This bike company was flexible and gave my associate and I fair prices each, going out of their way…read moreto let us test which bikes we liked. When one of our bikes didn't work right, they near-immediately sent a truck to replace it with a working e-bike. The bikes themselves were also good quality.

I rented bikes for the week. I did it ahead of time and received a discount for doing so. The bikes…read morewere delivered on time - actually earlier than expected. The bikes are really good quality. Nice condition, good colors and paint, no rust and functional with no issues. I requested an extra lock because we sometimes we use them separately verses riding together- and you want to keep them secure all the time ! They use Cloud 9 seats- big and comfortable- perfect for those long adventures on the bike trails all over the island. I did interact with customer service they were super friendly and helpful. I would say HHBC is one of the best bike rental companies on the island and we have been coming here 39 years. I would not hesitate to use them again they are excellent- give them a try next time and check to see about any discounts.

Very quick pick up and drop off with good service…read more Rented a tandem which came with a lock and basket. All the single bikes looked fine (which they have hundreds of I bet), but they only had two tandems available when we got there and one's seat was peeling and looked a little worse for wear. They thankfully gave us one that frankly looked and acted brand new.

Gave us worn, beat up uncomfortable. For the money they need to provide seats that are useable.read more

I had a really disappointing experience with Island Cruisers. When I received the bike, both tires…read morewere very low on air, making the bike unrideable. I called the company. No one answered and I was sent to voicemail. I left a message and did not receive a response. I loaded the bike into the car and went to Hilton Head Outfitters, where they kindly inflated both tires for me. I then went out for a bike ride. About a mile and a half out, I heard a loud springing sound from the rear of the bike, like the fender had fallen off. When I pulled over, I discovered the back tire was completely flat. The bike was unrideable and I had to walk it back to the Palmetto Dunes General Store, where I locked it up and walked the rest of the way back to my condo. I spoke to a woman at Island Cruisers the following morning. Instead of apologizing for my experience and offering to make it right, she told me the bike was in good condition when it was dropped and that I must've ridden over something, an interesting response given that I had not ridden the bike at the time I discovered the flat tires. She claimed the photograph of the bike identifying where it was located in the garage proved the tires weren't flat. Of course, there was no one sitting on the bike or squeezing the tires at the time the photo was taken so this claim is utter nonsense. The only positive in the entire experience is that they did issue a full refund. However, that was a small consolation. That they would blame the customer instead of considering the possibility that the crew dropped off the bike without thoroughly checking it out speaks volumes.

Do yourself a favor, don't use this bike rental company. Have been renting bike in Hilton Head for…read moreover 25 years, first and last time using Island Cruisers. The bike literally had electrical tape on the handle bars., the seat was all cracked and worn. The pull along was dirty . Learned my lesson, not using this company ever again.

Easy transaction. Good service. Nice bikes. Great delivery. Comparable pricing. Good area to…read morebike

Staff helpful on the phone with same-day rental. Unfortunately, it was the squeakiest bike I have…read moreever heard. For that much money, they can surely afford some WD-40...

We visited the island for the first time over the July 4th weekend and didn't realize just how…read morepopular biking is here! One afternoon around 3:30, we started calling around to rent bikes for our two teenage sons. Atlantic Bike Rentals came through for us -- they had two bikes available, and the price was fantastic. We were able to rent both bikes for three days for just $60. The gentleman who helped us was incredibly friendly and made the whole process easy. A nice added perk: they even came to pick up the bikes on the day we were heading home. I can't say enough great things about this place -- we will definitely be back!

Dennis the owner is a terrific, kind and hardworking gentleman and his store has nice bikes and…read morefair prices. Thank you Dennis for helping me with the EVO bike rental. We will rent from you again!

Terrible customer service and rude behavior/treatment of customers. We rented bikes for six days,…read morethey delivered the bikes to a completely separate address then blamed us for not being able to find them for over 24 hours. We attempted to contact them immediately, only to get no answer - we then stopped trying as their website said they were closed on the weekends. When we finally got ahold of them they said we "should have just kept calling." Do not recommend and would not deal with them again.

We just rented 8 bikes from them while on Hilton head island vacation and the bikes we old and…read morerusty and you could not even adjust the seats. First day a chain came off before we left the driveway. I will never rent from them again. Dont waste your money.

Google showed them with 5 star rating. So we decided to try them out…read more First we never received a receipt showing that they were dropped off. So they texted receipt and codes. Second, I called and they told me pleasantly where they were....but when we went to that spot... no bikes with "Vacation Comfort Rentals". Third, we called, and I was told profusely that they HAD to be outside the gate (where we were). Then spoke to the one who delivered, "I delivered them personally and your 5 bikes are outside the gate." While on call, my husband and kids are roaming the property searching for them. They found them inside the gate...guy on phone, " oh yeah, I had 2 orders and left one inside"...no apologies for our hour locating bikes. Fourth, we finally hope on to ride...within 1/4 mile 3 of the seats would NOT stay up (mind you...we've done 20-30 mile trail rides for 15+ years...we know how a seat clamp works). Ond bike then locks up and the back wheel won't turn". Fifth...we call AGAIN, now 2 hours into our adventure and 1/4 mile from condo. They will bring us 4 NEW bikes. Guaranteed to work.... My husband and I get frustrated. 3 people have grease on them, we call and try to get a refund....Nope! They absolutely won't budge. Six...they bring the NEW bikes. Which arent new at all. Lady was very nice do we set off again... it works, but it's getting late, so we cut our ride short. Seven next day we ride again. My daughter is having trouble steating out each time she has to come to a complete stop. We just assume ots her...then I'm riding behind her and notice... the pedals are going 5 full revolutions before chain engages!!! They bring us a new bike AGAIN. No refunds, no discounts for inconvenience, no apologies...guy starts telling me that it was our fault for the first few cslls... because we couldnt find the bikes in the spot they told us, which is NOT where they were. Anyway...old bikes, not just no customer service, but mean customer service, expect issues. They do give you "another" (not NEW OUT OF THE WAREHOUSE) bike each time you have an issue.

I highly recommend the LBS the Bike Doctor and Andrew. On our way to HHI from PA our car was in…read morerear end collision with two bikes on a Thule hitch rack...the Thule sustained unrepairable damage ( bent and cracked) and the last bike on the hitch was my Carbon Cervelo gravel bike. Andrew was able to give the bike an inspection that day and clear the bike of visible and performance damage... he was very knowledgeable , understanding of my duress, and turned the bike around in a very timely fashion for a shop that obviously is busy...I'll be back next year to rent as we will fly the 700 miles....

Easy delivery and pick up process. no complaints about bike quality. We did order 1 adult bike, 1…read moremens bike and 1 adult bike with a kids cart and we thought the mens bike was the same size frame as the adult, just with the seat raised. For our 6'2 rider, it was still comfortable.