Exceptional experience. Exceptional service. Great selection. These guys have all your main luggage options- high end to entry level. We bought three suitcases (Briggs & Riley) and we are not disappointed. In fact, we went back to ask some advice on a warranty issue (from airline-inflicted damage), only to be so pleased, we bought another suitcase. They deliver on their promises. They work hard to ensure a good experience. I am sending my friends and family to Departures in Valley Fair. read more

Went in this evening to pick up 3 small items I need for a trip next week. Presented them to the sales associate and was told that the first two had been priced too low. I said, "well... the law says you have to honor your price." Fine. It wasn't a big difference. Then she told me that the third item was also priced incorrectly. I repeated, nicely, "But the law says...." She told me, "I don't know if I can do that." Started arguing with me -- told me the manufacturer doesn't discount their stuff, "it's a family business!" etc. -- and I just kept repeating, "But the law." I wasn't angry or even snippy. She got increasingly wound up. Then she called her manager. By the end of the call, she was apologizing to him or her, and sold the item at the priced marked. Then she accused me of making a habit of going to stores to cheat them! "I bet you've done this before! I bet you do this kind of thing on purpose! This is just a family business!" I just waited quietly for my receipt while she continued telling me, loud enough for everyone else to hear, what a horrible person I am, implying that I'm some kind of bad person and thief. Here's my message for the store: don't blame me for your mistakes. That law exists for a reason. It's to protect customers from a business deliberately writing "$9.99" on the price tag and then telling you, "oh, it's really $19.99!" I get that mistakes are made, but you are responsible for them, not me. My family also ran a business (for decades), and this particular pricing scam was common in the industry. If we made a pricing mistake, we ate it, without saying a word to the customer. There's a new 2024 California law that forces all businesses (especially hotels, car rentals) to display the full price, including junk fees. This law applies to ALL businesses and it's proof that the problem continues. I'll shop at Stern's from now on. The guy who runs that store really knows his stuff -- and he's also really nice. read more

Thanks to fellow yelpers, I found out where the former Noble Luggage store relocated to from the Great Mall. I (finally) made it in yesterday, where I encountered the wonderful Christina! She was patient, answering all of my questions and allaying my concerns around buying new luggage after many years. She is also a great multi-tasker, effortlessly giving 1:1 attention to the many other walk-in customers as well as even taking a phone call. The store is bright, happy and has a great range of luggage and travel products from various makers. The way she explained it to me, the high-end luggage is to the immediate left when you come in (Briggs & Riley and Tumi were prominently featured). The mid-range brands (Delsey, Samsonite, Bric's) were on the right and reduced-price items were in the rear. I really appreciated how there was absolutely zero pressure to make a purchase. As a woman of color, I also am always cognizant of store personnel treatment - happy to say that I was not followed around, stalked or otherwise asked fake-nicely umpteen times if I "need anything." The interaction with Christina was genuine. As a bonus, I even enjoyed the Native American flute music playing in the background - it was very soothing. In the end, after much deliberation, I purchased a new set of soft-sided Briggs & Riley luggage. Even though it is more than I have ever paid, I have done years of research and finally decided to switch to this brand because I am the type who holds on to my things for a very long time (I am a HUGE proponent of "price-per-wear/use") and they have a lifetime warranty (which, sadly, is becoming less and less common). As a bonus, they even had the color I wanted (gorgeous navy with chrome accents). Finally, Christina even made it easy to get my luggage (though it was my fault that I misunderstood the pickup location) by wheeling it through the mall and down to the ground level where she loaded it into my car. I highly recommend a visit here, especially if you are looking for something that is sold out online and/or otherwise hard to come by. read more

Great shop, great inventory good prices! We need to support our local stores!! it's my pleasure read more

Excellent customer service and lots of patience with me as I selected carry on luggage. It is important for you to have the right piece of luggage for carry on, United, Delta, American and Southwest all have different requirements . Always remember 9" X 14" x 22", select your luggage within these requirements and may your luggage fit the airlines space requirements. Some of the luggage they sale: Samsonite, Vitronix, Sherppa, Rimowa, Riley, etc. The first associate I worked with was Ajju (store manager), very patient and he presented 6 to 8 different sizes to look at. I purchased one carry-on luggage but when I went home it measured larger than the broken handle unit I had and measured the same I use for Europe travel. I called him up that night and asked him if I could return it for a smaller one. He said "Yes". Next day I met with Abhi and he helped me select one carry-on to my liking. I was impressed with his patience and his knowledge too. Let me tell you that Noble Luggage provides great customer service and they have a nice selection to choose from. HIghly recommend these guys at Noble Luggage at the Great Mall. read more

Departures - Luggage Near Me - Santa Clara, California

Excellent business in valley fair mall. I had an emergency call from my spouse and couldn't complete the purchase but would have bought if I had even an extra minute. Clear advice and no hard sells. Highly recommended. read more

I purchased three Briggs & Riley International carry on suitcases during the Memorial's Day weekend. The purchase was made over the telephone and received the receipt via email. The store did not have the navy blue color in stock so Ajju placed the order for the three suitcases on May 26, 2020, and I received them on May 30, 2020. Ajju is very professional and provided excellent customer service. I got a good price on the Briggs & Riley suitcases and received great service from Ajju and Noble Luggage store. read more

Highly recommend. Christina is incredibly knowledgeable and personable. The selection is good, from Briggs & Riley to Samsonite. Prices are comparable to anywhere including online. They even have airline seats and overhead compartments to get a feel for what it's like to actually maneuver in a plane with your new carryon. Don't buy online, buy from here. read more

This store in Valley Fair is well stocked and plenty to choose from. The staff is super knowledgeable and helpful. We selected a large Samsonite for a Christmas present. I highly recommend. read more

Great selection of products, great service! Had a problem with something we had purchased. It was handled without question and was taken care of immediately with the replacement of the item. read more

Just bought the Briggs & Riley international expandable spinner bag that I had been looking at online for a while. Walked in and was warmly greeted. I really appreciated the customer service as the gentleman working today wasn't the pushy salesman type, that I've experienced at other mall luggage stores. He simply explained to me all of the features, allowed me to see all the details that I wanted to look at, and explained the price point to me (B&R lifetime warranty, etc., etc.). Long story short I walked out of there with a new suitcase and a happy man. Highly recommend shopping here! read more

Departures - Luggage Near Me - Santa Clara, California

Based on their recommendation to my explicit needs I bought a luggage that broke under less than a year. I brought it back as part of warranty and they promised a fixed back to be sent to my house within 7-10 days. After over a month I reached out to them again asking what's going on and it took them 5 days to get the fixing company to call me and say they will send a new bag at unknown amount of time. I told them I have a flight coming so they did a very ugly fix and sent it back to the store instead to my house. When I came to pick it up the guy in the store Abhi (or something like that) found the entire situation amusing rather ten serious, was very rude and as through my entire experience with them unprofessional. There are other places giving great prices- avoid this store. read more

Had a great experience today buying luggage. I found Ajju extremely helpful and personable. I explained my requirements to him and he picked out an ideal Briggs & Riley suitcase for my use case, then demonstrated its features. Impressed with the quality of the bag so far and can't wait to take it on many adventures. Highly recommend this store! read more

Great place to get luggage they are very friendly have plenty of items in stock bought my Briggs and Riley bag and they did the monogram for free. read more

Great selection of name brand luggage, fannypacks, and backpacks. Personally, I come in for the Briggs and Riley collection bc of their high quality and lifetime guarantee. Totally appreciate the no pressure but always helpful insight from Ajju (owner), whether it be a directly at me, or listening in to him answering the other customer's questions. read more

Ajju knows his luggage!! I didn't realize the intricacies of picking a traveling bag, but Ajju took his time and helped me explore variouss pieces of luggage. He showed me details of the luggage that helped me make a decision on the best pieces for me. Thank you Ajju, I will recommend this store to all my friends looking for luggage in the Bay Area. read more

I travel quite a bit and have used almost all the brand names one can think of. I was not really satisfied with anything i had used in the past. But my traveling experience changed when i first walked in Noble Luggage exactly a year ago. The staff introduced me to this Sherrpa Luggage and its been working like a charm to my family. Today Im here once again getting the updated version of the very same luggage i got last time but this time it is for my mom and she's loving it. The staff here know whats right for you and will suggest you the very luggage suitable for you. They have all different brands like Sherrpa, Rimowa, Briggs&Riley, Brics, Samsonite, Delsey anything related to travel gear you name it they have it, and if they dont have it you dont need it. xD read more

I stopped into this store to gather info for an upcoming trip back east. The salesman, maybe 40, was extremely helpful. He showed me several bags I should consider and why some were better than others. I had no idea there was so much to consider or what I should expect to pay! I bought three bags (Delsey) and several accessory items and saved a lot of money and a great deal of time!What I was previously agonizing over was made easy and enjoyable by that salesman at Departures. read more

I bought a nice suitcase with cute Micky mouse design here. And Ajju is very nice and friendly to introduce many models to assist us finding a right one. It's wonderful experience here and we will be sure to come back here and also introduce to our friends to come! read more

One of the best luggage & bag stores in the Bay Area. They carry most major brands like Briggs & Riley, Samsonite, Rimowa, Victorinox, Sherppa, Timbuk2 & more. The owner Ajju is one of the nicest guys ever. He was really very patient with me as I took about 2 hours to finally decide on a carry on cabin bag & a backpack, both Briggs & Riley. My friend also needed his bag repaired &' they handled it very professionally. His assistant Abhi is also a cool guy. They both have great in depth product knowledge too. Great store.. will recommend my friends & family to Noble luggage for sure. read more

This is a great place to buy luggage, beats out Samsonite x10. Mainly for their customer service and for the selection they have. The store was nicely visualized. YELP! read more

Very nice and NOBLE. Highly recommend. Lots of options and good brands. They live up to their name.

A great store with a wide selection at good prices - and to top it off, helpful, courteous staff willing to go the extra mile to have satisfied customers. And isn't that what business is all about? That's what I love about small businesses - everyone leaves a winner - a far cry from the big block, just give us your money mentality. Well worth the drive from Pacifica. I recommend this store highly - take the drive, see for yourself - you won't be disappointed. :) read more

Hi guys, I purchased a cost friendly victorinox backback and it turned out to be very durable and spacious. I would highly recommend noble luggage for purchasing check in bags and travel luggages..!! Amazing customer service and display of items. Great place. read more

They have a lot of good suitcases on discount. Impressive variety, doesn't cater to one brand.

We've been a long time customer, Ana we like their luggage's we recommend his stores prices are affordable. And three owner is easy to talk with regards his products . read more

I could get nice Rimowa Topaz here. Clerk was very kind and guided me about which model I should select. read more

Came here to buy a carry-on I could use for business travel. The staff was very helpful in helping me compare different brands and items of luggage, until I finally picked one with the design and features that I wanted. Prices were very competitive as well! read more

The service is excellent. Raju (spelling?) was extremely knowledgeable and attentive. With his help I was able to pick the right carry on luggage that I needed. The selection is quite impressive so I had many options to choose from. I would go there again. read more

They were very helpful and even when they didn't have the luggage I needed in stock, they ordered it for me and delivered it to my home. I especially thank Mr. Ajju for everything involving my purchase. read more

Exactly same item is 50% more expensive compare to Best Buy without any discount, and the guy didn't mention their no refund policy; only a small print on the receipt (after you paid). Think again before you buy anything. read more

I recommend this place highly. I came in to purchase a special luggage,specially designed for pro makeup artist. I was in luck that noble luggage had it in stock. It was a xmas gift for my girlfriend. The owners are super friendly and helpful that they even wrapped the gift for me. If I ever need to replace my luggages, sure enough I'm definitely coming back to this shop. Thank you very much. read more

Had the greatest experience on finding the right luggage for vacation. Ajju, the person who helped us, was very knowledgeable and helpful. Highly recommend this place! Don't be afraid to ask for help! read more

It was a nice store with brand name luggage and helpful staff for the good shopping experience as all my questions about the luggage quality was answered in very detail . I recommend this little to all my friends to shop there for regular trips and luggage needs read more

Through the rush of the holiday shopping, I passed by a luggage store without looking at the name of this store . I stepped in and saw the bag that my teen nephew would like. While paying for the item, I got a suspicious feeling about the item i just bought, Before I even sign the receipt, I said u know what? I like to return it. He said you cant because you just bought it. I asked why? He show is little itsy bitsy sign NoRefund. I feel with such policy, they should have verbally informed customers that they dont issue refund before ringing it up. Having a little white paper 4×5 inch white paper note on the counter along with other junks is not enough. I will never return to this store. read more

I bought five Samsonite luggages from here and they are all gorgeous with very competitive prices. The staff were patient and helpful. The deal was good also. I asked them whether they can deliver to my house and they said yes. The luggages were packed perfectly with one white dust-proof cover and plastic cover. They also offer ten years warranty for Samsonite. The boss is edgy at business since I saw they accept Alipay and Wechat pay. I would definitely recommend to my friends. read more

I've used yelp for about 5 years and have never written anything on it so I thought it would be al good idea to start giving back. First when I walked by Noble Luggage I really didn't think it was anything special. Looks like a small luggage place that has nothing special but a few things her and there. I was really expecting the prices to be super high compared to other luggage stores b/c the store was really nothing special, but on the contrary. Not only were there prices a bit lower then the competitors they were willing to work with me if I took it home. I had my heart set on Tumi, Rimowa and possibly samsonite. Luckily there was a Samsonite store just 5 places down in the mall. I went in there and the lady didn't know half of the questions I asked. It was frustrating so I went to Noble Luggage and she explained everything that Samsonite didn't even on there own product. After all that, I knew I was dealing with someone that understood luggage and felt very comfortable buying from them. read more

Very knowledgeable staff. I am a frequent traveler to the Bay Area and bought 4 suitcases there over the years. All were perfectly fitted to my needs thanks to their counseling. Recently 1 Rimowa suitcases broke. Handle stuck. I brought it in with only 3 days before flying back home. They got it fixed for me within 2 days. Outstanding service. read more

Great selection at good prices. I was looking for a work and travel backpack and found a very nice Timbuk2. Owner was helpful and patient even though I stepped in while they were about to close. read more

I bought one large Samsonite from Noble Luggage and was very pleased with both the product and the customer service. I needed another one just like that as I was travelling for work longer and needed two suitcases. I never hesitated to look elsewhere but Noble Luggage bought another suitcase just like the first one. Unfortunately, the wheel broke at the airport. But Noble Luggage and Samsonite honored their guarantee and fixed it no hassle. All I had to pay for shipping. If you need luggage, please consider coming to Noble Luggage. They have good products, great service. They deserve our business. read more