Very professional and kind! Very thorough and explained the cost upfront. Very knowledgeable as well. We had a clogged toilet and Alec had it unclogged in 10 minutes. I highly recommend Alec to do the job for you! read more

Outrageous! This company charged me $450.00 to check my tankless hot water tank!!! This is totally unacceptable because the parts are very inexpensive and the process of cleaning a removable filter does not require plumbing expertise. This is nothing more that price gouging and corporate misbehavior. I am 75 years old and this sets my budget back for months! Shame on you Pacific Plumbing of Eugene. read more

Great customer service and even though they made a service call (time, gas, etc) there was no charge as the issue was not plumbing. Scheduling was easy and when they had free time they offered me an earlier appointment. read more

Jim came to my rescue on a Sunday morning... he's very friendly and fixed my pipes with a smile on his face!!!! I would definitely recommend him to everyone I know!!! read more

Needed a new water heater which they replaced quickly and at a reasonable cost. I'm happy with the customer service and the quality of the product read more

Our water stopped flowing at our house, so we called several local Florence establishments and couldn't get help. We called this company by mistake, since it came up with a search of Florence plumbers. They offered to send someone out right away to fix the problem. My husband had done some troubleshooting, and when he discussed it with Tanner, he was impressed that Tanner had a good understanding of what he had done, asked some good questions, and proposed a solution. Tanner was amazing. He went above and beyond to resolve our issues, including diving into the lake to pull the pump out. I can't say enough good things about Tanner, and he will be our first call the next time we have a problem. He specializes in heat pumps, if I remember correctly, and really did an amazing job. Also, he found that the place where the wiring from the house goes down to the lake, into a junction box, and then from there is wired into the pump line that goes from that junction box and into the lake. Those wires, where they were joined, were black and fried, which was done by a well-respected Florence company. The sleeve they used to join the wiring, rather than using a wire nut, did not protect the wiring. I had called this same Florence company when we initially had the problem. We needed a specific controller, and the lady who answered the phone said she didn't know if they had the controller and didn't know how to look for it. She also said they didn't sell parts. We were just trying to confirm who could help us and who couldn't, as far as having the part. She sounded like she was on drugs and every conversation with her was frustrating. Thank God for Tanner! read more

Hunter arrived when he said, was knowledgeable, professional. Actually saved us money. Our Gas Hot Water Heater stopped working, and he found the problem and I have hot water again. read more

Called to get on schedule for non-emergent issue and had appointment offered the very next day. Arrived on time, very friendly and knowledgeable. My plumbing problem didn't end up being as extensive as had originally thought. Brandon's professional diagnostics was right on. Took care of the problem in less than an hour. Highly Recommend! read more

Requested a few services in one visit... 1. Recalk two toilets 2. Replace a drain stopper that had broken 3. Replace a faucet in a bathroom. All jobs done quickly, well, and by a very nice person, (Dustin). I have used PPR for several years now to fix all plumbing needs in my home. I have never been sorry for calling them. I will continue using PPR for all my plumbing needs. The people are always happy, clean, decent people, I am happy to have in my home. Can't say enough good about them. They are not the cheapest plumbers in town, but I have never had to call them back for a failed job. They appear to be licensed, and insured as of the date of this review. read more

I have used PPR twice now. They are kind, prompt, professional and are tidy while they work. Great service! Thank you!

Ricki came out from PPR to service my hot water heater. He was very professional and polite. Explained my options. He got to work quickly and efficiently finished the job and then explained everything. I would definitely call PPR again. Thank you, Ricki! read more

Five stars! We had a plumbing emergency (major leak) and they were the only plumber to return our call (despite calling g several plumbers during the work week) AND they came over the Memorial Day weekend. Rickie was very professional and great to work with. We won't hesitate to call them in the future. -Kate and Todd read more

I received excellent and very prompt service from Pacific Plumbing. Mitchel and Christian did an amazing job replacing my leaky water heater. They came out the same day and did the job for a reasonable price. I recommend them very highly. read more

Chad is a very nice and professional plumber. I recommend him for any drain cleaning needs.

I called PPR on a Monday and Joe arrived promptly at time expected. Needed a couple sink drain traps installed. He got right to it, wasted no time, and finished the job very quickly. Couldn't ask for better or more professional service. read more

Oct.27,2023 Dustin arrived within the time line set up by the office. He asked about the toilet issue we are having. He began removing the toilet, cleaned the floor and replaced the wax ring. reinstalled the toilet and test flushed it several times, recaulked the base all within an hour. Dustin is very respectful of our home and professional in his work ethic. I would recommend him for all your plumbing needs Mike Gilyeat read more

There is little worse than a clogged sewer line backing up your toilet and your shower. I called these folks based on their other ratings, but it still felt like a pig in a poke, so my fingers were crossed. From the first contact, everything went well. From an end of the day call, I got a next-day 12-2pm call window. Yay!! Then, the day off, they called to say they could come early if I wanted - oh yes, please!!! Here before 11, clean, kind, and professional, the job was done before 11 am - and that included time spent answering my many questions and satisfying my curiosity. I'm always afraid of unexpected costs, but the final price was EXCEEDINGLY reasonable and right within what the suggested it might cost (actually, it was at the very bottom). Considering it started with such a f--ing filthy disaster, I've decided to label this a fortuitous catastrophe; it was a great resolution to a dreadful circumstance. HIGHLY recommend!!! Thanks! read more

Pacific Plumbing answered their phone promptly, gave me a clear explanation of hourly rate and likely total cost, got someone out for a non-emergency faucet repair in two days, AND fixed the problem for cheaper than anticipated. read more

We needed plumbing for our salon so they came out to take a look. Took them all but 10 minutes and they left. After about a week I called because I hadn't heard anything. Called and called. Finally got a hold of someone that sounded like they just woke up and didn't seem interested in what I had to say. Hung up and hasn't called me back. This company is unreliable. Don't waste your time or energy. read more

I had a water heater that suddenly started leaking and needed replacement ASAP. After calling around to many plumbers/installers who couldn't give me a solid time or estimate of price, I finally got a hold of Pacific. They were able to get someone out the next morning and gave clear info on when, how long it should take, and how much it would cost. They were on time, did the work faster than I expected and the price was right on the nose. Also, super nice folks answering the phones and the installer (Ricki) was professional and friendly. Great experience all around. Highly recommend. read more

Needed my water main shutoff valve replaced. The guy showed up right on time. Super friendly. Did great, fast work. While he had the water off I was fixing a hot water pressure issue for the kitchen sink. He gave me the replacement line I needed for that repair. Very honest and professional plumber that actually likes the company he works for. A+++++ read more

Disappointed that I paid to have Pacific Plumbing & Rooter, Inc come to my home to snake my cleanout to unclog my sewer pipes that had backed up into my yard. I explained to them before they came that from previous experience I learned that it is about 60ft to the main city sewer line thinking that this would be helpful for them to know and what equipment would be necessary to do a complete and thorough cleaning of the pipes. The fellow came bye the house and was done in less than 20 mins. Long story short, the fellow said the snake went in the clean out and down the pipe about 10ft and found the clog and he retrieved a wad of what he claimed was baby wipes, but he didn't attempt to show anyone the wad he described, and didn't care when he was told that no one in the house used baby wipes and knew better if they did not to flush them. So, since the pipes emptied after removing the wad, he ran water (my water) from the house through the pipe for a few minutes and it didn't back up so he just called it good. He explained on the paperwork that because he found "baby wipes" as causing the clog he could not guaranty his work if it clogged again. As I suspected, it continued to drain for three days and then has now backed up again. He did not snake it the entire 60ft I knew it needed to clear and clean out properly to the city sewer lines. When I called to tell their office about it, they said that they would have someone come back out to clean it again but, because their previous work could not be guaranteed they would have to charge me again to do it. I declined and will look for and pay a more competent professional company to do the work that this outfit wanted and tried to get paid twice to likely not complete again due to an excuse about another clog they find they can't guarantee?? I do NOT recommend Pacific Plumbing and Router! read more

So grateful for Rob, his partner and team! They always go above and beyond the call of duty and make sure we are 100% satisfied. They are so kind and wonderful to work with. The best plumbing business in Eugene for sure! read more

We had a clogged kitchen drain and once the plumber snaked it out it was worse than before. Only at out home for 20 minutes and charged for an hour. Worst service we have ever had for a plumber!!!! read more

I have been using PPR for 5 years and am very satisfied with their high quality service. They have done large and small jobs expertly. Ricky did some work recently. He is professional, skilled and is very good about communicating and explaining things clearly. Very good customer service from all staff. I highly recommend this company. read more

Joe the plumber is the man. He belly-crawled through our muddy previously-flooded crawlspace, sleuthed-out the leak (which was under the foundation) and quickly dug a hole and replaced the pipe. He worked fast and had a great attitude while doing some not-so-fun repairs. I'll be calling Pacific again if I need a plumber. read more

Pacific Plumbing and Rooter - It's a messy job. Luckily, my dog is a good supervisor. - Plumbing Near Me - Eugene, Oregon

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Dustin is fantastic. Good, clean work, and done as fast as is reasonable. Highly recommended.

This company is the best plumbing company yet! They are on call 24/7 so theirs always help. They are knowledgeable about their work and they are hard workers. Fast at communicating and helping with what ever needs for your plumbing and drains. highly recommended them! read more

I had a water leak from the pressure regulator to the main line, and man..Dustin didn't disappoint. He quoted 1.5hr and did it alot faster, made more recommendations that didnt feel lile an upsell, seemed like he genuinely wanted the repair to have longevity, so we changed the valve connection to city approved one, the last one was crappy, then he also added a new pressure valve aswell. Over all with emergency service spent well below budget.. if your in need of a great plumber, stop wasting your time work with Petersen, also if you can get Dustin. read more

UPDATE -- Today was the 3rd time we've used this company. Cody and Tyler were GREAT! Very Efficient. I'm watchful of expenses, and don't like being overcharged. So, I really appreciated how efficiently and effectively these two worked. Thank You Cody! Thank You Tyler! Pacific Plumbing is fortunate to have You on their team! ~Sunny :) read more

I have a vacation rental in Eugene. While on vacation in Hawaii, my tenants called to say that they had no hot water and had limited time to be home before attending a function. Needless to say, it was a Sunday. I called Pacific strictly based on their reviews and the fact that they were open 24hrs a day. I left a message with their receptionist and heard back within 10 min. I explained my issue and the gentleman I spoke with "Travis".. was kind, professional and reassured me that he would do his best to get there asap before my tenants needed to leave. He did exactly that! Arrived quickly, fixed the problem and it was a remarkably reasonable fee. He also left his info with my guests in case they had any further difficulty. I was impressed and ever so thankful...as were the tenants. A perfect example of excellent customer service! Thank you! read more

The guy who came to our house did a great job for 1/3 the price of another plumber I got a quote from. So impressed with his knowledge and work. I had multiple things I was asking about. Replace pressure control valve, replace water heater, solve issues of getting water to the sink faster than a few minutes. Supply enough water to fill a jacuzzi tub without running out of water. He had solutions for every one of them. I highly recommend. Like I said I got a quote from another company that was 3x the cost for replacing the pressure control valve. He showed up. Did the work. It made a huge difference. Very satisfied read more

No one ever wants to contact a plumber, especially when the problem exists in the toilet and has backed up in to the shower and the tub and the other toilet. WTF is happening? So first you try all the DIY methods, nothing works ... and it appears to be getting worse so you swallow your pride and call a plumber. The first one puts you thru the great phone tree divide, you finally end up with an answering machine - HELLO, this isn't a service you schedule weeks out if you know what I mean. So, I Google plumbers; up pops Pacific Plumbing & Rooter, they had great reviews and I'm kinda desperate if you know what I mean!! I call thinking I'm going to get another phone tree that leads me to an answering machine, but no - an extremely friendly & professional woman answers - I muster up the courage to tell her what's going on & that I'm emotionally scared just having to call ... she's very reassuring, telling me I'm not the first & I most certainly won't be the last. Well, she puts me on hold and comes back and says that Rian should be able to be here between 45 minutes to an hour. I'm dumbfounded and at a loss for words as I honestly thought it would be tomorrow at the earliest. Rian shows up about 45 minutes later, such a nice young man; I suddenly don't feel like such an idiot as I guess it's been happening a lot since Covid hit. He's so kind, I honestly got over my embarrassment and realized, yes - we all poop and sometimes that poop gets backed up. Thankfully, most of what he does is outside and all of the sudden I hear the most glorious sound of water flowing down the drain ... hallelujah, the drain pipes are draining again!! He goes the extra mile & makes sure everything is working correctly and in the process rinses away all the disgust that had been floating in my tub & shower basin. He shares some great tips on how to keep things flowing properly ... USE THAT HOT WATER!! Bottom line (yes, I see that) is, if you need a plumber that will answer the phone when you call, not make you feel worse than you already do, will respond faster than the speed of light, treat you with kindness, do a superior job and not charge you more than an arm & a leg, call them!! I've had to call a plumber once or twice over the years, never for a toilet clog issue, but I can assure you - I will never call anyone else after working with Pacific Plumbing & Rooter. I'm just so impressed with their response time, knowledge, professionalism and kindness. Thank you so much for taking away my troubles for the day! read more

I received an almost immediate reply when I asked for a quote through Yelp even though it was after hours. They had a plumber out first thing in the morning to fix a clogged toilet we had. Fast, affordable, and very professional. I would definitely recommend! Check 'em out! read more

After my favorite plumber retired I started to ask around for a good, honest plumber in Eugene. I had a couple of bad experiences before I tried Pacific Plumbing. I now have my new favorite plumber. I don't need a plumber often, but when I do, I really need one right away. Today I just had a simple kitchen drain clog, and PPR were great start to finish. They answered the phone kindly and were able to get me on the schedule this afternoon. I was immediately impressed with the plumber they sent, Rian Kadrmas. Rian called 15 minutes in advance, told me he was on his way, and arrived an the nose 15 minutes later. He came to the door with tools in hand. His equipment was clean and well maintained and he lifted the rooter over my carpet so as not to scuff. He was very professional and had the clog solved very quickly. He ran the sink to clear debris, and cleaned up beautifully. Absolutely no mess left behind. I feel very good about Pacific Plumbing as represented by the person scheduling calls and by Rian the plumber. My impression is that this is a professional, trustworthy and effective outfit. Highly recommend. read more

Five-stars to Cody from Pacific Plumbing & Repair. He was prompt, friendly, courteous, professional and did a perfect job! He did a great job cleaning up after the job was complete also. Very competitive pricing too. I highly recommend Pacific Plumbing & Repair. Thank you! read more

Entering a holiday weekend and pacific responded quickly and fixed a seperate drain that was slow which saved me a trip charge later. The person they sent was fast, clean and very professional. I've used others in the past but they are now my first call. read more

I will use this plumber again, because the service was good, the price was right, the job done quickly. I have no complaints. I had an electric hot water heater replaced, and this was the lowest bid of four. read more

Had a late nite -discovered serious water leak continuously dripping in lower room of serious storage. First plumbers called were either non-responsive --if they answered at all, it was like "see you sometime in the morning"; alt. just declaring their HUGE off hours charges !! Then got and followed the referral to Pacific Plumbing, called and got a VERY responsive answering service that quickly dispatched the plumber 'on call' --Cody-- who arrived from across town double quick, as quick diagnosed the problem and solved it. SO keep their name & number for remarkably good quick and efficient service SO good just happy to pay the truly reasonable late nite call out charge. read more

I called at 9:30am. They had the guy here by 10:30 the same day. Super nice guy. Very friendly and knowledgeable. He did a great job clearing the main line. This will be my plumber of choice and recommendation to all from now on. Thank you!!!! read more