Don't ever rent from this facility. They master in the "bait and switch". I tried renting a sedan from here on their website. The website showed sedans were available and issued me a confirmation after booking. When I arrived to pick up the car, the person told me there were no sedans available. The only thing that was available were SUV's at a higher price. After she refused to rent me the SUV at the original price I had for my sedan rental, I left and got a better vehicle at Hertz in Paramus. I was told I could not escalate with a local manager. I could only escalate with customer service on their website. I wish I could give this location 0 stars, because that is what they deserve. Never again, Enterprise. Hertz, my business is now with you. read more

Due to a mechanical failure with my 2024 Range Rover Sport - I was told to only rent a car at this location in Paramus - RT 17 south. Thank god I did not get sent to LODI where my husband was not only tricked into buying insurance that they knew very well he did not need - also they told him to use THEIR EZ-PASS which meant him loosing his EZ PASS discount and instead going to them (like door dash - added cost to retail) ANTHONY in Paramus was such a gentleman, pleasant and truly an honest person and a pleasure to do business with him. If you need to rent - DO NOT GO TO LODI - go to Paramus. read more

This place is the absolute worst place to rent a car. Do not rent from Enterprise on Route 17th South in Paramus,NJ. The they gave me an auto that had only a 1/4 tank of gas, it was dirty and the tire pressure light came on within 48 hours. I then added air to the tires and the light would not go off. Additionally, the wiper fluid was almost empty. I called at 10 am today to get a replacement car since my tire pressure being low would make the car unsafe to drive. The manager stated they did not have any SUVs but he would try to locate another one and get back to me when he had one. I never heard back from him as of 7pm now the location is closed for the day. This company needs to monitor their management, especially the Route 17 South location in Paramus, NJ. If the manager doesn't follow up on things chances are the staff will not. read more

Rude, inefficient service. I was on hold for 30 min and walked in to counter person twiddling their thumbs with me still on hold. I showed her my phone still on hold and no apology. It just got worst from there. I was treated as though they were doing me a favor. We are spending money!!! What gives?! read more

I deal with the different enterprises pretty regularly because of my job. I can tell you they are not at all equal. They are a business so obviously they want to upgrade and you sell you insurance but some reps could be pushy. My job set me up with a rental reservation over the weekend and some locations were unable to rent anything to me for the amount allowed and insisted on upselling me. This was the only location that was willing to accommodate me, provided me with an upgrade, and understood that if they didn't, then they would have rented one less car over the weekend. The cars are all sanitized and maintained regularly. The staff was professional and friendly. This location is conveniently located on route 17 and the staff will pick up if your local. You can rent a car for the day for about the same price as an Uber ride or two so it's a no brainer where to go if you need to rent a car. read more

Enterprise Rent-A-Car - Car Rental Near Me - Paramus, New Jersey

Fast service, Olivia and Ryan are always very friendly and helpful. Easy pickup and return

Received a call from Enterprise, Samantha stating that they didn't have the economy car that I had booked earlier on line and they could Upgrade me for an increased price?? Went over to Enterprise a few hours later and the manager stated, that yes they don't have the economy car that I wanted and was willing to upgrade me for an additional charge. Decided to wait and check out other rental options with local agencies. It would make sense and positive customer service to upgrade my rental with no additional charge, since they cannot produce the economy car that was agreed upon. Not a great way to do business. William P. Gallagher P.S. Have been a loyal Enterprise customer for many years and that could now end. read more

Great and easy quick service! Didn't have any issues picking up or dropping off my rental car. The location is small and easy to miss right off Rt 17. Staff is very nice and quick to help you out read more

Exactly service the people were fantastic especially a gentleman by the name Ryan if you need to go rent a car go to him !!!!

Planned the whole day out from weeks before , I arrive there and they did not have the car I needed or anything similar. They has no sense of urgency to correct the problem , they just shrugged at me and said O Well we only have a minivan. Not even apology or anything . Never Again horrible customer service read more

Ok, So I just wanted to come on Yelp to tell everyone how AMAZING the Paramus Enterprise Rent-a-car is. First I went on Yelp and look at all Rental Car Company and Paramus Enterprise was the MOST recommended so I went for it. They were Super nice, helpful and made my experience easy and smooth. The car I rented was super clean, looked like a brand new. Samantha was so nice and just helped me in all my needs for the rental. Ryan was also super helpful. Prices were lower than other places too. Thank you again Samantha & Ryan. read more

*Paramus enterprise on 17 N. *picked up my vehicle on 2/2/23 *my associate was super friendly and knowledgeable. thank you read more

This is the second time we rented an van from the Paramus NJ location to take our daughters belongs to and from Udel!! The manager (Blue Hen Alumni) was so nice, super helpful and very friendly. We will always rent from here going forward due to his customer service. Paramus Enterprise ....THE BEST!!!! read more

Enterprise Rent-A-Car - University of Delaware - Car Rental Near Me - Paramus, New Jersey

Staff was very professional and courteous. Both the check-in at EWR and the return at Elmwood NJ went smoothly. Highly recommend Enterprise. read more

I want to share how impressed I was with Sabrina, the manager of your Paramus, NJ branch. She was very professional in assisting my car rental need 2 weeks ago, as shown below. I needed a car to go to Queens in the evening for my last-minute meeting but I could not get to her branch before she closed. She is a true leader who thinks outside the box. The car she dropped at my hotel was super clean and was a new 2015 Hyundai Sonata. This branch and Sabrina truly exceeded my expectation! Because of her, I will always use Enterprise wherever I go and I made sure the Courtyard Paramus will call you first whenever their guest is in need of a rental car. This Paramus Enterprise team under Sabrina's leadership is truly a champion! THANK YOU!!! read more

I don't have the need to rent cars often but if I ever do again I will definitely go here. I wasnt expecting much, I just needed the car quickly. I was really so pleasantly surprised at how professional and efficient the staff were. I ended up dealing with 3 or 4 of them and they were all the same in a good way. They know you have to get on your way and are really respectful of that and try to make the process as easy as possible. One of the best customer service experiences I've had - that probably sounds overly effusive but it really was a great experience. read more

Sabrina,V, and Justin thank you again for another great rental experience!! team Paramus 1 You guys always make my mornings!!Another great rental experience thanks again Sabrina, V , Justin and the rest of the crew at team Paramus!!! Keep up the good work! First time I had a really bad experience here, avoid you don't want to deal with the branch manager Andrew Esposito.. he does not care about customers, i and use to rent here almost every week.. avoid! Go to ridewood enterprise the service is so much better, Ashley and Danny are great! Andrew can learn from Ashley! read more

So I got hit by a deer.or an elk.Or a moose.or the jersey devil.Whatever the hell it was it bashed up my car pretty good.Geico set up my rental with Enterprise and this is the location I was brought to after dropping my car at the shop.Everyone was really nice .Connor managed my reservation and rental and made it absolutely seemless!!!!Thank so much to everyone there! read more

My experience was fine. I usually go to Westwood because it's closer, but I had no issues returning my car.

The ABSOLUTE WORST RENTAL AGENCY EVER!!!! We had an appointment to pick up a car at 1 o'clock and when we showed up the doors were locked and they refused to turn on their computers and unlock the door and rent us our reserved vehicle. We had NO idea that they closed at 1pm on a Saturday, nor did the agent tell us this on the phone. You'd think that in busy Bergen County, NJ we would have been adequately and rightfully informed!!! The agents were the rudest people imaginable! DO NOT GO HERE!!!! read more

I needed a rental for three days while my own car was having repairs done on it. Enterprise was convenient to my home and the rates were reasonable. Summary: a rental car is a rental car...but the friendly, professional service at pick-up and return were exemplary. Special props to Branch Manager Sabrina Heskins for reviewing my bill and helping me avoid an unnecessary charge. read more

Unfortunately, the customer service capabilities of this location is sub-par. What started with a booking through the corporate site for a 12 passenger van for a single-day use has turned into a 2 week (and counting) saga to get a credit for additional insurance that was waived from the start of the reservation. Somehow, a credit for ~$60 (for insurance and other nonsense) has turned into a complete waste of time and energy with only a credit card charge dispute left for me. Very disappointed with Liam, Adam and the "accounting back-office" that cannot seem to figure out how to give a credit. Never mind that phone calls are never returned and I'm simply placed on hold only to find out that the person I'm on hold for left for lunch. This is the level of service and training that one should expect from this location if you should have a billing dispute. In a word, it's amazing this is the caliber that Enterprise trains its people in. What an experience for the customer! Fortunately, there are other rental agencies available and chargebacks that Enterprise can now deal with. read more

I was surprised to see some negative reviews (maybe bad old management?), I had a great experience at this location in Paramus. I held a reservation for a car via Kayak.com and was able to cancel if needed. No credit card info was needed until the day I went there to rent the car. Justin, Brittany, and everyone there were very friendly and helpful, even on the phone calling in. No hassle, just picked the car up, which was ready within a couple of minutes, and went where I had to go. I was even able to keep my car that I used to get there in their lot in the back which was very helpful and convenient. Returned the car when I was done and they refunded me the hold they put on my card within a day or two. Very good experience, no bs read more

Never rent from enterprise they are trying to rip me off saying that the pre-existing paint damage on the car I returned is my responsibility ... I have had to secure an attorney to resolve the situation ... If you are not going to heed my advice at least do yourself a favor and take before and after photos with your phone... Especially if you are dropping it off during closed hours!! *** Dear Brandi I have sent relevant info twice and enterprise has done nothing to resolve my claim and has in fact blacklisted me from being able to rent a car in the future .... And sent me to collections...So I can only conclude that your offer to help is a disingenuous attempt to make it "look" like enterprise is being responsive. read more

Amanda and Joanne very helpful. The car could have been a little bit cleaner, but in general the service is very easy and fast. read more

Horrible horrible place. I called to get my car that I reserved and because I didn't show up at the time I was supposed to they gave away the car! They pretty much said too bad! Don't ever use Enterprise! They are horrible! This is what happens when a company gets too big and hires people who don't care. I'm going to call my insurance company and go to another place. Just a horrible place! I'm going to Hertz! Go someplace else! read more

Too many issues with this transaction and then to top it off, paid much more than the online advertised weekly rate for the vehicle. To begin with, when making the reservation, I was told I needed to bring a utility bill to confirm my address. This was because I was using a debit card. One agent insisted I couldn't rent a car w/o a utility bill; then the manager said no problem, all I needed was my insurance card & license. That was just the first headache. Completed the reservation after 2 calls; specifically asked for a full size sedan. I explained I needed to fit 3 car seats in the back side by side. Still, they showed up in an economy car to pick me up from the dealership. Could not get my car seats in. Luckily, one kid was not present or it would have been a safety hazard. We headed back to the Enterprise where I needed to wait over 20 minutes for them to find a car that would fit. Had to shuffle all my belongings and car seats out of the first rental. Again, I was told my options were limited by my choice of payment, even though they were holding over $300 in my checking account. Since they had none of the class of the car I'd reserved, (except one with a broken stereo), they offered me a minivan for a slight up-charge. Just a side note, I've been to another Enterprise office (Oakland) where they upgraded me to a pickup truck at no extra fee when they didn't have my requested car. I was unsure how long I needed the car; the agent insisted it was no problem, if I needed it longer, just keep it and they would charge me when I brought it backed. Because of a delay with my car repair, I needed the car for 6 days. Expecting to pay the weekly rate I saw online (194.90) plus tax for an estimated $240 total, I was shocked to receive a bill of $337.00 at checkout. The manager, Sabrina, skirted my direct question about a weekly rate vs. 7x the day rate. She insisted the week rate was not available "for me." The rate advertised on the website was a complete mystery to the staff. Even though specifics like the location ewere entered. After speaking to 3 agents I got a $40 refund. Still paid $60 more than the online price, and I'm including taxes and fees. If you want to waste your time, be ripped off, and given irrational explanations by incompetent agents, go ahead and give this place a try. Won't be using them again at this location. read more

Always 5 star. The service is outstanding. I have yet to hear of a complaint. Everyone walks out with a smile. I have. Thank you Ty and his wonderful team. Awesome. read more

Enterprise Rent-A-Car - My go to people Ty and his team are awesome. - Car Rental Near Me - Paramus, New Jersey

Horrendous. The management or lack there of is in serious need of learning what customer service is. Scheduled a pickup and they say we don't have a pick up. It's a walkin. From 10 miles away? Don't go here. Has me on hold for 10 minutes and I'm listening to recording how wonderful they are that they treat customers the way they should be treated but it's a lie. read more

Do yourself a favor and stay away from these clowns booked and made a reservation. The morning i am supposed to pick up the vehicle they call me to tell me that they don't have any available no resolution no sorry no nothing enterprise will let you down read more

It's 5:30, NYC rush hour, The GWB is within sight, but our vision is deceptive. It was at this point that we realized you need to leave a lot more than an hour to get from the UES to the Enterprise on Rte 17 in Paramus. Luckily for us, Joanne was working today. Affraid that we wouldn't make it, we once again contacted Joanne who had helped to take our reservation earlier. She assured us that we would get our car so that we could make it to our last snowboarding weekend of the season. Thanks to Joanne and Pierre's excellent customer service and willingness to go above and beyond, our weekend was saved. read more

So helpful. Kept updating me until there was a car I a was comfortable with what I was going to drive. Tyler was amazingly helpful.

Rent frequently for business, but needed to rent for personal and had a pleasant experience. Sabrina was great and accommodating with all my needa and it was a smooth and pleasant transaction. Will rent from here again. Plus point Sunday returns!!! read more

Definitely would not recommend this location. Andrew and Ashley could both use a course in customer service. Thank you NJM for stepping in and helping out. read more

Enterprise ,rt 17s, gives excellent customer service and pride themselves on it... They are quick , efficient , courteous and they actually care if you are happy and I was very happy . read more

Sabrina was easy to talk when renting car. Virinder did a great check out! We visited from Florida great service

I live near the Enterprise branch in Hackensack, but I rent from the Paramus office because it is run so efficiently. Pierre is the latest in a succession of excellent managers at the branch, and the staff is always efficient and pleasant to deal with. I've rented well over 100 times in Paramus and I've never had a bad experience there. (I've had some bad experiences at other branches, which is why I travel to Paramus to rent.) read more

Due to a couple of crazy accidents, I've had to rent a car twice within the last 6 months. This branch, and Pierre in particular, have made both experiences as painless and pleasant as possible. Working with Pierre made me feel like I had a friend at Enterprise that was going out of their way to help me. His personal attention was remarkable and I felt very well taken care of. In fact, everyone is very professional, courteous and takes the time to explain the process and answer questions. I can't say enough about how Pierre manages and runs this branch. Thank you for making two very stressful times as easy as possible. read more

My car broke down on Rt. 17 South with my kids in the car. Yikes! Once my husband reached us he took us to Enterprise. There was another rental car place nearby, but they were closed, so Enterprise it was. Inside we met Raya and she was welcoming, friendly and helpful. She gave us some options for cars to rent. Once I'd made my choice, she came outside with me to check over the car. She was thorough and efficient. She also went over the contract with me explaining the different options available. My husband and I made our decisions and closed the deal. The entire process was quick and (nearly) painless. When we returned the car the next evening, she remembered us and greeted us by name. Raya was friendly and cheerful; and once again very efficient. The only thing that stung was the price...a little high. read more

Thanks to the Enterprise team in Paramus for an excellent customer service. Special thanks to Agin who assisted me with great pleasure, courtesy, and professionalism. Also thanks to Chris who dropped me off to my home. Another happy customer and will continue to use Enterprise as my car rental choice. read more