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    Avis got us a car late in the day for an excellent rate when we had a breakdown during our trip. Top marks for this office!

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    Ask the Community - Avis

    Review Highlights - Avis

    After renting the car from the San Luis Obispo airport, she helped me with my bill.

    Mentioned in 2 reviews

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    Budget Rent A Car

    Budget Rent A Car

    2.0
    (32 reviews)
    1.4 mi

    Truly, the worst rental experience of my entire life. We rented a car and drove it from Santa…read moreBarbara to SLO. When we reached our destination, we saw that there was a bump in the well of the tire, which could result in the tire exploding on the road. We called budget and they sent out a tow truck and put the spare on the car, and then we had to drive it to the SLO budget at the airport to exchange it. We got a new car and drove back to the hotel. The next day we saw that none of the tires on the cars had air caps. We also did not drive off-road or hit any speed bumps, but a piece of plastic was dragging on the bottom of the car. We also exchange that car at SLO. Days after this terrible experience I see they've charged me an extra $150 for insurance I did not approve, and a fuel fee because we did not return the malfunctioning cars with a full gas tank. We were more concerned with getting off of the road in these dangerous cars and returning them to the office. I called customer service and they most they would offer me is a 15% discount on the fuel fee and a 50% on the insurance I did not improve. I really think I should get 100% back because the reason we returned the car early without a full fuel tank is because it was dangerous to drive and we wanted to spend as little time on the road with it as possible. Additionally, I did not approve the insurance so I don't know why I need to pay any of it. I cannot recommend anyone use budget.

    All of Budget has to be the most anti customer company on the planet. After dropping of a rental at…read morethe airport with in 14 minutes I realized I left my wallet in the vehicle. I called and was unable to reach a human and had to stop calling because my plane was taking off. 2 weeks later I still can reach a responsive human. I've been transferred from person to person to person all completely useless. Never ever rent from this company even if there your last choice. Its incomprehensible they have no one to incharge. Enjoy my cash and credit cards because I'll never rent from you again. I repeat do not rent a vehicle from these thief's.

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    Budget Rent A Car
    Budget Rent A Car

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    Avis

    Avis

    3.0
    (34 reviews)
    2.5 mi

    Rushed all day connecting flights, so upon finally getting to SLO's newly renovated airport we come…read moreupon the Avis car center! Waiting for us at the counter was a friendly face, our reservation in hand! After hearing about our day, he took it upon himself to run down and retrieve our beautiful Toyota, just like a super hero! Great to be back in SLO

    If I could give 0 stars, I would. This rating is more for their policies than the man who helped me…read moreat the desk. He was very nice but did not explain much of except for the original price that I paid for online. Once the vehicle was returned, my once total of $198 became $293 and some change. No explanation whatsoever on what the fees were from. I returned it at said time at the right date and location. Also, I received the car with half a tank in which I took a photo with a time stamp of the gas gauge. I immediately called Avis to inform them that the tank was not full upon pick up and needs to be noted or I be reimbursed if needed. The man made a note and I was told to return it half a tank as well. I returned it with a little over half a tank! I emailed asking for an explanation of the charges and I received no help or reply. Never have I ever had these extra charges from any other company even at different airport locations. I have used budget and enterprise and they were always upfront about their prices and charges even when booked from a third party website. First time and last time using Avis.

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    Avis
    Avis
    Damage

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    Damage
    Hertz

    Hertz

    2.4
    (33 reviews)
    2.5 mi

    I am extremely disappointed with how I was treated by Hertz in San Luis Obispo. I took the time to…read morewrite a respectful and detailed letter to management regarding a serious concern about possibly being placed on a block list, hoping for communication, clarification, and professionalism. Unfortunately, my letter was completely ignored. No response, no follow-up, no acknowledgment whatsoever. What makes this especially frustrating is that basic customer service and professional courtesy should include at least responding to a customer who took the time to address concerns respectfully. Silence and avoidance only make the situation appear even more unprofessional and poorly managed. I understand businesses can make decisions, but completely ignoring customers instead of communicating transparently is unacceptable. I expected much better from a company with the reputation Hertz claims to have. Very disappointed in the management and overall handling of this situation at the San Luis Obispo location. Lady should of had more to offer than bad cust service and playing the "i dont know" im worthless saga. Local owners of car rentals have no rail guards and need federal regulating so they dont continue to get away with tacky unprofessional college drop out style management like at SLO Hertz.

    I showed up and realized driving would be cheaper than uber and I was able to rent a car right then…read moreand there :) I was in and out in 5 minutes and cad a cute blue car for the weekend.

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    Hertz
    Inside of car - so nice!
    Inside of car - so nice!
    Hertz

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    Budget Rent A Car

    Budget Rent A Car

    2.1
    (27 reviews)
    2.5 mi

    We rented a Budget car, Mazda 3, to drive from Tulsa Intl airport to McAlester, Okla. We flew out…read moreto meet our new great-grandson. The next day we had trouble starting the car. The information center displayed a warning, "PUSH BUTTON START MALFUNCTION"! We contacted Budget/Avis customer service. When we explained the issue with the service rep, we were told Budget/Avis didn't have a rental office close by. We were instructed to drive car until it failed. At that time we could call and they would send tow truck. When asked about what help we would receive, we were told they no provisions for that situation, we were on our own! The only other offer was to drive car back to Tulsa, ending our trip before we meet our great-grandson. I'm a Veteran on Disability and my wife suffers from Huntington's Disease. We saved for 9 months, from the moment we heard we got the wonderful news. We had no other option but to drive failing car. the first time we got to meet our great-grandson, we left car running, as it was hard to start. This is how our nightmare went, one of us sitting in car, letting it run. Though the car did not leave us stranded, because of our anguish of being stranded, we returned the Defective Car a day early and went home. We're heartbroken that the most wonderful trip of our life was taken from us from a company, Budget/Avis, that doesn't have any customer safeguards. But I must add that they did refund $50, thanks for that. In summary, I'd like to point out, Budget/Avis has a better Tow Service than Customer Service!

    I received outstanding service from Steven. I had a last-minute reservation need, but another car…read morerental agency I have a corporate account with couldn't manage to find me a vehicle, irrespective of my "standing" with them. Not only did Budget have some inventory, Steven ensured I had an excellent car and a very competitive price. I rate this Budget location as well as Steven as a 5-star experience. I will be returning for another vehicle today!.

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    Budget Rent A Car
    Budget counter at SLO airport
    Budget counter at SLO airport
    SLO airport

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    SLO airport

    Avis - carrental - Updated June 2026

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