Baljeet Singh @ Hertz 289 Lucas Dr. Bldg B Detroit MI. Was a guardian angel sent to save me!!!…read more No one else wanted to help. He honored a confirmation deal I had with their counter business Dollar Rent a Car. As my flight was delayed at Charlotte NC Airport for 3 1/2 hours & the Dollar counter closes at 6pm. I never planned on something like that happening. As I didn't arrive until 7:30 pm. He really help to care of me along with, the guys outside as I awaited my sedan being brought out. A Jeep Compass had been out, and he told me no need to wait any longer take what we have. Because of these 2 guys my experience was Fabulous!! Shout out of Gratitude to them JGraham

As a Hertz member, booked my SUV weeks in advance for my business trip. When I landed in Detroit…read morethere was a text message from Hertz saying my car was not available and there were only other vehicles available. However, they increased the price of the rental $33 per day for giving me a car I did not reserve and it was entirely their fault. When I got to the rental office there was a line 20 people deep and I could not stand in line to complain in person as I had a meeting to get to. Once I got into the minivan it wreaked of cigarette and Marijuana smoke! I told the lady at the gate as I exited the facility and her response was to say "That's too bad." and handed me a form to fill out when I returned it so I would not get charged! What a joke of an operation! I travel several times a month for business and this is by far the worst example of a company simply disrespecting their customers and not caring at all! How does a company charge you more money for them not fulfilling their agreement and then give you a disgusting smelling car? This was a major failure and will change the way I have car rentals booked for myself and my employees going forward.

Our reservation went very smoothly! Ashley was very nice and a pleasure to be around! very quick…read moreand understanding! return day was just as pleasant! i have been using avis rent a car for over 10 years and every time it has been perfect! From start trip to return day, ASHLEY GREEN ensured a safe trip & made the rental process very easy! Very thankful! Big thanks to AVIS

Moses was great and was the most helpful. He was able to get us in a car quickly and out the doorread more

This is my first time renting from Enterprise and it was a wonderful experience! The employees are…read morekind, courteous and show empathy for the customer. The shuttles are smaller but they seem to have enough in rotation. Our driver "The Candyman" offered a basket of free candy and he lifted suitcases on and off the shuttle. He even did a quick song and dance move as he loaded bags! He made my day. I will definitely switch all my rentals to Enterprise based on this positive end to end experience.

Unfortunately we did not have a good experience this visit on 12/20/25 at this Detroit Airport…read morelocation. My Husband reserved a Premium SUV almost a month in advance of our arrival date. We took the airport shuttle here and the line was super long. My Husband checked in, he has one of those great customer accounts since he frequently rents from Enterprise. Well, we saw several families waiting for their vehicles for over 30 mins. A majority of the time, an employee would come to talk to the people waiting on cars to ask if they would rather rent another class/type of vehicle. This was a RED FLAG and it happened about 4 times in 45 minutes. At an hour of waiting, a male employee comes over and asks if we would consider a Dodge Durango (which is not the suv class that we reserved). We let him know that it would not work for us, due to our party size and luggage amount. We have 3 people at and over 6 foot and 1 who is 5ft 8 inches, plus 8 pieces of luggage, backpacks, purses, etc., which is why we reserved a premium SUV. Meanwhile, 2 smaller (shorter and less people) got their premium suvs and drove off.... Another employee named Owen asked again (this is at 1hr 15mins) if we would take a Dodge Durango. Again, we declined and thanked him for offering. We then had to explain our party size and luggage amount. He said that they are checking the whole fleet including National and Alamo lots... Owen returns and asks my Husband to have a look at Jeep Wagoneer. My Husband said that it was not the class that we reserved, but it will work. Owen took a bit off of the price for the hassle and smaller vehicle class. Overall, they did not have the vehicle class that we reserved and paid for, it was snowing, it was cold, it was very bad. We waited a total of 1 hour and 45 mins to get a vehicle; even though we reserved a month in advance. I do not recommend this location during the holidays. When we brought the suv back, we prepaid for fuel and the estimated cost held on the credit card was set. We even brought the suv back with almost a half tank of fuel. The total was $40 over what the original credit card hold was. This place is a joke, scam, and most importantly unreliable.

Yes there was a big line Yes I waited for more than an hour…read moreBut Khallida made it up for all of the negatives. Wellcomong me with a great big smile, guiding me choosing the right car. Offering all the available discounts etc.... Was great. As a guest that's what we want. Also she is a great communicator that knows how to smooth the requests even they might not be possible. Thank you so much

I wish I could give them negative stars. Paid for my rental a month in advance after they claimed…read moreto take debit card holds/ payments. Caught an expensive Uber to the location only to be extremely disappointed. Not only did they not take debit card holds, but I wasn't able to get a rental because I had no flight information (I stay in the city and only needed the vehicle for one day). To make matters even worse, they refused to give me a refund, stating that I would be charged a no-show fee of $140 even though I did, in fact show. After another expensive Uber ride home, I was down hundreds of dollars with no rental to show for it. Highly, highly disappointed. The worse experience ever.

The best part of my Alamo experience at DTW this morning was my interaction with the agent,…read moreValerie. She was professional, efficient, and expedited my rental car transaction. The best thing I noticed was her infectious personality. She is a great ambassador for customer service for Alamo. The industry needs more people like Valerie.

Had a great experience in June 2025. While the airport is a bit clumsy to get to the rental busses…read morewith luggage, once getting there, it was super simple. Easy ride about a mile down the road. Had a short wait to be assigned my luxury rental. It was clean and in good condition. Drop off was a breeze as was the bus ride back to the airport

In reviewing the other reviews, most of the negative reviews were how long the wait was and how…read morerude/bad the employees were.' The cost did not seem bad $60/day including the taxes, etc. We reserved the car online. Then maybe the day of pickup, we selected the car online. Then they send you a parking spot where the car is located. The only issue is figuring out where the cars are parked. We were looking in the wrong area but our bus driver told us were to go. Ours was located to the back and left of the office. We then got it and drove it to the exit where we got checked out. The only wait was finding the location of the car. For gas there is a Speedway on Merriman Rd just North of the airport which is not bad. For return, you just park it in the line and someone comes to check the gas tank and you are done. We had no problems. Just use the online check in and car selection.

Terrible process to exit the lot. It takes approximately 5-8 minutes per car, to get out of the…read moregate. This place needs to modernize their process because it's broken. 20 min line at the check in counter, 15 min wait for them to pull up your car, and 45 min to get out of the lot!!! What a complete waste of time.

Never had an easier car rental. I think my family has the Emerald Service thing which is fancier or…read morewhatever, but we literally walked up, and got a car, and left. Don't travel much, but I remember it being a pain sometimes, so this was awesome.

I've been increasingly disappointed with National lately. As an Executive member, I expect there to…read morebe a wider selection of full size SUVs, third-row vehicles, and higher-end options available in the Executive Aisle. On my recent rentals, most of the vehicles available seemed the same to what I would find in the Emerald Aisle. What's the point of being an Executive Elite member? There were larger SUVs on the lot, but many were either not ready or already reserved. From a customer perspective, it feels like Executive members should have priority access to those vehicles, as that is one of the key benefits of earning and maintaining Executive status, with the perk of walking up and grabbing those cars. This is now the third time I've been told to reserve a specific vehicle in advance. While I understand the need for reservations, I would expect the Executive Aisle to consistently offer a selection of premium vehicles without having to reserve them individually. Otherwise, it diminishes the value of the Executive Elite membership program. I value my relationship with National, but experiences like these are causing me to consider other rental car companies moving forward. Maybe Hertz or Sixt is in my future bookings!

I wish I'd read the reviews. We went to pick up our pre-booked car, and found 40 people in line…read morebefore us and 4 staffed counters. Meanwhile there were 3 or 4 shuttle drivers dropping off more people. After 30 minutes our line had advanced by 10 people. They have a streamlined pickup called FastBreak but we didn't even know about it!! So, you have to enroll days (?) before you need the car. We enrolled while standing in line. There is an LED screen outside where your name can appear, but it didn't seem to be working? Finally we got a car and the exit staffer in a kiosk checked us out. The FastBreak: https://www.budget.com/en/fastbreak#:~:text=It's%20smart%2C%20simple%20and%20fast,the%20designated%20area%20and%20go. There was a line of 40 people again when we left. Shout out to Andrew, the nice shuttle driver who helped us.

My first yelp review was four days ago when I rented this car from budget. Today, as I dropped it…read moreoff in the rain, there was no place for anyone to stand to get picked up. And then took 45 minutes for us to be able to exit even though we were not even renting a car. The teller at the window was obviously frustrated because there were 30 cars behind us.. get your act together budget