Everything went well , Doug and his people know their shit . I tell them what's going on with my…read morepool and they tell me the right chemicals to add and it works every time

Called Doug Allred about my new pool heat pump spraying water. He recommended it contact my…read morewarranty contact and report my claim. The warranty company said it would review my warranty in the next few business days. Doug contacted me and said he would swing by after work and check out my problem. Doug showed up as promised and found the problem, fixed it and left. I asked how much I owe him. He said he installed the heat pump and didn't want us to go without pool circulating the next several days. No charge. That's customer service. He backs his installations even though it was a manufacturer defect.

Hiring Litchfield Park Pool Service LLC has been an expensive and damaging mistake…read more On July 4, our salt cell failed catastrophically, flooding our backyard. We later confirmed this was caused by their technician overtightening the fittings during a prior service. He even texted us a photo of the giant rusted channel lock pliers he had accidentally left in our yard, which is the exact tool he had been using on the salt cell. That tool should never be used on delicate plastic fittings and explains why both sealing rings eventually cracked. On July 7, just three days later, our main pump began making loud noises. They quoted me $3,027.77 to replace the pump, while another reputable company quoted $2,369 for the exact same job. Shortly after this, we began noticing that every time we swam, our children's eyes burned so badly they couldn't keep them open. I told the company about it three separate times. Each time they said it was "fixed," and each time the kids swam again their eyes burned so severely we had to use wet paper towels and keep them in a dark room. The fourth time, they decided to blame the pump. They had changed the settings themselves to run at 60% or below, and then claimed the eye burning was because of that. But that explanation made no sense. The burning had started before the pump ever made a sound. That was when I began digging into the water chemistry myself. I spent hours reviewing the service reports they email after each visit and realized our chlorine levels had been dangerously high since the end of May, long before the pump noise began. Despite this, the company continued to blame the pump for the eye burning. Even Mike, one of their managers, admitted at one point that they should have been able to bring the chlorine down to a safe level regardless of the pump issue. When I confronted them, the dishonesty became obvious. Mike himself tested our pool and said it was 10 PPM, acknowledged it had been that way for weeks, and told me no one should be in the pool. On the very next service visit, they emailed me claiming it had dropped to 7.5. I immediately took a sample to Leslie's Pools, where their machine read 25 PPM. To remove any doubt, I had my teenage daughter take the exact same sample to Litchfield Park Pool Service's own store. They told her it was 10. Three different numbers for the exact same water: 7.5, 10, and 25. I walked in with all three reports in hand. When I asked Mike to explain, he had no answers, offered no apology, and simply shrugged. Today they emailed me the following, effectively suspending service until we authorize a pump repair: "On July 7, 2025, We reported to you that your pool motor was making Loud Noises. We have reset your Motor RPM to 50%, per your request. This motor RPM is not enough to keep up with the demand and usage of your pool. This has caused inconsistencies in our pool care which prohibits us from working under our standards. Litchfield Park Pools would be happy to start up your pool service once repairs have been made." I did not request that change. When I pushed for answers, I was told Mike is "in the process" of buying the company while the current owner is on a two-month vacation, not returning calls. I left a message for the owner with no response. Mike had previously said he would discuss a refund, but when I called, an employee named Jack said he couldn't comment and admitted he was canceling our service because Mike told him to. Their official email claimed suspension was due to "equipment not working," but Jack said the real reason was that we were unhappy with their management. When I asked him to put that in writing, he refused. Even after all of this, they continue to send me invoices, including charges for August and the first two weeks of September, despite our pool being chemically imbalanced since May and the company having been formally trespassed from our property. Since hiring this company, nearly every major mechanical component of our pool has failed: the waterfall pump stopped working, the heater broke, the salt cell was damaged, the filter was replaced, and now the main pump needs replacement. This company has been deceptive, inconsistent, and negligent. They ignored unsafe chlorine levels, damaged equipment by using the wrong tools, attempted to upsell repairs at inflated prices, gave contradictory excuses, and continue to bill for services never properly provided. We are disputing payments, filing a BBB complaint, and considering small claims court. I strongly caution anyone against hiring Litchfield Park Pool Service LLC. In their BBB response they made several statements that are not accurate, including claims that discounts were offered and that equipment problems pre-dated their service. No discounts were ever offered. The equipment failures occurred while under their care. I am noting this here so the same misinformation is not repeated on other review platforms.

The one star is from my conversation with there service tech bad mouthing the light supplier and…read morethe manager indicating the lights don't come with the manufacturer 3 year warranty from EPoolSupply. The install was done and is functioning, but because of the above they are a supply/service company I will never use again. I recommend EPoolSupply if you want fair pricing. My experience is specifically with the Spectrum 360 multicolor lights and the staff was EXCEPTIONALLY professional and the prices are over $100 cheaper on each light. I did ask for a discount from Litchfield and was given $50 off each light, but at the time I checked EPoolSupply was still over $60 cheaper. Another lesson learned. Do your diligence before you schedule an ins

if could give a 0 start I would . Yesterday we decided to give Ty and company (Rip Curl) a try,…read moresome dude decide to come and break our major pump system by opening a valve that had pressure and that led to a major water leak all this was captured on a ring camera , when he realized what he did he shut the water off put couple of chlorine tablets in a skimer and then left. This Morning we noticed a huge puddle of water, so we decided call the owner TY he automatically denied his worker action and said i will fix if you pay for the part and labor. Why should I when his company made the damage. So do yourself a favor DO NOT HIRE THIS COMPANY FOR ANYTHING

I HIGHLY recommend Rip Curl over any other pool repair and service company!!…read moreThey are superior in knowledge and service! Good people! They know their stuff and won't waste your time. I would not use any other company other than Rip curl because in my past experiences, Rip Curl is waaaay better! Very professional!

Michael was great. From my first phone call he was helpful and spoke to me like he genuinely cared,…read morenot just about getting the sale. On site things went just as well. Friendly and helpful. Got the job done just as promised and made sure I knew what he was doing and why it needed done. I will be keeping his info for my future needs.

I wish I could more than 5 stars, met Michael from the website; had a good conversation prior to…read morehim visiting the residence. Everything he recommended, was right on. His timeliness for getting it done, he absolutely nailed it. A true professional with his knowledge and work. I don't want to make this a long drawn out review but I thanked Michael enough for saving the pool in the hottest time of the year. If anyone has any questions or concerns, I would be more than happy to answer them. Bill Goodyear AZ Home residence Mississauga, Canada

Outstanding Service - Truly Crystal Clear Results! I can't…read moresay enough good things about Crystal Clear Pool Service and our pool tech Kevin-From the moment we reached out, Kevin was professional, responsive, and incredibly knowledgeable. He took the time to explain everything in detail and made sure we understood exactly what our pool needed. Not only does our pool look better than it ever has--truly crystal clear--but the level of care and consistency Kevin brings is unmatched. He's punctual, thorough, and clearly takes pride in his work. It's rare to find someone who treats your pool like it's their own, and that's exactly what Kevin does. If you're looking for reliable, high-quality pool service with someone you can trust, look no further than Crystal Clear Pool Service and Kevin.I recommend them 100%!

I recently moved to Arizona and I am a first time pool owner. Based on reviews, I went with Crystal…read moreClear Pool Service and I do not regret my decision. The staff is friendly, honest, professional and the prices cannot be beat! The team always shows up on time and I never feel pressure to upgrade to the hottest new thing, but always know it's available if I want to. I also can't get over the patience and knowledge of the team.. once in a while, I get froggy and try and fix something myself and blow it. They know exactly what I did by my vague description over the phone and are quick to come out and save the day. Definitely recommend!

I could not say enough about Bryan and this company. He was there when he said he was going to be…read more He was thorough and very knowledgeable and my pool is working very efficiently and is sparkling clean. He did some plumbing and fixed my backwash. He fixed my pump. Im nervous about people coming to my house and hes so nice and right away I knew I picked the right company. I highly recommend his company and have referred him to my friends.​

I needed the sand in my filter replaced and Bryan came out first to evaluate. Extremely…read moreknowledgeable and helpful. We scheduled a time to come out with Jen and his work and recommendations were much appreciated. This company is very through, communicative and well priced. I highly recommend them. Thank you for your great service!

Needed a new pool heater installed PRONTO! Frank Z. Came…read morethrough for us!!! What a guy! What a company!!!! Thanks ~ appreciate your service! Will call again!

We moved to AZ in 2017 and kept with this service as the previous owners had used them. Since…read morethat time he raised his rates, and we continue to use them, paying on a monthly basis. Earlier this year, we had an issue with the pool that needed repair and I asked Zach (Owners son and our pool tech) to have his dad call me for the repair -- never got a call. I ended up fixing myself. In July my wife traveled home and we noticed that the pool basket was missing. I had her check and sure enough the secondary basket next to the filter motor was packed with debris, never checked and could have easily overheated the filter motor. I called Zach and asked him what had happened, and he replied that the pool basket had broken previously and that he did not a replacement with him, so he called Frank - his dad was called and asked him to deliver one but he like before, never showed up. Today I get a call from Frank indicating that at the end of August they are terminating our service without any notice whatsoever. That he had other customers that were paying more thus he needed to make room for them. Not even a quote to see if we would pay him more. No advanced notice - no complaints prior - just cancelled our service knowing full well we are snowbirds and he would be putting us in a bind . I tried to reason with him explaining the past issues we had, which he turned a deaf ear. Bottom line - as Mr. Murphy said, this guy is unreliable. We did nothing but pay our bills timely as invoiced and we get this from him. Would never recommend anyone use this company. What a disappointment.

Consistent service and trustworthy. We have used New Living Pools for the past 7 years.read more

Quick responses and great service. Absolutely no issues. Chris will answer even on vacation.read more