My daughter ruined her bumper and needed it repaired quickly. Went to several shops who all quoted considerably more than the car is worth. I had previously used Azalea on my own Ford when they inexpensively buffed out some scratches I got on my hood. They replaced my daughter's bumper and even touched up the side scratched areas (she drove into a dumpster) so it's looking great again, at a fraction of the cost! They were timely, responsive and good at communication. Highly recommend for their quality service and value. Appreciate the great work on our vehicles' body damage. read more

Would give this place a negative 10 out of 10 if I could. The quality of work is garbage and they will deny responsibility of their work. This is my car not even a year after being painted by these clowns. Avoid at all costs or you'll be sorry for wasting your hard earned money. read more

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I love Azalea Auto Body. unfortunately there are so many idiots driving today have used them several times. They are fast to file with insurance, time of repair turn around is fast and beautiful work. Best work ethic and customer service in any business around tidewater. would highly recommend. extremely Satisfied Customer read more

Took a month to do simple repairs. Why am I responsible for my deductible 6 weeks after my claim. The at fault insurance co should cover it. I was prepared to pay with my credit card but they refused my payment. Demanding cash. They did shotty work on my car. I owe over $400/ month on a car that is now devalued. The bumper isnt even secured. My hood billows up and down on interstate. Now the owner is threatening to file grand larceny charges on me after they gave me my car and keys and refused my payment. I dont want to pay cash. I like a paper trail of all transactions. Only reason they wouldn't want my card is they are not planning on paying taxes or reporting my deductible payment. I'll never advise anyone to use them nor will I. I regret giving them any buisness at all. read more

ANSWER IS NO I have had doubts with this place since the day I had step in their property. They seemed like they were friendly and professional people. I don't know if it was my race or something but when I came their they look unapproachable. I also asked them a favor and asked them nicely that I wanted to keep my part for personal reasons, at the time they were shocked as to why but they said "okay we'll put it in the trunk." However, the day I came to pick up my car I called them and they said "You could've told me the day you dropped off the car, I would've been happy to give it to you but I already threw it away." It's not just that, the part that they installed is my front bumper. As I look at it, it seems fine until you look closer, the other side is lower and the other is higher. (it's not balance) There is also a part inside by the fender that protects the engine from getting splashed by water, that one is not installed properly and it makes noise and flaps. If you have options to go to other body shops please do so. Or at least do your research first. Fixing what was supposed to be 100% fixed is not a thing you want to do. read more

I would've given them no stars if I could they have no sense of time and have been supposedly waiting on a door for more than 3 weeks when I have been able to find doors for sale with three days shipping and have been refusing to give any information to the insurance on another car that should be totaled. I don't recommend them nor do I trust them they seem to be scammers and are probably posting fake reviews to incourage people to come to them even though they are completely different from how they are in person which is completely unprofessional and rude and show no remorse and only care about money and not who they are fixing on cars for. read more

These guys have been having been fixing my cars for 30 years. They're honest, and have always done excellent work. I also work for a local insurance office, and can say I've never heard one customer complaint! Support a local small business, and get your car repaired right. read more

The owner and manager, (Bill and Dennis) are very unprofessional. How a company treats their employees says a lot about the work they do and these two are not only rude to customers, but their staff as well. Dennis does not know how to talk to people and has no respect. When you need the owner, he is no where to be found, which may be a good thing since it's my understanding he doesn't even have auto body experience. Beyond that, they are racist and sexist! I wish I had listened to my friend and other reviews but I was trying to save a dollar. I would NOT recommend this place to ANYONE, but especially women and minorities! You will be over charged, quality will be low, treated like you don't matter as a customer, and if something is wrong, (as it probably will be since they never seem to get it right the first time), good luck trying to get THEM to fix it without being charged. True Example: Dennis sold a car to an older lady and when she accidentally locked they keys in the car and walked over to the shop for help, he wouldn't even help her! That's the standard level of service you receive at Azalea Auto Body. read more

Very rude,service was terrible, didn't fix my vehicle like they were suppose to. They only thing that was okay about this shop was the lady behind the desk she was very professional and really nice read more

My experience was good with Azalea Auto Body. Most of my transactions were with Dennis. He kept me informed on my situation, showed me what they were doing, and while things were being fixed let me get some items out of my vehicle (I was involved in a motor vehicle accident) They also offer a certificate as they are in the All State Good Hands Repair network honoring all work for the time of my ownership. Even after my vehicle was returned he was able to help me with some issues that I was having with the insurance company. Their work, communication, and professional demeanor was excellent. I would recommend them. read more

Outstanding Service! Required a replacement part that was no longer in production. The staff managed to find a replacement and install in less than 12 hours with very reasonable pricing. Staff was courteous, professional, and very knowledgeable. Highly Recommended! read more

I took my car here after an auto accident after filing a claim with Allstate. I had a wonderful experience. The staff was friendly and they were able to do a solid repair in a couple days while directly billing Allstate. Overall an excellent experience. read more

I feel like I went to a different shop compared to the other review. It was more like walking in the hall way and if you didn't move you would get ran over. The bald guy was really short with me. No one greatest me when I walked in they just walked by me. At least 3 people! I said hi and their response was You need something? The paint job was good but only 6 months old so only time will tell. The interior work was not good they cut corner to save on cost. It was a insurance claim and I wanted my car back to original not glued together and random screws everywhere. This made me unhappy with the work. They told me to come pick up the care and my lights did work! My wife and kids were in the vehicle at the time and I was following them luckily. Interior part were missing so I had to come back 3 times and when replacing it he broke it and got frustrated with me! Now he has to order another part and I don't want to even go back for it. If they only did the job right the first time! read more

Terrible shop... the guys there are very rude and customer satisfaction is not something they care about. They are grumpy old men who assume your stupid for calling and checking up on the work. My insurance agent called me and said the shop is gonna put my car back together so I could go pick it up and my car has been ready for a while now and they didn't call to tell me it was ready and when I had to call to ask when i could pick it up once again was givin an attitude and then when I said thank you I'll be heading up there soon the guy just hung up on me. VERY rude people I would not recommend giving them your business unless you are patient with the kind of people in this world. read more

Was one of the places my insurance company had agreements with, small fender bender, thought I would make it easy and go. There was a miscommunication about where to pick up the car, and I called to straighten it out. The man I spoke to at Azalea, not the towing company, was a total D-Bag. Rude for no reason, not understanding and talked down to me. I have no idea how they preform at repairing cars, but it is not worth it out of principle. read more

The guy working was so rude to my friend who was trying to get some info for me. I had been to the shop before for an estimate only. I never ordered but the guy insisted that I did and just cancelled my part,over a year ago, so he decided to but a complete jerk. That is not how you talk to people, especially if you don't know what you are talking about. read more

This is the worse auto body shop I have ever had to deal with. They are extremely rude and unprofessional. I had rocks thrown all over my car and it busted my moon roof and chipped my paint. I needed a new moon roof and paint work. This was an insurance claim. They put in a used moon roof that was scratched and the weather strip was cracked. They thought this was acceptable and to me this is not. They said I was being too picky. They told me two weeks on getting my car back and it took over a month and I still have to go back because they ordered a new moon roof that the insurance company made them do. They would not pay for a rental for me after I used all of my days on my insurance policy because they said I was being too picky and that is not their fault. I would NEVER recommend anyone to take anything there!!! read more