I never write reviews but this company and Dale the repair man was exceptional to work with!!! Our…read morecommercial stove was a real challenge to repair and Dale stepped up to fix its multiple issues. Kudos to you Dale.

Integrity appliance has no integrity!…read more A service all in December. I prepaid for a part and soon after it was told it was unavailable. I called on numerous occasions and the responses were ; 1, We owe you a refund we will tell dale, 2; dale is on vacation 3, Dale is back 'will remind him'. 4, Oh Mr K. "mailed check myself on Wednesday ( three months ago). I never received check and definitely did not cash one. I made numerous calls afterwards with no answer or return calls. My last attempt to contact the company I made them aware I am a disabled veteran and still received no response. Business owner h should be as honest as she is good with excuses. Tom S. Is very accurate I experienced similar treatment. To all my fellow veterans beware of this company. P.S. they have a Florida office with a different name ( surprise) all over a $104.00

Highly recommend Cupo Appliance Repair. Joe was responsive, professional and was able to convert…read moreour gas dryer to propane quickly.

Hosed by Sears Repair Service twice this week on a clothes dryer repair--arrival time changed…read morethroughout the day only to be cancelled and told to reschedule by an AI Bot. Day 2 mid afternoon rolled around (no Sears update)--came across Cupo Appliance Repair's number on-line. Called to see if I could establish a back-up plan. Immediately was connected to a human being (Joe) who was not only knowledgeable in what likely was the issue with our dryer, but had the parts on hand (OMG, right?), was able to provide an estimate of costs, and said you will have a working dryer by the end of the day (insert the sound of angels singing). We then scheduled service for 4 p.m. Called Joe back to confirm Sears cancelled again and shortly Joe was on his way to our home. Dryer was fixed in no time flat, he even helped us with a cabinet door. Joe is courteous, professional, knowledgeable, had the dryer up and running quickly, offered service at a reasonable price, and I highly recommend contacting him when you are in need of an appliance repair. I did not see all the 5-star reviews until later and I can say I believe they were all well earned and well deserved. Thank you, Joe!

Elliot had been our repairman since we got our blue star range about 16 years ago…read more When he comes to our house we are always uplifted by his gentle and kind ways. He is incredibly knowledgeable, patient and assuring. He has never let us down. I'm writing this review because here we are the day before Thanksgiving with an emergency and he took the time to talk my husband through the problem! Who would do that? Elliot!

Horrible. I paid over $300 for a visit that started with Elliot yelling at me because, for some…read morereason, he couldn't see the number on the large tree at the end of my driveway, and had trouble finding my house. He then had trouble getting indoors, as he is very, very overweight, and had to sit down while examining my kitchen range. He kept admonishing me to "Praise God" for everything, and screamed at the news on my tv, telling me that the Pope "knew nothing about the Bible," and that he, Elliot, was "not descended from apes." I told him I was not religious and didn't care, so he decided to yell at me, instead, because I couldn't see over the range to view what he was pointing at (I'm very short). He then switched to watching videos on his phone, while waiting for a price on what he felt would be the necessary parts. To shorten a long story, the price was high, and I simply didn't want Elliot back in my home, so I paid him for the visit and bought a new range.

Had a washer waste pump needing replacement. they came on the day I needed and did the job is just…read moreover an hour.

Mike and his son arrived on the time they promised. They solved the broken belt of my washing…read moremachine in record time. Mike charged me pretty much what he quoted when we scheduled the job. He is a man Of few words, but a magician with a toolbox!

They are so amazing that I can't get in touch. That's the problem. I called another company and the…read moreguy came and it was a disaster

Great operation Great service…read more Great people Tamas and crew are great!!!! Thanks Not sure how often we need to clean units

We have been Michael's customers for 40 years. Paid for a new range three weeks ago that we were…read moretold was in stock. At this point we have still been unable to even get a tentative date to install despite multiple phone calls to multiple people. Internal communications at Michael's appear to be nonexistent.

I have been Michael's Appliance customers for many years, And have Made many appliance purchases,…read moreand have major concerns with Michael's Appliance. Recent purchase was Canceled "electric Range" for One being delivered damage. waiting and waiting for weeks without a working Range , with being told, it's now on the truck from Brooklyn warehouse. Now our washer is making a noise calling for service. Now they have added a layer to service, that you need to call the insurance company with 20 questions, And insurance with call to schedule appointment. still waiting.....

No communication!! Appt. was narrowed down for between 2-5pm and all done well in advance have you…read more Day comes. I called at 4:15 asking why no one has called to say they'd soon be on their way, the lady on the other end is like, yea, so? I ask, well, don't you know where he's at now and when he may be on his way so I have an idea, it is 4:15 and 5pm isn't far off. She acts all annoyed, mumbles he's in Paramus. I'm saying yea, ok so?? When is he coming here and this is BS how no one ever called to let me know squat. Her name is Tanya, by the way, when seeing these Yelp reviews and I did so while I was speaking to her, so I tell her about these negative reviews and she hangs up on me. Bam. Now, I'm fuming and call to complain and reschedule an appt. (this is a 3rd time now) with mfr. Frigidaire to use another repair company. THEN- At 6pm, some guy rolls up to my house, unexpectedly, to fix my stove apparently, and I'm like, WTF? SO, I ADVISE, STAY AWAY! They suck, plain and simple. Rude and in la la land.

American Home Appliance Service Company has three big customer service problems based on my…read moreexperience today. I was calling today to find out what time (today) the service tech would be showing up for refrigerator warranty service. I had been told when I scheduled the service call that it would be between "8am and 4pm", and that I would receive a call in the morning to narrow down the arrival. I never got that call and that prompted my contact to AHP. 1. The call management system doesn't work. I was queued as #10 and waited until I got to #2, then was somehow bounced back to #3. Finally. my turn came up. Then I was disconnected. Then it happened again. This was like a bad science fiction film 2. The service call scheduling doesn't work. When I finally DID get thru to someone, they had me scheduled for FRIDAY, not today (Tuesday). 3. The customer service that ISN'T: when I protested that I was scheduled for TODAY, the customer service scheduler actually had the audacity to summarily HANG UP ON ME (of course with no apology). KitchenAid and PC Richards should take note of this. I would think that management at American Home Appliance should also. These three examples above could provide some direction for improvement. I have to wonder whether KitchenAid, PC Richards or American Home Appliance ever noted the reviews on YELP and YellowPages. AHP is not the only show in town, and with "glowing reviews" like those on YELP and YellowPages-- and this one added to those-- they will soon enough be on thin ice with their service contract.