We explained what the problem was with our washing machine before they came. The guy showed up and…read morelooked at it for 1 minute and immediately said the grinding and loud noise means the washing machine is done and would cost just as much to buy a new machine. So we paid $125 for someone to come and immediately say it's not worth fixing. I think they knew ahead of time it wasn't worth fixing but sent someone out anyway and took our money. Just didn't sit right with us. On another note the tech that came out was very nice and explained the situation. We just feel robbed.

Our LED board light went out in our fridge. Called and ordered a new one since we were still…read moregetting power to the plug. The new board did not work as well so we called Thomas Home Services. They were nice on the phone, stated they would charge us a tech call fee to come out and determine what the issue was which is understandable. They stated after they figure out what the problem is, they would apply the $125 service call to the bill if we moved forward with the repairs. After the service guy came out, which he was very nice and knowledgeable, he stated it was the 2 small switches in front and our transformer underneath. Stated it was $680 - $125 for everything. We agreed but they stated they had to order the parts and they would come back the following week around Tuesday. Tuesday came and we did not hear from them. I called them on Wednesday and they stated the parts came in and would have someone call me. Again, another day went by and no one called. I had to call back in where they told me they could not come out until Tuesday or Wednesday of the following week and would put us on the 1st stop at 8am. We scheduled for Tuesday. 8:20am came by and no word. I called and asked if someone was coming and the lady stated the service guy had to stop by the parts store to pickup the parts and then would head our way. The guy finally showed up at 8:45am. Mind you, I was advised the previous week by 2 people the parts were in and they already had them on hand. After the service guy installed the 2 switches which took about 10 -15 min, he started on the transformer. After we swapped out the transformer, he proceeded to advise us that it was not the transformer but most likely something with the internal wiring and they would have to pull the built in fridge out and start to tear things apart to find out where the break in the wire was bad. We did not want to spend the money on that. They ended up billing us $400 for 2 switches. I spoke to the manager and he stated they don't charge by the hour, just what the billing time states for the parts. I asked him for a breakdown of labor and parts and he stated they don't do invoices that way. I would assume it is THEIR way of covering all the labor they did on our fridge for something that did not need to be replaced which they misdiagnosed from the beginning. Now, here comes more horrible service: I looked under the fridge to see how things were put back as I had a bad feeling after what they did on the above. The service guy only put 1 screw back on to hold the cover plate. He did not put the other 2 screws on. After I took the cover plate off, the service guy did not put the transformer cover back on as well. He shoved it back under the fridge and put all the screws under the fridge laying on the ground. Every time you call this place, they asked you how they can put a smile on your face. What a joke. I would never use this company nor recommend them. They did not finish the job and wasted our time/money.

What a great guy! Dustin Phillips is knowledgeable and takes his time explaining what needs to be…read moredone to make effective repairs. His pricing is very reasonable and he is very dependable ! I highly recommend his company !

Quick response to our call, able to meet our needs at a fair price, and quality work done when it…read morewas promised. Dustin was a pleasure to work with.

I have now used Talbot on more than one occasion, and they are fantastic to work with. They take…read moregreat pride in doing their job, are professional and do a wonderful cleanup even on messy jobs. After I made my appointment, they told me when someone would be coming and even sent a picture of the plumber who was on his way so you could trust you were letting the right person in. I prefer to deal with local family-owned business where possible if they do a good job at a fair price. I would highly recommend Talbot Family Plumbing to fix any of your future plumbing needs. Once you use them you will be a repeat customer I'm pretty sure.

Getting ready to go on vacation, i noticed water on my living room Ceiling. I called Talbot…read morePlumbing, and they told me they had someone nearby and they would be to my home in 30min! The owner, Trevor Talbot arrived himself in less than 30minutes. Quickly troubleshot the issue to a leaking o'ring on my bathtub overflow. He was polit, professional and cost was super reasonable. Thank you so much for taking care of us so quickly!!

Kaylen came to our home and did a great job replacing our shower cartridge. He also carefully…read moreadjusted the plastic temperature limit stop on the shower valve so the water wouldn't get too hot and my daughter wouldn't accidentally get burned. He was very kind and took the time to clearly explain some other questions I had as well. I have been a Steadfast customer for about three years, and I have always been very satisfied with their service. I really appreciate Kaylen's professional and thoughtful service!

Called Spencer and made appointment for next day.10 minutes early, Matt arrived to do a couple of…read moreplumbing jobs for us. Serviced our instant hot water heater, replaced a leaky valve washer, and installed a new hand held shower head. Matt was a great guy, straight up, efficient and very amiable. He would be welcome here anytime! Price for work was appropriate, done quickly and clean. Could not have had better service! I highly recommend this company for your plumbing issues.

We had a problem with our hot water system, and our handyman couldn't figure it out so we called…read moreSecond Opinion. Charles came out and went through a quick diagnosis sequence, and found two problems that he could easily fix on the spot. There was no charge for this initial visit, but of course they are now the plumbers I will call when I need more extensive plumbing service. My experience with other plumbers has not been like this, so appreciate their approach to business

Same day service, but was not given an estimate prior and then had a bill twice as high as…read moreanticipated. For Less than 1 hour worth of labor & A $1100 bill later. No thanks. I'll look further.

If you're looking for a plumbing service, stop right here! This company is truly amazing…read more My water heater started leaking, and I didn't realize it until my fiancée noticed. By that point, we had no hot water. As a new homeowner who recently moved to Arizona, I immediately started worrying about the cost of repairs. After reading online reviews, I decided to give this company a call, and I'm so glad I did. They provided a free consultation, and Kaylan, the technician, was thorough and professional. He carefully assessed the significant water damage, explained everything clearly, and provided a fair and reasonable quote. He also recommended a restoration company because of the extent of the damage--and they deserve a five-star review as well! Francisco who did the installation was amazing as well. I chose to move forward with the repair that same day, and the entire process was seamless. They handled everything, including contacting the manufacturer regarding my water heater warranty and coordinating with the restoration company. Both services were completed promptly and professionally. I highly recommend this company. Their customer service was impeccable, and they made a stressful situation much easier to manage. Look no further--you won't be disappointed!

Justin is always courteous and skilled at his work. I asked for him by name from past experience…read more Person who scheduled our job was also very professional. Thank you Knock out plumbing!

Javier, the plumber, is very honest and detailed. He shows…read moreyou what is wrong and explains how to fix it. In fact, he will tell you what other things need to get done and give you an estimate if you ask for one. He gets the job done. His price on replacing two shower cartridges were reasonable. Javier, definitely knows what he is doing, is very experienced, and very nice.

What a waste of time. To the "hansen family" dispatcher i talked to, sent photos to and said "if…read moreyou this job isnt up your alley, do not waste my time." Hansen Family: Gotcha... continues to waste my time. Hired these guys to come look at leak coming thru vent, gave me no explanation. I sent them photos prior, asked them if they had 0 roofing experience to not accept this job. Low and behold has no roofing experience, told me my brand new 12 year warranty AC setup looks like a$$ & then asked for payment. To the hansen family dispatcher: Next time, just dont lie and be straightforward instead of worrying about bookings.

Called when the toilet stopped working properly. Anthony arrived in less than an hour,, was…read morefriendly and professional, . To make a long story short, it's working fine, as are the two formerly leaking showers I had him fix while he was here.

Donald did a good job at a reasonable price replacing an angle stop valve for the supply line for…read moremy toilet. It was a nightmare situation as a previous contractor broke it and left me abandoned and my main water supply wouldn't turn off so I could literally not sleep for 24 hours as I had to empty a bowl every 30 to 60 minutes (the supply valve is low so it would not accommodate anything larger underneath) or it would flood and ruin the new flooring that was just installed. It did ruin my face board that I had just had installed the day before. He kept blaming me saying by turning the giant nut I somehow ruined the pipe which I don't understand but I did everything to try and loosen the bolt and I found no special instructions or tool that specified one as a necessity to use on it in all my research or that I had done anything wrong, but it had been there for 30 years and was fused on tight and wouldn't budge even with two vise grips, and with the flooding happening I was desperate to get it removed so I thought that continuous commentary was strange. He also said I had to loosen that nut clockwise as if it were reversely threaded but was told the opposite multiple times in my research so again I'm very confused. If something had been critically missed I wish he would've at least told me. I didn't see how he removed it. He walked off with my channel locks which I informed him of immediately but luckily he changed his mind and returned them before I had to leave the next day after he first said he couldn't. I had been thru two days of hell from the previous contractor with 8 hours sleep over three nights. But he did the job and it took him no more than 15 to 20 minutes. There's a really big gash in my wall now where the valve is but I guess he had to do that to cut the pipe. I will have to find a wall cover plate or something to hide it.

Got the job done quickly and efficiently. Personable and professional. Upfront price and stuck to…read moreit. Well Done

We had no hot water and a leak in the garage on Christmas Eve. They were here in less than an hour…read more The guy who came was so kind, helpful and pleasant. He knew what he was doing and was so efficient. I can't say enough great things about the service we got. We would definitely use them again in a heartbeat. We would have been miserable over the holidays without their responsiveness. So grateful!

We had an excellent experience with American Plumbing & Rooter, and we couldn't be more satisfied…read morewith their service! Recently, one of the pipes connected to our water softener in the garage suddenly burst late at night, around 11:00 PM. A large amount of water sprayed everywhere and flooded the garage floor. We contacted two other plumbing companies we found online, but unfortunately, neither of them responded. Thankfully, we found American Plumbing & Rooter. When we called, Rich answered the phone right away and was incredibly helpful. He quickly scheduled an appointment for us, and a plumber arrived at 8:30 the next morning to replace the damaged water softener. We were very impressed with how efficient, friendly, and professional they were. The plumber was patient and took the time to explain why the pipe had burst and gave us very helpful recommendations to prevent similar problems in the future. Their follow-up service was also outstanding. A few days later, Sunday night, we were surprised to discover that we had no hot water. We texted Rich to ask what might have happened, and he responded very quickly. He explained that when the water softener pipe burst, the large amount of water spraying out may have extinguished the pilot light on the nearby water heater. He then patiently walked us through the steps to check it. Sure enough, the pilot light was out, exactly as he had explained. He also guided us step by step on how to relight it, and we were able to get our hot water back. We are extremely happy with the service we received from American Plumbing & Rooter. Their prompt response, professionalism, knowledge, and excellent follow-up service gave us great peace of mind. We highly recommend American Plumbing & Rooter. They are a reliable, trustworthy company that truly cares about their customers!

9/23/26 I have Kevin…read more(who is awesome) working on the other toilet today. As always, Rich and Kevin are top notch and I always feel cared for. Great prices and customer care.