Exceptional experience. Exceptional service. Great selection…read more These guys have all your main luggage options- high end to entry level. We bought three suitcases (Briggs & Riley) and we are not disappointed. In fact, we went back to ask some advice on a warranty issue (from airline-inflicted damage), only to be so pleased, we bought another suitcase. They deliver on their promises. They work hard to ensure a good experience. I am sending my friends and family to Departures in Valley Fair.

Went in this evening to pick up 3 small items I need for a…read moretrip next week. Presented them to the sales associate and was told that the first two had been priced too low. I said, "well... the law says you have to honor your price." Fine. It wasn't a big difference. Then she told me that the third item was also priced incorrectly. I repeated, nicely, "But the law says...." She told me, "I don't know if I can do that." Started arguing with me -- told me the manufacturer doesn't discount their stuff, "it's a family business!" etc. -- and I just kept repeating, "But the law." I wasn't angry or even snippy. She got increasingly wound up. Then she called her manager. By the end of the call, she was apologizing to him or her, and sold the item at the priced marked. Then she accused me of making a habit of going to stores to cheat them! "I bet you've done this before! I bet you do this kind of thing on purpose! This is just a family business!" I just waited quietly for my receipt while she continued telling me, loud enough for everyone else to hear, what a horrible person I am, implying that I'm some kind of bad person and thief. Here's my message for the store: don't blame me for your mistakes. That law exists for a reason. It's to protect customers from a business deliberately writing "$9.99" on the price tag and then telling you, "oh, it's really $19.99!" I get that mistakes are made, but you are responsible for them, not me. My family also ran a business (for decades), and this particular pricing scam was common in the industry. If we made a pricing mistake, we ate it, without saying a word to the customer. There's a new 2024 California law that forces all businesses (especially hotels, car rentals) to display the full price, including junk fees. This law applies to ALL businesses and it's proof that the problem continues. I'll shop at Stern's from now on. The guy who runs that store really knows his stuff -- and he's also really nice.

My first 5K run. Need a new running outfit…read more Found a cute pink top and bottoms, such a great price. The employees was so helpful in getting the correct size for me and making this was best for my run. A must visit.

Huge selection, very bright and neaty organized store (even the sale racks), friendly staff. I was…read moregreeted once I walked in. I like the store layout. Value was good, plenty of original price items, also 2 to 3 racks of on sale items.

I came into Departures to buy the Wirecutter's recommended carryon spinner (Travelpro) because they…read morehad the best price I could find (below Macy's sale price) - but I left with two Briggs & Riley spinners, and I was delighted. My salesperson (Mo, I think) suggested I compare the two spinners, and the Briggs & Riley was better (it was also Wirecutter's "upgrade" pick). He offered a nice discount - so nice that my wife got a new spinner, too. There was no pressure, just information. I've been back since to buy a travel backpack and was happy with that, too.

Service here was amazing! Loved working with the owner. He is willing to work with pricing and will…read morehelp accommodate your needs if you need any. All products and selection you see are the real products. Nothing fake. I recommend working with him or buying products from him when you can.

We were strolling through the Stanford Shopping Center and happened to walk into Going In Style by…read morechance and we're so glad we did. Patina greeted us with a warm, friendly welcome that instantly made the experience inviting. She walked us through the Briggs & Riley bag options with just the right balance of guidance and space. No pressure, no overselling, just genuine help. We ended up purchasing a backpack I'd been wanting for work, and Patina made the entire process smooth and enjoyable. Amazing service, a great selection of quality bags, and a truly pleasant shopping experience. Definitely recommend this store!

Your quintessential small travel store…read more For a small size they have tons of merch. I needed a RFID blocking wallet for our trip to Turkey and Italy and its hard to get a feel for the sizes. I wanted to see how they felt in my pants as it were. They had the one I needed and the lady working the store was super helpful and offered up some practical suggestions. As I noted above the store is loaded but despite its small size it does not feel cluttered. Customer service is on point. Prices are in line with everybody else. As noted in a few reviews this store is a bit hidden away at the mall but if you need travel stuff its truly a gem.

Alan was a great associate that was able to help me and give me some great advice! No other…read moreassociate approached me while I was in the store browsing around for about 20 min. Alan stepped up, made short talk and made me feel comfortable! I would definitely recommend to look for him when shopping here. They had a great selection for things that are currently trending, the value of the product and associate help was all great!

As I was waiting for Janet, the Coach Men's Factory caught my attention with a sign in the window…read moreannouncing 50% discount on all bags. I'm a male version of a bag whore! I have an extensive bag collection from Louis Vuitton, Tumi and Coach, including massagers, backpacks and over-night bags, so the last thing I needed was yet another bag. Shoe loving ladies, you know what I am talking about! As an addict would make excuses to see his dealer for the last time, I told myself the same and strolled right in. Immediately I was greeted with a smile and reassured that the discount was in affect. The staff offered assistance, but I politely refused, as I was only browsing. It didn't take long before I was inspecting several bags, still in denial, trying to decide which would best fit my needs. Eventually, I asked for assistance, as I was attempting to select the best color shade and leather texture of the same bag. Holly assisted me and suggested to bring out the rest of them from the back, so I can choose the perfect one. She brought out another four to choose from. Now that is customer service! Typically you ask someone to check for an item in stock and you're faced with resistance and laziness; not so with Holly and the Coach store. I made my purchase, and the bag was packaged with care. The store was well organized and kept neat and tidy. The sections were organized by style and type, making browsing effective and efficient. One minor issue was that the nearest mirror to the sunglass section was on the opposite wall, roughly twenty feet away. This should be easily remedied by store management. Overall, the customer service was personalized, helpful and the staff was not aggressive to make a sale. I would definitely return and shop here again (still shaking from my addiction).

At this point I'm giving them one star. Horrible customer service. I was told that when I bought…read moresome thing and I wanted to return it that I would have to pay for the return shipment. At the time that I was told that I was not told that the original shipment would also be out of my own pocket. So when I return the item that was $25 the original shipment was over 10 and the shipment that I paid out-of-pocket to return it was also over 10 so now I have paid over $20 for an item that was $25 that I have now return. Upon questioning the company I was told that all shipping for all items was out of my own pocket again I was not told this when I cntacted them about the return.

Zuca is amazing. I…read morewas in a pinch when my job was flying me out of town to a new site on short notice. Online ordering was simple and Zuca actually called me! They wanted to verify I selected the correct shipping method (overnight with massive shipping fee). Somehow Zuca made it all work out and shipping ended up being cheaper than expected. The luggage? I'm absolutely in love with this design. My bags have survived multiple airline cargos and overhead bins. Nothing has been dented or smashed in. When I check my bags the counter, staff always ask me about them. I love that the design is compact, sturdy, offers a spare seat when people take up 10 seats to sleep at the airport, and are easy to spot- even when you have the covers protecting your investment. Completely sold by this company and can't wait to do some international flights with my bags when the time comes.

At first glance, the luggage is really pricey, but if you travel a lot (I don't, but my friends do…read moreand my husband has annual work trips), it's probably actually an excellent value because it's essentially a forever suitcase. Unless they come out with a color you simply must have or decide you need a different size, that is. The cost is really the only negative. My husband's old suitcase started falling apart, and my friends suggested this brand because he wanted to get something that would last, and we found a model that had some features we didn't know a suitcase could have that he really liked. The staff at the store are helpful and thankfully not at all pushy, which I appreciate. We ended up going home to think on it and then came back when my husband made his decision. They do a little monogram for free, and you can choose the color of the monogram, and they also gave my husband a free luggage tag. The lifetime warranty for repairs etc. certainly seems to indicate that they stand by the sturdiness of their product. I am impressed with the features of his suitcase and am admittedly jealous we didn't know about this when I needed to replace my previous suitcase a couple of years ago, but as I have a new and functioning suitcase I can't justify making the purchase now (especially at those prices)... But perhaps when mine is on its last legs, this is where I will go for my next suitcase. May need to start saving up for it now, though, LOL!

The service and care is unbeatable here. After a less-than-optimal customer service experience at…read moreNordstrom, it was a breath of fresh air to be taken care of by the sales woman here. It reminded me of how service used to be and I walked out with a floor model of the ZDX 22". I normally wouldn't do this but I really wanted her to receive the commission (their inventory was low in the dark green). I absolutely love my purchase and highly recommend this shopping experience!

There are very few stores in this big wide world that I'm excited, let alone willing to leave my…read morehouse to visit. The Diptyque Valley Fair boutique is an exception thanks to their amazing associates! I usually work with Kimmy who is really chill and has helped make great recommendations of accessories and different samples to try out. This visit I was blown away by how kind and professional Regina is! As I walked in she warmly welcomed me by name! I was absolutely shooketh and super appreciative of this (first time in my life this has ever happened) and by how much time she dedicated to let me pick my birthday candle and tell me about upcoming scents and events. The whole visit seriously made my day after a super busy work week. Shout out to the team at this boutique- y'all are the best!!

After years of receiving Diptyque gifts, I finally decided to go in and purchase a new scent!…read more Jasmin was super helpful and patient with me while testing out scents. We identified which scent profiles I was drawn to and tried different scents that fit the vibe I was going for. With her help, I got a new candle for my home and tried out some new perfumes I will be returning for. I definitely recommend this diptyque location and recommend Jasmin to assist you on your scent journey. :)