Terrible. Every car I have gotten from here smells like smoke. The Mobile app never works, so you end up standing in line. The lines are prolonged. The employees are dressed in gangster clothes and don't want to be here. Please like this review if you agree or find it useful! read more

Avis sucks! Their customer service is awful! Never rent a car from them!!! Spoke to a supervisor and they were less helpful than the customer service agent read more

Avis offers a shuttle from the airport to the facility and their drivers are great. This location was extremely busy the day I arrived in St. Louis, however, the line moved very smoothly. When I arrived at the counter I was greeted politely. Everyone there was really nice. My reservation was pulled up immediately and I was assigned a nice vehicle for two days. I chose the prepaid gas option and the bumper to bumper insurance. I didn't want to take any chances since I have never been to this city before. The car I was given was very comfortable and fun to drive. I loved that I was able to plug my phone in to use my maps navigation, that was an absolute lifesaver for me during my time in St. Louis. Returning the car was a breeze, I just pulled in to the lot and it was done automatically. I left the keys in the console and the return was confirmed by an associate. I was able to board a shuttle back to the airport almost immediately after I dropped the car. I couldn't have asked for a better experience! read more

Walked in, line 20 people deep, moving very slow to begin with, 2 employees decided to leave leaving 2 to handle the line, does not appear that anyone who might be in a management position is here or paying attention. If you are visiting STL I would highly recommend looking at any other rental car company unless you want to wait an hour or two for a car. read more

Staff were rude and tried upselling on all services and when i refused because my card declined she got all pissey and said she couldn't help us, it also didn't help that i had a discount and she still wouldn't help me. read more

A bit of a disappointment and frustration, as a "Preferred Member," I expected better. I arrived on a Sunday morning to find the Preferred Desk closed, and the line to the counter going around the front door. I waited about an hour before I got into my rental and drove to my destination. Fortunately, it was Sunday and I did not have meetings later in the day. No issues with the rental car or return process - it's the process getting to the car that was the issue. It seems like a staffing issue - with the influx of personnel arriving, they did not plan accordingly. It was a government related work travel, so using another rental agency is/was not possible. Let's hope the staffing issue is resolved. read more

If I could rate Avis 0 stars, I would. I waited over 90 minutes for my rental car and only left after being forced to upgrade in order to leave for an appointment that I was made late for. The employees were incredibly rude and unprofessional. Please seek out Avis' competitors instead. It was an overall horrible customer service experience and I cannot recommend Avis less. read more

If I could give them negative stars, I would. This was the worst experience ever. After a 4 hour flight, I waited over 2 hours for a rental reservation made online. The staff was borderline rude and disregarding. The car was dirty and the battery on the key fob was low. It was chaotic at the rental counter and I will choose a different rental company when I travel to St.Louis going forward. read more

Avis - Line to pick up a rental - Car Rental Near Me - Saint Louis, Missouri

Slow and infrequent shuttles compared to other rental agencies. Terribly slow counter service. Even when you have submitted all data ahead of time, it still takes a very long time. Another counter person spends his time chatting while the line was literally to the entrance door. Would you please teach your employees efficient procedures and less cute conversations. After waiting for 40 minutes, we and the group behind us were told that we were "preferred" but there was no indication of this on the app. The counter person would not help us and sent us across the parking lot to the preferred building where none of our names appeared on the outside list. Despite the title, "Preferred," the counter service person (only 1) was even slower than the non- preferred. We were then informed that they were shortstaffed and no one was available to help. I finally called Avis Customer Service, but service agent, Sandra, said he was in the Caribbean and was not allowed to call anyone to help me. Why call it customer service if they can't do anything for you? The only thing "Preferred" offers is that you Prefer to go somewhere else from now on after the lack of service at Avis. We've had better car rental service in third world nations. How sad. read more

Don't do it. Just stay away. Find somewhere else, anywhere else to rent. People working there are unprofessional and lazy. They are on their phones and just talking amongst each other while you are standing at the counter and there is a line waiting. They are rude and should not be working at any place with customer service requirements. Also, "washing" the car prior to bringing it out to renters and leaving it covered in water hides imperfections so they can likely charge you later for damages that were already there. Be aware and take pictures/video prior to driving off the lot. In addition, after renting a car, they overcharged me so pay attention to your receipt. They charged me refueling when I filled up before dropping off (at the gas station right next door). I have screenshots to prove it so take that $16.99 off my receipt Avis. Also, when I called the man said I had a "discrepancy" with the drop off information. I didn't quite understand but I guess they are saying when I dropped it off something wasn't correct ? I dropped off and left the keys in the car exactly as requested. Why am I having to deal with these incompetent individuals? Just stay away. You are better to uber/lyft and spend more money than deal with these people. I want to give 0 stars because this is one of my worst rental car experiences ever. read more

Do not even think about renting a car from this establishment. Their staff member stole my luggage. Terrible service !!!!!!!

Worst service I have ever had . I will never use Avis again . It took an hour and a half to get through the rental line and they only had two people working, didn't have enough cars ready, and no management. Really a huge waste of time and disappointment at least for the St. Louis airport location. read more

Hey, this is piss poor Avis. I walked into your place of business and rented a car. I paid security deposit and was directed to a line outside with over 50 people waiting with one person issuing out cars. I was advised that you will not get the car you served. What is the point in reserving a car if they are going to down grade your reservation. I am not happy. If I could give half a star I would read more

Avis - After you pay your money they kick you outside to stand in line. This is Piss poor Avis - Car Rental Near Me - Saint Louis, Missouri

Had to wait outside in cold for 15 minutes to get my car. Car vibrates severely on highway, smells BAD like pot/cigarettes, and the key FOB battery says its dead. Lady at counter had to redo all the info because she accidentally exited out. Update got home and they charged me $42 for gas even though I returned the tank 100% full :) read more

Would have given zero rating if possible This is the worst run rental company ever Tire low pressure. Smelled like dope They couldn't find the vehicle two mins after I returned it to the lot, to be traded in for better vehicle with no flat tires. read more

I rented a car from Avis on 9/18. I originally purchased a mid-sized sedan rental, but the guy at the front desk said he could upgrade me to a mid-sized SUV for $15/day more. I elected to upgrade. Upon arrival to the vehicle I noticed it hadn't been washed. I was upset by this but thought it's not that big of a deal. I drove straight to my destination with no stops, about 2 hours and 30 minutes. Once parked, I noticed the front driver door had damage. I got back in the car after to go to my next destination and put the car in reverse and started backing up and heard metal on metal grinding and screeching sounds. I immediately called Avis and they directed me to a local branch. The local branch didn't have a car to swap. I called Avis 2 additional times. No other car rental places had cars available. Abshir in Columbia, MO was kind enough to get me a car the next day. I just received a claim saying I damaged the car. Horrible experience. Horrible customer service. I don't recommend. read more

One star isn't even deserved for this place. I understand it was a busy weekend, but only one person was working at the front desk, struggling to handle everything alone. The line was extremely long, and several customers had to return to the office because the attendant at the gate wouldn't let them pass for unclear reasons. I waited over 40 minutes just to speak with the front desk. When I dropped off the car, the staff at the drop-off location simply told me I was good to go--no confirmation or exchange of information, which made me suspicious. Now, I've just discovered that my car was never officially checked in, and I have to wait 5-7 business days for them to fix the issue and process my receipt. Absolutely unacceptable service. read more

Ridiculous!!!! Spending all afternoon in line for a reserved car. One whole day of our vacation is waisted. NEVER AGAIN!!!!! read more

it won't let me give zero stars, but I promise this place deserves zero stars. it's not even just the place I got my car from, but the company in general. I went back and forth with different people for almost an hour because they kept telling me the car I was in (that wouldn't start) didn't exist in their inventory. and the facility I got the car from, had no phone number. their phone number directed you straight to the generic company hotline. so I'm currently still sitting in a broken down car because their "emergency roadside assistance" hangs up immediately upon answer read more

Same as everyone else - long wait even though preferred, then a smelly car which I kept rather than wait for another or deal with the line again. Worst rental location I have ever experienced. read more

As much as I hate renting cars, I seem to do that a lot. But this experience was pretty great. From the beginning shuttle pick up from the terminal to returning the car at the service center, I have nothing bad to say about this Avis. We picked our car and when we got there realized we didn't like it. Switching it was a breeze. Yes, it cost us extra, but the associate did help us out as much as possible. Returning your car is a little confusing because it's not a typical drop off in my opinion. There's a line you put them in and essentially that's it. Someone will come and check the car in for you from there. Some notes: If your car is late it's $75 PER HOUR! If you don't fill your tank up and we're supposed to, it's $9.95 A GALLON! Happy driving and happy exploring the Lou. read more

Avis - Car Rental Near Me - Saint Louis, Missouri

Over 40 people in line. Super slow, despite having a decent staffing level. Then they ran out of cars. People are going to go Nuts. Facility is filthy, see pic. read more

Avis - Filthy - Car Rental Near Me - Saint Louis, Missouri

Continually disappoints w/mile long lines despite being a preferred membet. I'm officially done with this Avis location. read more

I made a reservation for a vehicle and showed up at the time and place I was supposed to pick up the vehicle. The vehicle was not there. I was asked to come back in an hour and a half. The vehicle is still not available so I have to call Avis customer service because the branch cannot do that for me. Avis found me a similar vehicle 25 mi away and was going to charge me an extra $200. They refuse to match their original reservation price, and they refuse to do anything about their mess up. Rather they wanted my time and money to fix their mistake. Over 10 years of renting with Avis is over. They can't hold up their of the deal, so what's the point of even making a reservation? read more

I made the mistake of booking from Avis a month ahead and paying in advance. Three hours later, I had to change my plans and was charged a $50 "cancellation fee" - let me repeat, one month before the rental was to take place, and 3 hours after the original booking! And the rental car companies wonder why people hate them! Enjoy my 50 bucks, Avis - it's the last you will ever see of me!! read more

Worst experience with Avis. I selected my car via the app, showed up, went to the parking space provided and no car. I go inside to the reservation counter for further assistance. The customer service rep states "what do you want me to do? The car should be there." At first I thought she's joking. No. She was being serious. Another rep gets involved and the verified the car wasn't there and apparently someone else took it. Fine, things happen. They put me another car. Great. The car provided was extremely dirty, smelled like someone smoked marijuana & cigarettes during prior uses, the front windshield was clouded from the smoke, the windshield wiper blades were mostly nonfunctional due to wear & tear, the change oil light was on. I could go on and on. I rent car a lot and understand sometimes things get missed, but this wasn't that. It was complete fail all around. I reported my concerns at the reservation desk before pulling out and was told they didn't have any other cars. I could either take it or rent somewhere else. I do not recommend renting from this Avis location. read more

Avis - Car Rental Near Me - Saint Louis, Missouri

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If waiting 2 to 12 hours in a line out in the elements is your thing, than Avis/Budget at the airport is the place for you! No service, no apologies, no refunds. Who has an entire day to waste waiting to get their rental car? Customer service at their worst. I promise you, totally worth it to pay more to get your car anywhere but here. read more

The staff was rude and left the key on the counter without any instructions and walked away. I stood waiting at the counter for 10 mins before I had to ask someone for help. When I received the vehicle, there was green marks in the back. When I came back to receive my receipt, the staff told me I have to call customer service. Customer service told me that the name of the account is under a different name. When they sent me a receipt, the document was blank. The worse experience I ever had with any rental company. read more

Really really long wait on a Tuesday at 2:30. Been in line for an hour and I'm half way through the line wow! Get more help Avis upgrade to not have to check in at counter like other companies read more

99 DEGREES -HELL ON EARTH AVIS ST LOUIS IN THEIR LOBBY. I prepaid everything just needed to drop off car with keys inside and catch shuttle. The inspection lady says somethings weird you should go inside and check. HOLY CRAP 20+ people in line and it is 99 DEGREES in there!!!! No Air Conditioning on! Thought we were all going to fall over. They should have opened the doors for the breeze. 30 MINUTES LATER -THEN I get to the counter and she says I Didn't Need to Come Into the Service Counter at all. Are they being racist? Maybe. I told the young lady that this is very bad customer service making everyone suffer in this HEAT. Then she forgot to give me my credit card back! Wow. Cancelled it and ordered another. F##K AVIS New Hastag #f**kavis NEVER AGAIN read more

Quick and easy, I've been using their app and works great, and usually cheaper than Priceline

Trash service horrible do not go to this Avis. Please don't get a white Mustang with Arizona plate. It's a set up. read more

When I got to the lot the board check with the desk. When I got to the desk they had no cars on the lot and I'm a Avis Preferred customer. Not only did they not have any cars ready, they didn't have any on the lot...the lot was empty. The agent had to call someone to bring a car from the car wash area. Even though the car had just come from the car wash, it was still wet, the car was dirty and didn't have a full tank of gas. read more

Avis - Long checkout lines - Car Rental Near Me - Saint Louis, Missouri

Understaffed. Had to wait 70 min to just get to the counter. Staff was friendly but they didn't have the car I reserved. Makes traveling difficult if you can't get your car and go. read more

After traveling personally and professionally for decades, I can honestly say my experience at the STL Budget/Avis this weekend was horrendous. I'm hoping these comments reach the General Manager in the area to address the root cause and there is something very wrong with how this location is being run. 1. On 8/9, the afternoon rental agents talked with each other behind the desk, ate potato chips and occasionally helped customers. The line was long and getting the customers assigned cars was not a priority. No urgency to service customers. 2. Customers were there sent to a "circus tent" (term from the Budget associates) to wait for their actual car. This process took 70 minutes for me. I was offered two filthy cars that hadn't been cleaned and I waited for a clean car. The associate working at the circus tent was clueless and the process was handled with sticky notes. He never used his radio to contact the cleaning center. He never operated with any urgency. 3. When I checked out and provided my license to the agent at the gate and asked him a question about how to use a feature in the car, he responded, "I love PEOPLE LIKE YOU who rent cars they don't know how to drive". I was stunned and told him to disregard the question, I'd figure it out myself. 4. I had repressed my experience until I returned the car yesterday on 8/11 and watched two female employees SCREAM at each other for over 7 minutes in the rental care return area. I mean screaming. A manager had to come break up the screaming. All of the customer returning car and many other Budget/Avis associates just stood and watched in disbelief. All and all, this was the most unprofessional series of unprofessional interactions I've ever encountered in my decades of travel. There is a serious problem with this location in that the 6-7 associates I encountered across multiple job we're not focused on service or the customer experience. Highly untrained, unprofessional associates at this location. read more

Awful customer service. It took two hours to get our car, they claimed we prepaid for gas, just such a disaster - I've literally never had this bad of an experience with a company in my life. Avoid at all costs if you value your time and your money. read more

Hi, I rented a Car at AVIS St Louis Airport this week and I have never had a worse experience. When I picked up the rental car, I noticed when I was checking out that the screens did not work in car. I restarted the car 4 times, but still no luck. So the lady at the booth was very nice and told me she would call back to the Advantage booth and get me a new car. The girl at the office was not very helpful. The only car I could choose was a suburban, however I was going to a hospital in Iowa and the car does not fix in the parking garage. So she finally switched me to a gold Mazda. When I got in the gold Mazda SUV, the driver door would not properly close. I asked her to switch cars again, afraid I was going to get a dead battery on the road if the door would not properly close. So I spoke with another employee outside and she told me to just take the other car where the screen was not working. (no music, GSP, climate controls, etc) for a 4 hour drive. I opened that car, and screen did come back on. So she said I could take it. Upon checking out at AVIS booth, I asked the nice lady to make sure the car was listed correctly on the agreement, because they did switch me on the app. She said it was taken care of. 5 hours later, when I arrived in Iowa, I looked at my rental agreement and the incorrect car was listed. I called AVIS customer care center 4 times and they could not change the car on the agreement. I had to return to the location to change it. I said I could not, since I was 4 plus hours away. The phone number online does not go to the location. What happens if I am in a car accident or get pulled over by the police? I had no proof showing them that car has insurance. I opened a ticket online and provided the information, but that was never fixed. On the way home from Iowa about 20 minutes into my drive, I received a message that I had a low tired. It was reading 24. While the rest of the tires where reading 42 and 58. Again, I had to stop and air the tire up. Upon getting back into my car, the screen would not work for 4 hours. When I arrived at STL airport, I kindly asked to speak to the manager. They would not, so I spoke with one of the reps. (don't know her name because no name tags and would not tell me her name). She was helpful and got the correct car on the agreement. I wanted receipt prior to leaving to make sure it was correct. She finally gave me one, but I asked to speak to the manager and get my questions resolved on what happens if I get pulled over and I have no proof of insurance. He would not tell me his name, no would anyone else. I believe it was Terry. I asked Terry what I do in that event, and he had no answers. When I asked him again it's a safety issue, he said I am not going to talk to you anymore and we are not getting anywhere. He said if I didn't leave, he was going to call the cops. I have never had such rude interaction in my life. This is a major safety issue and could have got me arrested by not having proof of insurance. Book with Hertz instead and save yourself a headache!! read more

Very, very, very poorly managed location. Shuttle service takes forever. Hours of operation are very odd for such a large airport. Best of luck to you fellow travelers! read more

This is awful. 40 people in line. Only 2 or 3 customer service employees. Takes 20 minutes per customer. The problem may be with the people preparing the cars. I can't give a 0 rating. AVOID AVIS AT ALL COSTS!! Flight came in at 4:30 now It's 6:30 and I'm hours away from getting a car. read more

The transmission on the car we were provided failed. Fortunately we were not on the highway or we would have gotten hit. It took a few calls to even get an agent to help. We were not sent a replacement car. We were made to wait 2 1/2 hours for a tow truck back to the airport to get another car! We were extremely late for the family event we came into town for, all because Avis gave us an unsafe car! And for all of that, all we got was a Uber voucher! This location needs to be shut down!! read more