Service with a scowl. Treated customers as annoyances. No smiles. No pleasantries. The car, though, was nice and clean (Hertz, on the other hand, had no cars.) read more

I rented a vehicle from this agency. The staff was excellent. The car condition was unsafe. Tires were bald. check you car not only for cosmetics but safe driving conditions. read more

Avis - Car Rental Near Me - Saint Louis, Missouri

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Two Hours and still in line. Worst customer experience ever!!! Over 100 people in line and only 2 people working the counter. Line is almost wrapped around the building. read more

Avis - 2 hours and still in line. WORST customer support ever. - Car Rental Near Me - Saint Louis, Missouri

Worst rental experience I have ever had. When you try to extend, it's a toss-up on whether or not you get a real person. Don't even THINK about attempting to contact the local office you rented from, it's impossible to get in touch. You get sent to a call center or it is automated. They continue to charge your card, even though they say it is due upon return. They do NOT communicate via email or any other way. Still have yet to receive any kind of transaction receipt etc. Oh and if you want to simply extend your rental, THEY FORCE YOU TO SHOW UP AT A PHYSICAL LOCATION! GO ENTERPRISE, this place is a joke. Cave Springs location St. Peters, MO. If you are reading this, provide a direct way to contact you! read more

Me and my husband rented a Ford Mustang from St. Louis airport white with Arizona plates drop top do not let them get his rental. It have fleas dog bones under the seat. It was dirty. Filthy the back windows do not go all the way up when you put the top down. it got stains in the backseat. need a tuneup and girl with the long red nails, trash don't do to her she will give u anything. read more

Been in line for almost two hours and still haven't made it into the building. Anticipating another 2 hours based on conversations with people in front of me. Made alternative plans while in line. read more

So slow. Not enough people. The people they did have moved like sloths. Not sure why it takes 20 minutes to process each person. I am an Enterprise member and love them but they di not have any cars. They are awesome! I will never rent from Avis again! Ridiculous!!! read more

I read the reviews prior to arriving- And I wanted more than anything for them to be wrong. First of all STL airport is a sh!tshow. Secondly I waited 47 minutes as a preferred Avis member to get assigned a car- I then waited another 11 for them to pull the car around. I'll say the guys working were very friendly- but this is not the Avis service I'm accustomed to. On top of a line 10-12 deep at the preferred counter, they were also allowing non preferred members check out... what's the point ? read more

Avis - Line to the preferred counter - Car Rental Near Me - Saint Louis, Missouri

The Worse Car Rental Experience of my life long traveling career. Stood outside in the parking lot with 10-15 other frustrated Customers. Weather was miserable with Winter Cold Windy conditions. My wait in the weather was 1 hour and 20 minutes. Was finally offered a Ram Truck after reserving a mid-Size car. Truck was full of dents and Shook down the rode at 60 mph. How can this company be so broken with their Customer service and satisfaction. Why would Avis continue to take reservations with cars not expected back and able to cycle out. The frustrated group of customers requested a Manager on duty to explain with no response. 1 employee was present and occasionally stop texting from her heated rental car to apologize and remind us the wait was 45 min to 1 hour. She told me this is a normal everyday for this Avis location. I will never give Avis my Personal or Corporate business after this horrible experience. The Avis CEO needs to step up and make changes to this location and Team members. read more

Terrible , states no Avid proffered. What the Hell you have it for then. And attitude on top that. This is By far the worst Location in the US. Be aware, they run credit checks on you without your permission... read more

Avis - Car Rental Near Me - Saint Louis, Missouri

I was going to rate AVIS higher but after the events of today they should feel lucky that I don't rate them lower. I needed to turn my car in early the next morning however I was unable to locate what time they opened. I found the local number on my contract and called it almost 30 times. Not once did it go to the local number. I decided to drive to the location and get the info. I mentioned to the counter agent whom proceeded to tell me that it was a corporate thing and that thee was no one at a local level could assist me. I was told to call the customer service number. BTW the shuttle bus starts at 4 AM for the airport. read more

Been to Avis-Budget a couple of times in STL this year alone. Drake was amazing and very helpful. I was put in a car that had over 50k miles that smelled of smoke (loss of 1 star), however Drake found a nicer and newer vehicle that fit what I booked within a couple of minutes. Excellent customer service. The crew inside were nice, but not as helpful. They seemed annoyed when asking for other accommodations or potential upgrades (also part of the loss of 1 star). read more

I wish I could give no stars. Absolutely the worst rental place they have lines out the door and stand around talking amongst eachother instead of helping. The also have you standing at the counter because no cars are ready. Ridiculous. To add on that they send you outside to a stall the car isn't at because it's still being "serviced" read more

No, no and a final no. This is hands down one of the worst Avis locations in the stable. Here is the rundown of negativity: 1. Shuttle buses are beat up and rattle insesentently - cloth seats reek with sweat, sadness and desperation. Some of the drivers are engaging - most are not. 2. The facility - the fencing and entrance look like a worn out and broken border checkpoint on the former Iron Curtain. Rusted out gates and rutted asphalt. 3. Customer Service - hit or miss. With COVID you are either in the former regular building - Avis and Budget - as preferred is no longer operating - or you are speaking to someone in a booth behind bullet proof glass. 4. Vehicles - do you like the smell of stale smoke? Then you are in luck as it seems most of the cars rented from this location have that underlying smell no amount of Febreze is going to take away. 5. Returns - HERE IS THE WARNING - twice I've been charged for 'not fully fueling' my vehicle and twice I've had to dispute the charges and get it reversed. Do not leave until you are given a receipt on site and validate the charge is correct! I can't emphasize this enough. I usually enjoy renting from Avis - and at this location, I often get booked here because of work. If you have a choice in St. Louis - rent someplace else. And FYI - even with all these pithy and pointed reviews - nothing will change. Cheers! This review is looking pretty epic! Nice! read more

My husband had picked up a long term rental car from St. Louise Missouri. We live about six hours away. Our contract was valid and we haven't been ever notified there was an issue with it. Avis had sent a towing truck at night to repossess the car after reporting it stolen. The guy just showed up and without no explanation towed away the car, Not even allowing us to get our personal belongings out of the car and all of this while causing an embarrassing scene in front of our neighbors and young kids, Swearing and calling us thieves for driving a stolen car. Before we could even figure out what was going on he took off. We have been unsuccessfully trying to get information about this from their useless poor customer service. No one is really trying to help or come up with a reasonable explanation to all of this. No one has ever called us in regards to our personal belongings. Basically no one cares. Even four days after we still haven't got no explanation. Haven't had any sleep since this terrible traumatic night. Avis has the worst customer service ever. They have no record for anything they have done. They can't even communicate with each other by phone and "are not allowed to transfer calls or ask someone to return to you". Would recommend anyone to avoid any contact with this company and this location in particular. Would rate it less than ones star if I could. read more

Avis - Proof of order - Car Rental Near Me - Saint Louis, Missouri

Waited nearly an hour for shuttle bus, and when we got to the location there was a line out the door and only two people working. Ended up walking a block away to Hertz and renting form them. Don't do it!!! read more

I rent a car from here every weekend. As well as every week from a remote location in the US. For 2+ years now consistently. First off, super rude staff! The gate guy is great tho. Met one manager named Haley, she's super nice. The rest are cringeworthy to deal with. St. Louis has the most clapped out fleet in the entire country. You have a better chance getting a clean low mile car in Queens than you do at STL! Everything they have is 50,000 miles plus, they don't keep good tires on anything, nor do they send anything to the alignment shop. The last 3 suvs I've gotten pulled hard In one direction or the other. They tried sending me out in a Yukon about a month ago that had wires hanging out of the tires. They replaced it with an f150 that was previously a long term rental to a contractor, there was busted silicone tubes under the seat and the bed/door pockets were full of rusty scaffolding nails. Their cleaning "services" leave a lot to be desired. And good luck EVER getting anything with leather seats or working "car play" it's all base model junk with wallowed out USB ports and lopsided cloth seats. Gave me a $15 upgrade to a sports car in Vegas a few weeks ago, the "2022" mustang they gave me had 48k miles and at least 10 noticeable dents on it with sharpie marks all over the dents. I would asume this was ment to go to thd body shop, but my next trip to Philly I got a mustang that was dented up almost as bad. It's clear they never fix ANYTHING. As high as the rental rates are here and the insurance coverage charges, you'd think you could get a decent car, but that's unheard of from this branch. read more

This is by far the worst rental car location I've ever visited. Took an hour and a half while two agents slowly went about their business. No sense of urgency at all. read more

1 hour wait time, terrible customer service. Go anywhere else if you're renting a car.

Avoid at all costs. Arrived at 2:15 PM to pick up a car. The line was out the door and into the parking lot. Hundreds of people in line, and two counter agents. Made a whole lot of people late and unhappy. Awful. read more

Today must be a struggle for computers or people. The preferred system for reservations isn't working. The parking lot is full of cars, but everyone is being sent to the counter. Probably 50 people in line. Looks like they are using paper and walkie-talkies. Processing about 1person every 5 minutes. Next time, I will Choose a company that uses computers... read more

Wait in line for about an hour with only two agents manning the counter and about 25 people in line. Will never rent from Avis again. Friendly agent helped me, but it seems like the company puts profits over people and over customer satisfaction. read more

Shuttle bus took forever to pick us up at the airport then we finally got to the rental location and their was a line 20 people ahead of us with only 2 reps working. read more

Renters Beware! I rented a truck last month from this location in St. Louis and had the worst rental experience ever. When i arrived at the rental facility the line was out the door and took over an hour to get my truck. Only two Avis associates were working the counter on a very busy Sunday. Then they issued me a toyota tundra that had dings and dents on the outside and a gross stain all over the floor in the back. I understand these vehicle get driven and beat up by all sorts of people but its a major inconvenience on the next renter because you have to go around and take pictures of all of this crap so you don't get blamed and charged for someone elses damage. The truck was also out of alignment and had an awful vibration when you would drive above 50mph. Lastly, i dropped the vehicle off with a full tank of fuel and when i got my receipt a few days later it showed that they had billed me $180 for a refueling fee and said i left the vehicle on empty. They werent willing to believe me until i told them i took a picture of my dash before i left the vehicle. I currently have an open ticket and i am trying to get refunded for them incorrectly billing me. ALWAYS TAKE A LOT OF PICTURES OF YOUR RENTAL CARS BEFORE AND AFTER OR THEY WILL ATTMEPT TO SCAM YOU! read more

The service is terrible at best The staff is friendly however they never have the car we reserved We prepaid in Oct of 2022 $515.23 for a sedan The staff did not apply our prepayment and we spent 4 months and endless hours trying to get Avis to refund our prepayment since we had paid $689.00 when we returned the car We have changed to National rented the same model a few days ago for $300 less read more

Way too understaffed..... 1 person at the desk with 15 people in line and more people coming in. The line is not even moving at all. Been here an hour already. Seems like nobody cares too. Just use Enterprise, they are way nicer and quicker. read more

Worst rental experience ever. There was one person in front of me, 3 people working at the desk and I spent 50 minutes waiting for a car. Then they sent me walking across the lot to an empty spot. I am currently still waiting and it has been over an hour and they're not very busy. The woman behind the counter ran my information 4 times because she couldn't figure out the system being new. The woman at the other counter told me that wasn't allowed read more

Avis at STL airport is really sad. No true preferred service. Thirty minute wait. Car return with a stoned gal who ignored us four times asking where to park. So sad what is happening to the service industry. Our friends said enterprise was no problem at STL. read more

The St Louis International Airport Avis Rent a Car along with Dallas Love Field are absolutely horrible! The amount of customer service agents are one for Budget and one for Avis. I don't recommend getting to these locations at your scheduled times of pick up as it may take you more time than you would like. The agents are always nice but just the fact that the company is not responsible to us as customers is disappointing. read more

Tried to give us a car with expired stickers and bald tires. Gave me the run around about an suv and a 4 door car being the same thing since they're both "luxury". Magically found another car after the suv was refused literally 6 times. Put us an hour off schedule after all the run around. Wouldn't recommend using this place read more

The worst slowest customer service ever. In line 30 minutes just to get a car. There were 4 people working the desk. 2 walked away leaving customers in line. There are 6 of us in line. Just no sensitivity to wait time and continued exposure to germs. Bright spot was Lou. Great attitude. Warm spirit. Made the wait worth it. read more

We had to extend our stay by one day. We returned the vehicle the next day and they charged me for 14 additional days! Bill was originally $481 but I was charged for $1221!! NEVER AGAIN!!! I used Avis because my credit card offered a deal for using them. I will be heading back to Enterprise. I would rather pay a little more, and get a lesser car, than have to deal with disputing overcharges. Will be contacting the Missouri AG as well. I forgot...we drove the finest vehicle they gave us 1 mile and had to return because the vehicle was violently shaking at 40 mph. That was before they gave us the car they overcharged us for. CAN I DO ZERO STARS?! read more

Budget and Avis operate out of the same facility near the St. Louis Airport. A day or two prior to arriving, I received a text message from Avis asking me to complete my reservation details prior to my arrival to expedite the check-in process. I did so. Upon arriving at the Budget/Avis building, it was evident things were not going well. The line was wrapped around itself three times then out the door. The Pre-Registration using the app does absolutely nothing as you are asked the same questions you answered on the app. It took me one hour and twenty minutes to fly to St. Louis from Cleveland. It took me over two hours in line to receive my Avis car rental. As stated in other reviews, the counter personnel act as if their job is their personal purgatory mumbling behind masks and then getting exasperated when you ask them to repeat what they said. My car, again as stated in other reviews, smelled like someone smoked two pack of filter-less cigarettes and then tried to cover it up with a gallon of pine air freshener. I asked the agent at the exit kiosk to make a note on my contract that the car had been smoked in and she grunted and rolled her eyes. I have no idea if she did anything. Now I have returned a car to this location before and waited 45 minutes for a bus back to the airport. (Plan accordingly when returning for your flight.) When I brought back my car, I waited 15 minutes for an attendant to check me in. I noticed the shuttle bus was getting ready to leave for the terminal so I left the rental car and boarded the bus. On the bus I discovered that I had put the rental car key in my pocket. I drive the same brand personally so the key fob felt familiar and I didn't realize until we were arriving at the airport. I explained the situation to the bus driver and she assured me it happened all the time and to leave it with her. I even volunteered to ride back to turn it in, but she insisted she would handle it. I am sure you can guess the rest. A mystery charge shows up on my credit card for a lost key ($383). No notification from Avis that they key was missing, no notification that my credit card was going to be charged. Nothing. Needless to say I am not paying the charge as the key was handed to an Avis employee. If at all possible avoid this company in St. Louis. read more

AWFUL experience!!!! We rented a car from Avis and the first one had "mystery" white stuff on seats so we returned it right away and go no better! Back door window would not close all the way, weed smell in the car and the back end looked like it was in an accident!!! PLUS when we returned the car today, 12/31/23, the shuttle driver of #155 was rude as hell!!!!! He had no kindness in him at all and seemed disgruntled! VERY RUDE!!!! No hello, yelled when he asked what airlines we were on and drove like a maniac! Shame on everyone and especially management!!!! read more

I have waited for 3-4 hours (still currently in line) for a car rental. This is the worst service I've experienced. The line has extended outside of the business along the sidewalk ever since I arrived. PLEASE do not rent a car here even if it is a little bit cheaper, you'll likely have the same experience. I'm renting on a Tuesday not near any holiday. There is not reason for this. please do not give a terrible company like this your business by renting from them! read more

This is the worst car rental In America. As a avis preferred customer the car is never ready for pickup and the customer line to pickup cars is always out the door. It takes 60 minutes to pick up a car. Avoid avis St.Louis at all cost read more

Worst rental car company on the planet, at every location. I hate that my company makes me use them. Their service sucks, their cars are never clean and are horribly maintained, and being a "Preferred" member is meaningless. No matter how early I reserve a vehicle, they rarely have one waiting like they are supposed to. There is always a the line for the preferred people that had reservations and expected to walk straight to a car and go about their bus, particularly at this location. read more

I had just landed in Saint Louis on Sunday (7/25) after a 10 hour layover and was beyond exhausted. I was helped by a woman named Stacy who facilitated my car rental for me since I had barely two brain cells left to rub together to form a coherent thought. I mistakenly thought my booking was with Budget and couldn't find my driver's license for the life of me. I have to say, Stacy had the patience of a SAINT. She asked me why I was visiting from California and when she heard I was participating in a pitch competition, she hyped me up and made me feel good about myself. She recommended I upgrade the beaten up sedan I was renting into a nice blue Hyundai Elantra because I should arrive at the competition in "Style". And that's exactly what happened because the car was a big hit and my ego was on cloud 9 the entire time I was in Missouri that week. @Avis Stacy is EXACTLY the kind of person you should do everything in your power to keep. If she can make a person feel good about themselves after a 10 hour layover, I can't imagine how awesome she is with helping people on a normal basis. If these other reviews are true, then give her a raise because the customer service she provided was stellar and she might be the only thing keeping this Avis office afloat! read more

I have rented for this location multiple times. However, this week it was a nightmare. I was asked if I wanted gas or electric. Stated wanting nothing to do with electric gas only. Ended up with a hybrid and my fault for not noticing and checking vehicle over before I left. But again rented from this location multiple times with no issues. Get about an hour from location and notice it's a hybrid. Okay fine... so I thought. Exit interstate to my destination and once I stop at a stop sign, there is no acceleration. When taking a left turn in front of traffic almost got hit. Dash lights on, engine light on, messages flashing, cruise didn't work, and electric battery was dead. Trying charging in hopes that would fix the problem. Nope! When called to report it I was told I would be charged a round trip tow fee for a different vehicle. I was 2 hours from an Avis location. After fighting with them they brought me a new vehicle. Again expressed i wanted nothing to do with electric. At 9:30 - 10:00 pm that night the tow driver showed up with the new vehicle. Exact same make and model of what I was driving. Tow truck driver took vehicle off their truck and engine light was on the new vehicle. Next morning called Avis. Explained what was going on. They did another round trip tow for a second time. Cost Avis about $3000 for 2 round trip tows according to the tow drivers. Get the next vehicle and all is okay. Returned the vehicle and was charged $76 + dollars for gas And they said I drove 850 miles which was differently not possible. Drove about 200 miles. I stopped the Gas station located next to avis and filled up Almost $50. Missed a day of work cuz of the car not working probably and being unsafe the first day. Mind you that's like $700 with a day of missed work. All I was told was I was given a coupon for a free rental which I told them I did not want as I would not rent from them again. However, the send me an email with a coupon. I paid $215 for the rental And missed a day of work ($700). Think before you consider renting here. read more

Avis - Car Rental Near Me - Saint Louis, Missouri

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Don't rent here unless you have an hour to spare. They have consistently slow service.