Been here twice to get a tire replaced. They are efficient as well friendly, kind and attentive.read more

I am very surprised and impressed at the level of service at M and R. You can't tell from the…read moreoutside, but this place is legit. Al and his team are caring and quick. Great service! I needed two tires for my BMW, and they were able to get a hold of them within hours and call me to get them changed out. I had to call a lot of other major tire shops and no one had the pirellis in stock. I highly recommend M and R. Would come back again for sure

I called this place on a Wednesday afternoon/night as my tire kept losing air and I didn't know if…read moreit was because it had a hole in it or if it was the sensor that was the problem. Even though I called at 5 PM and they were busy, with only one tech left for the day, the guy offered to put air in my tire and to take a look at my car first thing in the morning. I went in right away and as soon as he saw my tire and how anxious I was about it, he made room to fix it. It was an incredibly anxious experience for me since I've never gotten a flat and I'm not very car savvy, but the tech made it incredibly seamless and reassured me that everything was going to be OK. He was able to patch my tire within 30 minutes . Even though I had called multiple other auto bodies in the area, the only one who was willing to take me in that late and do something about it was this place. They have gained a customer for life!

Marty was the only person I dealt with who actually took the time to look into my situation and…read moreprovide accurate information. My interactions with the front desk employee and George were the complete opposite. After my car was towed here because it broke down, Marty called to let me know they weren't able to perform the repairs and that I would need to have the vehicle towed elsewhere. Later, I called to let them know the tow truck was on its way and asked them to give the driver my keys. The front desk employee told me he couldn't release the keys because I had an outstanding balance and that they couldn't take payment over the phone. He then transferred me to George, who repeated the same information without taking the time to verify my account or address what I was explaining. I was told I needed to leave work immediately, come to the shop in person, pay the bill, and retrieve my keys before the tow truck could take the vehicle. I work in NYC, so this meant leaving work unexpectedly and paying for an expensive Uber. When I arrived, I discovered they had been looking at the wrong vehicle the entire time. Marty confirmed that I didn't owe anything and that there was never any reason for me to come in. I simply picked up my keys and left. Mistakes happen, but what made this experience so frustrating was the lack of communication and the refusal to verify basic information before insisting I interrupt my workday and spend money unnecessarily. As the manager, I would have expected George to verify the information before weighing in. Instead, I felt he spoke at me rather than with me, and his involvement only added to the frustration. If Marty hadn't taken the time to look into the situation, it would have been even more frustrating.

I got scammed here on Friday. DO NOT GO HERE PLEASE ! I will NEVER return. Eduardo and the Head…read moremechanic stole my money. They made up a lie to charge me for something that wasn't wrong with my car. DO NOT GO HERE, SAVE YOURSELF PLEASE ! They steal money from poor people.

I called to get quoted for service and the gentleman I spoke to was very nice and professional. I…read morearrived and everyone was so willing to help they were able to complete the job very quickly and were reasonable with the price. I would definitely recommend people to get their tire services with them.

Bad experience. Don't recommend this place, I stopped by to ask for help, HELP because my tire was…read morevery low and needed to be checked and you know what they said? Sorry we can give free air, I was like: wtf??? Charge me if you want but please help me, and he told me again that que can give free air. The manager there is very rude and disrespectful.

I highly recommend Jim's. They provide excellent service and the prices are reasonable.read more

Excellent customer service! They were honest with the…read moreservice my car needed...no surprise charges when I arrived to pick up car. My permanent go to now, for all my cars needs

Found this place on Tire Rack and has been my go to since then. Pam and Lester are really nice,…read morehonest and knowledgeable. Very reasonable prices and flexible with scheduling. Highly recommend!

Let's get straight to the point!!! I live in Easton, PA boarder line of NJ APPROX. 48 MIN.Drive to…read morework at EWR airport. I know about this particular "Pep boys" in Roselle, NJ because my wife and I used to live in Elizabeth NJ. NOW!!! My wife and I had some business to take care of in Elizabeth, NJ; So I made an appointment for that particular "Pep Boys" at 711 E 1st Ave, Roswell, NJ 07203. First, I called and spoke with someone early that morning at approximately, 10:17 am on the morning of 12/18/2025 to make an appointment. I explained that I had already purchased the parts to make the necessary repairs on my vehicle. I was told by a male employee of that particular "Pep Boys" that I was good to come in for the engine mount replacements. I asked for an estimate first because my particular vehicle has 3 mounts. So I asked for a general price for service because, again I had already obtained the parts. The "Pep Boys" employee gave me an estimate which was too high to have all three mounts done so, I asked what was the estimated price for labor to have two mounts done he stated $375 along with the estimated time the job would take which was approximately 2.5 hrs. I call back before I get there because I'm running late. I spoke with a female employee and explained the situation as far as, me already having the parts attempting to save money. My wife and I drop the car off come to find out the woman I was speaking to on the phone was the manager at that particular "Pep boys" so she's telling me the gentleman that I had spoken with earlier was not there. I explained to the female manager the price her employee quoted to me on the phone. She proceded to quote a whole different price to me which was extremely higher than the labor cost previously given to me. So I stated just change the main motor mount then. "PLEASE" The time was approximately 1:30 pm, could've be 2 pm. She calls me to the work area at about 3:30 pm possibly 3:45 pm to tell me that I would have to leave my car there because her/"Pep Boys" mechanic couldn't get the bolts off because the vehicle was an older vehicle so instead of notifying me the customer of the problem though I'm sitting right there in the waiting area mind you; she also had my cell number. I'm assuming her being the manager approved the mechanic to go ahead and burn the bolts of with a welding torch. The problem she/"Pep Boys" created though was parts of the bolts were now stuck and she's telling me they would have to drill new holes into my cars engine mount brackets and by the way didn't know what size bolts would fit. I'm like OKAY! You all have four hours left on your work schedule. I have a 13 year old daughter at home alone in PA, my wife has medical issues not to mention we weren't planning on having to stay out for the night so I also didn't have my blood pressure medication or cholesterol pills. Now!, as far as not knowing the size of the bolts to replace. I would assume if you type in the Year, Make and model of the car the specs. For the vehicle should come up! THANK GOD! I had just gotten paid even though I had to use some of our holiday funds for a Lyft and hotel for me and my wife for the night OOOCUH but she was cold and shaking out while we waited for the Lyft not to mention though I was worried about my 13 yr old being at home alone. If you are a parent especially a mother you can imagine what she was going through psychologically. I also had another issue to be worried about like GOD FORBID!!! My vehicle is broken into or if anything is missing out of our car whose going to be held responsible for it! In conclusion, I would respectfully advise corporate to advise their managers to be more transparent other than basically saying SHIT! Happens and even though "Pep Boys" caused the issues there's nothing we can do to help you in this unexpected situation and we won't charge you for the (BOLTS).

I had a slow leak in my tire and needed a repair. My first instinct was to go somewhere else…read morebecause getting into Pep Boys can be a bit tricky. But I remembered having a good experience there before, so I decided to take the longer route and come in from Bloomfield Avenue, even though it meant driving through Montclair. I'm really glad I did. From the moment I walked in, the customer service was excellent. The waiting area was clean, bright, and comfortable. There was a slight tire smell, as expected, but nothing overwhelming. I did not have an appointment. I explained that my tire was low and suspected a nail. I was told the wait would be about 45 minutes, so I settled in. To my surprise, within about 15 minutes, I was told my car was next, and just 10 minutes later, the repair was done. It turned out to be a nail, which they quickly and efficiently fixed. The best part--there was no charge. That level of honesty and customer care is rare. I left a tip for the service team and went on my way, extremely satisfied. I'm very glad I chose to go out of my way to return. This is what great customer service looks like.

Finding a good, honest, and reliable mechanic is the Holy Grail for any car owner. Derrick…read moresucceeded where two other mechanics across town had failed. Not only was the diagnosis absolutely correct, but it was explained in a way that actually made sense without talking down to me. Derrick and his team have been my mechanics since I moved to West Orange in 2018, and at this point I trust them completely with my cars. They're straight shooters. If something can wait, they'll tell you. If something needs attention now, they'll show you why. No pressure, no mystery charges, no unnecessary parts swapping. From a technical standpoint, their diagnostics have been consistently spot-on. They don't just throw parts at a problem hoping something sticks; they take the time to trace the root cause, whether it's electrical, drivetrain, or something more subtle that other shops miss. The work is done right the first time, and I've never had to come back for the same issue. Pricing is fair, turnaround times are realistic, and communication is excellent. They treat you like a long-term customer, not a one-time invoice. Shops like this are rare, and if you're looking for a place you can stick with for years, this is it. I recommend them without hesitation.

We were just arriving to the area from PA to visit family when suddenly we had an issue arise. We…read morewere told to go to Prospect Auto bc they were great to work with. My sister called them ahead of time to let them know we would be heading over just to have them take a look at the car. Greg and his team were extremely knowledgeable and helpful. It's so nice to know there is a reputable place near my sister when we go to visit just in case. I would highly recommend them.

I used to trust them, but that changed after I took my daughter's car in for a simple issue that…read moreshould have been an easy fix. When I picked it up, I was told I needed $2,500 worth of other repairs, many of which I'm now questioning. I wasn't confident in their assessment, especially since the original issue they were supposed to fix wasn't actually resolved, and the problem resurfaced shortly after. Then I brought my own car in for new tires, and now three out of the four tire sensors are malfunctioning, which was never an issue before. I've had enough. I've dealt with the manager most of the time, and it's a shame because I used to trust them and spent a lot of money there. It's hard enough to find a reliable mechanic these days, but after this experience, I'm done.

I had come here before with my pick up truck. Billy is very nice. He sets the example of how…read morecustomer service should be. This is why I continue to go there whenever I have an issue with my tires.