When we arrived at the mall, we noticed this luggage shop.. here's Briggs and Riley luggage again!…read more I thought this shop had a larger assortment and equally great service. Love the shopping experience! Thank you

Very knowledgeable and friendly staff! They took the time to explain multiple features on their…read moreluggage. I will definitely shop there again.

I recently went to the AWAY store to purchase a carry on suitcase. I walked in and was helped…read moreimmediately. The young lady helping me was pleasant and answered all of my questions. I can't wait to use my suitcase.

5***** for Lindsey!…read more Came to AWAY after walking by MANY times and having the rose gold aluminum suit case catch my eye. I was set on a silver aluminum TUMI but I had such a bad experience at the TUMI Santana Row location that I decided not to buy a carry on with them and I'm glad it did! I was welcomed as soon as I walked in by Lindsey and the rest of the staff. The store and clean and all the associates are very knowledgeable about the products. I walked away with the bigger rose gold carry on and even got the tag stamped in rose gold with my initials! The AWAY warranty can't be beat either! I highly recommend you come to AWAY Santana Row if you are looking for a luggage!

Went to the store to submit a claim. Staff is not here at it's 5:50 pm. Nearby vendor told me…read moresomeone else waiting over an hour to shop but still no staff. Please update hours of operations.

Samsonite is an amazing brand and their warranty is too good to be true! I have been using their…read moreluggage for over 10 years! The service at this location is great. They know what they are doing.

You can't miss this location it is located closer to the front of Santana Row. I believe we visited…read moreon a Friday night, not too busy a couple of customers walked in but the sales person Jon(?) helped us, super helpful, he was willing to provide other styles or options. I was set on my Halsey backpack but he showed me other styles from the back room. Made me feel comfortable and not rushed at all while he was also helping other customers. Offered the stamps with your initials which was a bonus. Very happy with my backpack and the service at this location.

One month ago I bought the backpack for $600 and it is not as they advertise it…read more It is not water resistant and I sent it to them. They said they cannot fix it and I'm stuck with damage backpack.

I came into Departures to buy the Wirecutter's recommended carryon spinner (Travelpro) because they…read morehad the best price I could find (below Macy's sale price) - but I left with two Briggs & Riley spinners, and I was delighted. My salesperson (Mo, I think) suggested I compare the two spinners, and the Briggs & Riley was better (it was also Wirecutter's "upgrade" pick). He offered a nice discount - so nice that my wife got a new spinner, too. There was no pressure, just information. I've been back since to buy a travel backpack and was happy with that, too.

Service here was amazing! Loved working with the owner. He is willing to work with pricing and will…read morehelp accommodate your needs if you need any. All products and selection you see are the real products. Nothing fake. I recommend working with him or buying products from him when you can.

Everything was organized and the staff was pretty friendly. The line went quickly despite it being…read morecrowded on a weekday. Ended up buying a nice mousse by Ouidad for $12 but it retails for $24. The place is huge so I didn't have time to check the entire place out but it seemed like they had a lot of cute stuff especially in the home goods section. Would recommend

No men's shoes! WTF?? Why is there no men's shoes? The men's clothing selections were bland, unless…read moreyou like loud rayon prints. I won't be going back and very non-ADA friendly! Narrow aisles, messy, it was like shopping at a goodwill without the stale smell.

made an impromptu trip and needed pajamas, underwear, hangers, and snacks- got them all at…read moreMarshall's !

I wanted to go to a new Marshall's location to look for some Valentines gift ideas. I decided to go…read moreto the shopping center downtown on Coleman Ave. This is a large Marshall's compared to some others I've been too. Only problem was their inventory was very low. Employees were moving out items to make room for the next seasonal holiday, which would be Easter. There were a lot of empty spaces in the middle of the store. They were some Valentine's Day items but not a whole lot. I ended up finding some nice lemon scented bar soaps that were made in Italy. They smelled so good. I also found a cute Pusheen gel pen set. Both were a great price. There was a very long line at the checkout. It took about 10 minutes until I got to a register. The employee helping me at the checkout was very kind and courteous.

We happened to drive by and catch the store advertising boots, and then found the overalls my bf…read morewas looking for by coincidence, and cheaper here too compared to BPS Awesome selection of work clothing! I didn't look too closely at women's clothing since we were here for my bf but there were a lot of options for men's work clothing, machinery aprons, shirts, jackets, boots in quality brands and he found the Carhartt overalls he wanted. Parking is a bit weird, we ended up turning in on the side street and parallel parking then walking over. People here were also super friendly but left you alone if you said you were fine. Guy at the register chatted with us about the weather and coffee and was overall pretty personable

I mean, who goes to a place like this for the service? Really the selection of carharrt, dickies,…read morelevis, plus 5.11, propper, then dove for womens is why I always go back. They stock the large xtra tall shirts my son wears, the pro club stuff he likes, great boots and graphic tees in completely random order. Camping gear, yes they have it, but I prefer REI for that, but boots and jeans, always heading here. Aaaaaand grabbing a slice next door