Exceptional experience. Exceptional service. Great selection…read more These guys have all your main luggage options- high end to entry level. We bought three suitcases (Briggs & Riley) and we are not disappointed. In fact, we went back to ask some advice on a warranty issue (from airline-inflicted damage), only to be so pleased, we bought another suitcase. They deliver on their promises. They work hard to ensure a good experience. I am sending my friends and family to Departures in Valley Fair.

Went in this evening to pick up 3 small items I need for a…read moretrip next week. Presented them to the sales associate and was told that the first two had been priced too low. I said, "well... the law says you have to honor your price." Fine. It wasn't a big difference. Then she told me that the third item was also priced incorrectly. I repeated, nicely, "But the law says...." She told me, "I don't know if I can do that." Started arguing with me -- told me the manufacturer doesn't discount their stuff, "it's a family business!" etc. -- and I just kept repeating, "But the law." I wasn't angry or even snippy. She got increasingly wound up. Then she called her manager. By the end of the call, she was apologizing to him or her, and sold the item at the priced marked. Then she accused me of making a habit of going to stores to cheat them! "I bet you've done this before! I bet you do this kind of thing on purpose! This is just a family business!" I just waited quietly for my receipt while she continued telling me, loud enough for everyone else to hear, what a horrible person I am, implying that I'm some kind of bad person and thief. Here's my message for the store: don't blame me for your mistakes. That law exists for a reason. It's to protect customers from a business deliberately writing "$9.99" on the price tag and then telling you, "oh, it's really $19.99!" I get that mistakes are made, but you are responsible for them, not me. My family also ran a business (for decades), and this particular pricing scam was common in the industry. If we made a pricing mistake, we ate it, without saying a word to the customer. There's a new 2024 California law that forces all businesses (especially hotels, car rentals) to display the full price, including junk fees. This law applies to ALL businesses and it's proof that the problem continues. I'll shop at Stern's from now on. The guy who runs that store really knows his stuff -- and he's also really nice.

When we arrived at the mall, we noticed this luggage shop.. here's Briggs and Riley luggage again!…read more I thought this shop had a larger assortment and equally great service. Love the shopping experience! Thank you

Very knowledgeable and friendly staff! They took the time to explain multiple features on their…read moreluggage. I will definitely shop there again.

I recently went to the AWAY store to purchase a carry on suitcase. I walked in and was helped…read moreimmediately. The young lady helping me was pleasant and answered all of my questions. I can't wait to use my suitcase.

Amazing customer service! Nikita was so helpful in finding my old order. Fantastic store with great…read morecustomer service!

Went to the store to submit a claim. Staff is not here at it's 5:50 pm. Nearby vendor told me…read moresomeone else waiting over an hour to shop but still no staff. Please update hours of operations.

Came here to look for some luggage for my son who's moving out of his college dorm…read more I have no idea about luggage and haven't bought luggage in probably 20-25 years. The salesperson was very friendly and provided me some options on which type of luggage to buy. He didnt push anything on me either. Very professional and I was very impressed his easy going attitude towards me. I wish I knew the guy's name but it was on older white dude working Saturday nights. I definitely will come back to this business for my future luggage needs.

You can't miss this location it is located closer to the front of Santana Row. I believe we visited…read moreon a Friday night, not too busy a couple of customers walked in but the sales person Jon(?) helped us, super helpful, he was willing to provide other styles or options. I was set on my Halsey backpack but he showed me other styles from the back room. Made me feel comfortable and not rushed at all while he was also helping other customers. Offered the stamps with your initials which was a bonus. Very happy with my backpack and the service at this location.

One month ago I bought the backpack for $600 and it is not as they advertise it…read more It is not water resistant and I sent it to them. They said they cannot fix it and I'm stuck with damage backpack.

I came into Departures to buy the Wirecutter's recommended carryon spinner (Travelpro) because they…read morehad the best price I could find (below Macy's sale price) - but I left with two Briggs & Riley spinners, and I was delighted. My salesperson (Mo, I think) suggested I compare the two spinners, and the Briggs & Riley was better (it was also Wirecutter's "upgrade" pick). He offered a nice discount - so nice that my wife got a new spinner, too. There was no pressure, just information. I've been back since to buy a travel backpack and was happy with that, too.

Service here was amazing! Loved working with the owner. He is willing to work with pricing and will…read morehelp accommodate your needs if you need any. All products and selection you see are the real products. Nothing fake. I recommend working with him or buying products from him when you can.

No men's shoes! WTF?? Why is there no men's shoes? The men's clothing selections were bland, unless…read moreyou like loud rayon prints. I won't be going back and very non-ADA friendly! Narrow aisles, messy, it was like shopping at a goodwill without the stale smell.

Deplorable customer service from PHEOBE S., the so-called coordinator, who is a disgrace to your…read morebrand. She decided to remove the price tag from a completely different blouse and replace the price tag on the blouse I had selected, claiming it was incorrectly priced. This wasn't just about the money--it was about the complete disrespect for the time and effort I spent searching for a good deal. As customers, we shop your store because your advertisements encourage us to look for great bargains. Changing the price tag at the register after a customer has already made their selection is misleading, unprofessional, and creates a very disappointing shopping experience. I expected much better customer service and integrity from your staff.

I came shopping here with my sister few weeks ago. She end up getting a top, pair of earrings, and…read morea nice pair of new balance running shoes. I end up getting a long cardigan sweater that covers my whole body that I have been looking for, for quite some time. I was delighted to have found it. Great value and service was fine.

I wanted to go to a new Marshall's location to look for some Valentines gift ideas. I decided to go…read moreto the shopping center downtown on Coleman Ave. This is a large Marshall's compared to some others I've been too. Only problem was their inventory was very low. Employees were moving out items to make room for the next seasonal holiday, which would be Easter. There were a lot of empty spaces in the middle of the store. They were some Valentine's Day items but not a whole lot. I ended up finding some nice lemon scented bar soaps that were made in Italy. They smelled so good. I also found a cute Pusheen gel pen set. Both were a great price. There was a very long line at the checkout. It took about 10 minutes until I got to a register. The employee helping me at the checkout was very kind and courteous.

This is my first time to this Surplus store, let's see how it went:…read more The inside was modestly lit which works well for what they were trying to achieve. They were a great deal of selection's to choose from, so many l couldn't resist in getting a few of them. The value for your money was great, they even have a clearance section to choose from as well. The service was ok and friendly. I would come back for more great values. Nice place to shop.

We happened to drive by and catch the store advertising boots, and then found the overalls my bf…read morewas looking for by coincidence, and cheaper here too compared to BPS Awesome selection of work clothing! I didn't look too closely at women's clothing since we were here for my bf but there were a lot of options for men's work clothing, machinery aprons, shirts, jackets, boots in quality brands and he found the Carhartt overalls he wanted. Parking is a bit weird, we ended up turning in on the side street and parallel parking then walking over. People here were also super friendly but left you alone if you said you were fine. Guy at the register chatted with us about the weather and coffee and was overall pretty personable

I needed a small bag to fit an unusually sized laptop (13.5" x 10"). The sales lady showed me two…read moreoptions, one of which is perfect! And 100% Italian leather--nice! I tried two other luggage stores before this, with no success. Would definitely come back if needing additional bags. They have wallets, too.

I love how this brand really tries to find true craftsmen in the pursuit of bringing its customers…read moreproducts that immediately standout for its craftsmanship and quality. If you're looking for something that is novel, handmade, and unique; than this is the place to go. Otherwise you would probably have to travel to Italy and search for all these products yourself. Good thing they do it for you.