Loved that Award Heating and Cooling technician showed up in a mask, as safety is number one right now. The service technician, Austin, is very cordial and friendly. He helped us to diagnose and identify the issue that the furnace stopped working was caused by furnace control board. After replacing the control board, he also came back for the second time and spent a lot of time to make a complete check on our furnace heating system and identified other problem on some broken dampers for the zone control system, and resolved the problem and helped us to ignite the firewall in the house without any additional charge to us. Thank you very much, Austin, for the good job you did for us. read more