We've used this enterprise location a few times off vacation and this was a bit of a nuisance. We had a reservation and when we arrived somehow no cars were available. We waited probably close to 30-40 minutes for them to decide to upgrade us to a Jeep compass that needed to be cleaned. I am not sure what they did that took so long to "clean" the car but it looks like they spray the outside with a hose and called it a day. I was just happy to get out of there and be on our way. Gabi was helpful in getting us out right away once they decided on a vehicle to give us. After about a day the dash starts to alarm every day notifying us there is zero washer fluid left. This was beyond irritating but after 10 minutes of alarming it goes away. When returning the vehicle my boyfriend was given 15% our next booking in return for this annoyance. My biggest complaint was if you have a reservation why is there not a car ready and waiting. That and I'm not sure how cars in the lot aren't cleaned right away so that way they're just ready to go. read more

Enterprise Rent-A-Car - Car Rental Near Me - Winter Park, Florida

It was my first time doing a rental and Seth made the process very quick and easy. The car I picked up was clean, good condition, and had a full gas tank. Jeff and Jeffrey also made the return quick and easy. Good environment and professional , lovely people. Definitely coming back. read more

Deshawn handled my issues promptly and professionally. I appreciate him taking care of my family providing us with a quality vehicle!

This is the first time in all my years dealing with an enterprise where it just put a bad taste in my mouth. There was no warmth in the interaction and I know he judged me based on by appearance. I have had so many issues trying to contact them for weeks to verify what is needed to rent due to this being my first time at this location and time wasted because I was not able to get the car due to not having exactly what they want to verify my address. After I left I looked at the policy and he failed to mention other options which I had waste of time never going back. Fix your service. read more

Elliot was a great host with great communication skills got us exactly what we wanted made sure we were going to be very comfy for our 1month vacation traveling on the road car was great low miles basically brand new very clean this location is by far one of the best locations in Orlando we rent from and he makes the experience way better he's funny,cool to talk too on that note thank you Elliot for your great service/ hospitality we will only come back to your location for future rental needs because of who you are as an employee and how you treated me an my family keep up the GREAT WORK!!!!!!! And wish enterprise had more employees like you people like you make a difference at the work place for sure hope you get acknowledged for this as deserved see you soon enterprise of winter park read more

This location is the absolute worst. I made a reservation a MONTH AGO for trip because we really needed a big suv. Showed up to the location, did NOT have my car. Then they told me that I had to call other locations. When they should have called other locations if they really cared about customer service. Then this location said they were possibly getting a return at 4pm. Mind you my reservation was at 12pm. The return never showed up, Enterprise didn't do a single thing to help us find another car. They did NOTHING. We were lucky enough to get a pick up truck from Alamo at the Sanford Airport. This location does not care for customer service. We were told that the Area Manager, Alan Baez was suppose to call and help us put that day. NEVER CALLED!! Poor management, poor customer service, & poor training. In the past I've rented from this location under a different manager and area manager they would have NEVER allowed this to happen. I'm so disappointed. This location and enterprise has gone downhill. I hope this doesn't happen to any other customers. read more

This was a nice and easy transaction. JJ was awesome. If you have a choice, this Enterprise car rental was far better than the one in Casselberry. We reserved ahead of time and the perfect car was ready and waiting for us. Return was also easy. No long lines. I'll be back! read more

I HIGHLY recommend this rental car company. I needed a car ASAP and they were sooo helpful, kind and easy to work with. It was a wonderful experience working with them! read more

A young man named JJ was such a big help when I went to return my car. Amazing customer service!!! Thank you JJ!!! read more

Enterprise Rent-A-Car - Car Rental Near Me - Winter Park, Florida

WORST EXPERIENCE EVER My rental was set up by my insurance after my car was stolen in Atlanta. Before picking up the car I called this branch (my local enterprise) to see if I could swap out the vehicle for a less expensive one when I got back to FL. They assured me this was absolutely not a problem. Long story short - for a week this branch has been stringing me along telling me they either have my car or will be getting some in the following day only for that be untrue. Now one week to the day since they started these empty promises, they have now told me they can't help me and I need to go to the airport. Not only have I wasted so much time with this branch, I've wasted money on a more expensive rental due to their lack of care and professionalism. Please avoid this location read more

I typically rent cars from the airport locations which are separated from local branches like this one. I rent an average of 15 cars per year. This location is the worst one I have experienced. I recently arrived at the location, with a reservation, only to be told that they could no longer provide a car for me. Again, I had a rental booked in advance and nobody from the branch called me to let me know. I was told to reach out to the assistant manager (James Richardson) via email to voice my complaint. I did and he failed to respond within 72 hours. I've rented from Enterprise for years because I believe in supporting their model of hiring young professionals. After this experience, and based on the fact that competitors of Enterprise have more seamless pickup options available, I will be taking my business elsewhere. I would avoid this location at all costs and go to Colonial location or to the airport where the customer service is much more reliable. read more

Made a reservation for a full-size SUV back in September for the Christmas week. They called me two days before my reservation to confirm with me and see what time I was coming. Went to pick it up today and had a great experience. It was busy but Jacob was quick (but still thorough) and had me in and out in no time. They had a Tahoe ready, Jacob had me take a look and make sure everything looked good. He walked me through the steps, I signed a couple things on the iPad and was on my way. I was surprised to have to pay a $300 deposit when using a major credit card but it's not the end of the world. Thanks Jacob and Enterprise. I hope my return is just as smooth! read more

Very helpful customer service, and they took me back to where I was staying after I turned the car in. The lady in front of me in line was SO RUDE but it didn't at all change my representative's commitment to customer service! So proud of her! They were out of my sort of vehicle, so I got upgraded (which is always what I'm hoping for). I had a great and seamless experience at this location; definitely recommend. read more

Show up as a Enterprise Club frequent renter with a reservation at 7:45am with no other customers on site. No cars were ready and then they tried to upgrade me to a car so I wouldn't have to wait 20 minutes for them to clean one??? They even call you the day before to confirm your reservation. They were washing cars when i showed up one would think they would be cleaning the car for their 8am reservation!!!???? read more

This location and its staff is one of the best, i have ever experienced. Taylor Cotton and Matt Lanza were amazing, they worked with us and they helped us get the right car for our family trip. The process was smooth and easy. I just want to thank you for the best customer service ever !!! Happy customer and definitely and returning one at that !!! Thank you so muchhh read more

I would like to thank everyone from enterprise in winter park to AAA for there prompt service. They picked up the car that was having issues and dropped off a new one All within 1 hour. thank you for your prompt customer service Marie Z. 11-6-18 read more

Pleasant and professional customer service. Staff went above and beyond helping me get my car. Very satisfied and highly recommend!

I was given back $14 from a $50 deposit because of GAS. The tank was not much more than 3 quarters of the way full when I picked it up and I took it back with between a half and 3 quarters tank and was charged $36.. make it make sense. Customer service was mediocre. read more

Absolutely disgusting trash pile on premises. How hard can it be to just pick it up? There is no good excise for this, so I'm guessing either the employees are lazy or Enterprise is too cheap to hire any one to clean it up. read more

Enterprise Rent-A-Car - Filthy trash litter all over premises. - Car Rental Near Me - Winter Park, Florida

This location's customer service has declined in the past 9 months! One star for answering the phone. Forgotten pick up times, multiple conversations going on at front desk while trying to help customers, not opening on time in the morning, cigarette smelly cars. If this locale wasn't the closest to my house, I would use another locale- after today's oversight we are going to go elsewhere for our Company's business needs, you may consider too. read more

We had to rent a car through our insurance company and this was the most convenient place. It was great that we didn't have to return the car to the store. Once we were done with it they picked it up at the place where our car was being repaired. Everyone very friendly and nice. Inside is clean. read more

Prompt pick up, The young man was very personable and polite. I believe his name was Devon. When I got to enterprise several people waiting ahead of me and everyone was in a good mood. The two people working the counter were very Polite and mindful of their customers wait time. The coworker that took care of me was Madison, very knowledgeable about the products and services. This was a very positive experience and I will use enterprise anytime. read more

Enterprise filed a fraudulent damage claim. I've been a loyal Enterprise customer for many years. On 2/23/20 The car was not onsite at the reserved time. There were three or four other customers waiting with the same problem. The staff explained that cars were on the way and repeatedly told us it would be only 10 minutes. I informed the staff that I had to drive to MIA for an international flight that same evening. After two hours, a frustrated staff person finally offered the "only car on the lot" a mini van, and offered to pay for the gas. I accepted - wherein they said they had to wash it. On inspection, the vehicle had significant scratch damage all the way through the paint in several locations as well as the wheels (Rental Agreement #2L512T) I drove the car without stopping and returned it at Enterprise in MIA. The next day Enterprise filed a claim for unspecified damages and has failed to respond to my formal inquiries. I called the local office twice for 15 minute holds, then the system dropped my call. read more

I forget her name but she is a very nice , great professional awesome lady !! I had to get my car serviced for a paint job and needed a car from enterprise , she was there within minutes at the dealership !! She took care of me like I was family . Very easy procedure , very detailed and asked me if I had any concerns / questions . She has a great sense of humor and a people's person !! Thank you so much . I just wish I remembered her name . read more

Even though they didn't have the compact car I had requested, they did everything to make it right. They gave me a break on the gas levels in the truck I was given, and also provided a discount. I was in and out and on my way in 10 minutes. Really good customer service and I would definitely use them again. read more

Oh yeah, they'll pick you up. They are 1/2 mile from the Amtrak station, and 2 calls and 45 minutes later, they will pick you up. and then, the mid-size car they have for you is a Dodge Challenger - a 2-door, gas guzzling behemoth, so low you can't get into the front seat - forget about the back seat altogether. It is "all we have". This car does not belong in any rental car fleet, except as a specialty car. Never again. read more

I travel a lot throughout the state for work, and go to this location every time I, or anyone else in my office, needs a car. (We're required to rent for insurance purposes) I have never had an issue with any of the staff, and am always very well taken care of. I often have to rent a car at last moments notice, and they are always able to accommodate. When I have had an issue with a reservation Trevor, the manager, is more than helpful in fixing it. read more

Zero stars but won't let me. Don't go here. I got 2 lemons in 24 hours. Picked up a Camry and drove it to Tampa, came out after lunch and wouldn't start. Brought me new rental and within 20 miles of driving this one a tire blew out on I-4. Waited over 2 hours before a tow truck arrived. Tarvis was somewhat apologetic but not helpful. Alex was a zero and did not help. I would never use Enterprise again and please beware of any car from here. They rent u lemons read more

Enterprise Rent-A-Car - My rental - Car Rental Near Me - Winter Park, Florida

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My experience here at this particular site was very very professional very helpful very friendly I had an awesome experience in this particular location read more

My favorite place to rent my car. They are always nice and very professional. I've rented here several times and have never experienced anything negative. No hidden fees etc... They even pick me up and drop me off at my house. That is customer service to me! read more

...great team to work with. Courteous, informative and willing to work with you. I usually rent from the Fairbanks store, which is in a high traffic intersection, no problem. They will show you the "Short Cut", to avoid the traffic. Within 10 minutes, your on the road. I normally book a sub compact by phone, and it's always there. Very helpful team.. read more

The pickup was very prompt and the car was ready when I arrived. The process went quickly and I was quickly back on the road. The car ran great and was clean. The return of the vehicle was equally easy and fast. The staff was friendly and courteous. read more

I was trying to rent a vehicle and was told that in order to rent the specific model a credit card is needed, I stated that I didn't have one but I can pay for the rental, and the deposit will be put on my mothers card. the young man stated that they can not do that because the persons credit card being used has to be present for the transaction.. Instant frustration but I understand rules and regulations, I then called the cooperate and stated that I was trying to rent a vehicle but the card holder was not present because (My mother currently has stage 4 bone cancer and is going through chemo and radiation daily, She also had her knee replaced and half her femur removed due to a tumor that was found on the back of her femur.), My mother and I have the same last name, she was willing to send pictures of her license, credit card and social security while facetiming the branch and I was still denied the rental.. But it gets better!! Cooperate stated that there are exceptions that can be made, and this is one of them! So the gentleman at cooperate emailed the winter park branch with what we spoke about, and to sit tight, stay at the branch and a manager will call me right back. 10mins goes by... 20mins goes by... 30mins go by while I'm just sitting in the parking lot and still no call. finally I called the branch and spoke to the assistant manager. The assistant manager stated that no one from cooperate had got InTouch with her or the manager but hold on while she goes to talk to the branch manager. I was on hold for about 2 mins and the lady (ASSISTANT MANAGER) came back on and stated that she spoke to her manager and they have denied the deposit payment so I will not be able to rent the vehicle.. You want to talk about crushed?! they would gladly rent me a different vehicle that doesn't require a credit card, and I stated that I would take my business to Avis and the assistant manager didn't give 2 shits that I was going to a competitor. Honestly what I'm upset about is that they could of just called me. now I'm sitting here wondering where the hell is the customer service? What happened to humanity? Was it me? NOPE THIS WAS 100% RACIAL PROFILING! COOPERATE GAVE THE OK! ASSISTANT MANAGER STATED THAT IT WAS UP TO THE BRANCH MANAGER AND I WAS DENIED. NO ONE GAVE A SHIT ABOUT MY PROBLEMS AS SOME LANKSTER FUCK BOY IS PRATICING HIS TENNIS SWING INSIDE (PRETTY SURE IT WAS THE BRANCH MANAGER.) I WILL NEVER RECCOMEND ENTERPRISE WNTER PARK EVER! read more

I have been renting cars at this location consecutively for almost two years. Yesterday April 6, 2021 I received the worse service than any professional establishment I have been to, after being accused of lying about my place of employmen, then verifying I was still unable to use my company discount, however that was not even the worse part after waiting several hours and being helped by ALL 4 reps including the branch manager I almost was able to rent a car that was SOLD so I had to wait even longer for them to clean and sanitize another vehicle. I was not offered any discount for the inconvenience of my time. I was spoken to unprofessionally by each staff member. I completely understand the demand for rental cars are extremely high, that is NOT an excuse to treat paying long term customers with unprofessional language. Also the car I rented needs maintenance oil change and wheel alignment to start. I refuse to rent from this Fairbanks Enterprise location read more

The fish rots at the head at this location: terrible customer service and management of resources by Branch Manager Katie Luke. Best part of this experience was canceling in her face and rebooking my reservation with a competitor for less than half the price. Never using Enterprise again. read more

Excellent customer service, especially Kiera at the desk. Prompt pick-up at my autobody shop, despite it being a busy time of day. Helpful and quick service that got me in and out easily. They had the car I wanted at a reasonable price and it was spotlessly clean. They returned me to the autobody shop immediately when I returned my car. Best customer service I have ever had at a car rental agency! read more

A not so subtle trick they regularly do to customers is giving them a car with half a tank of gas and just ask that the customer return it with half a tank. Not being familiar with how big a gas tank is on a random car, it is very difficult to fill a car to exactly a half a tank and chances are the customer will end up returning it with more than half- which is perfect because they will ask the next renter to bring it back with 3/4 tank and th ecycle repeats itself with the customer bringing it back with a full tank. OR if they have less than full, they will certainly charge you big money for the difference. Sounds small but they do this on a regular basis and this is essentially a solid source of operating cost mitigation when they are given free gas at the expense of the unsuspecting customer. Gas is $4/gallon and this is just a slimy business practice. Enterprise Winter Park: Just fill the damn cars up so they can be brought back either full which is easy to do or not full at which time the customer can pay your gas fees. read more

First time renting from this location. Had an excellent experience. Great customer service, clean inside and out with excellent prices. Enterprise is always the cheapest in town. Would definitely use this location again. read more

I was very happy with my experience with Enterprise. They picked us up from the train station and we only waited for about 2 minutes. Our car was bigger than we expected and the cost was less than when I initially booked so I was happy all the way around. On our return we dropped off the car, and they took us right to the train station. Fast, friendly service. read more

I had a great experience with this enterprise company. They were very nice and went out of their way to help me. I got a good car and things went very smoothly. read more