I've used Suburban for many years now but it seems they have closed and sold their business to…read moreMastercraft. It's not the same business and my experience with Mastercraft was not good, just from basic customer service perspective. I made an appointment to troubleshoot a non-working AC. They said they couldn't give me a time window until the day of. So I called at 8:30 and the office told me should be afternoon maybe around 1. So I skip lunch figuring I'll grab something on the way over when I get the call. No call, so I end up eating only crackers. 4:30pm rolls around and I call and she says I'm next. Next, it's 6pm and the office is closed and I'm wondering if they're still coming or the tech ran out of time. So I call the after-hours emergency service and the on-call tech did call me back and said the tech is still coming. The tech calls me at 7pm and so I rush to the house to meet him and he gets there at 7:30pm. He diagnoses the problem in 2 minutes (no pressure, 20 year old unit, need new). And oh by the way they probably can't install a new one for another month. They're obviously very successful yet they can't be bothered to invest in a system to keep the customer informed when they're coming. Lucky I didn't take the day off work since I work close enough to rush home but it's just a basic lack of customer respect. Anyway bottom line is that Suburban no longer exists, it's just a name (now Suburban Mechanical) that forwards to another business. On the bright side, I found a small very capable business that was able to come out and schedule me within a week. If you're also a former Suburban customer, check out CJB Mechanical for your HVAC needs.

We have been customer for decades and had recommended their services to our neighbors , Jason was…read morealways very pleasant to work with. I made an appointment for service this year they said they will come 8-12, at 1 o'clock nobody had showed up, when I called the lady on the phone said that she didn't know when the technician will come, I canceled and rescheduled it for January 23 with a window time of 8-12. at 2 o'clock nobody had showed up or called, when I called to see what had happened the person on the phone was very rude and said that she didn't know what time he was coming, when I asked at what time he will finish for the day, her answered was "until he finishes". i waited all day and nobody showed up or called. i called them today to talk with the owner because I really want to know why they don't want to come to my house when I have been such a good customer, no one called back. That is no the way they should treat customers, and for sure not a loyal customer like us.

I've dealt with Craig at Slasor, before for a repair of some damage during a siding install. I…read morecalled again to evaluate if it's time to replace a 20 year old air conditioner that is working. Craig sent out a tech who evaluated the unit and determined repair costs. Craig then determined the new unit cost. Based on those numbers and the "rule of thumb" that if repair cost multiplied by age of unit equals more than $5,000 it time for a replacement, I will be getting a new Trane air conditioner. I believe Craig can be trusted.

I was charged to add refrigerant for a suspected pinhole leak instead of finding the leak. I was…read moreaware this wasn't a permanent fix but was led to believe I would get some life out of the fix. The fix failed immediately and i had to shut my unit off four hours after the tech left. I have called twice for a follow-up and the company has completely ghosted my calls. They tell me they will check with the tech and no call back. They installed this unit and have provided good service for many years up until now. Our plan was to have them check our furnace after vacation and then proceed with replacing the entire HVAC system later this fall or early spring. Apparently, they don't want my business and now I'm out $ for the "fix" they provided. They have lost there touch with loyal customers and instead prefer to make a quick buck.

We just bought a house and have had two very minor issues I called them out for. They installed…read morethe HVAC in this house 30 years ago, and various owners have kept using them. They actually have all the records for this house and know exactly what's been done. The tech that came out (Ryan) is super knowledgeable and professional, and fixed my issues each time in under an hour. He didn't try to sell me anything I didn't need. I will definitely keep using them, and I will have them replace our system when the time comes.

TL;DR ... A terrific experience!…read more I arrived home at 8PM on a Sunday from a trip to Ohio, only to find that I had no heat. I messaged my favorite plumber (Kennedy Plumbing) asking if he could recommend someone for a furnace repair ... he immediately recommended D&G. The answering service took my call and advised that I would receive a callback when they open at 8AM Monday. Ben (Svc Mgr) called at 7:59AM - Yay! Nick arrived 40 minutes later, ready to work. He knows his craft. No wasted motions or steps. Within 15 minutes the root cause was identified and repaired - a safety sensor was dirty. Add D&G to your Contacts app ... I have!

This review is in regards to a contest I won for a Reme Halo LED Whole Home in-Duct Air Purifier…read moreSystem sponsored by a local radio station and Sharon's. A crew from Sharon's called before they arrived slightly earlier than scheduled. The workers were friendly and helpful in answering my questions. They also wore masks and shoe coverings as I requested. The installation was smooth and efficient. If the REME Halo-LED is installed by Sharon's you will also receive information to register for an extended limited warranty program from five to seven years. To get this warranty the REME Halo-LED has to be installed by a licensed contractor. I feel very fortunate to have won this air purifier system for my new house because the regular installation price would have been over a thousand dollars. Thank you to Sharon's for this wonderful and very useful prize!

great customer care & service. the entire staff from hvac techs, electicians, and customer service…read morewere very polite, helpful and informative. they were punctual and sent text with pictures of techs name before arrival and to verify appointments. they work fast, efficiently and courteously. i recommend the highly.

I have used Quality Heating and Cooling for several years. I never had any problems with them. Just…read morerecently, my a/c went out on one of the hottest days of this year. I called and talked to Sandra and she sent someone out the same day and the tech repaired my a/c. I highly recommend this company.

I give Quality Heating and Air Conditioning a "0" rating. I already posted a "0" rating for this…read morecompany because of unresolved issues with a new furnace installed in April 2024. Now the new AC unit installed in April has failed. The AC is leaking large amounts of water into the furnace compartment and down into the blower area drenching the motor, bottom of the furnace and the floor. Again, absolutely no cooperation from Quality or any urgency to schedule an appointment. This is Saturday and I was told that someone will contact me sometime on Monday. I have been told that before and when they contact me, it will be a future date. In the meantime, I am now stuck with a furnace and AC unit that is either defective, installed and serviced incorrectly or both. Quality Heating and Cooling license should be revoked.

This company was excellent to deal with. They were fast to respond and confirm my appointment…read morewhen my AC wasn't operating. They charged a comparably lower diagnostic rate than their competitors. They showed up on time and were professional and were able to find the issue (blown capacitor) quickly and get it repaired for a reasonable price. I've saved them in my phone for future reference and will highly recommend them to anyone who needs their HVAC serviced.

Requested for tune-up service on central a/c unit. Tech took panels off the central a/c unit and…read morespray 1 can of coil cleaner. I had already performed this service about 2 summers ago. I Googled what is generally performed for standard a/c tune up. Here is what I did not see the Tech doing. Did not check refrigerant level. Did not open up furnace to inspect or clean evaporator coils. Did not test refrigerant levels. Did not lubricate moving parts. Did not test capacitors or amp draws. Asked for hot water tank flush. Mine had a weird ball drain valve. The last hot water tank installer put in to let out more sediment out from tank. It was not standard. Power Tech had to procure a fitting in order to allow garden hose type thread to be installed. It did not help that my floor drain was clogged in the basement. Another drain was located and the Tech's self coiling hose had to be stretched out to extreme extent. It put pressure on the fitting. And that made it so the water was squirting out of the fitting and getting all over the basement floor. The Tech only drained the tank once. No flushing/purging/refilling to get all the sediment out. No safety and components check. Tech should have stated a proper flushing could not be perform. Tech was on the phone much of the time. I ultimately left the room so tech could take his calls. 6/24/26 I wanted to update my review after owner commented. When I hired you, your demeanor should have been professional from the start. No customer should have to call you back a second time to ask you do to a proper job. You initially earned my trust when I hired your company. You have lost my trust by performing a really subpar job, but still collected top tier pay for the services. You have cost me to spend double and hire another company who will do the proper job. The job you performed was something I could, and have, done in the past MYSELF. I would not recommend your company.

Had an emergency HVAC issue and went with R&L. I was skeptical at first because the low ratings,but…read moreI could not be happier with my decision. They were quick, courteous and highly skilled in their trade. My issue was fixed the same day. I would recommend R&L to anyone in need.

Best choice you can make, I tried to leave the tech a tip and he turned it down and told me to help…read moresomebody and if your reading this, I've helped you make an easy decision on who to call for your heating and cooling services

I had a system installled by a different company a few years ago and it was never charged…read morecorrectly. I called the famed T&G and they tried to rob me blind after they came out with some outrageous pricing for refrigerant. Contacted at least 5 other companies that would not tell me how much per lb they charge for refrigerant the tech will let you know after the diagnostic, no thank you. I message prime time here on yelp and the pricing was up front and reasonable. Tech arrived within the arrival time frame was knowledgeable and completed the task within 20 minutes. I call them first the next time i need service.

Our 30 year old air conditioning failed during one of the hotest weeks of the year. I really didn't…read morethink I could get someone out the next day but I texted Prime Time and they responded in 10 minutes and set up an appointment that day! The owner is Kevin and if anyone has a Phd in HVAC, he's the guy! He talked about several options I had and was out the next morning installing a new AC system at a VERY reasonable price. I never felt pressured or felt like he was just trying to sell me a new system. My new "go to" company for HVAC. Trust these guys!