I had some issues with the original job they did on my truck. After leaving a "not so good"…read morereview, they gave me a call requesting I come back in to get things fixed. I did so and they did so and now I am pleased to recommend them.

On Tuesday, May 26, 2026 at 10:00 I called for an appointment for a tire rotation. The man who…read moreanswered said I didn't need an appointment all I had to do is to just: "Walk in, that there were only 2 jobs ahead of me ". At 10:20 I walked in and the place was packed, no empty chairs. I walked up to the man behind the counter and told him that I need to have a tire rotation. He said Okay, that it would take 2 hours. I said Okay, I gave him my key, waited for an open chair and sat down. I saw the full waiting room empty, fill back up, and empty again. After 2 & 1/2 hours and the room was filling back up again, I got in line, went to the counter and asked the man about my car. He asked about the model and make of the car and walked away. He never came back to me, he started waiting on other customers. After another 10 to 15 minutes, I walked back up to the counter and he asked me if I wanted to wait for my car to be done. I looked out in the parking lot and my car was still there. I told him NO! I wanted my key. He took my key out of the bag, gave it to me and tossed the paper work away. This is very poor customer service. After spending thousands of dollars on new tires, this is how they treat you. After they have your money, good luck with customer service.

Well last month went in for brakes so all good went in today to get my Motorhome repair. Thought…read moremade appointment he I don't think so and no can't do anything today. He also so guy that usually works Rv no longer there Very disappointed in his attitude so looking for better place to get my work done on my vehicle s

$40 for patching a tire it's too bad the service was…read morealready done fucking rip off

Wow I went to three different places and they all refused to help me fix my U-Haul. All I had to do…read morewas reverse my hitch from the down up position, which I did myself. O'Reillys and AutoZone both refused to help A disabled veteran jack the U-Haul off my truck. The gentleman and women at this place were more than willing to help me not only fix this issue quickly but also in making sure I was able to travel safely for my family and the other drivers out there. I want to thank this individual and this team for helping me in a time of need!

This place is an absolute joke, I'm making sure to tell everyone about this rip off place. I took…read moremy car in for a brake change and they wanted to charge me almost $1000. Yes you read that right. They also tried to tell me I needed some other type of work but I knew right away that it was just their way of getting more money out of me. They false advertise as well since they have "free brake inspections" banners all around their shop but they charged me a fee for that. I took my car to a different shop and got brand new brakes and rotors with a bunch of other services for less than $500! Couldn't be more happier that I left this place in the wind, they should be ashamed.

I brought my car to Pep Boys expecting a routine brake and oil change service before a major…read morecross-country drive. What I received instead was careless, unsafe service that created a completely avoidable and incredibly stressful situation for me and my child. The technician installed my brake pads backwards--a mistake that led to a progressively louder and more alarming metal scraping noise as I drove. I had informed the technician that I was about to travel through the Yukon with my 5-year-old son at the beginning of May, when road conditions can be unpredictable. I emphasized my concerns, yet my vehicle was returned to me with a critical installation error. My son and I waited for approximately three hours in a waiting area that was playing content not appropriate for children. I was willing to wait, but it was frustrating to hear the technician--who had said he would be starting on my vehicle immediately--spend a significant amount of time with another customer who arrived after me. He even stated multiple times that he wasn't supposed to be performing the work he was doing, but was going to do it anyway. This didn't inspire much confidence, and I became increasingly uneasy about trusting my vehicle--and our safety--to this location. Unfortunately, my instincts were correct. The shop was closed on Sunday, and I had to continue my journey toward Alaska without the ability to return for a correction. I was on a strict travel schedule for work and couldn't afford the delay. I didn't know what was causing the noise and feared I'd face a costly and dangerous repair issue in a remote area. Thankfully, Kal Tire in Williams Lake, BC was able to identify and correct the issue quickly. They treated me and my child with professionalism and care, and I only wish I had gone there in the first place. Driving with brake pads installed incorrectly is not only unsafe--it's a serious oversight that should never happen at a professional auto service center. I trusted Pep Boys to prepare my vehicle for a long-distance drive with a young child, and they failed to provide even the most basic standard of care. While the technician was friendly, it was clear he was stretched too thin to give my vehicle the attention it needed. Ultimately, I wish he hadn't worked on it at all. This was an incredibly stressful and frightening ordeal, especially as a mom traveling far from home in a place I don't know well. I chose this shop specifically to avoid stress during travel, and I regret that decision completely. I strongly urge anyone considering this location to go elsewhere. Your safety and peace of mind are worth far more than the risk.

Tony and his crew did an awesome job on my brakes and tires. Solid business and all wrapped up in a…read moretimely manner.

Not only will it take all day but when they damage your vehicle and don't tell you about it, you…read morefound out later and then the manager sends you a message saying that they missed the mark and they'll do better next time screw this place Mount Vernon Washington just a bunch of idiots !!! And as much as they charge for tires and service in these sort of things happen, this is the only store I've been to and have my vehicle damage at Les Schwab!

I recently stopped in the WestSide Les Schwab to get a quote on some tires for our Outback. The…read morewoman who helped me pick out my next set of tires was very friendly and knowledgeable. I had them put on a higher quality tire and I have to say that I am very happy, our car drives better than it did when we bought it new, these tires are amazing! The crew in the service area didn't waste any time installing the new tires either, they are very efficient. This was so much better than my previous two tire purchasing experiences at other tire retailers. The Westside Les Schwab Tire Center has earned my business.

Mr. Sam is amazing, won't go anywhere else ever again! He gave me a great deal on like new tires…read moreand a much-needed rim. Best customer service in the whole northwest!!! I won't go anywhere else ever again! Oh and he doesn't just do tires and rims he does auto parts and the like, you name it, he probably has it!! Best customer service in the whole northwest!!!

We used these guys to work on my MIL's 1996 Jeep and they were great!…read moreWe worked the whole time with Vicky who helped coordinate having the Jeep towed in and kept us informed throughout the diagnostic process and throughout the work! She is great! There were several issues and Vicky helped us prioritize what we mission critical, and what things could wait a bit longer and for how long. They got the work done sooner than they said they would and the pricing was very competitive! Would 100% use them again!

Requested quote for repair on a family vehicle. Got a quick and easy quote from the company…read more Professional and timely quotes

Ok I have to say they got everything you want but there service usually sucks but there food there…read moreis good but there always busy I went there on a Tuesday and it was packed you couldn't even park and that was from 12:00 to 5:00 crazy

They resolved a problem I had due to a bad experience with Les Schwab in Anacortes where I'd…read morepurchased new tires the day prior. Pressures were way off and Anacortes forgot to reinstall my tps sensor in the left rear tire! Not there. And not floating around in the tire. Just terrible. But this Les Schwab got me right in and sorted things out for me no charge. So they'll be doing my rotations henceforth and assuming that goes well I'll purchase my next set of tires from them. Interestingly I got an email survey for my experience at Anacortes. I indicated I'd be happy to have the store manager call me. Not a peep.

I question myself often weather a review is warranted, I'm sorry but I feel this is needed after…read morevisiting this business. I showed up around 9am last Monday with two bumps protruding from two tires purchased two years ago, the tire technician was very arrogant, he accused me of driving on one of the tires with very low pressure, this has never happened, period! I convinced him eventually, and he began the warranty replacement, he was never a pleasure to deal with. I went out on my own and informed the manager just how I was being treated, he was aware of this employee's poor aditude and lack of customer service, and said he would talk with him. The next day I got a low tire pressure warning, wound up being one of the brand new tires. I was not pleased. I hope he will treat customers with a better attitude and consideration in the future.