I called because the city of Eugene informed me that a permit (from before I bought the house) was…read moreexpiring and would put me at risk of fines. Jacquie answered my inquiry quickly and was very helpful in getting me a prompt appointment that worked with my schedule. Cody came out and pointed out what the permit was requiring and followed up with the inspector to confirm. The next day Jacquie called to schedule another appointment to complete the work the following week. Cody took care of the issue (adding a backwater valve to the drainage piping and replacing some PVC with proper T&P piping) and followed up with the inspector, getting the work approved within a day. And he even came in under his initial quote! I really appreciate the prompt response and excellent work. I highly recommend them and will be reaching out with any future plumbing needs.

Shaw and their team are AMAZING! In my line of work I work with them almost daily and they never…read morefail to communicate, be timely, and be fair. They are a great service I would recommend. Call for all your plumbing needs!

Had a great experience with him!! Needed a day of quick fix and he knew exactly what to do and we…read moredidn't feel overcharged. Very friendly and confident in what he does, in the best way. Not cocky just he knows his stuff.

Plummer was running a little late but called and let me know earlier jobs took longer than…read moreexpected, so good communication. Plummer was friendly and knowledgeable We had a problem turning water on after new water heater installed. Plummer came back to fix it right away (we should have checked it before he left but he should have too). Work was reasonably priced and bid was accurat.

HIGHLY RECOMMEND Oregon Custom Plumbing. The owners/workers are amazing people, They are honest…read moreand hard working, if they say the can do the work they will do it and do it right their work is nothing less then the best...... if you call them and it's a job they can do you won't be disappointed........

From the owner: Oregon Custom Plumbing brings over 65 years of combined plumbing experience to homeowners and…read morebuilders, proudly serving all of Lane County and the surrounding areas--including Fall Creek, Eugene, Springfield, Cottage Grove, Junction City, and Veneta. As a women-owned and family-operated business, we take immense pride in delivering standard-setting residential and light commercial plumbing solutions backed by honest communication, professional accountability, and a dedicated warranty program. Fully licensed, bonded, and insured, our expert team specializes in fast, reliable water heater installation and replacement, custom remodel plumbing for kitchens and bathrooms, and comprehensive new construction plumbing from rough-in to top-out. Contact Oregon Custom Plumbing today to schedule your free estimate and experience the difference that true, local expertise makes for your home.

Recently purchased a home, and the previous home owner, did not have switchplates or covers and…read moremany of the outlets were dated. I decided to do a full re-do of all outlets and switches. They were very fast and efficient. Requested a quote, got a very quick response. Chris went over all of the details thoroughly. I wanted to proceed with the work asap because I have a lot of things I am juggling at the moment. They were able to get everything done next day. From what I understand in speaking to a few other companies, their pricing was on the higher side, but for me, "time is money", so it was worth it. I really appreciated the ease of communication, and follow through.

As the Past President of the American Society of Interior Designers, ASID Northern CA, with over 25…read moreyears of experience as a professional interior designer, and a college professor who teaches interior design, I can honestly say this is THE most unprofessional business I have EVER dealt with. They failed to pull permits, dropped my brand new high end whirlpool and broke it, burned my walls and my floor, did not center fixtures properly, reversed hot and cold, and a number of other things that were highly unprofessional. I would NOT recommend this company to ANYONE. The absolute WORST experience!!!!!!!

Jim came to my rescue on a Sunday morning... he's very friendly and fixed my pipes with a smile on…read morehis face!!!! I would definitely recommend him to everyone I know!!!

Our water stopped flowing at our house, so we called several local Florence establishments and…read morecouldn't get help. We called this company by mistake, since it came up with a search of Florence plumbers. They offered to send someone out right away to fix the problem. My husband had done some troubleshooting, and when he discussed it with Tanner, he was impressed that Tanner had a good understanding of what he had done, asked some good questions, and proposed a solution. Tanner was amazing. He went above and beyond to resolve our issues, including diving into the lake to pull the pump out. I can't say enough good things about Tanner, and he will be our first call the next time we have a problem. He specializes in heat pumps, if I remember correctly, and really did an amazing job. Also, he found that the place where the wiring from the house goes down to the lake, into a junction box, and then from there is wired into the pump line that goes from that junction box and into the lake. Those wires, where they were joined, were black and fried, which was done by a well-respected Florence company. The sleeve they used to join the wiring, rather than using a wire nut, did not protect the wiring. I had called this same Florence company when we initially had the problem. We needed a specific controller, and the lady who answered the phone said she didn't know if they had the controller and didn't know how to look for it. She also said they didn't sell parts. We were just trying to confirm who could help us and who couldn't, as far as having the part. She sounded like she was on drugs and every conversation with her was frustrating. Thank God for Tanner!

Brandon was timely, affordable, efficient , and clearly very experienced. He was able to handle a…read morevariety of small and large issues. I originally called him about a drain clean out, which turned out to be an emergency and had to be done separately by a plumber, as well as some porch repair. He worked well without supervision, kept in touch via phone and text and the finished product looks great.

Was on time, checked out old water heater and because of upper element shorting out said it was…read morealso leaking in several areas. Replaced it did great job replacing and hooking it up. Very helpful and friendly.

I called Action Drain recently and was really impressed with how easy everything was. They got me…read morescheduled quickly, showed up when they said they would, and were super friendly the whole time. The technician worked fast, explained what was going on without trying to upsell anything, and cleaned up before leaving. Overall it was just a smooth, hassle-free experience and I'd definitely use them again.

The technician came at noon reporting that his truck was burglarized the night before and he didn't…read morehave tools. I got a ladder, screwdriver and hammer and removed three downspouts myself He power jetted two drains which he couldn't clear and just ran my hose down the third drain reporting that it wasn't clogged. For this I had to write a $250 check, and when I gently complained about paying so much for no results, I wad told that operating the power jet drain unclogger was expensive After he left I discovered the third drain WAS clogged. He left dirt backsplatter on me white garage door, driveway and garage wall after he pulled the jet out of the drain while under power. I had to give him a couple towels to clean his upper body When he left I had to clean up and replace the downspouts myself. I wouldn't recommend this company to my worst enemy. Who shows up to a job without tools??? Ever heard if stopping by the hardware store??? I am a single 72 year old female- lucky I had tools and could do part of the job and put my storm system back in order

Total rip off. I had no choice because I'm out of state. Renter told me he was there for 45 min…read more Total and charged me $725.00 to replace valve and 3 ft of pvc pipe.

Quick Response. Quick scheduling. Got ithe job done in a timely manner. Fair price. Excellent…read morework! We will definitely be using him as our go-to Plumber from now on! Excellent service!