I have been using Hertz for years and I'm sorry to say that the service, website, email offers have gotten progressively worse during this period. Their website has become a nightmare to use. they ran a Cyber 25 % discount for airport rentals that would not work. There constant push for discounts with prepaid reservations is unacceptable. Their chat line was of no help. Ended up booking with Enterprise. So sad to see what has happened to one of the best Rental companies from the past. read more

What a shame! The standards of Hertz are that of "rent a wreck". We rented a mini van in fisherman's wharf SF and the vehicle was a total disaster. Garbage and dirt as well as stains. A 2013 Dodge Caravan with 61k miles. While driving that's when the problems really started. This was a great quality company at one time. Not anymore. Never again! Don't waste your $. And time! read more

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Golly, Hertz musta got wind that they were the best part of my recent misadventure to Canada, and not wanting to miss out had to jump on the bandwagon and charge me $75 freakin' dollars for a tank of gas! Fer chrissakes, I can fill my SUV for $60. Eek! Methinks not indeed! read more

I called a representative at the 1800 number to discuss a recent bill that I thought was high...$267.72 for one day...and asked to speak with a manager. I was told that Hertz managers were too busy to talk to customers....huh? what? I am on planet earth or have a reached a dark and remote corner of the universe? Ah, it is a vast abyss!! The Hertz NO REPLY cosmos!! Terrible and shocking, but I am not giving UP - kinda getting fun now... read more

Hertz Hurts! Buyer Beware I rented a car through Auto Europe and paid in full. I picked up the car at the Hertz Rental Counter at the Berlin Tegel airport. When I returned the car, I discovered that they charged me an extra $140 for undisclosed, unasked for snow tires, despite the 70 degree weather. How unfair! Numerous calls and emails to the U.S. Hertz Costumer Service Center and to Auto Europe were useless. I suggest using a more reputable car rental agency. read more

Hertz is a bunch of thieves, liars and filthy pigs. On Thurs 8/13/15, I booked a Hertz rent a car for 9 days online. The next day I confirmed the reservation online and recd a confirmation #. On Saturday 8/15/15 I went to pick up at 555 Ocean Blvd, Long Beach, CA 90802, and the place was not open even though the sign on the front door says Open Saturdays 8am -2pm. Another Spanish speaking family arrived after me and they walked in first, after a middle aged male front desk person finally appeared at 8:55am. The person ignored me even, though I had a pick-up scheduled for 9am. So I wait. Another 35 mins later another clerk with a Hertz shirt shows up, goes to the back room and does not come out. It is now 9:35 am. With a 9am pickup. The place is filthy and smelly. The carpet is full of stains and looks like it has never been cleaned or vacuumed. The one table for customers has a broken leg. The back room is dark and that too appears to have never been cleaned. So I approach the desk clerk, demanding to be taken care of. He then goes to the back room and asks the new person to attend to me. They pull up my record and the second person goes down to the basement to look for my car. 30 mins later he still doesn't bring my car but calls the front desk person instead who now tells me that there is no car reserved for me. Why? He saysI am rejected because of my drivers license issues. I told him I have stellar driving record for the past 20 years and he says sorry and gives me a 408 Corporate Office # to resolve it.. The VM says they are only open 9-5 Mon-Fri. In the meantime the clerk takes a Spanish speaking phone call and ignores me while he is on the phone for another 30 minutes. It is now almost 10am. 2 hours since I arrived for a confirmed picktup. When I insist he take care of me first he eventually says sorry, I cannot rent you a car. By now I am angry and there are 3 other customers, who looked like tourists lined up behind me. Now my instinct tells me that he is eyeing the new walk-in customers, as a way to make more charge more. I paid less by accepting their online deal and this is really why I was being shafted and rejected and nothing to do with my stellar drivers license. So now what do I do? My credit card was charged, I have no car on a Saturday morning and I needed to be in the Bay area by 4pm. My son was due to fly overseas and was counting on me to babysit his small children. Today is Monday 8/17/15 trying to resolve the issue. I am online and on the phone for over an hour with Hertz for a refund and explanation. After 5 attempts I finally get someone who promised a refund. A WARNING TO ALL potential Hertz customers-Beware of this illegal bait and switch policy of axing lower prepaying customers to charge unsuspecting walk-ins at a much higher rate. To HERTZ: This is despicable! I will make every attempt on Yelp and elsewhere to let the public know of your devious practices and be assured I will NEVER use you again. read more

This company is dishonest. BEWARE !! They stole money form me by taking my deposit and then they did not have a car for me - never gave my deposit back to me and does not respond. read more

Got a ticket while driving a rental car, paid it promptly. Since have gotten several threatening letters from Hertz collection agency stating it was not paid. Sent proof each time, continuing to get the letters. Now we get a letter saying we are no longer authorized to rent from Hertz. Do they think this helps them to get business? read more

Recent trip to Toronto on business, I landed after a long day of travel to find NO cars were available despite my CONFIRMED GOLD RESERVATION!!!!!! , I was then sent to another carrier. I was finally able to leave the airport over an hour later!!! This is not the first time having horrible, apathetic service from hertz but it is the last! Try to talk to Hertz about problems -Good luck! Walls of idiots to wear you down - every Sr. Mgr, officer and board member at this company should be tared and feathered! These guys suck! read more

No relief from Hertz with folks affected by Hurricane Sandy. We rented from JFK with a return to JFK on Oct 29th the day of the storm. With all roads and airports closed within a 100 mile radius (their only form of relief), we ended up paying more than double to drive and return the car to Chicago. read more

We rented a car this past August and were charged for the extra driver even though AAA member benefits include a free extra driver and we entered our AAA account number at the time of the booking. In addition, we had a fender bender and despite having purchased FULL insurance, the tow charges were not covered. We contacted Hertz in an attempt to recover what amounts to over $300 in fees & charges and received a dissatisfactory response. The worst of it by far however, was not being able to get an authorization number for the tow because the representative was 'out to lunch'. A worldwide organization shuts down when one representative goes to lunch? I'm scratching my head here and Hertz just lost a customer. read more

On May 14th I arrived at Logan after a long, miserable flight and went to Hertz to get my car. It was about 1am. I am a Gold member but had to go to the counter because I was using a new credit card. I got to the Gold counter and there were about 8 people ahead of me and 1 agent, whose speed was S_L_O_W. It was taking about 15 to 20 minutes per transaction when there were no issues. One man did have a problem - he had reserved a car with neverlost and she gave him a car without it and denied he had reserved it even when he tried to show her the reservation. Her response was that he would have to wait for the manager to come and she had no idea when that would be. Right as I was being helped, another agent came to the counter and started helping. I gave her my reservation number and she printed the contract. I asked what car I was getting and she said it was a Dodge Caravan. I said I had reserved a Ford Focus and I wouldn't take the Caravan - it was much too big. I got the same answer as the man before me from the agent "I can't do anything and you'll have to wait for the manager." An hour later everyone had been helped (including the man wanting the Neverlost who finally got his car without the manager ever turning up.) Whenever I asked her where the manager was, she ignored me. (He or she never turned up the entire time I was there.) Then the woman sullenly gave me a contract for a Focus (it is now about 2:30am). I went to get the car. It had written on the side window, "no key". I went back to the counter. She gave me another focus. This one had apparently just been given to someone else. Finally, she came back with an Impala and told me this was her final offer. She "graciously" took $50 off the rental and gave me a tank of gas for my inconvenience. At that point, it was about 3am and I just wanted to get out of there and took the car. I have had such a bad experience with any rental car company. I generally rent from Hertz because of its reliability and good service, but, at least for Boston, no more. read more

I am extremely disappointed in Hertz's business ethics. My friend was driving his motorcycle on the CA freeway and after the freeway split a Hertz rental car cut across the solid white lines ending up sideways on the freeway which cut off my friend. My friend slammed into the Hertz car his bike tipped breaking his handlebars, bending the frame, tearing up all the fearing, muffler and road rashes. The police report showed the people who rented the Hertz car were at fault and they admitted. After 3 weeks getting the run around Hertz said that the person who was not insured was driving so they will not even cover getting his motorcycle fixed. He has been struggling finding work and now carless not able to make ends meet. I do not understand how this is even legal and of course he does not have the money to higher a lawyer. Hertz is a horrible corporation and I will never use them again and tell my whole corporation with 800 traveling employees to avoid their services. read more

We rented a Hertz car in Dublin, Ireland and had the worst experience with a rental. Within 20 mins. of leaving the airport, we had a flat tire and pulled into a restaurant. When my husband checked the trunk for a spare, he was shocked to find it was empty. Instead there was a "tire repair" canister that neither one of us had ever seen before, and my husband has worked on cars for years. My husband tried to use the canister, but it wasn't working. He called Hertz roadside assistance and got nowhere. They told him to call a garage. We had just arrived in an unfamiliar country! Who were we calling?? SInce the Shelbourne Marriott in Dublin recommended we use Hertz, my husband called them and they got Hertz to send someone out with another car. The Hertz employee also could not get the canister to work. We were charged approx. $300 for a replacement tire and a service call. We tried to complain that there was no spare tire and the canister didn't work, but our complaints were ignored. I will NEVER rent from Hertz again!! We were lucky that it happened outside of Dublin and not on some remote road in Ireland. read more

after my experience with Hertz I am avoiding this place I have been threated really unprofessional, I would recommend other rental car stations. Dont go there This is not a good place no customer satisfation it is big corporation where you are only a number and see how much you spend read more

Don't rent cars from Hertz I rented a car in Portugal from Hertz and had a small scrape on the front that I am more that willing to pay for however I can't get a separate damage estimate as they bundled the cost of the repair into the contract price. When I tried to get hold of someone at hertz to discuss this I was put on hold for over two hours and transferred 5 times. The amount they are trying to charge me is 328 euros for something that needed 10 minutes of sanding and a couple of dollars worth of paint. This is a big scam and I doubt that I will either rent another car from Hertz of recommend them. Very poor service and customer support read more

I don't recommend renting from Hertz unless there is no other rental company available!!! We rented a vehicle from Hertz in Nice, France (reservation was made 1 month in advance). Found it was banged up on one side and was told they had no other similar vehicles available when we requested a different vehicle. Mind you, there were plenty of "like" vehicles in the rental lot but the battle wasn't worth it when the rental desk was no where close to the lot and we'd just arrived after a15 hour flight. The next day, we were hit by a motorcyclist, who banged up the other side of the vehicle and then left the scene of the accident. Spoke to 3 different Hertz emergency and/or claims personnel and got 3 different sets of instructions of what we needed to do. 2 of the 3 promised a replacement vehicle after we had reported the accident to the police. When we contacted Hertz from the police department, the third Hertz claims person firmly stated they would not give us a replacement AND that there were no "like" vehicles available for the remainder of our rental term (2 weeks). REALLY???? In addition, this person told us and the local police that a police report was not required because we had purchased insurance. Sure glad we went with our gut and got a police report because it was required when we turned in the vehicle. Upon our return home, I contacted Hertz Customer Service regarding the car we were forced to drive (at a high price), the inconsistent claim instructions, the inconvenience of repeated phone calls to get a straight answer and the anxiety of not knowing whether we had fulfilled our rental obligations. Their offer of compensation was equal to 2 days rental fee. Eek!! Methings we really rented from "Rent A Wreck". read more

Brand new Jeep on Highway 4 in Florida in the passing lane when the car just stop working almost got killed trying to get to the breakdown lane called roadside assistance and 2 hours later a tow truck came and force me to go all the way back to Tampa when I was only 30 miles from my destination which was Orlando Airport and then charge my credit card 549.01. I am going to court in Mass to try to get some consideration. ED from Boston read more

Scott P. Sider Executive Vice President and President of Car Rental and Leasing Hertz Corporate Offices 225 Brae Boulevard Park Ridge, New Jersey 07656 Dear Mr. Sider: Even though I have been a loyal Hertz #1 Club Gold member for about 20 years, I am returning my Hertz card cut in half. Because of my recent experience with the rental of two cars (at the same time) in Hawaii, I do not intend to use Hertz again. When I reserved two cars, I told the person that there were potentially going to be three other drivers. She told me that when we picked up the cars, they would have to show their drivers' licenses. No mention was made about extra expense per driver and there was nothing on the paper work that was emailed to me. We did not reach the airport on the Big Island until 9:30 pm and there were four adults and six children (3 adults and 2 children had been traveling all day from Washington, DC; the other 1 adult and 4 children had come from Los Angeles). We were facing a two hour trip across the island to Kona. There were about 8 customers behind us and there was only one stressed Hertz worker checking us all out. We were madly trying to get everyone's name on both cars so the other customers could get their cars and be on their way. In this context, I did not read the contract and see the outrageous expense that was going to be added for extra drivers. If I had, we would have had to spend time deciding who was going to be on each car. Coming back we just dropped the cars and rushed for the plane. I have rented from Hertz for many years and I did not expect surprises. I was outraged when I got the bill and it was double what had been on the original estimate because of the extra charges on both cars for the additional three drivers. I have called several times but each time the representative told me that I should have read the contract more carefully. I have been a loyal Hertz member and I did not expect to be treated this way. I am switching to the Avis loyalty program and putting out a warning on the Internet. Sincerely, Willo P. P.S. - I have just read all the complaints about Hertz on Yelp so I do not expect any response from you or anyone else from Hertz or any consideration. read more

They charged an extra day when i turned the car in ontime. They will lie and extra charge. Don't rent from them without checking your statement. read more

Was over charged for my rental end of November. by $99.00 the car had a terrible cigarette odor. when asked about either nothing was done. This was a first and last rental from HERTZ. ENTERPRISE has always been good, nice clean cars, fair prices and GOOD CUSTOMER SERVICE which HERTZ has no customer service. I agree with other reviewer Rent a Wreck would have been better choice. read more

Many thanks to Jeremy Smith, Ft. Dodge, Iowa Airport. One phone call to Jeremy, a nice professional worker and he goes out to my rental , retrieves my Kindle and Fed-Exes it back immediately. An up and comer for Hertz. Thanks. read more

I had an accident in Australia while driving a Hertz car. A lady opened her car door into the traffic lane, unfortunately it struck my rental as I was driving by. This was June 4, 2012. Hertz charged me for the accident even though the lady who opened the door said in her report that she did open it into my traffic lane. The Hertz car is repaired but I still have not been reimbursed for the repairs. I have gotten a run around. They said that they are waiting to resolve this problem. Right, it has been 3 months and the last email was a "form" email that did not even acknowledge my previous emails to them. Meanwhile I am a half a world away on the east coast of the USA and not able to do much about it. Their car however is working just fine making them money and I am out close to $1000.00 counting their silly add on charges. Ron Abigill read more

Rented a Hertz car in Ireland. When the car I reserved was not available they upgraded me, but then subsequently charged me $469.00. When I called to get the issue resolved I was told there was nothing they could do. When I asked for a supervisor they said that would take 2 to 5 days for someone to call me back. There are too many reputable companies to mess with these guys. read more

Rental reservation made through Hertz for Honolulu International Airport. When my wife and I arrived at their mobile office, I witnessed at least 60 people sitting on the side of the building waiting for cars. it was 85 degrees with like humidity. The office had A/C, the waiting area did not. I was advised I would be #13 waiting for a clean car rental and advised it would be 45 minutes. There were very few clean cars arriving for waiting customers. 45 minutes later I went inside to check when I would be getting a car. I was advised I was now #19 and it would be another hour. I WAS HOT!!! I lost my temper in front of the 45 newly arrived customers advising them they would have at least a two hour wait. The Hertz Manager quietly informed that if I wanted a "dirty car", I should go across the lot and speak to the manager in charge of "clean up". I did so along with a dozen or so others. After another 30 minutes, I was given an "unclean car" fortunately with a full tank of gas. The Clean Up manager was very apologetic and indicated he had advised his management of the problem over 6 months ago without any assistance. It had to do with the timing of the flights and the limited number of cars available. This is directed to Hertz's management. YOU HAVE AN EXTREMELY SERIOUS PROBLEM AT HONOLULU INTERNATIONAL!!! I returned my car at the Hertz counter at the J.W. Marriott hotel counter at Ko Olina. Oahu. I am a long standing Gold Card Member that will never use a Hertz vehicle again. Enterprise now has my business!!! I currently work for an insurance company as a senior claims manager. We use Hertz vehicles when claimant vehicles are being repaired. Now, my staff of claims representatives will never assign another Hertz car to another claimant again. RENTERS, BEWARE. A. Maines, Jacksonville Florida read more

BEWARE !!!!!!!!!!!!!!!!!!! I cant tell you how livid I am right now. This is absolutely WRONG!!!! I rented a car in Washington and apparently went over a brindge that does not have a toll booth available to pay a fee. I am from California and was not aware nor did I see a sign!!!! I received a charge on my credit card from a UNETHICAL COMPANY named PLATE PASS. I was told had I called and paid the fine before they did then I would not be going thru this unnecessary waste of my time. I only knew about this because I received my Credit Card statement 30 days later mind you, and saw this charge. No one contacts you, sends you anything to pay, you just get raped with unecessary charges. Then when I called both PlatePass and HERTZ to note my frustrations, I basically was told TOO BAD!!! Something should be done about this company. The consumer is getting RAPED!!!! I wish I was an Attorney becuase I would sue the crap out of them!!! read more

Rented a car via Auto Europe. I did not need an insurance. I have a full coverage by my credit card. The Hertz clerk gave me some papers full of abbreviations to sign. She mentioned only the price of fuel to return the car. When I returned the car I found that Hertz had billed my credit card for the not needed insurance. The price for insurance was higher than the rent. I will not go back to Hertz. read more

I rented a car in Tenerife (Spain) 3 weeks ago for 5 days (JAN 11 to 15). On my return the car was ok and someone stamped my contract. 5 days later when checking my CC, I discoverd that they took 670 euros. When I asked the reason, thy told me that the car was damaged (Seat Torn and Bumper scratched). They sent me a bill which looks like Home Made type. I am in the process of excalating this to the HQ in Spain, but, when I see these reviews!! Alain L read more

We had a similar situation. Within a few hours of renting a car in England, a tire developed a gash on the side and we also had no spare tire. We had a jack and other equipment with which to change a tire, but no tire. After several calls we were told that a tow truck would come for us and take us to a nearby repair shop. When they did not arrive, and after many phone calls, I was transferred to the shop owner who said he was closing up. To make a long story short, we were left stranded for hours with our family, had to call the nearest airport to get another vehicle, and ended up being charged $1,700. And we are Gold Members! Never again. read more

I was going to rent a vehicle at Denver International Airport, (total charge of $ 39.65),became ill with strep throat within 24 hours of the time of rental (23 hrs), and when I went to cancel the the rental, they are charging me a $50 cancellation fee! Unconscionable business protocol! There apparently is no room for illness..never again will I rent from Hertz!!! And will make sure I tell all my friends not to rent from Hertz. read more

I was going to visit my girlfriend in California and I needed to find an affordable rental car. Since I was on a college budget, I needed to find a cheap car or be stuck catching the bus around LA, which isnt really an option. I talked to many different rental car companies until I had the pleasure of meeting Elena Zeller from Hertz. She worked with my budget, she was understanding, and easy to get along with. She was the main reason why I had such a fantastic trip in LA. We drove everywhere from DisneyLand to the Getty Museum. Thank you Hertz and Elena Zeller for making it possible to have such a memorable trip. I really mean it when I say that Elena Zeller has made me a life time customer of Hertz. read more

I rented a car from the London Marble Arch Branch over the Aug bank holiday. The car broke down. Even though i mananged to get it restarted, I was afraid to drive the car, so tried calling the branch to come collect it and deliver me a new one. I could not get through, after two hours i called the Hertz central reservation in Dublin to ask for help - i have never come across such rudeness, one person hung up on me and another told me to stop giving her an ear bashing for no reason (maybe my ruined bank holiday plans are no reason to her, but to me, i beg to differ!) her response was call the AA. It was too late by then to go anywhere so i requested they come first thing in the morning, hoping to try and salvage my plans - they turned up at 10am and left at 12 noon saying the car was misfiring because the wrong fuel had been added. the mechanic's comment was, it is driveable so long as you go at high speed - not really an option in London! I had no choice but to drive the car back, by then i had no chance of reviving my plans. The people at Marble arch were sympathetic and assured me i would get a full refund and offered me a measly token for 10% off my next rental - big deal! I was told i would not be charged for the fuel used (I drove a total of 26 miles, but somehow manged to use a quarter of a tank). Imagine my horror when i was charged £28 for fuel - over a pound a mile!) I had to fight tooth and nail to get both refunds , everytime i called the branch i was assured it would be looked into and that i would be called back - needless to say i was not called back and i had keep calling. To add insult to injury i received a bill from Hertz for a parking fine, not only for the fine but a whopping £42 admin fee. I had contested the fine and it was suspended whilst they investigated, so Hertz paid the fine and charged me an admin fee, without giving me a chance to contest it or even pay it thus avoiding their outrageous admin fees. When i called to contest this, yet again i was put through to the Dublin call centre and yet again, i was faced with the rudest of all customer service representative. I asked for her name and she hung up on me, such cowardice infuriated me. I called back demanding to find out who hung up on me, but of course they all covered their backs by saying there was no way of knowing - LIARS! I asked the operator to have her manager call me. He tried once didn't leave a voicemail and then wrote me a standard response, not addressing any of my concerns. I have written to the Hertz CEO - nothing will become of it i am sure, but for sure I will boycott Hertz and i suggest others do the same! read more

Terrible policy: Not sure how much commission sales people working at the counter get, but they have to know that they are offering customers products they do not need. I understand buyer beware and read before you sign, but it still boils down to tricking the customer. read more

As a long time and frequent renter (70 days a year) Hertz customer, I recently rented a car in Germany. On returning the car Hertz charged me 400 Euros for a very tiny scratch on a wheel, something that was probably there and missed on previous rentals. This was simple extortion. On contacting them I was met with nothing but rudeness and an unwillingness to even discuss the problem. They asked for e-mails explaining the problem, but never replied. Fortunately, American Express came to my help. I strongly recommend avoiding Hertz in Europe. read more

Hertz is a rip off do not rent from them! Perhaps they should read their mission statement. I have been trying to have a manager call me for 3 hours. Huge mistake renting from Hertz. read more

All too often customers are quick to lodge a complaint or write a nasty review of a business if they have a negative experience or issue.... They often don't take the time to offer praise or give positive feedback for great experiences when it is rightly due. Well after the past 24 hours and a not so pleasant experience with Enterprise, I'm happy to report that within a matter of a few minutes, Hertz was able to provide me with the car rental services that I was in need of. They even went above and beyond what I would have expected of them. My insurance company set me up a reservation with Enterprise for a particular class of vehicle. When I got to the branch, I was told they didn't have it and they charged me more for a higher class. I spent the next morning and afternoon calling multiple branches trying to locate a sedan so that I could get in the vehicle that State Farm had approved. The branch I rented from never called me as they were supposed to when another vehicle came in. When I called them later in the day to check in and repeat what State Farm had said - suddenly, they had a sedan available for me, but couldn't hold it so I would need to come right then. I was aggravated that they didn't let me know about the vehicle and had every intention of returning it in another city the next day when I was near another car rental place that I could give my business to. I was searching for a Hertz to go ahead and get it arranged and was surprised that they now had one in my city. It was about 4:50pm when I called and asked about a 4 door sedan. I was told they had one available to rent that day. I was so excited and then I asked what time they closed and was told 5pm. I explained the situation with Enterprise and was going to reserve it for a pickup tomorrow when Brandon told me to go ahead and call State Farm to get it switched over, he would stay late and wait on me to come and get the car. When I got to his office, he was extremely polite and helpful. He worked everything out with State Farm for me, and even went as far as to follow me to the Enterprise office, to return their car. I made it a point to let them know that I had rented from Hertz when I was asked about needing a ride home. I took satisfaction in being able to say no, that they were in the parking lot waiting on me as they also "pick you up". By the time we got back to the Hertz office so Brandon could get his car and head home it was 6pm. It was freezing cold and I'm sure he had already had a long day. He was so nice and made it such an easy, pleasant experience. I will never rent from Enterprise again and I'm happy knowing that Hertz now has an office in my town. They will always get my business, hands down. read more

I am a Hertz President's Circle member but not for much longer. I have had repeated issues with their Suwanee, GA location and especially one employee. often cars are not filled up. I have received vehicles that are a class smaller than what I had ordered and prepaid. Recently, I once again rented and prepaid a full size vehicle and the car I received was, based on the Hertz rental agreement, a class smaller. No adjustments were made to price. Larger cars were on the lot. I was told I had to pay extra for a larger car. The agent told me the vehicle, a Honda Civic, was brand new with only 12 miles, he had just picked it up and reserved it especially for me. The vehicle had about 4,500 miles on it and was incredibly dirty, apparently just returned and definitely not cleaned. While 4,500 miles on a rental vehicle is not bad, I resent being lied to. If the agent would have just told me that he was sorry and did not have a car in the class that I reserved and would make it up to me I would have accepted that but there is an attitude that customers are idiots and don't matter. I should add that I called to complain and was promised a return call within 48 hours. Five days later after nobody called I called again and was told this was escalated and I would receive a return call. That call also never came. I finally filed a complaint through the website and all I received was an automated response stating I should read the FAQ's. My colleague rents Avis and gets better service he claims and better cars, which I can verify. I guess it is time to say good by to Hertz. read more

Terrible service. Had to call overseas to reserve a car for a trip to Italy. I prepaid for the car and additional insurance so there were no additional charges. Only to first find out that although I called Italy I was charged in British Sterling rather than Euro's so the exchange was 1.5 instead of .93 ; then my reservation came back with the wrong pick up date, no pre pay, so subject to fees and all of the extra insurance that I was billed for showed up as not included. I could not modify the reservation on line because the one automatic car available was no longer available--you had to complete a new reservation. Two phone calls to the US Hertz to correct --first call I was disconnected and second call 40 min on hold and then disconnected. So I cancelled my reservation and now trying to get the charge off of my credit card....scam as far as I'm concerned read more

We had made a reservation online to rent a car one way. My mother in law was in hospice care and we would be driving her car back. When we got to the Hertz rental agency, we were told there were no cars. Too bad about the reservation. I "chatted" with someone online and they ask me to call the 800 number which I did. We could pay extra ($200.) and go to the airport to rent one. They would not honor our reservation amount. Needless to say, we did not get to get a car fast enough to say goodbye to our mother. Thanks Hertz, thanks alot read more

RENTERS BEWARES!!!!!!! I reserved a midsize car and when arrived at my ocala, florida location to pick it up I got told that they didn't have any midsize to rent to me but had a chevrolet captiva which is like a sport utiltiy vehicle. I was leaving at 1 next morning so I figured I didn't have a choice, but they charged me $160 vehicle upgrade. I didn't know any different. i guess since I am a women I am a real sucker. I took the vehicle and upon talking to my father he told me that if they don't have the vehicle I reserved that by law they have to upgrade me for the same money otherwise that is bait and switch. Upon learning this when I returned the vehicle I told them about what happened cause I dropped the vehicle off at a different location then the pickup and got told I had to call the manager at main location. I did so and it has been 5 days today and no phone call. I called a 800 number and got told nothing they could do but send a email to the manager for a call back to me. I have filed a complaint with the bbb but wish I knew who to contact to turn them in for bait and switch. DO NOT RENT FROM HERTZ!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more