This was by far the worst waxing experience I have ever had. I have been getting Brazilians for 5-6 years now. I only wax there- I have not shaved that area in close to 6 years. I've had numerous waxes in a number of different salons across the 3-4 different cities I've lived in. I generally have an idea of what to expect when I come in for a service. I have a regular salon that I go to, but unfortunately I had missed my Thursday evening appointment due to a work conflict. Sadly, they didn't have anything else available that would fit into my schedule on such short notice before leaving on vacation the following week. To Avissa's credit, when I called them after missing my appointment, they had some availability the next evening. Online they had advised that hard wax was available upon request and the receptionist on the phone told me she would make a note of my preference when I made my appointment. I chose a 6 o'clock time and showed up a few minutes early. I wasn't seen until 6:20, but it's not the first salon I've been to that wasn't always on schedule and I wasn't in a rush, so I wasn't upset. I was shown to the room by my esthetician, whose name I don't think was ever given to me. I'll be honest, my first impression of the room was not great. It was a bit untidy, and I got the impression that everything was a little dingy, but I didn't see anything that seemed blatantly unsanitary so I decided to proceed. I was invited to remove my pants/underwear and lie down on the table, and given a (somewhat worn) hand towel to cover up with. The esthetician then left the room so I could undress. She came back a few minutes later and began to prep for the service. I wanted to make sure she was aware that I wanted hard wax, so I asked if she had been notified of it. At first, she flat-out told me they don't offer hard wax. I said that online and on the phone I had been told that I could request a hard wax service. I said that I had been getting this area waxed for over five years now, had experienced both types, and greatly preferred hard wax for numerous reasons. The esthetician then proceeded to tell me all the reasons I didn't want hard wax and all the problems with it and all the advantages of their chocolate-whatever wax. (I SERIOUSLY don't care that the wax smells like chocolate.) I asked for hard wax three separate times. Each time she had a different reason why I didn't want it- never mind that I am the one paying for this service and after five years I think I know what I prefer. I was told the hard wax would hurt more, it breaks the hair, it'll cause me in-grown hairs, etc etc. At this point, had I not been leaving for vacation a few days later, I would have gotten up, gotten dressed, and left without a service. Unfortunately, given my limited options, I made the mistake of staying for the rest of my appointment. I finally held up my hands and said, "alright sure." Those were my exact words, and it was clear by my tone that I was not happy about it. To this, her exact reply was, "good girl!" and I was given a rubber ball to squeeze. I couldn't believe it. I'm a grown woman with a degree from a nationally ranked four-year university and gainful employment. I did not come here so that I could pay $55+ to be condescended to. I came here to receive the service I requested. From there, it went pretty much how I expected it to go. The esthetician flew through the service like she had a hundred other things she needed to get to. I was caused discomfort by the wax application before she even put on the strips, as she roughly raked the wooden applicator across my skin. Fortunately, she actually disposed of each one after a single use, rather than dipping it back into the wax. I was given no warning as she suddenly started ripping away, in rapid succession, large sections of hair. Thankfully after years of waxing, my hair lifts relatively easy and I have a high pain tolerance. If I were a first-timer, I'm not sure she'd have been able to complete the session. After she was done, there was no soothing oil, no calming gel, no sanitary wipe given to me to tidy up at all. I was given a pair of disposable underwear to put on top of my over-baby-powdered, sticky privates. At this point, I would never have returned to Avissa, but I probably wouldn't have left a review. What finally tipped me over the edge was the excruciating pain I continued to experience post-wax. Hours after my service had ended, I was still experiencing an awful stinging/burning/throbbing, which has NEVER happened to me after ANY waxing service before. Cut to 24 hours later, and that entire area was still horribly tender to the touch. Wearing underwear/pants was incredibly uncomfortable. Completely unacceptable. 48 hours later I had an acne-like rash across the entire area. I will ~never~ be back. And had they been honest with me about the type of service I'd receive, I wouldn't have scheduled an appointment there in the first place. read more

I pay for a haircut that my toddler could do better!! Skip it and go to another place

Visited there for the first time last month. Lindsey was my stylist. She listened to what I wanted, made a few suggestions. My style and color was more than amazing. See Lindsey when you make your appointment, you won't regret it! read more

**NOTE: This review is for a specific stylist: Drew @ Avissa Salon. Sophie was very nice and I would actually recommend her. She is AMAZING at blow drying hair and she managed to salvage my hair a bit after what Drew did to it.... I've been waiting to review this stylist because I feel bad leaving such a terrible review. However, it's been 3 months since my haircut and I'm STILL upset about it. I HATE my hair. I wanted a SIMPLE trim and to clean up my layers. I have the easiest hair to work with; it's straight, long and needed less than 2 inches cut off. The stylist was rushed because he came in late and literally cut my hair in 10 minutes. He began to blow dry it, burned my head, and when I told him "look if you're in a rush, I'll just wait for someone else to blow dry it", he said "Oh it's okay I can just get this done super quick." He was rude the entire time and cut my hair COMPLETELY uneven! I ended up crying and the receptionist was SUPER nice, but even that couldn't save my hair. The women who ended up finishing blow-drying my hair even said...did you ask for this to be like this? I went back about a week later to have Sophie fix my hair. She did a good job trying to fix it, but it still isn't how I wanted (granted, she had a mess to work with). The stylist who ruined my hair was sitting next to us doing someone else's hair and just kept giving me dirty looks. I give an A+ rating to Sophie for trying to fix my hair and to the receptionist (sorry can't remember her name), but to the guy who cut my hair (Drew) I give an F. I am so upset by my experience here and can't believe how badly he messed up my hair. I would caution anyone NOT to go to Drew. He never even apologized for coming in late (I waited 40 min to get my hair cut), didn't flinch when I started crying, and didn't care that he was lopping off my long hair in uneven chunks. read more

I do not want your voucher after the fact. I wanted a phone call from YOU telling me my stylist was no longer working there. Then you should have said we would be happy to schedule you with another stylist. I'm not the only one that wasn't notified by you, the owner of the salon. I have a few other friends that never received a courtesy call either. It doesn't matter if she left her forwarding information, it is all about how it was handle by you as the salon owner. As far as owners taking up all the seats in the waiting area, I never said I had an extended wait. I said they never got up to offer a customer a seat. Due to your lack of customer service and respect for your clients, I will not come back to your salon. read more

I have been to Avissa twice, and I think the staff is friendly and it is a nice salon. I have had a cut and color and a Brazilian wax, and both were well executed. My hair was done by a woman who is no longer there, and I am not sure I am really satisfied with it. I am a natural blonde, and I went into to get highlights, but the hair dresser and I talked about going darker instead, and when I was unsure, she suggested that I go for it because it is semi permanent and will wash out in 2 months. Well it has been nearly 3 months and my hair is still brown, though now a faded almost reddish thing. I am not excited to pay to have my hair fixed when I was told it would be more or less back to normal in 2 months. This is not Avissa's fault, and since that stylist is gone, I wouldn't hold it against the salon. My Brazilian was done by a very friendly woman, but it was rushed and not done completely. To her credit, she had me take a look to see if I was satisfied and I said yes, not noticing the places where it wasn't completed. I am undecided if I will return for another, but I consider it because the staff was so pleasant and that is important for such a personal interaction. read more

I came here to get a shellac manicure with a groupon. Kimia did a great job - she was very quick and neat and I love the way my nails look. She was also very nice and provided great customer service. I'd definitely come back for another manicure! read more

Really enjoyed my cut and color! The entire staff was extremely nice and the salon was clean. I would highly recommend!!

Well, I've never had a brazillian, so I can't speak to the sanitation of having wax smeared on your nether regions, like the previous reviewer, but I had a great experience here, so I had to share to make this place look a little less sad. A friend and I bought a Groupon for an express mani-pedi for $29 (great deal, btw) which we used two days ago. I will say that I've gotten maybe 2 manicures in my entire life and maybe a 3 pedicures, the last of which was over 2 years ago. Kristen did our nails, she was very friendly and easy to chat with, the whole experience was a lot of fun, and my nails looked great. The manicure has lasted at least 2 days now with no chips (a small miracle, conidering I'm an ICU nurse). When we left, they gave us a packet with a bunch of great coupons, I intend to return for a facial very soon, and am even considering giving up my current stylist of 4 years to switch to Avissa. I really recommend this place. The only possible negative I would mention is that they only have one pedicure chair, and they seem to only have one person who does nails in at a time, so I would not recommend this place for groups who want to have their nails done together. Even with just the two of us, the process took forever because she had to do one and then the other. read more

I got a Brazilian was at Avissa Skin + Body because I found a Groupon for it, and I was pleased with my experience. My lady was super nice and comforting, giving me mints, a fan, and a stress ball, while talking me through the whole thing. It was very clean and she also used this chocolate mint wax which doesn't pull on the skin like a lot of other waxes do. It was quick, as painless as it could be, and she did a good job getting all the hairs. She even offered me a discount if I decide to go back, which I definitely will! The only downside is the location was kind of hard to find as it was not the salon, it's at the very back of the strip mall. read more

GK treatment for hair straightening was quick with awesome results!

New to town and needed a haircut, fast! Just got a men's cut by Kristin. She was nice enough to squeeze me in as a walk in while she was coloring a different client's hair. Great haircut on the fly. Good conversation. Accommodating hours. Great location, totally walkable from the white coat ghetto and a short drive from Kerrytown. I will definitely be going back. Looks like they have a wide variety of services for female clients. Bonus: they have a keurig... read more

I am very pleased with the cut. The color is nice, but not the "bright blonde" I was promised. I gave her a $20 cash tip. I was quoted $105 with $20 coupon and was charged $140 after coupon as the stylist put a $30 toner on without mentioning the cost. When I complained the cashier said "sorry". The employees are very nice and professional, but that was more than I planned on spending. read more

I can't rave about this salon more then I already have...BUT I am about too. Called on New Year's Eve to request a last minute appointment since I found out I was going out. Never have I been lucky enough to get one but this year I called Avissa and was told Kristen would stay late and get me in. Awesome! Get to the salon early and was greeted by name and asked if I would like anything while I waited. Asked for water and actually was given a small bottle (which is awesome because you don't have to feel awkward trying to find a place to put it while someone is working on you, just close it and sit it in the chair with you) and the wait wasn't long. Kristen remembered me, and asked what we were doing.I have her creative license and was not disappointed. She styled my hair in a very elegant but awesome way and educated me when I asked. Seriously I am never disappointed...Kristen is amazing. read more

I had a great waxing experience here and I'd go back! Tip: use their Groupon for a great deal.

Do not ever trust their offers on their website or their coupons!!! I saw a new client special offer for haircut+partial highlights for $79. Went in and ended up paying $125!! My stylist, David told me that this offer does not cover the toner. (Well if they mention partial highlights in their coupon, does that mean its just the bleach highlight?? obviously there is toner!!) I had no other option that day and I had to get my hair colored! My hair is not long. It's just an inch from shoulder. After reading all the comments here, I feel they usually make the customers pay more than expected. The stylist was friendly, but he was doing everything in a hurry since there were other customers waiting. The partial highlights also did not turn out well and now my highlighted hair looks brassy orange after first wash! It was an overall dissatisfaction. I am not visiting this place again! read more

I went here for a shellac mani yesterday because i had a groupon. My nails look great, I am very happy with the service. Zemenia (sp?) was very good and friendly. the best part? at checkout a got some great coupons to make me come back - including a free ye brow wax which i redeemed right away! the only reason I did not give them 5 stars was because the place was as clean as most other spa/salons in the area. read more

I reviewed this salon, last week, after I got my shellac manicure (for some reason it's been filtered). While I still think the atmosphere of the salon is great and Kristin is super friendly and has talent, I'm a bit disappointed now. Three of my nails have chipped- it hasn't even been a week and my nails don't feel as strong as past shellac manicures I've had. I may go back if the salon offers another Groupon (just to see if it was a one-time thing); however for their regularly priced shellac manicures, I'm not sure it's worth it...but hey it may just be me. read more

I decided to go to a salon after getting my haircut for years at the local teaching Institute. After a disaster of a haircut, I decided to try something new. Avissa is a small, tucked-away place on Plymouth Rd. I liked the personal atmosphere and the professionalism of the staff. Jennifer E. was my stylist and she was great. Although it would take a while for my hair to be back to how I liked it, she began shaping it so that was easier to live with, and looked a heck of a lot better. And she is so efficient! She was done before I knew it, and I left much happier than when I went in. read more

Not for people with "ethnic" hair. I was nicely treated to being told how bad my hair was, how it kept tangling back up after combing it... the hair dresser actually wanted ME to comb out my hair and I had to guide her to what type of comb to use. Please do NOT say you know how to handle thick natural kinky hair if you don't. I don't need to feel bad about the hair I was born with. I was flat ironing my natural hair, and I could have done a better job on my own. I used a groupon and still spent close to $80 for sub-par results. I actually felt bad for the stylist and gave a tip (the expected amount) because it was clear she was not used to dealing with my type of hair. Will NOT be returning. read more

They over processed my hair and burned my hair. I went to another salon who said I would have to cut off my hair (about 12 inches) and wear it short hair until it repaired itself. It took about two years to recover from the damage to my hair done at this salon. Be careful! They will process, and re-process and process your hair again, until it is so damaged, it looks like you stuck your finger in a light socket. read more

I am so happy that I found Avissa Salon to do my hair and make up for my big day! Manu did my hair and make up on location for me. She did a perfect job! I highly recommend this salon! read more

Made an appointment for a shellac mani a month in advance. Was called the day before my appointment and told that they are not open on Sundays and my appointment had been made by mistake. How was this not realized sooner than the day before my appointment? No apology from the manager. Will not be trying Avissa ever again. read more

The hair styling skills at Avissa Salon were terrrrrrrrible and outdated. The hair cutting skills were even worse. My hair is uneven and crooked to the point where I have a very noticeable chunk missing from the back of my hair. The back is very layered while the front/sides of my hair have almost no layers at all which leaves the hair sitting very heavy and flat around my face. Today as I was styling my hair I realized the back of my very simple a-line cut is even more crooked than I initially thought. While I wasn't able to see the back of my hair during the cut I could obviously see the front of my hair, which is also uneven. During the cut I pointed this out to the "stylist". Her response, "It actually is even, it just doesn't look like it." Wtf? After several attempts to try to get her to see my pov I gave up, thinking I could just tuck the longer side behind my ear or something (how sad). I have tried completely straightening all of my hair to see if it would help the unevenness. Nope. It just makes the unevenness more obvious. This cut just gets worse and worse. I can't wait until it grows out so I can get it fixed somewhere else. I DO NOT recommend Avissa Salon. read more

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I hate how all the employees sit in lobby and there's no where for customers. Weird vibe at place of bunch of people just sitting around

I went in to Avissa salon for a Brazillian Blow out. The treatment cost me $199 with a new customer discount. The stylist, Kristin was very friendly and kept me engaged but the treatment she did seems to be a waste of money. I have frizzy wavy hair and was hoping to get my waves smoothed out and the frizz minimized. Unfortunately the treatment did nothing. When I walked out of the salon my hair were straight (probably because of the blow drying) and remained so till I washed them a couple of days later. But after the wash I am back to square one. I see no difference in the texture of my hair. read more

I went in for a cut by one of the best stylists in Ann Arbor and while I waited the owner and his girlfriend sat sprawled on the waiting sofa while I stood there for 20 min. I thought he was just some rude guy waiting for a customer or a stylists but hen he got up and went behind the register where I found out he was the OWNER! He was rude to his stylists while I was there and rude to customers. I continued to go there because this stylist is just that good - but now she left as have others, so I never have to go back there again. I don not think the owners understand the the reviews are for the stylists not them, so they have earned this from me. read more

I had the worst experience in my life at this salon. The staff was unprepared to see me for fusion extension removal (after confirming they could perform this task) and I was extremely uncomfortable while my hair was being taken care of. I had three different people working on my hair- all of which had never performed fusion extension removal before. One of the three did not have a proper license, only for me to find this out at the end of my appointment. The manager was notably rude once I started to question the credibility of all three workers who treated my hair and she poked fun at my verbiage for stating I was uncomfortable at what was taking place. She began to get flustered and brush off my concerns with her own frustration and irritability at me. I'm sure they thought they could take advantage of a mere college student. I will never come back to this salon and I urge anyone reading this to check it out first before coming here. read more

Got a Brazilian here with the groupon and it was as quick and painless as I think it can be. The woman was excellent and was super nice as it was my first one read more

I made a hair appointment to have 12 inches cut for a hair donation. David was my stylist and he was a dream. He was professional, fun, and a pleasure to call my stylist. I also received a deep conditioning treatment which I would highly recommend. The entire staff was friendly, accommodating, and professional. I would recommend this salon to anyone. read more

I used the groupon for the deep condition and cut (all groupons go to the same stylist but I can't remember her name). She was fine. Nothing spectacular but it was a clean cut. read more

I came to Peyton for hair extensions back in September. She is incredible and the hair extensions are great! She's also been incredibly open about letting me come back just for a quick style or to check on them. The service is great and so is Peyton! read more

I had an appt at another salon cancel. i was headed out of town and in desperate need of color and cut. I lucked out with Karen. Best cut ever. Good color too. read more

Kimia does a BEAUTIFUL job with Shellac french manicures. Most salons charge you $40 + just for the french polish but at Avissa you get the works included in the price! Definitely worth it. On top of that, everyone who works at Avissa gives A+ service. Definitely would come again! read more

Got a pedi and shellac mani here. A group of us were doing our nails at the same time, so Kristen did my pedi and Kimya did my shellac mani. Both ladies were friendly and great. 3 weeks later, my shellac still looks pretty good (it helps if you get a neutral color). I also like that they don't charge you for the removal of the shellac, unlike many other salons. read more

I came here with a Groupon for a shellac manicure and the salon was beautiful and Kimia was so nice and helpful and did a great job with my manicure. It usually takes me forever to pick a color but I didn't feel rushed at all and she even helped me try on some different ones. I've also noticed that sometimes manicurists leave streaks exposed along the edge of each nail but Kimia was very thorough and my nails have never looked better! And I was excited to learn that they use a new LED light to cure the polish instead of a UV light so it doesn't damage your skin. I highly recommend Avissa and will definitely be back! read more

I LOVE going to Peyton. She always makes really great suggestions for color (I've literally watched her suggest a haircolor to someone based on their eye color and skin tone- it looked great). All of my friends ask me where I get my color/hair cut. She knows the latest techiniques and is always on trend. Before meeting Peyton, I was the girl who REFUSED to cut her (SUPER SUPER) long hair because 1. I wanted to grow out my hair and every stylist tried to get me to cut it short and 2. I've had one too many haircuts. Peyton not only listens to me, but she makes suggestions for how to trim my long hair to make it look longer, healthier, and help it grow overall. I have naturally curly hair, and she does a great job styling, whereas most stylists struggle to blow out my hair. Going to Avissa is like going to hang out with your friends. All of the staff is friendly and funny. read more

I had a facial from Khem and she was wonderful. Very knowledgeable and friendly. The room wasn't the greatest - more like a closest. Not a spa experience but a very good facial. read more

This review is from last summer, 2017. I had just moved to the area and needed a new salon. I did my research and this place looked really great. The customer service was so-so. I had purchased a special online for $35; included a haircut and a deep conditioning treatment. When the stylist was washing my hair and putting the conditioning treatment in, I had a nice chat with him. No complaints so far. When it was time to rinse (I have extremely thick hair) he did not rinse it out completely and I knew that he didn't, but I just let it go. Little did I know, the haircut that I would receive would take over a year to get back to something that looked halfway decent. I found a different Aveda salon and she was horrified by what had happened to my hair. A salon is somewhere that the stylists should be trained well enough to handle any kind of hair texture, thickness, and so on. I would not recommend to anyone. read more

Do yourself a favor and go elsewhere. I just had a Brazilian wax here (the actual experience of which itself was fine) only to go home to realize that about half of the hair was still on the bottom portion of my vagina. Like what did I just pay $55 for?! Will never go back here. read more