service for a refund! YOU'VE BEEN WARNED! read more

Never have my reservation in the system despite booking a week in advance, never have a similar car despite having a line of available cars outside the store. Double bill me almost every time on Tolls despite paying the $11 to protect me from having to worry about tolls. Terrible experience, staff says "nothing i can do". read more

Worst service ever. Firstly, their address is double listed, so when typing it into GPS it takes you a couple miles up the road, even when using different apps. But don't bother. I tried calling them to let them know I might be rolling in close to closing time and asked for more specific directions. The person on the phone was rude and unhelpful. I pulled up 3 minutes after closing time they would not let me pick up my car that I had already paid for. They locked the door and waved through the glass. Also. . . I rented through a third-party website with a pick-up time of 6pm. I guess 6:03 isn't close enough. read more

Landed in Florida for summer vacation and I decided to rent a car to explore. The online process was quick and easy. The service I received upon check in was quick and courteous. I was in and out within 30 minutes... read more

Scam artists. Do not waste your time and money here. They wasted six hours of my time and $200 of my money, just for me to spend additional money to rent a car from a different Avis location with a real affiliation to corporate. read more

Jeff is the man ! I came in about a month before I had planned my trip to head up into the Blue Ridge Mountains for some information on renting a full size vehicle to take my friends and I up. Jeff was realistic and practical helping me find the best quote for the time period I requested . When the time came Jeff came through and honored his promise ! Jeff treated me like family and was supremely professional during the entirety of my experience . I will definitely be returning to this location and recommending AVIS to friends and family . I really enjoyed my car rental experience . read more

I've been going to this location for almost a year now and they have done nothing but help me out in the best ways! They are very nice and loyal to their customers. The cars I use are always pretty much brand new and nothing wrong with them, they are always clean and ready to drive! I highly suggest them because it's a in and out fast pace service. All about the conveniency for me and they always have a car ready and available for me to be picked up! read more

Horrible location , horrible customer service , essentially no service. Polite employee but No cars and cars that are available are way below Avis standards! Save time and aggravation and go to another location!! read more

Id like to start off this review by saying that im typically a low key person, just a gal trying to get around orlando on vacation, low keyyyy. I've never had a more miserable experience in my entire life than at avis. I have never written a review before but I thought id do my part and save people from getting robbed like I did. I was initially charged $76 for a day, Once I was in winter park I thought maybe I would extend it a day so I could get some errands done, I called they said it would be about an extra $25 dollars. I was like, ideal im in. I get there the next day to drop off the car to get a bill for $164.28. the gentleman there tells me there's nothing he can do about it, that's the price, basically looked at me like sucks to be you. I call customer service, confident that I'll get my money back, I mean how couldn't they? I was told it would only be about $100! I had the most unfortunate conversation with Twyla (Laugh out loud) customer service number 31064. F* this chick was so rude, made it clear she didn't believe me. I will never ever use avis again. read more