Callie and Luke were great. very good service and good prices. what else could you wantread more

This review is for the Westwood, NJ location on Old Hook Road, however, the Exeter, NH office and…read morethe Portsmouth (Mirona Road), NH office have also been amazing. What I can say about the Westwood office: I went through a difficult time - I had surgery prior to renting - I was traveling from Maine and a few days before leaving for NJ - my car got hit and totaled. I recovered from surgery with complications - without a car to get anywhere once able to drive. The kindness, the thoroughness and patience that everyone at this office who helped me had was beyond 100 percent. I know them by name: Kayler, Kahlia, Eric, Roman and Brenna. They were INCREDIBLE and I will always rent from them. Shout out to Chelsea in Exeter and Ryan in Portsmouth - but everyone (whose names I may not know) deserve kudos for excellent customer care. So important - makes or breaks a company. Please acknowledge their excellence.

Excellent service, great vehicles, and responsive and rational staff. Would recommend to anyone…read moretraveling local NJ/NY region, looking to have a professional and well-maintained, reliable vehicle.

Marc and Lenny were helpful, nice and courteous. Couldn't have been easier. Will definitely rent…read morefrom them again.

Kayla is the reason this location excels and actually can perform. She works hard alone cleaning…read morethe cars, answering phones and conducting transactions, etc. Meanwhile NO A/C for her inside and it's been a hot spring, smh. As for Hertz cars, they do not take care of them and obviously not there locations and employees

I dont reccomend…read more had a reservation at a particular price and they called me an hour before my pick up time, to tell me that my car wasn't available, and only the higher tier cars were still there- and that he'll upcharge 50% of my confirmed booked price. this is a rude and unscrupulous business practice, any normal Carrental and whats happened in the past is the respected the price and gave me whatever car they had available even if it was a higher tier.

We do trade shows 4-5 times a year and need to rent a van to haul our huge display to the show…read more Have rented from Rob at Comfort 3 times so far and are renting from them again tomorrow. Every time we've done so the van has been nice and new and clean, the service is always with a smile and a hug (minus the hug), and it's great because they have a good sized lot were we can leave our car during the rental time period. Would highly recommend to anyone.

Wow, Unbelievably RUDE to their customers. I tried renting two passenger vans from these guys. I…read morewas quoted price on the phone and when I called back to book the rental the price had changed. When I asked why the price changed the guy on the phone instantly became rude, condescending, and augmentative. Instead of answering my question, he simply said "This isn't going to work" and hung up on me. I was just trying to be nice and give them business...

Above and beyond customer service experience, Great clean new cars , quick response from the owner,read more

I had rented one of Kwabena's vehicles through Turo and had an amazing experience. The whole…read moreprocess was very simple and convenient, he was professional, and worked with me to edit my trip due to weather conditions for no extra fee. He's got brand new vehicles at good prices and always responded quickly to my messages. Great personal customer service. I recommend and would rent with him again. With Turo make sure you purchase the standard protection plan not the minimum. $500 deductible vs $3,000

I have rented from this location many times in the past. Recently I rented again and had the…read morepleasure of meeting a father and son team of Dan and Dan Jr. Great guys with a real interest in you leaving happy and delighted with their service. I have always liked this location as it allows plenty of space to park my own car while I am using a rental for my many trips. Thanks Dan and Dan for making my rental experience exceptional! Gary Veach

Staff was incredibly helpful and cars were very clean. Especially with everything going on during…read moreCOVID they make sure customers feel safe.

UPDATE AS OF 7/31:…read more FYI: RESPONSES FROM BUSINESS MANAGER KIM/CHRISTINA ARE PERFORMATIVE. THEY IN FACT DONT LOOK INTO THE ISSUE FURTHER. Update: After receiving a response from Enterprise on Yelp, I submitted a follow up complaint using the link provided by Kim as requested. I later received a call from Area Manager Javion Palmer. The purpose of the call was essentially to tell me that I had "agreed" to the one way drop off charge when I changed my reservation and that his staff had no obligation to disclose the fee because, in his view, it was implied during the booking process. I also shared that, throughout this experience, I felt dismissed as a woman of color. Before I could fully explain why I felt that way, he quickly interrupted me to say that this "wasn't about race." At no point did he ask why I felt that way or try to understand my perspective. The conversation reinforced my original concerns. Rather than addressing the lack of transparency surrounding the unexpected charge or acknowledging how the situation was handled, the focus remained on defending the process. As a customer, I expected accountability and a genuine effort to understand my concerns. Instead, I left the conversation feeling just as dismissed as I did when this began. ---- My experience with the Enterprise Paramus location was extremely disappointing. From check in to check out, the staff came across as condescending and seemed more interested in engaging in a power struggle than providing good customer service. The biggest issue was a one way drop off fee. I was charged $300, which was later "reduced" to $200, for returning my rental to a different Enterprise location. At no point when I called Enterprise customer service to change my drop off location was I told there would be an additional charge. Likewise, the employee who accepted the vehicle at the return location never mentioned any fee. Being blindsided by a $300 charge after the fact is unacceptable. When I spoke with Assistant Manager Nora Frederick at Paramus, she told me she was "an emotional thinker" and that she understood why I was upset. The comment came across as implying that my concern was emotional rather than a reasonable reaction to an unexpected charge that had never been disclosed. The handling of my return was also frustrating. It took approximately 48 hours to receive my invoice. During that time, I had to call and email Nora Frederick multiple times just to have the rental I had already returned closed out. The vehicle itself, a BMW 330i, was great, but it was given to me without being washed. It had noticeable water stains all over the exterior, which was disappointing for a premium vehicle. By the end of this experience, I couldn't shake the feeling that I was treated differently than I should have been. The dismissive attitude and lack of respect I encountered left me questioning whether bias played a role in how I was treated. I hope Enterprise takes this feedback seriously and ensures that every customer is treated with professionalism, transparency, and respect.

Don't ever rent from this facility. They master in the "bait and switch". I tried renting a sedan…read morefrom here on their website. The website showed sedans were available and issued me a confirmation after booking. When I arrived to pick up the car, the person told me there were no sedans available. The only thing that was available were SUV's at a higher price. After she refused to rent me the SUV at the original price I had for my sedan rental, I left and got a better vehicle at Hertz in Paramus. I was told I could not escalate with a local manager. I could only escalate with customer service on their website. I wish I could give this location 0 stars, because that is what they deserve. Never again, Enterprise. Hertz, my business is now with you.

I have been using Hertz for years and I'm sorry to say that the service, website, email offers have…read moregotten progressively worse during this period. Their website has become a nightmare to use. they ran a Cyber 25 % discount for airport rentals that would not work. There constant push for discounts with prepaid reservations is unacceptable. Their chat line was of no help. Ended up booking with Enterprise. So sad to see what has happened to one of the best Rental companies from the past.

What a shame! The standards of Hertz are that of "rent a wreck". We rented a mini van in…read morefisherman's wharf SF and the vehicle was a total disaster. Garbage and dirt as well as stains. A 2013 Dodge Caravan with 61k miles. While driving that's when the problems really started. This was a great quality company at one time. Not anymore. Never again! Don't waste your $. And time!