We received excellent start up & initial maintenance services from this company after putting in…read moreour new pool. Kevin came out & was SO helpful & informative! He provided great customer service with his pleasant demeanor & professionalism. He gave lots of instruction, useful recommendations, & did some problem solving. We appreciated how accessible he made himself to communicate with & all the knowledge he shared.

Recently a tree fell in my yard and destroyed all my pool equipment, I selected M&M Pool…read moreConstruction, a local company in Carmichael, to do the replacement. Mike, the owner, was extremely knowledgeable. Before beginning the new installation, he took the time to identify for me all the old and unmarked water and electrical lines in the area. if there was a. better way to do something, he discussed it with me. And, when he and his worker came with the new equipment, they had it all installed in a day. The end result is so much better than what was there before. Lights, slide, jets, all work great. Best of all, I can now operate the pump, heater, timers, etc, from my phone and the app is so easy to understand. I would highly recommend this company to anyone in need of pool construction, repair or routine service. I feel my pool is in very good hands!

I manage my own pool monthly but when my filter stopped working I needed professional help. When I…read morecalled RMG, Daniel answered right away. He fit me into his schedule that day and there was no charge for him to take a look at what might be wrong. During his visit he was able to test a few things and a small tweak had things working again. RGM will be the first place I call if/when I need any help with my pool. Give them a shot!!

Daniel has been very helpful in solving my pool problems. I plan to continue to work with him for…read moremy pool needs.

I've had a great experience with this pool service. They are extremely responsive--any time I've…read morehad a question or concern, they get back to me quickly and take care of it right away. It's clear they take pride in their work and really care about their customers. Their approach is also very reasonable. They don't try to upsell unnecessary services and are upfront and honest about what actually needs to be done. Pricing is fair, especially considering the quality and reliability of the service. Overall, dependable, professional, and easy to work with. I'd definitely recommend them to anyone looking for a trustworthy pool service. Taz V.

Immediate response, showed up on time, fixed the problem and charged a fair price. Also great…read morecommunication.

Needed a new pool company as Crown Pool was doing a terrible job. Found Provident Pools through…read moreYelp, and so glad I did. David is amazing! He turned our green pool to clear in about a week. He also went multiple days in a row to get the pool to a good color to be swimmable. David is great at communicating and always gave me updates on our pool's progress which was greatly appreciated, especially since my previous pool person kept me in the dark. If you're looking for a new pool company I would choose Provident as they do an excellent job!

Provident Pools has been a "breath of fresh air" when it comes to pool services. Reliable,…read moreconscientious, responsive to communications and very competitively priced. Jeep Roemer Davis, CA

The owner of the company Brian is not somebody who I would do business with. I have a rental unit…read morethat he did an amazing job cleaning up the pool for. When he came, the services were top-notch, however, services aside his communication was extremely poor. Any other servicer I've ever used has called me prior to their arrival or has called me whenever the gate is locked and they do not have access. Unfortunately, he only let me know of this issue one or two times before he stopped altogether and left my pool to sit for four weeks with zero communication that he couldn't get in. I understand it's frustrating for him, but I never received a timeframe of when he would be coming other than Wednesday and Thursday and in citrus Heights, where I live, you can't leave your gate unlocked for two straight days. It's simply not safe. The biggest blow of it all was I paid for the month of February and got zero service(because he never told me the gate was locked) . I initially wasn't even distraught until he had said he would show up this Wednesday/Thursday and service my pool a last time before parting ways and then ghosted me and never showed up.

I typically care for my own pool pending my schedule. The last few weeks I've had trouble with…read moreblack algae on the sides. Spoke to Chris the owner and he came by right away. Gave me some tips and even offered to follow up and help tomorrow when he's finished with his route Such a relief to find one that knows what he's doing. So many pool guys just dump a half gallon in the pool,empty the baskets and are here only 5 minutes or less...not RPS. Thank you Chris

My ex use to clean my pool and we were together 9 years that when he left I thought I knew what to…read moredo. I had no idea! I got my pool milky but not clear. I then had to hire a pool company to clean my then black pool. They drained it, acid washed it the whole 9 yards and refilled it and I hired them to come for the weekly service. Unfortunately they stopped doing business but they did have Heat Wave Pool Service take over. Allan does a phenomenal job! He has been taking care of my pool about 6 months now. He comes weekly and my pool is still blue! I have recently covered my pool (so leaves don't fall in since it's winter) and Allan still comes and cleans and does the service. Allan even showed my son where we need to drain if our pool overflows during the winter when it rains - I never knew we could do that! Thank you for all that you do! I highly recommend Allan and Heat Wave Pool Service. Allan is very thorough and knows what he is doing.

I hired this company because I saw that they were servicing my neighbor's pool. My current pool guy…read morehad been going up in price higher and higher so I thought I would get an estimate from my neighbor's pool guy to see if I could catch a break on price. So I spoke with the guy and he passed my message to the owner Allan and Allan came by and gave me a significantly lower estimate than my current service. So I gave my current service a 1 month notice and then Heat Wave started. Within 2 months my pool started to turn green and was gradually collecting debris that was not being removed. Now granted I do have a high maintenance pool which he saw and we discussed in its entirety when he came for the estimate. He saw the shrubbery around it and we discussed what happens in the winter with storms and I thought I was all set! He never told me he didn't have a vacuum in which how could you service a pool like mine without one?? He started the service in October of 2018 and by the end of November my pool was green. Then the complaints started from their end first and they wanted me to go out and empty skimmer baskets. My pool was green and there was dibris EVERYWHERE! What good would it do if I went to empty skimmer baskets and they have no vacuum and my pool is full of DEBRIS?! So I made my first call to Allan about the pool being green and his service guy leaving my pool pump in service mode (which made it run 24/7 directly attacking my electric bill) and he began to raise his voice to me and tell me that my pool was a nightmare as if he had never seen it! He then calmed down and started to address the issues and stated they would spend additional time on it in December and that I would have to pay an addition $35 which I did. My pool was filthy all winter including the spa. They never even got debris out of the spa! The storms were happening so I delayed starting my calls to new pool services until February. I then bit the dust and tried to get my old pool man back who was a master with my pool but unfortunately for me he had left my area but told me he would keep an eye out for me. Fast forward to March of 2019, I had started to look for a new service but Allan tells me they have purchased a vacuum and would be able to handle my pool as well as a few others they were having trouble with better now. Throughout the month of March there was 0 improvement to my pool conditions and ironically he calls me to quit on April 3rd. Of course, I am blown away by this because he stated he had bought the vacuum and that my pool conditions would change. He then stated that they would get it in good condition over the next couple of weeks but it would cost me an additional fee of something like $250!! We hung up and I frantically tried to reach out to the companies I had been playing phone tag with and one answered the phone!! I then called Allan back within 30 minutes of them basically quitting or me having to cough up $250 and agreed to part ways and he agreed to a full refund for the month of April which I had already paid for. So the new guy came out on April 5th and made my pool look like it did before I hired Heat Wave in less than 2 hours!!!! I couldn't believe my eyes! I hired him on the spot! So the month of May goes by and I am ecstatic with my new pool service but there is no refund check from Alan so I give him a text to inquire about my refund. He immediately agrees to put the check in the mail. So the check arrives in the amount of half for the month of April. So I text him to remind him that we concluded our business on April 3rd along with a copy of my canceled check to the new pool service showing the date of April 5th in which I had paid them and told him we had dissolved our business on April 3rd without them ever servicing my pool in April and they had been paid in full. He responded on text that they had serviced the pool for 2 weeks in April! Really? What would they have done? My pool was sparkling clean for the first time in months!!! So of course now I call him and he briefly states "I remember we serviced the pool in April for 2 weeks so you only get half of the refund and have a nice day" and then he hung up on me! I called once more and was promptly delivered to voicemail. This is my experience with Heat Wave Pool Service and Allan Frosh. Usually the moral of a story is that you get what you pay for but in this case--I didn't even get that! And in addition I got ripped off! I am just so happy that I have a great pool service today. Photos are included.

Responded quickly, came next day to do a full assessment of the pool free of charge, provided a…read morequote and spent time reviewing all his findings which was helpful and educational. Very friendly, great communication, professional and knowledgeable. Looking forward to working with this vendor.

Had my SPA totally cleaned and chemicals added in the same day that I requested service. Great…read morejob!!!

We have been a customer of Hammerhead Pools since our pool was installed in 2021. Working with…read moreMike & Chandler has been great. We worked with Mike during the construction portion, then transferred over to Chandler for all service issues. Our Salt Chlorinator started to malfunction just outside of our warranty. Chandler scheduled a service call the same week and was able to talk with the manufacturer to have our salt chlorinator replaced fairly quickly once the part was available. Any service issues or questions that come up, Chandler is quick to respond. Chandler also follow ups after the service was completed to verify the work was completed and is working properly.

I have been with Hammerhead for many years and cannot say enough about their exceptional customer…read moreservice and knowledgeable staff. I would especially like to praise Chandler on his work ethic and management expertise and Charlie for his weekly maintenance. Top notch !