DO NOT GO HERE UNLESS NECESSARY…read more 25 year Eagle County Resident. Go to a better shop in Eagle or Eagle Vail for better prices and superior service. I have used this shop previously and they did a fine job (when they first opened). However, the service is incredibly inconsistent and the customer service from Clarence is insulting. Clarence could care less about your time or providing information. Less than 20 minutes after receiving a verbal quote for various services from the other front of house person - he has always been great - and returning with my vehicle, Clarence let me know that he could not give me further information and I would have to sit and wait until they could get me in, 3 hours later. I indicated that I received a quote earlier and he said he was too busy to look into it, because he had phone calls. This is not the first adverse experience with this shop, particularly Clarence, and I would avoid it at all costs, if possible. Stay away, if at all possible and, if Clarence is serving you, ask for another representative. **Follow up - the shop in Eagle Vail quoted about $200 less and did so in writing. If I could give negative stars for customer service, I would.

The team really took care of me during a recent snow storm. Clarence gave me some suggestions…read more Provided same day service (during the storm), put a new set of snow tires, and a warrantee in a nice envelope. Not only did I drive though the snowstorm with confidence, but also went out to Moab with zero issues. Great value. Thank you so much!

Davion Draper was fantastic; Davion showed up on 1-70.E. 2/20/2026 5:00pm.going…read more(Toward.Eisenhower.Johnson tunnels) with his tow unit & offered to pull me to tunnel opening at no charge; mind you I'm driving a Semi-with-53.ft Trailer) ---------------------------------- I had installed 1.chain on each drive unit but that wasn't getting me going so Devion hitched a Tow strap to front of Semi & pulled me to tunnel opening. ----------------------------------- I absolutely believe God had sent Devion my way as I was going no where fast with just 2 drive chains. Devion your an absolute blessing the world needs more Devon's. A big shout out to "Jerry" who also assisted Devion just before Devion hooked Semi to his unit & began pulling.. If your ever in need of Devions service he is "Ski.Country" Towing & Auto Repair in Silverthorne, CO. 970.668.3093..thank. you.

I was ripped off, insulted, and threatened with physical violence…read more $1,900 for a spark plug replacement?! Absolute robbery. This is a $500 job, $600 max. I checked with other shops in the area. This is not even in the ballpark of a fair price. They are lying about providing an estimate prior to service. That never happened. They threatened to "kick my a**" because I was attempting to argue these charges. They called me a dbag, told me to F myself. All sorts of profanity and insults. Just an absolutely insane way to treat a customer who has brought business to them for years. Never again. My fault for trusting them to conduct their business in an honest manner. I've taken vehicles here before so I wasn't expecting to get ripped off and extorted like this. I certainly was not expecting to be threatened with violence. It is unfathomable to me how a business owner could think that scamming, stealing from, insulting, and threatening working people in their own community will be a successful business strategy. If this is how they treat locals, imagine how they treat tourists... Edit: the business owner is blatantly lying in their reply to this review. I WAS NEVER PROVIDED AN ESTIMATE. Stop lying. Charge me a fair price, and don't threaten to beat me up when I complain about you scamming me. It's really not that difficult. Just be a decent human being. What is wrong with these people? This place used to be ok. Sadly, not anymore. I dont know what changed, but do yourself a favor and steer clear.

My car was overheated and towed to their repair shop, or a repair container with no address. They…read morediagnosed the problem to be the radiator and thermostat issue. After 3 hours' repair, they claimed the problem is solved. After we drove out of the store, it was only good for 1.5 hours and it is overheated again, thanks to their magical hands. We were stuck in the middle of nowhere and was towed again. They charged 865 bucks: 202 for the parts and 600 for the labor cost ($150/hour): I just don't know where the extra $63 comes from. Ryan actually worked 3 hours on my car, and said it is a 4-hours work. He explained how good he is and was able to finish the 4-hour work in 3 hours, and gave me a funny example of his 12 year old brother would use longer time and charge even more if mechanics are paid by actual working hours. I was just amazed how well he can debate; I think he should run for the president because the two candidates both suck at it. Hey Ryan, I think your 12 year old brother would do that better than you. Next time I want your brother to fix the car for me. Please visit this space if you want your car broken on the road again, being overcharged, and joining some really funny debate. Or you can just find a hotel, wait until Monday, and look for a real auto repair.

Breaking down on a Sunday is a harrowing concept. Luckily, I found Ryan on Yelp who works for…read morehimself and is therefore available 7 days/wk. My car just stopped responding to the gas on my drive from Denver to San Diego. I was nervous I was going to need a new transmission. Turned out to just be a couple wonky sensors - Ryan got me back on the road in probably record time! Great dude, very accommodating, would recommend his services to anyone!

They make me wait hours just to check my radiator and they wanted to charge 400 dolars to change a…read moreplastic, its too much, they are crazy, at the end i just go to another place and they charge me 60 dolars to change the whole radiator.

Ean and Chris are reliable and honest and know what they are doing. They have been maintaining my…read morevehicles for several years and have been nothing but honorable and professional. I have had huge contrast near the valley at the dealership even to go so far as to tell me I need parts replaced that don't even exist so I trust these guys and will follow them as they change locations and name to Performance.

This dude saved my family on a Sunday! After driving 11 hours with 3 hours left, my family was not…read moregoing to make it back to Denver. No one else answered our call! He also has reasonable prices based on our situation! Thanks Matt

I am travelling across country from the east coast and was referred to Matt by O'Reilly's Auto Part…read moreto assist with battery replacement for my Mercedes Sprinter van. On that day, Matt quickly arrived, assessed the problem and replaced the battery. He was personable and his charge was reasonable. During conversation, I learned that Matt would also be able to purchase and program a key fob for my van. We discussed price and timing for this service, and as he requested, I paid him up front via Venmo $287.54 for him to purchase the fob. The plan was to reconnect several days later after the fob arrived for him to program the fob to my van. On the expected date, 8/28 Matt let me know he would prefer to meet on 8/29. On 8/29, Matt let me know that the fob had not arrived, and in addition, his phone was broken and worked only intermittently. He texted to say he would meet me in Estes Park once the fob arrived to do the programming. I sent Matt a text on 8/30, 8/31, 9/2 and 9/3 as well as left a voice message. No response. On 9/4 I let him know that I sent a Venmo request for him to reimburse me for the cost of the key fob. On 9/5 I spoke with O'Reilly's and was told they had seen Matt who had a new phone. I finally heard from Matt on 9/10. He stated he has the key fob and would meet me in Estes the following day. On 9/11 I asked for time confirmation and he responded he had just left Glenwood and would arrive 5-5:30pm. He never showed up. On 9/12 after several texts, he finally got back to me saying he would refund my money. To this date, 9/15, he has not responded to me, nor refunded my money. Matt may be a decent mechanic, but he is also a scammer and a thief and takes advantage of honest, trusting individuals. What a shame.

Honest and cool mechanic with incredible skills!! I live in Texas but Urabus is the only shop I'll…read morelet work on my bus.

We were a bit nervous heading out on our recent road trip from Seattle to Denver. Sure, our…read moreWestfalia affectionately named Bianca had a clean bill of health from our mechanic, but we've had that before...a story all Westfalia owners are familiar with... The starter first showed signs of trouble in Orem, UT. By the time we got to Grand Junction, CO we knew we had a problem. As we reached Denver, we got a referal for Urabus and gave John a call. He was on the road, but immediately happy to help and directed us to his brother Jeremy. I dropped in on Jeremy that morning and had a great visit. He assured me that if I brought Bianca in the next morning, they'd hook me up with a sweet TDI starter using a Rocky Moutain Westy / VanCafe adapter plate and have me back on the road by the end of the day. Sure enough, the next day Bianca was back in action. I spent far too much of the guys' time before paying and being on my way. We had a tour of the shop, got a tutorial on failed starters and talked about VWs, the VW community and vanlife in general. I honestly felt like I was hanging with friends--how often do you say that about your mechanic? That day was really a game changer for us. Any residual nervousness faded away and we were able to simply enjoy the trip--and revel in the new high torque starter--and the great service we received. If we lived in Denver, there's no doubt Urabus would be our go to shop. Thanks John and Jeremy!

So glad these guys work on electric vehicles! Have a Mach-e that had an electrical issue that ford…read morecouldn't even look at for a month, brought it here and they were able to diagnose it as a rodent issue chewing on wires. They found a more cost effective solution than ford would have and had it fixed in less than a week, for not much money. If you drive an EV and live anywhere in western Colorado along i70 this probably is your best mechanic to bring it to.

I came in last week, as I was heading back home to Littleton and my vehicle was having a misfire on…read moreCylinder 4. Mr. transmission, who did a free scan for me, and sent me their way from next door. Nick at the front desk said he could fit me in, which I greatly appreciated so we could potentially get home the same day. I thought we were in good hands considering they worked me in same day. Sadly that's where it went downhill. He didn't give me any sort of initial quote or disclaim there would be a "diagnostic labor charge". Since the guy next door did it no charge, I assumed it was the same with Alpine since this wasn't discussed. Additionally, he did say we probably needed to change the spark plugs, which I assumed wouldn't be too bad- you can get iridium NGK's for around $35 / 6, plus a little labor for the install. Daniel swapped a coil pack to rule that out as the potential issue, and said its most likely rocker arm- a 10 hour job - obviously we couldn't get that done but we'd be ok to drive home and get that fixed when we had more time. When we got the bill, we were horrified that it was nearly $700 for 6 spark plugs plus labor. Once I took a closer look at the bill at home, I noticed some shady and dishonest practices. The initial "estimate" I was never actually given was $145, which would've been reasonable for the scope of the work. However, while the car was there about 2.5 hours, I was charged for 3.8 hours of labor (I was double dipped obviously since Daniel is listed for both labor hours), which I'd call out Daniel wasn't actively working on the car the entire time (the car was sitting outside, and so were we). He also took it for a 30 min test drive around lunch- you can probably figure out what happened there. As soon as he would've drove it off the lot, you wouldn't need to get far to tell you the spark plugs wasn't the culprit. Also, we got charged for $36 worth of "shop supplies"- not sure what was "supplied" other than simply swapping spark plugs, which were sold to us way over retail price ($20 each). Lastly, looking at the invoice, on the back it states you wouldn't be charged more than 10% / $25 of the repair estimate unless determined additional repairs were necessarily. This tells me something went seriously wrong and there was a clear lack of communication. We had even brought in some doughnuts for the guys.. we felt completely taken advantage of. If we had been transparently quoted $680 up front, we would've certainly gone somewhere else. Worth mentioning, I emailed the owner going over the issues and discrepancies, and after a week, never got a reply. Not surprised! Also an update- we took it into the dealer, and they said Alpine misdiagnosed the issue. Instead of being a bad rocker arm ($2,100), it was a bad coil pack ($18). Seriously glad we got a second opinion, and I would strongly suggest going elsewhere to a more honest and reputable mechanic!

Nick kept us up to date with the progress with our repair. Even recommended what we might want to…read morefix/replace next due to a leak he found under the vehicle even though it is not showing a leak on the driveway.

From the owner: At Boundless Overland, we specialize in creating unforgettable off-road experiences for our clients…read moreusing 4x4 Toyota or Lexus vehicles. Our team has embarked on numerous adventures and completed various projects over the years, each one leaving a lasting impression on those involved. Here are just a few examples of our past projects and adventures. At Boundless Overland, we're committed to delivering exceptional off-road experiences using reliable and expertly modified 4x4 Toyota and Lexus vehicles. Contact us today to learn more about our services and how we can help you achieve your off-road adventure goals.

Just when I thought Customer Service was a think of the past - I met Joel at Big O. I walked in…read morefrazzled because of lights on my dash - he was calm, professional and reassuring. I walked out feeling safe and knowing the next steps to take.

I will have to say that I was pleasantly surprised as the District Manager (Bill) reached out to…read moreme yesterday before the end of day. He was very apologetic about my poor experience. He was onsite today and personally took care of ensuring the service was nothing short of exceptional. I greatly appreciate the level care I received today. He is working to ensure everyone receives a great experience and truly cares about his customers. Sounds like there was some technical difficulties with their scheduling system that happened that added to yesterday's issues.