Everything was organized and the staff was pretty friendly. The line went quickly despite it being…read morecrowded on a weekday. Ended up buying a nice mousse by Ouidad for $12 but it retails for $24. The place is huge so I didn't have time to check the entire place out but it seemed like they had a lot of cute stuff especially in the home goods section. Would recommend

Deplorable customer service from PHEOBE S., the so-called coordinator, who is a disgrace to your…read morebrand. She decided to remove the price tag from a completely different blouse and replace the price tag on the blouse I had selected, claiming it was incorrectly priced. This wasn't just about the money--it was about the complete disrespect for the time and effort I spent searching for a good deal. As customers, we shop your store because your advertisements encourage us to look for great bargains. Changing the price tag at the register after a customer has already made their selection is misleading, unprofessional, and creates a very disappointing shopping experience. I expected much better customer service and integrity from your staff.

My wife Jenny and I used LL Travel to get her Vietnam visa after getting married and updating her…read morelast name. Julie helped us and seemed friendly and professional. She handled the passport renewal, took her photo, and told us she'd notify us when everything was ready. I picked up the passport when told it was ready, but Julie wasn't there. Another staff member handed it to me after making a copy, and we trusted that everything was complete. Jenny didn't find out until she was at the airport for a red‑eye flight that the visa was never placed in her passport. She was nearly denied boarding and had to apply for an emergency visa on the spot. It was incredibly stressful and cost us extra money due to their error. When she called Julie afterward, LL Travel refused to reimburse her and claimed they tried to contact her. We were never notified ahead of time that the visa was missing or needed to be picked up separately. Mistakes happen--but refusing to take responsibility is unacceptable. This was careless handling of important travel documents, and their response showed a lack of accountability. I would not trust LL Travel again. Proceed with caution.

My family has used this travel agency for years whenever we book travel to Asia. I've booked…read moreflights to Thailand, Viet Nam, Korea, Japan. My recent visit was to get a 5 year Visa for my upcoming Viet Nam trip. The whole thing took me less than 15 minutes. It was $70 each. They will call me back in 2 weeks to pick it up. They take cash, Venmo, and Zelle. Eva and Julie are both great and very helpful. Highly recommend for Visa services.

This is the Norstrom rack located in Pacific Common , just across from Target …read more It is nice to have the Norstrom rack so that we don't have to drive far to go to the San Jose store . This location has a lot of merchandise, organized and friendly staffs . They have 2-3 cashiers but the line moved slow because of many customers and the popularity . Now it is closer to Mother's Day and they have some pretty cotton tote bags for $15 and some perfume for $35 . A section with many Kate spade purses are on sale for 75 % off . I like to come early on the weekday morning so that I don't have to wait for a fitting room . All the merchandises are restore nicely in the morning. Enjoy my shopping at this Norstrom rack. It is very convenient for me to pick up my on line item here and do not need to drive to Palo Alto or west San Jose.

It's been awhile since I have been to this location. I found a pair of shoes, dress, and bra. All…read moreon clearance. Not bad of a deal. Store is clean. It wasn't too crowded this evening. Value is good and service is fine.

I'm actually sad to see SaksOff5th closing. I only used this store for returning items I purchased…read moreonline and I never had an issue with returns or the service people. Yes, the lines could be long and the staffing was sparse, but that's retail shopping these days, especially at a discount operation. As for their online operation, sometimes the wrong item/size is shipped or items were lost in transit, but their merchandise was top notch and the sale prices were excellent. Where else are we to go from here, Nordstrom Rack? :-( It was nice while it lasted.

I purchased a pair of pants, it was full of wrinkles. I returned the item to them. But the store…read moresent me back. When I call them back. They transferred my call to someone overseas. It's impossible to make any progress. I will not buy from them again. I guess that's why Saks off is closing the stores. Bad customer service will not go anywhere.

Shout out to Habi, our incredibly aweome cashier yesterday!…read more We had our cart overflowing with stuff and Habi was so nice and patient with our check out. I know they are all rushing as this is a very busy time of year, but he was gracious, friendly, professional and funny! Thank you Habi, we really appreciate you!

Totally unacceptable only 2 registers open. I have been in line on a random weekday for almost a…read morehour

Went to this store with some friends from work a month ago and had a pleasant experience…read more My daughter bought a couple of accessories. Again, the experience was pleasant and such a breeze. The lady who helped us is very kind. Place is organized and not overwhelming.

Bought a $65 bag and signed up for their rewards. I wanted to exchange it and unfortunately lost…read morethe receipt. When I went to the store, the Cashier says they can't take it back without a receipt, can't look it up by using the credit card I used nor cannot return it using the rewards I signed up for. On top of that, I can't even exchange it. Wow just wow. With all the technology in this day in age, Kipling can't afford to have a system that looks up purchases through their rewards system or credit card. Very very sad.