Called local branch twice today to confirm body shop returned car. Spent 15 minutes on hold each…read moretime and finally gave up.

March 12, 2026 I booked a vehicle via phone with someone who…read morewas not connected to the Waltham Enterprise. When I called the morning of the reservation to see if someone could pick me up, I was told that I was scheduled to pick up my rental at 1:30 which I said I needed in the morning. I had a medical appointment in Jamaica Plain that I needed to keep at 11:00. Gustavo and others scrambled and went the extra mile to get the vehicle ready for me along with helping the other people who came to pick their vehicles that morning. Because of their kind and caring professional and competent manner, I made that very important appointment with 2 minutes to spare. This team is AWESOME! Sharon H

As good as it gets people!…read more At age 56 I've had 10 cars. One new car at age 20 and one private family purchase so in eight cases I dealt with a salesperson at a dealership. For the first time ever I would go back again when I need another car. Bob Peixinho is trustworthy, knowledgeable and fair to deal with. 5 stars across the board !

I was very sad and upset about what happened, i went back the day after and they showed me a…read moredifferent side, they accepted their mistake and apologized for it and they were nothing but helpful afterwards. Probably my old review had also a bit of resentment so I apologize for it, customer service went from 0 to 100

Five HUGE stars for Enterprise in Lexington!…read more I may preface this by saying that I was definitely born in the wrong century in that I despise using computers/apps for every transaction nowadays. It is a true godsend to do anything these days without it turning into a major stress event involving ill-programmed websites/computers/passwords, absence of human communication/interaction, customer set-ups designed solely for the business-owner advantage, automated telephonic nonsense, computer-cryptic hidden fees, etc. Here's the story: My car croaked and I needed to rent a car. In fear of what I have described above, I boldly decided to risk it and simply just walk down to Enterprise at opening time to see about renting a car. I was stressed already and anticipating "the usual" like being told "you have to book this on-line" and/or "you need a user ID to access a new account" and similar such nonsense. Instead, I was welcomed by a very pleasant lady (Abigail) who was well spoken. She clearly stated the rental information and answered any questions I had. She booked a car to fit my needs and the price was clear and all info was up front. Before I knew it, I was led over to my car, and I was driving off on my merry way all within 10 minutes or less of my arrival. I literally left with a smile and low-than-ever cortisol levels. At the end of the week, I called Enterprise and spoke to Richard on the phone, and I informed him that I needed a week-long rental extension and he set it up via phone in seconds. He was very helpful and pleasant and a good communicator. It later turned out that my own car was now repaired, and I didn't need the rental extension after all. I called Enterprise and Richard answered. I informed him of my situation and said to "just return the car when you like and everything will be all set." The return process was a snap. Everything was lickety-split and totally "user friendly" and all info was clearly and concisely presented. Best of all, everything was accomplished without my ever having to touch a computer -not even once. No run-around, no confusion, no hidden fees, real people, etc. Old school and I'm lovin' it! Thank you, Enterprise!

Today was my 3rd time renting from my local Enterprise. Richie and his coworkers are awesome - they…read moretook great care of me and the car I got was perfectly suited to my needs. Thanks guys!

It pains me to write this, because I had such great experiences with the former company Landbird…read morebought out (and several people still work there), but last summer I had a major struggle where they told me I couldn't pick up the van at the remote location after a certain time. I hustled to get there, but then the van was an hour late, leaving me standing in a random parking lot with no shade and no seating. The worst part was that no one ever apologized, even after I sent three emails to three different email addresses, (even a response to the "How did we do?" email), no one replied back, even to say "We can't offer you a refund, but we are so sorry for your experience."

DO NOT RENT. They double charged and have not refunded. They accepted and deposited a check from my…read moreschool, then outsourced the rental to a third party and shared my credit card information (provided for a deposit) with the third party who then charged my card. Over 6 months, I have been told many different excuses and given the runaround about getting a refund. Emails and phone calls go unanswered. Now I have to waste my time looking into pursuing legal action to recover my funds. I rented from Landbird several times over the last few years for school trips. Sometimes the process was ok. The vans were incredibly basic - no Android Auto or Apple Carplay - even though they list those features, and after requesting those specifically. They also delivered one rental to the wrong location after discussing it the day before, stranding me in Boston and requiring me to find alternative transportation to get the rental.

theCARS Company, as mentioned by other reviewers, deserves 5 star ratings across all boards…read more Service is extremely quick (usually takes a couple hours for normal maintenance; few minutes for an oil change) and fairly priced. They have appointments open constantly and 'reservations' are easy to make. In terms of quality, I have been in there twice--once because my 'check engine' light lit up and the other for the 45,000 mile routine maintenance--and the results couldn't have been better. Problems are discovered quickly and solutions are provided even faster. What sets theCARS Company apart from any other car shop I've been to is their customer care. Point in case: recommending a cheap buff-and-polish job for the many bumps and scratches on my car as opposed to an extremely expensive paint job. Need another example? They offer discounts and coupons constantly. They don't hide them from you. In fact, make sure to politely ask if they have any available and they will respond honestly. Believe me, they've got your back and they're looking to protect your wallet. They seem genuinely interested in your best interest and not on making a quick buck. Very professional, well-organized, and reasonable prices: what else could you ask for?

I actually meant to post this review some time ago, but I forgot, and a recent conversation…read morereminded me. I have to say, I was very happy with this place, particularly the service of the mechanics that work there and their willingness to help me, despite my strange requests. That's the short story. The long story is, I noticed a very unpleasant smell in my car (a few months after I spilled some bean juice in my car, and I thought I had cleaned it up). It seemed to be coming from the back seat, so I went crazy trying to mask/clean it. i used baking soda, whole bottles of Fabreeze, even bleach, still no luck. Finally, I decided I had to look underneath my seat (its a bench seat) to see if there was some kind of bean juice cesspool growing down there. Now, I have no idea how to get this seat up, so I had no choice but to swallow my embarrassment and ask help from someone that would know. I'm sure these guys thought I was crazy, but they were very nice to me all the same, and obliged my request to pull the seat up. They didn't notice it at first, but when they pulled up a cloth sound barrier, it hit them like a wall! They recommended I replace it and even called dodge to see if they had a part for me, but they couldnt find it. I endued up wiping down the underside of the seat and bleaching the sound barrier. Car has smelled fine ever since! So basically, I was just really happy that these guys were willing to help me and didnt give me as many strange looks as I probably deserved. This may have not been a typical car problem, but I could tell by how they treated me and carried themselves that they were professionals.

Hot mess express (but nothing quick about it). I never rent from Hertz and now I remember why…read more Slow, expensive, very inconvenient on a BC home game day, voicemail saying location is closed when you call during business hours, and the brakes on the car are jacked.

I had one of the worst rental experiences of my life with Hertz…read more I rented a vehicle for one month and, because this location was closer to my home, I paid an extra fee through the app to return the car here instead of Revere. During the rental, a small stone hit the windshield from the outside and caused a minor wave/crack. This was clearly not caused by me. It is not something a driver can prevent, as it comes from road debris. Despite this, I was charged $500 for the windshield damage. In addition, I was charged an extra $200 under "intercity fee" simply because I returned the vehicle to this location instead of Revere -- even though I had already selected and paid for this option in the app. I emailed the location manager regarding these issues, but I did not receive any response. Also, the staff member I interacted with at this location was extremely unprofessional and rude. This level of customer service is unacceptable.

If you're looking for a car and you want great, professional service and a fair price, then this is…read morehonestly the company to use. We found the car of our dreams (bmw x5 diesel) and Allen did everything to get us the best deal. We checked with multiple dealerships and Boston Auto Leasing was still significantly cheaper. They went above and beyond to make sure we got the car in perfect condition and delivered with all the details that we were looking for. Thank you so much for everything!!! Highly recommended!

I am writing this review, because I want more people to get to know this company…read more I came across these guys online when I was looking for a car rental in Boston about six months ago, and apparently they are not a rental company. Spoke to Steven who was nice enough to explain to me what they do and gave me a number to Enterprise rental. Later that year I was ready to get a new car and was looking for a similar auto broker in my area. I found none, so I decided to dial these guys to check if they could deliver to NC. They said that they could do any city in the US. I was really skeptical all the way through but no dealership could match their price. I got my 2013 Nissan Murano SV delivered to my house for the price of $269 per month for 39 months, $1000 out of pocket. Imagine my excitement after driving a used Toyota and paying $388 A MONTH FOR THE PAST 2 YEARS WITH $4000 DOLLARS DOWN PAYMENT. STEVEN AND ALLEN, YOU ARE THE BEST! (Sorry that I gave you such a hard time)

I have a reservation, I show up on time and they are CLOSED with this sign on the door. Terrible…read more I had to call an Uber.

Total disaster…read more Reservations mean nothing. Just had to cancel my trip since they had given away the car I reserved never using hertz again. They told me I could go to Marlborough to pick up a car instead and they would stay open late for me so I called an Uber and went all the way there and they were closed! No answer or reply from the manager or anyone and now I'm out $50 and a vacation. NEVER AGAIN

I would never ever use Hertz at this location!…read more 1. The first time ever car rental with such dirty condition. Dried mud everywhere. I wonder why Hertz did not washed car before the rent. 2. Tank was 3/4, agent told me that I can return at 3/4 of gas. Well, it is not easy to fill at 3/4 but I understood that as I thought the agent is transparent and with integrity. 3. 60 miles were driven from the contract record! 4. The location is satellite of either Newton or Needham. I am GOLD and thank you Hertz for boosting me up to Five Star. I am generally happy and satisfied with Hertz rental in many locations from EWR, PHL, SJC, SFO, ORD, YYZ, Puerto Rico, Hawaii and many other locations including suburban areas. Never had such complaint like this. BUT, THIS LOCATION IS THE WORST. AND I WOULD NOT RECOMMEND RENTING HERTZ FROM ANY SATELLITE LOCATIONS! I liked Hertz optimized process in many location, confirming the level of gas, mileage and always transparent with integrity. I never expected such things could happen at any Hertz location, but I realized the employee education is not done throughout entire region unfortunately. Since this experience, I am taking photos of meter, body of cars, photos with neighbors and surrounding buildings. I sent question to verify@hertz.com with all the pictures, still no response from Hertz after 8 business days (13 days). This is very disappointing and very sad as I loved Hertz.